service schedule FORD EXPLORER 2013 5.G Owners Manual

Accessories 400
Accessories..........................................400
Ford Extended Service Plan 403
Scheduled Maintenance 407
Normal scheduled maintenance and log.....................412
SYNC426
Pairing your phone for the first time.......................431
911 Assist™.........................................446
Vehicle Health Report..................................449
MyFord Touch™ 472
Infotainment display...................................479
Voice recognition.....................................480
Listening to music.....................................486
Phone features.......................................509
Information Menu.....................................516
Menu features........................................527
Settings............................................529
Climate features......................................536
Navigation system.....................................539
Appendices 551
Index 569
The information contained in this publication was correct at the time of going to
print. In the interest of continuous development, we reserve the right to change
specifications, design or equipment at any time without notice or obligation. No
part of this publication may be reproduced, transmitted, stored in a retrieval
system or translated into any language in any form by any means without our
written permission. Errors and omissions excepted.
© Ford Motor Company 2011
8Table of Contents
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CALIFORNIA PROPOSITION 65
WARNING:Some constituents of engine exhaust, certain vehicle
components, certain fluids contained in vehicles and certain
products of component wear contain or emit chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Note:Certain components in your vehicle such as airbag modules, safety
belt pretensioners, and remote control batteries may contain perchlorate
material. Special handling may apply for service or vehicle end of life
disposal. See www.dtsc.ca.gov/hazardouswaste/perchlorate for more
information.
FORD CREDIT (U.S. ONLY)
Ford Credit offers a full range of financing and lease plans to help you
acquire your vehicle. If you have financed or leased your vehicle through
Ford Credit, thank you for your business.
For your convenience we offer a number of ways to contact us, as well as
help manage your account.
Phone: 1-800-727-7000
For more information regarding Ford Credit, as well as access Account
Manager, please go to www.fordcredit.com.
REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides
years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
14Introduction
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EMISSION CONTROL SYSTEM
WARNING:Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
WARNING:Exhaust leaks may result in entry of harmful and
potentially lethal fumes into the passenger compartment. If you
smell exhaust fumes inside your vehicle, have your dealer inspect your
vehicle immediately. Do not drive if you smell exhaust fumes.
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with
applicable exhaust emission standards. To make sure that the catalytic
converter and other emission control components continue to work
properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inscheduled maintenance information
performed according to the specified schedule.
The scheduled maintenance items listed inscheduled maintenance
informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraftor Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
Illumination of the service engine soon indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
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RECOMMENDED TOWING WEIGHTS
Engine/Passengers/Trailer Class Maximum
GCWR - lb
(kg)Maximum
Trailer Weight
- lb (kg)
FWD vehicles
2.0L/6–passenger/Class I 6810 (3089) 2000 (907)
2.0L/7–passenger/Class I 6830 (3098) 2000 (907)
3.5L/6–passenger/Class I 6870 (3116) 2000 (907)
3.5L/7–passenger/Class I 6940 (3148) 2020 (916)
3.5L/6–passenger/Class III 9910 (4495) 5000 (2268)*
3.5L/7–passenger/Class III 9980 (4527) 5020 (2277)*
4WD vehicles
3.5L/6–passenger/Class I 7100 (3221) 2000 (907)
3.5L/7–passenger/Class I 7110 (3225) 2020 (916)
3.5L/6–passenger/Class III 10160 (4608) 5000 (2268)
3.5L/7–passenger/Class III 10160 (4608) 5040 (2286)
*For towing trailers up to 3500 lb (1588 kg), use a weight-carrying
hitch and ball which uniformly spreads the trailer tongue loads through
the vehicle’s underbody structure. For towing trailers over 3500 lb
(1588 kg), up to the maximum trailer weight, it is recommended to use
a weight-distributing hitch to increase front axle load while towing.
ESSENTIAL TOWING CHECKS
Follow these guidelines to ensure safe towing:
•Do not tow a trailer until your vehicle has been driven at least
1000 miles (1600 kilometers).
•Consult your local motor vehicle laws for towing a trailer.
•Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
•Service your vehicle more frequently if you tow a trailer. Refer to your
scheduled maintenance information.
For load specification terms found on the label and instructions on
calculating your vehicle’s load, refer to theLoad Carryingchapter.
