USB port FORD EXPEDITION 2020 Owner's Manual

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 435).
– Device indexing required.
•Re-index your device. See
Settings (page 457).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 457).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 457).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Changing Radio Stations...............................
399
Playing or Pausing Media.............................. 400
Returning to the Previous Screen...............400
Scrolling Through the Menu Options........400
Selecting a Menu Option............................... 400
Selecting Media................................................. 400
Selecting the Radio.......................................... 400
Setting a Memory Preset............................... 400
Switching the Audio Unit On and Off...................................................................... 400
Using a Cell Phone........................................... 400
Using Apps.......................................................... 400
Using Seek, Fast Forward and Reverse.............................................................. 401
Autolamps........................................................95 Windshield Wiper Activated
Headlamps........................................................ 95
Automatic Climate Control........................141 Accessing Rear Climate Controls.................. 141
Directing the Airflow........................................... 141
Setting the Blower Motor Speed................... 141
Setting the Temperature.................................. 141
Switching Auto Mode On and Off.................141
Switching Dual Zone Mode On and Off........................................................................\
142
Switching Maximum Air Conditioning On and Off............................................................... 142
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off........................................................................\
143
Switching the Air Conditioning On and Off........................................................................\
142
Switching the Climate Control On and Off........................................................................\
142
Switching the Heated Seats On and Off........................................................................\
143
Switching the Ventilated Seats On and Off........................................................................\
143
Automatic High Beam Control.................99
Automatic High Beam Control Indicators.......................................................99
Automatic Transmission............................193
Automatic Transmission Adaptive
Learning............................................................ 199
Brake-Shift Interlock (Console Shifter Only).................................................................. 198If Your Vehicle Gets Stuck in Mud or
Snow.................................................................. 199
SelectShift™ Automatic Transmission.................................................... 197
Understanding the Shift Positions of Your Automatic Transmission............................. 193
Automatic Transmission Fluid Check.............................................................333
Auto-Start-Stop............................................179 Disabling Auto-Start-Stop............................. 180
Enabling Auto-Start-Stop............................... 179
Autowipers
........................................................92
Autowipers Settings............................................ 93
Auxiliary Power Points
................................169
110 Volt AC Power Point................................... 169
12 Volt DC Power Point..................................... 169
USB Port and Power Point Locations.........169
B
Battery See: Changing the 12V Battery..................... 335
Blind Spot Information System.............249 ........................................................................\
.......... 249
Blind Spot Information System with Trailer Tow...................................................................... 251
Switching the System On and Off...............253
System Errors...................................................... 253
Using the Blind Spot Information System.............................................................. 250
BLIS See: Blind Spot Information System..........249
Bonnet Lock See: Opening and Closing the Hood..........325
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check........................................334 Brake Fluid Service Interval............................ 335
Brakes..............................................................209 General Information......................................... 209
Breaking-In
....................................................300
Bulb Specification Chart...........................392
C
Cabin Air Filter...............................................148
Canceling the Set Speed
...........................237
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Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL)............96
Declaration of Conformity........................522
Declaration of Conformity - Vehicles With: SYNC 3..............................................522
Radio Frequency Statement......................... 522
Digital Radio..................................................402 HD Radio Reception and Station
Troubleshooting............................................ 403
Direction Indicators........................................97
Doors and Locks.............................................69
Drive Control...................................................261 Selectable Drive Modes................................... 261
Driver Alert
.....................................................244
Using Driver Alert............................................... 244
Driver and Passenger Airbags...................49 Children and Airbags.......................................... 50
Proper Driver and Front Passenger Seating Adjustment........................................................ 49
