roof FORD EXPLORER 2013 5.G User Guide

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer. If
a warranty concern has not been resolved using the three-step procedure
outlined earlier in this chapter in theGetting the services you need
section, you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting before
an impartial person. The arbitrator will consider the testimony provided
and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where all
findings of the BBB Auto Line dispute, and decision, are admissible in the
court action. Should you choose to accept the BBB AUTO LINE decision,
Ford is then bound by the decision, and must comply with the decision
within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
308Customer Assistance
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
4 30A** Wipers, Front washer
5 50A** Anti-lock brake system (ABS)
pump
6 — Not used
7 30A** Power liftgate
8 20A** Moonroof
9 20A** Power point #2 (console rear)
10 — 3rd row rear seat release relay
11 — Rear window defroster relay
12 — Trailer tow battery charge relay
13 — Starter motor relay
14 — Engine cooling fan #2 high speed
relay
15 — Fuel pump relay
16 — Not used
17 40A** 110V AC powerpoint
18 40A** Front blower motor
19 30A** Starter motor
20 20A** Powerpoint #1/cigar lighter
21 20A** Powerpoint #3 (cargo area)
22 30A** 3rd row seat module
23 30A** Driver power seat, Memory
module
24 30A** Trailer tow (TT) battery charge
25 — Not used
26 40A** Rear window defroster, Heated
mirrors
27 20A** Powerpoint (console)
28 30A** Climate controlled seats
29 40A** Engine cooling fan #1 high speed
power, Engine cooling fan #1 and
#2 low speed primary fuse
Fuses315
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
37 10A Restraints control module
38 10A Auto-dimming rear view mirror,
Moon roof
39 15A High beam headlamp shutters
40 10A Rear park lamps, License plate
lamps, TT park lamps
41 7.5A Overdrive cancel, Tow/haul
42 5A Not used (spare)
43 10A Not used (spare)
44 10A Not used (spare)
45 5A Not used (spare)
46 10A Climate control module
47 15A Fog lamps, left and right turn
signal mirror feed
48 30A Circuit
BreakerRear power windows, Passenger
power window, One touch down
(driver side only), Driver window
switch
49 Delayed
accessory relayBody control module
322Fuses
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
REPAIRING MINOR PAINT DAMAGE
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
CLEANING THE ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal.
When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the engine
block or other engine components.
•Spray MotorcraftEngine Shampoo and Degreaser on all parts that
require cleaning and pressure rinse clean. In Canada, use Motorcraft
Engine Shampoo.
•Never wash or rinse the engine while it is hot or running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
•Cover the battery, power distribution box, and air filter assembly to
prevent water damage when cleaning the engine.
352Vehicle Care
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact your dealer or visit our online store at:
Accessories.Ford.com(U.S. only).
Ford Custom Accessories are available for your vehicle through your
local Ford or Ford of Canada dealer. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Exterior style
•Hood deflectors
•Bumper protector
•Side window deflectors
•Splash guards
•Cargo area protector
Interior style
•Ambient lighting
•Floor mats
Lifestyle
•Ash cup / smoker’s package
•Trailer hitch balls
•Rear seat entertainment*
•Cargo organization and management
•Trailer hitch drawbars, and towing accessories
•Camping tent*
•Racks and carriers*
•Roof crossbars
400Accessories
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Loading pictures ....................... 527
Load limits ................................. 280
Locks
autolock ..................................... 78
childproof .................................. 36
doors .......................................... 75
Lubricant specifications ........... 393
Lug nuts .................................... 391
M
Making and receiving calls ....... 510
MAP DVD - Loading and
Unloading .................................. 510
Map icons .................................. 546
Map mode .................................. 545
Map preferences ....................... 544
Map updates .............................. 549
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 463
Message center ......................... 122
warning messages ........... 126, 133
Mirrors ............................... 108, 111
fold away ................................. 108
programmable memory ............ 64
side view mirrors (power) ..... 108
Moon roof .................................. 112
Motorcraftparts .............. 350, 397
MyFord Touch™ system .......... 472
MyKey .......................................... 69
N
Navigation features ................... 539
Navigation voice commands .... 549Notifications .............................. 522
O
Overdrive ................................... 225
P
Pairing other phones ........ 432, 510
Pairing your phone ................... 509
Pairing your phone for
the first time ..................... 431, 509
Parental MyKey programming ... 69
Park Assist ................................ 244
Parking brake ............................ 235
Parts
(see Motorcraftparts) ........... 397
Passenger Occupant
Classification Sensor ................... 53
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 443
Phone redial .............................. 436
Phone settings .................. 514, 531
Phone voice commands ............ 515
Playing music (by artist,
album, genre, playlist,
tracks, similar) .......................... 461
POI categories ........................... 541
Point of Interest (POI) ............. 541
Power distribution box
(see Fuses) ............................... 314
Power door locks ........................ 75
Power liftgate .............................. 81
Power mirrors ........................... 108
Powerpoint ................................ 199
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Power steering .......................... 277
Power Windows ......................... 106
Privacy information .......... 428, 478
Push button start system ......... 205
Putting a call on/off hold ......... 435
Q
Quick touch buttons ................. 548
R
Radio .......................... 146, 150–151
AM/FM ..................................... 487
Single CD ................ 146, 150–151
Radio reception ......................... 144
Radio voice commands ............. 493
Rear view camera
display ................................ 248, 528
Rear window
defroster .................... 158, 160, 162
Receiving a text
message ............................. 438, 513
Recommendations for
attaching safety restraints
for children .................................. 25
Relays ................................ 313–314
Remote entry system
illuminated entry ...................... 79
locking/unlocking doors ........... 75
opening the trunk ..................... 76
replacing the batteries ............. 63
Reverse sensing system ........... 243
Roadside assistance .................. 300
Roll stability control ................. 238
Roof rack ................................... 279
Route preferences .................... 544S
Safety Belt Maintenance ............ 47
Safety belts
(see Safety restraints) ......... 39, 42
Safety defects, reporting .......... 312
Safety information ............ 427, 476
Safety restraints .............. 39–40, 42
Belt-Minder............................. 43
Belt-Minder,
deactivating/activating ............. 44
extension assembly .................. 42
for adults ............................. 39–40
for children ......................... 20, 25
inflatable safety belt ................. 46
Occupant Classification
Sensor ........................................ 53
safety belt maintenance ........... 47
seat belt maintenance .............. 47
warning light and chime .......... 43
Safety restraints -
LATCH anchors ........................... 30
Safety seats for children ...... 20, 25
Safety Compliance
Certification Label .................... 398
Satellite Radio ................... 146, 494
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log ............. 412
SD card ...................... 154, 502, 539
Seat belts
(see Safety restraints) ............... 39
Seats .......................................... 178
child safety seats ................ 20, 25
climate control ........................ 177
easy access/easyout feature .. 175
front seats ............... 172–173, 176
heated ...................................... 175
574Index
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