USB port FORD EXPLORER 2017 5.G Owner's Manual

To check your cell phone's compatibility,
visit the Ford website.
Website
owner.ford.com Website
www.syncmyride.ca
www.syncmaroute.ca Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
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Cell phone issues
Possible solution
Possible cause
Issue
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 426).
The file format is not
supported by SYNC 3.
Perform a master reset. See
Settings
(page 454).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select "Find
New Apps" on SYNC 3.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Engine Oil Dipstick - 3.5L Duratec/3.5L
Ecoboost™..................................................277
Engine Specifications - 2.3L EcoBoost™.................................................332
Drivebelt Routing............................................... 332
Engine Specifications - 3.5L Duratec.........................................................333
Drivebelt Routing............................................... 333
Engine Specifications - 3.5L Ecoboost™.................................................333
Drivebelt Routing............................................... 334
Entertainment..............................................426 AM/FM Radio....................................................... 427
Apps........................................................................\
435
Bluetooth Stereo or USB................................ 434
CD (If equipped)................................................ 433
HD Radio ™ Information (If
Available)........................................................ 430
SIRIUS® Satellite Radio (If Activated)........................................................ 427
Sources.................................................................. 426
Supported Media Players, Formats and Metadata Information................................ 435
USB Ports............................................................. 435
Environment......................................................15
Essential Towing Checks...........................241 Before Towing a Trailer.................................... 242
Hitches.................................................................... 241
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 243
Safety Chains....................................................... 241
Trailer Brakes....................................................... 242
Trailer Lamps....................................................... 242
When Towing a Trailer...................................... 242
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors................................................86 Auto-dimming Feature....................................... 87
Auto-Folding Mirrors........................................... 86
Blind Spot Information System...................... 88
Direction Indicator Mirrors ................................ 87
Fold-Away Exterior Mirrors............................... 86
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................. 87
Memory Mirrors .................................................... 87
Power Exterior Mirrors........................................ 86F
Fastening the Seatbelts...............................33
Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................33
Floor Mats
.......................................................247
Fog Lamps - Front See: Front Fog Lamps........................................ 82
Foot Pedals See: Adjusting the Pedals.................................. 74
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................481
Ford Protect (CANADA ONLY)..................... 482
Ford Protect (U.S. Only).................................. 481
Four-Wheel Drive
..........................................181
Principle of Operation........................................ 181
Front Fog Lamps
............................................82
Front Parking Aid..........................................196
Obstacle Distance Indicator........................... 197
Front Passenger Sensing System............43
Fuel and Refueling.......................................168
Fuel Consumption
........................................174
Calculating Fuel Economy............................... 174
Filling the Fuel Tank........................................... 174
Fuel Filler Funnel Location........................170
Fuel Quality - E85........................................169 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 169
Switching Between E85 and Gasoline ............................................................. 170
Fuel Quality - Gasoline...............................169 Choosing the Right Fuel.................................. 169
Fuel Shutoff
..................................................250
Fuses................................................................262
Fuse Specification Chart..........................262 Passenger Compartment Fuse Panel........267
Power Distribution Box.................................... 262
G
Garage Door Opener See: Universal Garage Door Opener...........154
Gauges................................................................91 Engine Coolant Temperature Gauge............94
Fuel Gauge............................................................. 94
Information Display............................................. 93
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T
Tailgate
See: Manual Liftgate........................................... 62
See: Power Liftgate............................................. 63
Technical Specifications See: Capacities and Specifications............332
Terrain Response..........................................192
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................257
Tire Care.........................................................308
Glossary of Tire Terminology........................ 309
Information About Uniform Tire Quality Grading............................................................. 308
Information Contained on the Tire Sidewall............................................................ 310
Temperature A B C........................................... 309
Traction AA A B C.............................................. 308
Treadwear............................................................ 308
Tire Pressure Monitoring System...........322 Changing Tires With a Tire Pressure
Monitoring System....................................... 323
Understanding Your Tire Pressure Monitoring System ...................................... 324
Tires See: Wheels and Tires..................................... 305
Towing a Trailer............................................238 Load Placement................................................. 238
Towing the Vehicle on Four Wheels - 2.3L EcoBoost™........................................243
Emergency Towing............................................ 243
Recreational Towing......................................... 243
Towing the Vehicle on Four Wheels - 3.5L Duratec/3.5L Ecoboost™............244
Emergency Towing............................................ 244
Recreational Towing......................................... 244
Towing.............................................................238
Traction Control
............................................189
Principle of Operation...................................... 189
Trailer Sway Control...................................239
Transmission Code Designation............338
Transmission..................................................178
Transmission See: Transmission............................................... 178
Transporting the Vehicle
...........................253 U
Under Hood Overview - 2.3L
EcoBoost™..................................................274
Under Hood Overview - 3.5L Duratec..........................................................276
Under Hood Overview - 3.5L Ecoboost™..................................................275
