USB port FORD EXPLORER 2018 Owner's Manual

Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps will work automatically with no
setup. Other apps will want you to configure
your personal settings and personalize your
experience by creating stations or
favorites.We recommend you do this at
home or outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
Note: AppLink is a native SYNC system
feature. Accessing mobile apps through
AppLink is only possible when Android Auto
or Apple CarPlay are disabled. Some apps
may only be accessible in the car through
AppLink and others only through Android
Auto or Apple CarPlay. Please refer to the
Smartphone Connectivity information to
disable Android Auto or Apple CarPlay.
Note: In order to use an app with SYNC 3,
the app needs to be running in the
background of your phone. If you shut down
the app on your phone, it shuts down the
app on SYNC 3 as well. Note:
If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure
the required app is running on the mobile
device. Action and Descrip-
tion
Menu Item
SYNC 3 will search
and connect to
compatible app(s)
running on your
mobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
The connected device sends data to Ford
in the United States. The information is
encrypted and includes your VIN, SYNC 3
module number, odometer, usage
statistics and debugging information. We
retain this data for only as long as
necessary to provide this service,
troubleshoot, and improve products and
services and to offer you products and
services that may interest you where
allowed by law.
Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Note: Ford reserves the right to limit
functionality or deactivate mobile apps at
any time.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
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Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note:
If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673 To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks.
To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
refer to the regional Ford or Lincoln
website.Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 437).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
467).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Engine Coolant Check................................291
Adding Coolant.................................................... 291
Coolant Change................................................. 293
Engine Coolant Temperature Management.................................................. 294
Fail-Safe Cooling............................................... 293
Recycled Coolant............................................... 293
Severe Climates................................................. 293
Engine Emission Control............................183
Engine Immobilizer See: Passive Anti-Theft System..................... 74
Engine Oil Check..........................................289
Adding Engine Oil.............................................. 289
Engine Oil Dipstick - 2.3L EcoBoost™.................................................288
Engine Oil Dipstick - 3.5L Duratec/3.5L Ecoboost™.................................................289
Engine Specifications - 2.3L EcoBoost™.................................................343
Drivebelt Routing............................................... 343
Engine Specifications - 3.5L Duratec.........................................................343
Drivebelt Routing............................................... 344
Engine Specifications - 3.5L Ecoboost™.................................................344
Drivebelt Routing............................................... 345
Entertainment...............................................437 AM/FM Radio...................................................... 439
Apps........................................................................\
447
Bluetooth Stereo or USB................................ 446
CD (If equipped)................................................ 445
HD Radio ™ Information (If
Available)........................................................ 442
SiriusXM® Satellite Radio (If Activated)....................................................... 440
Sources................................................................. 438
Supported Media Players, Formats and Metadata Information................................. 447
USB Ports.............................................................. 447
Environment
......................................................15
Essential Towing Checks..........................252
Before Towing a Trailer.................................... 253
Hitches................................................................... 252
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 254
Safety Chains...................................................... 252
Trailer Brakes....................................................... 253
Trailer Lamps....................................................... 253When Towing a Trailer.....................................
253
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors
................................................92
Auto-dimming Feature...................................... 94
Auto-Folding Mirrors........................................... 93
Blind Spot Information System...................... 94
Direction Indicator Mirrors ............................... 94
Fold-Away Exterior Mirrors............................... 93
Heated Exterior Mirrors ..................................... 94
Integrated Blind Spot Mirror............................ 94
Memory Mirrors .................................................... 94
Power Exterior Mirrors........................................ 92
F
Fastening the Seatbelts..............................36 Rear Inflatable Seatbelt.................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel........................ 337
Floor Mats......................................................258
Fog Lamps - Front See: Front Fog Lamps......................................... 87
Foot Pedals See: Adjusting the Pedals................................ 80
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................497
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 498
Ford Protect Extended Service Plans (U.S. Only).................................................................. 497
Four-Wheel Drive..........................................191 Principle of Operation........................................ 191
Front Fog Lamps
............................................87
Front Parking Aid.........................................206
Obstacle Distance Indicator.......................... 207
Front Passenger Sensing System............46
Fuel and Refueling
........................................175
Fuel Consumption........................................181
Advertised Capacity........................................... 181
Fuel Economy....................................................... 181
Fuel Filler Funnel Location.........................177
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Sun Visors.........................................................95
Illuminated Vanity Mirror................................... 95
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary.............................................7
SYNC™ 3.........................................................416 General Information.......................................... 416
SYNC™ 3 Troubleshooting
......................481
SYNC™ Applications and Services
........................................................394
911 Assist............................................................... 394
SYNC Mobile Apps........................................... 396
SYNC™............................................................378 General Information......................................... 378
SYNC™ Troubleshooting.........................408
T
Technical Specifications See: Capacities and Specifications............343
Terrain Control
..............................................202
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................268
Tire Care...........................................................319 Glossary of Tire Terminology........................ 320
Information About Uniform Tire Quality Grading.............................................................. 319
Information Contained on the Tire Sidewall............................................................. 321
Temperature A B C............................................ 320
Traction AA A B C............................................... 319
Treadwear............................................................. 319
Tire Pressure Monitoring System...........333 Changing Tires With a Tire Pressure
Monitoring System....................................... 334
Understanding Your Tire Pressure Monitoring System ...................................... 335
Tires See: Wheels and Tires....................................... 317
Towing a Trailer
............................................249
Load Placement................................................. 249
Towing the Vehicle on Four Wheels - 2.3L EcoBoost™.......................................254
Emergency Towing............................................ 254
Recreational Towing......................................... 254
Towing the Vehicle on Four Wheels - 3.5L Duratec/3.5L Ecoboost™
............255
Emergency Towing............................................ 255Recreational Towing.........................................
