ECU FORD EXPLORER 2001 2.G Owner's Manual

3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level indicator (dipstick).
²4.0L V6 engines
²5.0L V8 engine
MAX MIN
FULL ADD 1QT
MAX MIN
Maintenance and care
211

USING SNOW TIRES AND TRACTION DEVICES
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, using snow tires and traction
devices may be necessary. Ford offers tire cables as a Ford approved
accessory and recommends use of these or their equivalents. See your
dealer or qualified service technician for more information on tire cables
for your vehicle.
Follow these guidelines when using snow tires and traction devices:
²Install cables securely, verifying that the cables do not touch any
wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the cables rub or bang against the
vehicle, stop and retighten them. If this does not work, remove the
cables to prevent vehicle damage.
²Avoid overloading your vehicle.
²Remove the tire cables when they are no longer needed.
²Do not use cables on dry roads.
²The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from the vehicle when
using snow tires and traction devices.
²Do not exceed 48 km/h (30 mph) with tire cables on your vehicle.
Consult your dealer for information on other Ford approved methods of
traction control.
Maintenance and care
233

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Customer assistance
264

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer assistance
265

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
269

Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel locks
Vehicle security systems
Customer assistance
271

replacement/additional
transmitters .............................112
replacing the batteries ...........112
Reverse sensing system .............34
Roof rack ...................................184
S
Safety belts (see Safety
restraints) ....................13, 127±132
Safety defects, reporting ..........275
Safety restraints ................127±132
belt minder .............................133
cleaning the safety
belts .................................136, 253
extension assembly ................132
for adults .........................128±131
for children .....................144±145
warning light and
chime ...................10, 13, 132±133
Safety seats for children ..145±146
Seat belts (see Safety
restraints) ..................................127
Seats ..........................................121
child safety seats ............145±146
cleaning ...........................252±253
memory seat ...................111, 124
SecuriLock passive anti-theft
system ................................117±119
Servicing your vehicle ..............207
Snowplowing .................................3
Spark plugs,
specifications .....................255, 260
Special notice ................................3
ambulance conversions ..............3
utility-type vehicles ....................3Specification chart,
lubricants ...........................258, 260
Speed control ..............................84
Speedometer ...............................14
Starting your vehicle ........152, 154
jump starting ..........................199
Steering wheel
controls ......................................90
tilting .........................................89
T
Tachometer .................................15
Tires ...........................195, 228±230
changing ..........................195±196
checking the pressure ............230
replacing ..................................232
rotating ....................................230
snow tires and chains ............233
tire grades ...............................230
treadwear ................................229
Towing ...............................178, 230
recreational towing .................183
trailer towing ..........................178
wrecker ....................................206
Traction-lok rear axle ...............175
Transfer case
fluid checking .........................224
Transmission .............................161
fluid, checking and adding
(automatic) .............................222
fluid, refill capacities ..............255
lubricant specifications ..258, 260
Trip odometer .............................15
Turn signal ............................11, 83
Index
281