Universal Garage Door Opener...............154 HomeLink Wireless Control System............154
USB Port
.........................................................365
Using Adaptive Cruise Control................210 Automatic Cancellation................................... 213
Blocked Sensor.................................................... 214
Canceling the Set Speed................................. 212
Changing the Set Speed.................................. 213
Detection Issues.................................................. 213
Following a Vehicle............................................. 211
Hilly Condition Usage........................................ 213
Overriding the System....................................... 212
Resuming the Set Speed................................. 213
Setting the Adaptive Cruise Speed...............211
Setting the Gap Distance.................................. 211
Switching Adaptive Cruise Control Off........................................................................\
213
Switching Adaptive Cruise Control On........................................................................\
210
Switching to Normal Cruise Control............215
System Not Available........................................ 214
Using Cruise Control
..................................209
Switching Cruise Control Off......................... 210
Switching Cruise Control On......................... 209
Using Four-Wheel Drive..............................181 Driving In Special Conditions With
Four-Wheel Drive (4WD)........................... 182
How Your Vehicle Differs From Other Vehicles............................................................. 182
Using Hill Descent Control
........................193
Principle of operation........................................ 193
Using hill descent control................................ 193
Using MyKey With Remote Start Systems..........................................................58
Using Snow Chains
......................................321
Using Stability Control................................191
Using Summer Tires....................................321
Using SYNC™ With Your Media Player.............................................................387
Accessing Your USB Song Library................391
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Bluetooth Devices and System
Settings............................................................ 393
Connecting Your Digital Media Player to the USB Port........................................................... 387
Media Menu Features...................................... 390
Media Voice Commands................................ 388
USB 2...................................................................... 393
Voice Commands for Audio Sources.........394
Using SYNC™ With Your Phone............370 Accessing Features through the Phone
Menu.................................................................. 375
Accessing Your Phone Settings.................... 378
Bluetooth Devices............................................. 379
Making Calls......................................................... 373
Pairing a Phone for the First Time...............370
Pairing Subsequent Phones............................ 371
Phone Options during an Active Call..........374
Phone Voice Commands................................. 372
Receiving Calls.................................................... 374
System Settings................................................ 380
Text Messaging................................................... 376
Using Terrain Response..............................192
Using Traction Control...............................189
Switching the System Off............................... 189
System Indicator Lights and Messages.......................................................... 189
Using a Switch..................................................... 189
Using the Information Display Controls............................................................. 189
Using Voice Recognition...........................368 Audio Voice Commands................................. 420
Climate Voice Commands.............................. 421
Initiating a Voice Session............................... 368
Mobile App Voice Commands...................... 423
Navigation Voice Commands....................... 422
Phone Voice Commands................................. 421
SiriusXM Traffic and Travel Link Voice Commands..................................................... 424
System Interaction and Feedback..............369
Voice Settings Commands............................ 424
Utilizing the Mediation/Arbitration Program (Canada Only)........................258
V
Vehicle Care
...................................................297
General Information.......................................... 297
Vehicle Certification Label.......................338 Vehicle Identification Number
................337
Vehicle Storage............................................302
Battery................................................................... 303
Body....................................................................... 303
Brakes.................................................................... 303
Cooling system................................................... 303
Engine.................................................................... 303
Fuel system......................................................... 303
General.................................................................. 303
Miscellaneous..................................................... 304
Removing Vehicle From Storage.................304
Tires........................................................................\
303
Ventilation See: Climate Control.......................................... 127
VIN See: Vehicle Identification Number.............337
Voice Control
....................................................72
W
Warning Lamps and Indicators................94 Adaptive Cruise Control.................................... 94
Anti-Lock Braking System................................ 95
Automatic High Beam Control........................ 95
Battery...................................................................... 95
Blind Spot Monitor.............................................. 95
Brake System......................................................... 95
Cruise Control........................................................ 95
Direction Indicator............................................... 95
Door Ajar.................................................................. 95
Engine Coolant Temperature.......................... 95
Engine Oil................................................................ 96
Fasten Safety Belt............................................... 96
Front Airbag........................................................... 96
Front Fog Lamps.................................................. 96
Heads Up Display................................................ 96
High Beam.............................................................. 96
Hood Ajar................................................................ 96
Lane Keeping Aid................................................. 96
Liftgate Ajar............................................................ 96
Low Fuel Level...................................................... 96
Low Tire Pressure Warning.............................. 96
Low Washer Fluid................................................. 97
Parking Lamps....................................................... 97
Powertrain Fault................................................... 97
Service Engine Soon............................................ 97
Stability Control.................................................... 97
Stability Control Off............................................ 97
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