USB FORD EXPLORER 2018 Service Manual

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
491
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing SYNC™ 3

Engine Coolant Check................................291
Adding Coolant.................................................... 291
Coolant Change................................................. 293
Engine Coolant Temperature Management.................................................. 294
Fail-Safe Cooling............................................... 293
Recycled Coolant............................................... 293
Severe Climates................................................. 293
Engine Emission Control............................183
Engine Immobilizer See: Passive Anti-Theft System..................... 74
Engine Oil Check..........................................289
Adding Engine Oil.............................................. 289
Engine Oil Dipstick - 2.3L EcoBoost™.................................................288
Engine Oil Dipstick - 3.5L Duratec/3.5L Ecoboost™.................................................289
Engine Specifications - 2.3L EcoBoost™.................................................343
Drivebelt Routing............................................... 343
Engine Specifications - 3.5L Duratec.........................................................343
Drivebelt Routing............................................... 344
Engine Specifications - 3.5L Ecoboost™.................................................344
Drivebelt Routing............................................... 345
Entertainment...............................................437 AM/FM Radio...................................................... 439
Apps........................................................................\
447
Bluetooth Stereo or USB................................ 446
CD (If equipped)................................................ 445
HD Radio ™ Information (If
Available)........................................................ 442
SiriusXM® Satellite Radio (If Activated)....................................................... 440
Sources................................................................. 438
Supported Media Players, Formats and Metadata Information................................. 447
USB Ports.............................................................. 447
Environment
......................................................15
Essential Towing Checks..........................252
Before Towing a Trailer.................................... 253
Hitches................................................................... 252
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 254
Safety Chains...................................................... 252
Trailer Brakes....................................................... 253
Trailer Lamps....................................................... 253When Towing a Trailer.....................................
253
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors
................................................92
Auto-dimming Feature...................................... 94
Auto-Folding Mirrors........................................... 93
Blind Spot Information System...................... 94
Direction Indicator Mirrors ............................... 94
Fold-Away Exterior Mirrors............................... 93
Heated Exterior Mirrors ..................................... 94
Integrated Blind Spot Mirror............................ 94
Memory Mirrors .................................................... 94
Power Exterior Mirrors........................................ 92
F
Fastening the Seatbelts..............................36 Rear Inflatable Seatbelt.................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
Flat Tire See: Changing a Road Wheel........................ 337
Floor Mats......................................................258
Fog Lamps - Front See: Front Fog Lamps......................................... 87
Foot Pedals See: Adjusting the Pedals................................ 80
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................497
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 498
Ford Protect Extended Service Plans (U.S. Only).................................................................. 497
Four-Wheel Drive..........................................191 Principle of Operation........................................ 191
Front Fog Lamps
............................................87
Front Parking Aid.........................................206
Obstacle Distance Indicator.......................... 207
Front Passenger Sensing System............46
Fuel and Refueling
........................................175
Fuel Consumption........................................181
Advertised Capacity........................................... 181
Fuel Economy....................................................... 181
Fuel Filler Funnel Location.........................177
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Index

Sun Visors.........................................................95
Illuminated Vanity Mirror................................... 95
Supplementary Restraints System.........44 Principle of Operation........................................ 44
Symbols Glossary.............................................7
SYNC™ 3.........................................................416 General Information.......................................... 416
SYNC™ 3 Troubleshooting
......................481
SYNC™ Applications and Services
........................................................394
911 Assist............................................................... 394
SYNC Mobile Apps........................................... 396
SYNC™............................................................378 General Information......................................... 378
SYNC™ Troubleshooting.........................408
T
Technical Specifications See: Capacities and Specifications............343
Terrain Control
..............................................202
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......................268
Tire Care...........................................................319 Glossary of Tire Terminology........................ 320
Information About Uniform Tire Quality Grading.............................................................. 319
Information Contained on the Tire Sidewall............................................................. 321
Temperature A B C............................................ 320
Traction AA A B C............................................... 319
Treadwear............................................................. 319
Tire Pressure Monitoring System...........333 Changing Tires With a Tire Pressure
Monitoring System....................................... 334
Understanding Your Tire Pressure Monitoring System ...................................... 335
Tires See: Wheels and Tires....................................... 317
Towing a Trailer
............................................249
Load Placement................................................. 249
Towing the Vehicle on Four Wheels - 2.3L EcoBoost™.......................................254
Emergency Towing............................................ 254
Recreational Towing......................................... 254
Towing the Vehicle on Four Wheels - 3.5L Duratec/3.5L Ecoboost™
............255
Emergency Towing............................................ 255Recreational Towing.........................................
255
Towing.............................................................249
Traction Control
............................................199
Principle of Operation...................................... 199
Trailer Sway Control...................................250
Transmission Code Designation
............349
Transmission..................................................187
Transporting the Vehicle
..........................264
Type Approvals............................................546
Radio Frequency Certification Logos for
Blind Spot Information System...............553
Radio Frequency Certification Logos for Mid Range Radar.................................................. 548
Radio Frequency Certification Logos for Passive Anti-Theft System....................... 549
Radio Frequency Certification Logos for Radio Transceiver Module......................... 552
Radio Frequency Certification Logos for SYNC 3.............................................................. 555
Radio Frequency Certification Logos for Tire Pressure Monitoring Sensor(s)...............546
Radio Frequency Certification Logos for Wireless Charging......................................... 554
U
Under Hood Overview - 2.3L EcoBoost™.................................................285
Under Hood Overview - 3.5L Duratec.........................................................286
Under Hood Overview - 3.5L Ecoboost™.................................................287
Universal Garage Door Opener
................161
HomeLink Wireless Control System.............161
USB Port..........................................................377
Using Adaptive Cruise Control.................221 Automatic Cancellation.................................. 224
Blocked Sensor................................................... 225
Canceling the Set Speed................................ 224
Changing the Set Speed................................. 224
Detection Issues................................................. 224
Following a Vehicle............................................ 222
Hilly Condition Usage....................................... 224
Overriding the Set Speed................................ 223
Resuming the Set Speed................................ 224
Setting the Adaptive Cruise Speed.............222
Setting the Gap Distance................................ 223
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Index