Remember to account for the trailer tongue weight as part of the vehicle
load when calculating the total vehicle weight.
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance305
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer. If
a warranty concern has not been resolved using the three-step procedure
outlined earlier in this chapter in theGetting the services you need
section, you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting before
an impartial person. The arbitrator will consider the testimony provided
and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where all
findings of the BBB Auto Line dispute, and decision, are admissible in the
court action. Should you choose to accept the BBB AUTO LINE decision,
Ford is then bound by the decision, and must comply with the decision
within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers that
are there to help you with their professional servicing expertise. We
believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the engine on
WARNING:To reduce the risk of vehicle damage and/or personal
burn injuries, do not start your engine with the air cleaner
removed and do not remove it while the engine is running.
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
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Item CapacityFord Part Name or
equivalentFord Part Number / Ford
Specification
4Your engine has been designed to be used with Ford engine oil, which gives a fuel economy benefit
while maintaining the durability of your engine.
Using oils other than the one specified can result in longer engine cranking periods, reduced engine
performance, reduced fuel economy and increased emission levels.5Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and if
equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be checked
by a qualified technician.6Use of a dual usage fluid in an automatic transmission requiring MERCONLV may cause
transmission damage. Use of any fluid other than the recommended fluid may cause transmission
damage. Refer toscheduled maintenance informationto determine the correct service interval.
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GENERAL MAINTENANCE INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it. Keep all receipts for completed maintenance with the vehicle.
Regular maintenance intervals for your vehicle have been established
based upon rigorous testing. It is important that you have your vehicle
serviced at the proper times. These intervals serve two purposes; one is
to maintain the reliability of your vehicle and the second is keep your
cost of owning the vehicle down.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet the specifications identified
in theCapacities and Specificationschapter. Failure to perform
scheduled maintenance invalidates warranty coverage on parts affected
by the lack of maintenance.
Why Maintain Your Vehicle at Your Dealership?
Factory-Trained Technicians
Service technicians participate in extensive factory-sponsored
certification training to help them become experts on the operation of
your vehicle. Ask your dealership about the training and certification
their technicians, have received. Your vehicle is very sophisticated and
built with multiple complex performance systems. Every manufacturer
develops these systems using different specifications and performance
features. That’s why it’s important to rely upon your dealership to
properly diagnose and repair your vehicle.
Genuine Ford and MotorcraftReplacement Parts
Dealerships stock Ford, Motorcraftand Ford-authorized remanufactured
parts branded replacement parts. These parts meet or exceed Ford
Motor Company’s specifications. Parts installed at your dealership carry a
nationwide, 12 month/12,000 mile (20,000 km) parts and labor limited
warranty. If you do not use Ford authorized parts they may not meet
Ford specifications and depending on the part it could affect emissions
compliance.
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Convenience
Many dealerships have extended evening and Saturday hours to make
your service visit more convenient and they offer one stop shopping.
They can perform any services that are required on your vehicle, from
general maintenance to collision repairs.
Note:Not all dealers have extended hours or bodyshops. Please contact
your dealer for details.
Protecting Your Investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To maintain the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is equipped with the Intelligent Oil Life Monitor™ (IOLM)
system which displays a message in the message center at the proper oil
change service interval; this interval may be up to one year or
10,000 miles (16,000 km). When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the message center display, it’s time for
an oil change; the oil change must be done within two weeks or
500 miles (800 km) of the ENGINE OIL CHANGE DUE or OIL CHANGE
REQUIRED message appearing. The Intelligent Oil Life Monitor™ must
be reset after each oil change; refer to theInstrument Clusterchapter.
If your message center is prematurely reset or becomes inoperative, you
should perform the oil change interval at six months or 5,000 miles
(8,000 km) from your last oil change.
Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s
important to rely upon your dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended maintenance intervals for
various parts and component systems based upon engineering testing.
Ford Motor Company relies upon this testing to determine the most
appropriate mileage for replacement of oils and fluids to protect your
vehicle at the lowest overall cost to you and recommends against
maintenance schedules that deviate from the scheduled maintenance
information.
Ford strongly recommends the using only genuine Ford, Motorcraftor
Ford-authorized remanufactured replacement for parts because they are
engineered for your vehicle.
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