Driving Aids....................................................244
Driving Hints
..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps................................................................. 96
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................96
E
Economical Driving.....................................299
Electric Parking Brake.................................210 Applying the Electric Parking Brake.............210
Automatically Releasing the Electric
Parking Brake.................................................... 211
Manually Releasing the Electric Parking Brake.................................................................. 210
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................. 211
Electromagnetic Compatibility
..............494
Emission Law.................................................189 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........190
Tampering With a Noise Control System.............................................................. 189End User License Agreement..................497
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 497
Engine Block Heater
.....................................177
Using the Engine Block Heater...................... 178
Engine Coolant Check...............................329 Adding Coolant.................................................. 330
Coolant Change.................................................. 332
Engine Coolant Temperature Management
.................................................. 333
Fail-Safe Cooling................................................ 332
Recycled Coolant................................................ 331
Severe Climates.................................................. 331
Engine Emission Control...........................189
Engine Immobilizer See: Passive Anti-Theft System...................... 81
Engine Oil Check...........................................327 Adding Engine Oil............................................... 327
Engine Oil Dipstick.......................................327
Engine Specifications
................................380
Drivebelt Routing.............................................. 380
Entertainment..............................................435 AM/FM Radio...................................................... 436
Apps....................................................................... 444
Bluetooth Stereo or USB................................ 443
CD........................................................................\
.... 442
HD Radio ™ Information (If
Available)........................................................ 439
SiriusXM® Satellite Radio (If Activated)........................................................ 437
Sources.................................................................. 435
Supported Media Players, Formats and Metadata Information................................ 444
USB Ports............................................................. 444
Environment......................................................17
EPB See: Electric Parking Brake............................. 210
Essential Towing Checks..........................289 Before Towing a Trailer.................................... 294
Hitches.................................................................. 290
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 295
Safety Chains....................................................... 291
Trailer Brakes........................................................ 291
Trailer Hitch Cover............................................. 289
Trailer Lamps...................................................... 294
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Seats......................................................................
458
Sound..................................................................... 457
Valet Mode........................................................... 458
Vehicle.................................................................... 457
Voice Control...................................................... 458
Setting the Cruise Control Speed..........236 Changing the Set Speed................................. 236
Side Airbags.....................................................52
Side Sensing System..................................222
Object Distance Indicator............................... 223
Sitting in the Correct Position
..................150
Snow Chains See: Using Snow Chains.................................. 367
Spare Wheel See: Changing a Road Wheel........................ 372
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 15
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Using Your Vehicle as an Ambulance............15
Using Your Vehicle With a Snowplow...........15
Special Operating Conditions Scheduled Maintenance...............................................481
Exceptions........................................................... 483
Speed Control See: Cruise Control........................................... 236
Stability Control............................................214 Principle of Operation....................................... 214
Starter Switch See: Ignition Switch............................................ 173
Starting a Gasoline Engine........................174 Automatic Engine Shutdown......................... 175
Failure to Start...................................................... 175
Guarding Against Exhaust Fumes.................177
Important Ventilating Information................177
Stopping the Engine When Your Vehicle is Moving................................................................ 176
Stopping the Engine When Your Vehicle is Stationary......................................................... 176
Vehicles with an Ignition Key.......................... 174
Vehicles with Keyless Start............................. 175
Starting and Stopping the Engine
..........173
General Information........................................... 173
Steering...........................................................256 Adaptive Learning.............................................. 257Electric Power Steering...................................