Switching Adaptive Cruise Control
Off....................................................................... 224
Switching Adaptive Cruise Control On........................................................................\
. 221
Switching to Normal Cruise Control...........226
System Not Available....................................... 225
Using Cruise Control...................................220 Switching Cruise Control Off......................... 220
Switching Cruise Control On......................... 220
Using Four-Wheel Drive..............................191 Driving In Special Conditions With
Four-Wheel Drive (4WD)........................... 192
How Your Vehicle Differs From Other Vehicles............................................................. 192
Using Hill Descent Control.......................203 Principle of operation....................................... 203
Using hill descent control............................... 203
Using MyKey With Remote Start Systems..........................................................62
Using Snow Chains.....................................332
Using Stability Control...............................201
Using Summer Tires...................................332
Using SYNC™ With Your Media Player............................................................399
Accessing Your USB Song Library...............403
Bluetooth Devices and System Settings............................................................ 405
Connecting Your Digital Media Player to the USB Port.......................................................... 399
Media Menu Features...................................... 402
Media Voice Commands................................ 400
USB 2..................................................................... 405
Voice Commands for Audio Sources........406
Using SYNC™ With Your Phone............382 Accessing Features through the Phone
Menu.................................................................. 387
Accessing Your Phone Settings................... 390
Bluetooth Devices.............................................. 391
Making Calls........................................................ 386
Pairing a Phone for the First Time...............383
Pairing Subsequent Phones.......................... 384
Phone Options during an Active Call.........386
Phone Voice Commands................................ 384
Receiving Calls................................................... 386
System Settings................................................. 392
Text Messaging.................................................. 388
Using Terrain Control.................................202 Using Traction Control...............................199
Switching the System Off............................... 199
System Indicator Lights and Messages.......................................................... 199
Using a Switch..................................................... 199
Using the Information Display Controls............................................................. 199
Using Voice Recognition...........................380 Audio Voice Commands.................................. 431
Climate Voice Commands............................. 432
Initiating a Voice Session............................... 380
Mobile App Voice Commands...................... 435
Navigation Voice Commands....................... 434
Phone Voice Commands................................ 433
SiriusXM Traffic and Travel Link Voice Commands..................................................... 436
System Interaction and Feedback...............381
Voice Settings Commands............................ 436
Utilizing the Mediation/Arbitration Program (Canada Only)........................269
V
Vehicle Care
..................................................309
General Information......................................... 309
Vehicle Certification Label.......................349
Vehicle Identification Number
...............348
Vehicle Storage.............................................314
Battery.................................................................... 315
Body........................................................................\
. 314
Brakes...................................................................... 315
Cooling system.................................................... 315
Engine..................................................................... 315
Fuel system........................................................... 315
General................................................................... 314
Miscellaneous...................................................... 315
Removing Vehicle From Storage................... 315
Tires........................................................................\
. 315
Ventilation See: Climate Control......................................... 133
VIN See: Vehicle Identification Number............348
Voice Control
....................................................78
W
Warning Lamps and Indicators..............100 Adaptive Cruise Control.................................. 100
567
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing Index