255
Towing.............................................................249
Traction Control
............................................199
Principle of Operation...................................... 199
Trailer Sway Control...................................250
Transmission Code Designation
............349
Transmission..................................................187
Transporting the Vehicle
..........................264
Type Approvals............................................546
Radio Frequency Certification Logos for
Blind Spot Information System...............553
Radio Frequency Certification Logos for Mid Range Radar.................................................. 548
Radio Frequency Certification Logos for Passive Anti-Theft System....................... 549
Radio Frequency Certification Logos for Radio Transceiver Module......................... 552
Radio Frequency Certification Logos for SYNC 3.............................................................. 555
Radio Frequency Certification Logos for Tire Pressure Monitoring Sensor(s)...............546
Radio Frequency Certification Logos for Wireless Charging......................................... 554
U
Under Hood Overview - 2.3L EcoBoost™.................................................285
Under Hood Overview - 3.5L Duratec.........................................................286
Under Hood Overview - 3.5L Ecoboost™.................................................287
Universal Garage Door Opener
................161
HomeLink Wireless Control System.............161
USB Port..........................................................377
Using Adaptive Cruise Control.................221 Automatic Cancellation.................................. 224
Blocked Sensor................................................... 225
Canceling the Set Speed................................ 224
Changing the Set Speed................................. 224
Detection Issues................................................. 224
Following a Vehicle............................................ 222
Hilly Condition Usage....................................... 224
Overriding the Set Speed................................ 223
Resuming the Set Speed................................ 224
Setting the Adaptive Cruise Speed.............222
Setting the Gap Distance................................ 223
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Switching Adaptive Cruise Control
Off....................................................................... 224
Switching Adaptive Cruise Control On........................................................................\
. 221
Switching to Normal Cruise Control...........226
System Not Available....................................... 225
Using Cruise Control...................................220 Switching Cruise Control Off......................... 220
Switching Cruise Control On......................... 220
Using Four-Wheel Drive..............................191 Driving In Special Conditions With
Four-Wheel Drive (4WD)........................... 192
How Your Vehicle Differs From Other Vehicles............................................................. 192
Using Hill Descent Control.......................203 Principle of operation....................................... 203
Using hill descent control............................... 203
Using MyKey With Remote Start Systems..........................................................62
Using Snow Chains.....................................332
Using Stability Control...............................201
Using Summer Tires...................................332
Using SYNC™ With Your Media Player............................................................399
Accessing Your USB Song Library...............403
Bluetooth Devices and System Settings............................................................ 405
Connecting Your Digital Media Player to the USB Port.......................................................... 399
Media Menu Features...................................... 402
Media Voice Commands................................ 400
USB 2..................................................................... 405
Voice Commands for Audio Sources........406
Using SYNC™ With Your Phone............382 Accessing Features through the Phone
Menu.................................................................. 387
Accessing Your Phone Settings................... 390
Bluetooth Devices.............................................. 391
Making Calls........................................................ 386
Pairing a Phone for the First Time...............383
Pairing Subsequent Phones.......................... 384
Phone Options during an Active Call.........386
Phone Voice Commands................................ 384
Receiving Calls................................................... 386
System Settings................................................. 392
Text Messaging.................................................. 388
Using Terrain Control.................................202 Using Traction Control...............................199
Switching the System Off............................... 199
System Indicator Lights and Messages.......................................................... 199
Using a Switch..................................................... 199
Using the Information Display Controls............................................................. 199
Using Voice Recognition...........................380 Audio Voice Commands.................................. 431
Climate Voice Commands............................. 432
Initiating a Voice Session............................... 380
Mobile App Voice Commands...................... 435
Navigation Voice Commands....................... 434
Phone Voice Commands................................ 433
SiriusXM Traffic and Travel Link Voice Commands..................................................... 436
System Interaction and Feedback...............381
Voice Settings Commands............................ 436
Utilizing the Mediation/Arbitration Program (Canada Only)........................269
V
Vehicle Care
..................................................309
General Information......................................... 309
Vehicle Certification Label.......................349
Vehicle Identification Number
...............348
Vehicle Storage.............................................314
Battery.................................................................... 315
Body........................................................................\
. 314
Brakes...................................................................... 315
Cooling system.................................................... 315
Engine..................................................................... 315
Fuel system........................................................... 315
General................................................................... 314
Miscellaneous...................................................... 315
Removing Vehicle From Storage................... 315
Tires........................................................................\
. 315
Ventilation See: Climate Control......................................... 133
VIN See: Vehicle Identification Number............348
Voice Control
....................................................78
W
Warning Lamps and Indicators..............100 Adaptive Cruise Control.................................. 100
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