256
Steering Wheel................................................87
Storage Compartments
..............................172
Sunroof See: Moonroof..................................................... 105
Sun Visors
.......................................................104
Illuminated Vanity Mirror................................. 105
Supplementary Restraints System.........48 Principle of Operation........................................ 48
Switching Automatic High Beam Control On and Off.....................................................99
Activating the Automatic High Beam Control................................................................ 99
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Symbols Glossary
.............................................7
SYNC™ 3........................................................426
General Information......................................... 426
SYNC™ 3 Troubleshooting.....................459 Additional Information and
Assistance......................................................... 471
Apps....................................................................... 466
Navigation............................................................ 465
Personal Profiles............................................... 469
Phone..................................................................... 463
Resetting the System........................................ 471
USB and Bluetooth Audio............................. 460
Voice Recognition............................................. 459
Wi-Fi Connectivity............................................ 468
SYNC™ Applications and Services
.......413
911 Assist................................................................ 413
SYNC Mobile Apps............................................. 415
SYNC™...........................................................409 General Information........................................ 409
SYNC™ Troubleshooting
...........................417
T
Technical Specifications See: Capacities and Specifications...........380
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................310
Tire Care
..........................................................353
Glossary of Tire Terminology........................ 354
Information About Uniform Tire Quality Grading............................................................. 353
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Information Contained on the Tire
Sidewall ............................................................ 355
Temperature A B C............................................ 354
Traction AA A B C............................................... 353
Treadwear............................................................. 353
Tire Pressure Monitoring System..........368 Changing Tires With a Tire Pressure
Monitoring System....................................... 370
Understanding Your Tire Pressure Monitoring System ...................................... 370
Tires See: Wheels and Tires...................................... 351
Towing a Trailer.............................................275 Load Placement................................................. 275
Towing Points................................................307
Towing the Vehicle on Four Wheels.........................................................296
Four-wheel-down Towing............................. 296
Recreational Towing........................................ 296
Towing
..............................................................275
Traction Control.............................................213
Principle of Operation....................................... 213
Trailer Reversing Aids
.................................276
Principle of Operation...................................... 276
Pro Trailer Backup Assist™............................ 276
Setting Up Pro Trailer Backup Assist..........276
Troubleshooting.................................................. 281
Using Pro Trailer Backup Assist................... 280
Trailer Sway Control...................................285
Transfer Case Fluid Check........................334
Transmission Code Designation............383
Transmission..................................................193
Transporting the Vehicle..........................306
U
Under Hood Overview...............................326
Unique Driving Characteristics
................179
Universal Garage Door Opener...............165 HomeLink Wireless Control System...........165
USB Port.........................................................407 Locating the USB Ports.................................. 408
Using Adaptive Cruise Control................237 Automatic Cancellation.................................. 240
Blocked Sensor................................................... 242
Canceling the Set Speed................................ 240
Changing the Set Speed................................. 240
Detection Issues.................................................. 241Following a Vehicle...........................................
238
Following a Vehicle to a Complete Stop................................................................... 239
Hilly Condition Usage........................................ 241
Overriding the Set Speed............................... 240
Park Brake Application..................................... 241
Resuming the Set Speed................................ 240
Setting the Adaptive Cruise Speed.............238
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 238
Setting the Gap Distance............................... 239
Switching Adaptive Cruise Control Off........................................................................\
241
Switching Adaptive Cruise Control On....................................................................... 238
Switching to Normal Cruise Control...........243
System Not Available....................................... 242
Using Four-Wheel Drive...........................200 4WD Switch Selections.................................. 200
4X4 Indicator Lights......................................... 200
Driving Off-Road With Truck and Utility Vehicles............................................................ 203
How Your Vehicle Differs From Other Vehicles............................................................ 202
Operating 4WD Vehicles With Spare or Mismatched Tires......................................... 202
Using Hill Descent Control.........................217 Hill Descent Modes............................................. 217
Using MyKey With Remote Start Systems...........................................................67
Using Power Running Boards
....................85
Automatic Power Deploy.................................. 85
Automatic Power Stow..................................... 85
Bounce-back......................................................... 86
Enabling and Disabling...................................... 85
Manual Power Deploy........................................ 85
Using Snow Chains.....................................367
Using Stability Control................................215 Stability Control and Traction Control with
Roll Stability Control ™ (RSC™)..............215
Using SYNC™ With Your Media Player.............................................................416
Audio Voice Commands................................... 417
Media Sources..................................................... 416
Using SYNC™ With Your Phone.............412 Accessing Features through the Phone
Menu................................................................... 413
Pairing a Phone................................................... 412
537
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