maintenance FORD EXPLORER 2019 User Guide

Press the heated seat symbol to cycle
through the various heat settings and off.
More indicator lights indicate warmer
settings.
Note:
The heated seats may remain on
after you remote start your vehicle, based
on your remote start settings. The heated
seats may also turn on when you start your
vehicle if they were on when you switched
your vehicle off.
Cooled Seats
Note: The engine must be running to use
this feature. Press the cooled seat symbol to cycle
through the various cool settings and off.
More indicator lights indicate cooler
settings.
Note:
The cooled seats may remain on after
you remote start your vehicle, based on your
remote start settings. The cooled seats may
also turn on when you start your vehicle if
they were on when you switched your
vehicle off. Climate Controlled Seat Air Filter
Replacement
Your vehicle has lifetime air filters that are
integrated with the seats. Regular
maintenance or replacement is not
required.
156
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SeatsE146322 E146309

EMISSION LAW
WARNING: Do not remove or alter
the original equipment floor covering or
insulation between it and the metal floor
of the vehicle. The floor covering and
insulation protect occupants of the
vehicle from the engine and exhaust
system heat and noise. On vehicles with
no original equipment floor covering
insulation, do not carry passengers in a
manner that permits prolonged skin
contact with the metal floor. Failure to
follow these instructions may result in
fire or personal injury.
U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws. Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
180
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Engine Emission Control

•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNING:
Do not park, idle or
drive your vehicle on dry grass or other
dry ground cover. The emission system
heats up the engine compartment and
exhaust system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is
very high. Never work around or attempt
to repair any part of the exhaust system
until it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short
period of engine operation and stays hot
after the engine is switched off. WARNING:
Exhaust leaks may
result in entry of harmful and potentially
lethal fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
vehicle inspected immediately. Do not
drive if you smell exhaust fumes.
Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle
(page 260).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
181
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Engine Emission Control

Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement.
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are: 1. Your vehicle has run out of fuel
—the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 176).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. No additional vehicle
service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness and
lead to more costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration. If the service engine soon
indicator is on or the bulb does
not work, your vehicle may need
service. See On-Board Diagnostics.
182
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Engine Emission Control

PRINCIPLE OF OPERATION
This system is a proactive system. It has
the ability to anticipate wheel slip and
transfer torque to the rear wheels before
slip occurs. Even when wheel slip is not
present, the system is continuously making
adjustments to the torque distribution, in
an attempt to improve straight line and
cornering behavior, both on and off road.
The system automatically turns on every
time you switch the ignition on.
If any component requires maintenance,
a message appears in the information
display.
USING FOUR-WHEEL DRIVE
WARNING: Vehicles with a higher
center of gravity such as utility and
four-wheel drive vehicles handle
differently than vehicles with a lower
center of gravity. Utility and four-wheel
drive vehicles are not designed for
cornering at speeds as high as passenger
cars any more than low-slung sports cars
are designed to perform satisfactorily
under off-road conditions. Avoid sharp
turns, excessive speed and abrupt
maneuvers in these vehicles. Failure to
drive cautiously could result in an
increased risk of loss of vehicle control,
vehicle rollover, personal injury and
death.
The intelligent 4WD system continuously
monitors vehicle conditions and
automatically adjusts the power
distribution between the front and rear
wheels. It combines transparent
all-surface operation with highly capable
four-wheel drive. The 4WD system is always active and
requires no driver input. It is capable of
handling all road conditions, including
street and highway driving as well as
off-road and winter driving. The driver can
optimize more 4WD control by moving the
terrain management switch for the correct
terrain. See Using Terrain Control (page
199).
Note: A warning message will be displayed
in the information display when an 4WD
system fault is present
See Information
Messages (page 115). An 4WD system fault
will cause the 4WD system to default to
front-wheel drive only mode. When this
warning message is displayed, have your
vehicle serviced at an authorized dealer
Note: A warning message will be displayed
in the information display if the 4WD system
has overheated
See Information
Messages (page 115). This condition may
occur if the vehicle was operated in extreme
conditions with excessive wheel slip, such
as deep sand. To resume normal 4WD
function as soon as possible, stop the
vehicle in a safe location and stop the
engine for at least 10 minutes. After the
engine has been restarted and the 4WD
system has adequately cooled, the warning
message will turn off and normal 4WD
function will return.
Do not use a spare tire of a different size
other than the tire provided. If the
mini-spare tire is installed, the 4WD system
may disable automatically and enter
front-wheel drive only mode to protect
driveline components. This condition will
be indicated by a warning in the
information display
See Information
Messages (page 115). If there is a warning
message in the information display from
using the spare tire, this indicator should
turn off after reinstalling the repaired or
replaced normal road tire and cycling the
ignition off and on. It is recommended to
188
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Four-Wheel Drive
(If Equipped)

Driving on Snow and Ice
WARNING: If you are driving in
slippery conditions that require tire
chains or cables, then it is critical that
you drive cautiously. Keep speeds down,
allow for longer stopping distances and
avoid aggressive steering to reduce the
chances of a loss of vehicle control
which can lead to serious injury or death.
If the rear end of the vehicle slides while
cornering, steer in the direction of the
slide until you regain control of the
vehicle.
Note: Excessive tire slippage can cause
driveline damage.
4WD vehicles have advantages over 2WD
vehicles in snow and ice but can skid like
any other vehicle.
Should you start to slide while driving on
snowy or icy roads, turn the steering wheel
in the direction of the slide until you regain
control.
Avoid sudden applications of power and
quick changes of direction on snow and
ice. Apply the accelerator slowly and
steadily when starting from a full stop.
Avoid sudden braking as well. Although an
4WD vehicle may accelerate better than
a two-wheel drive vehicle in snow and ice,
it won ’t stop any faster, because as in other
vehicles, braking occurs at all four wheels.
Do not become overconfident as to road
conditions.
Make sure you allow sufficient distance
between you and other vehicles for
stopping. Drive slower than usual and
consider using one of the lower gears. In
emergency stopping situations, apply the
brake steadily. Since your vehicle is
equipped with a four wheel (ABS), do not
“pump ” the brakes. See Hints on Driving
With Anti-Lock Brakes
(page 193). Maintenance and Modifications
The suspension and steering systems on
your vehicle have been designed and
tested to provide predictable performance
whether loaded or empty and durable load
carrying capability. For this reason, Ford
Motor Company strongly recommends that
you do not make modifications such as
adding or removing parts (such as lowering
kits or stabilizer bars) or by using
replacement parts not equivalent to the
original factory equipment.
Any modifications to a vehicle that raise
the center of gravity can make it more likely
the vehicle will rollover as a result of a loss
of control. Ford Motor Company
recommends that caution be used with
any vehicle equipped with a high load or
device (such as ladder or luggage racks).
Failure to maintain your vehicle properly
may void the warranty, increase your repair
cost, reduce vehicle performance and
operational capabilities and adversely
affect driver and passenger safety.
Frequent inspection of vehicle chassis
components is recommended if the vehicle
is subjected to off-highway usage.
192
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Four-Wheel Drive
(If Equipped)

If the sensors are blocked, a message may
appear in the information display when
you shift into reverse (R). See
Information Messages (page 115).
System Limitations
The system may not correctly operate
when any of the following occur:
• The sensors are blocked.
• Adjacently parked vehicles or objects
are obstructing the sensors.
• Vehicles approach at speeds greater
than
37 mph (60 km/h).
• The vehicle speed is greater than 7 mph
(12 km/h)
.
• You reverse out of an angled parking
space.
System Errors
If the system detects a fault a message
displays. See
Information Messages
(page 115).
Switching the System Off and On
You can temporarily switch the system off
using the information display. See
Information Messages
(page 115). When
you switch system off, a message displays.
See
Information Messages (page 115).
Note: The system turns on each time you
switch the ignition on and you shift into
reverse (R). If you temporarily switch the
system off, it turns on the next time you
switch the ignition on.
Note: The system may not correctly operate
when towing a trailer. For vehicles with a
trailer tow module and tow bar approved
by us, the system turns off when you attach
a trailer. For vehicles with an aftermarket
trailer tow module or tow bar, we
recommend that you switch the system off
when you attach a trailer. To permanently switch the system off,
contact an authorized dealer.
STEERING
Electric Power Steering
WARNING:
The electric power
steering system has diagnostic checks
that continuously monitor the system. If
a fault is detected, a message displays
in the information display. Stop your
vehicle as soon as it is safe to do so.
Switch the ignition off. After at least 10
seconds, switch the ignition on and
watch the information display for a
steering system warning message. If a
steering system warning message
returns, have the system checked by an
authorized dealer. WARNING:
If the system detects
an error, you may not feel a difference in
the steering, however a serious condition
may exist. Obtain immediate service
from an authorized dealer, failure to do
so may result in loss of steering control.
Your vehicle has an electric power steering
system. There is no fluid reservoir. No
maintenance is required.
If your vehicle loses electrical power while
you are driving, electric power steering
assistance is lost. The steering system still
operates and you can steer your vehicle
manually. Manually steering your vehicle
requires more effort.
235
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Driving Aids

ESSENTIAL TOWING CHECKS
Follow these guidelines for safe towing:
•
Do not tow a trailer until you drive your
vehicle at least 1,000 mi (1,600 km).
• Consult your local motor vehicle laws
for towing a trailer.
• See the instructions included with
towing accessories for the proper
installation and adjustment
specifications.
• Service your vehicle more frequently if
you tow a trailer. See your scheduled
maintenance information.
• If you use a rental trailer, follow the
instructions the rental agency gives
you.
You can find information on load
specification terms found on the tire label
and Safety Compliance label as well as
instructions on calculating your vehicle's
load in the Load Carrying chapter. See
Load Limit
(page 241).
Remember to account for the trailer
tongue weight as part of your vehicle load
when calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps onto
the bumper or attaches to the axle.
Distribute the trailer load so 10-15% of the
total trailer weight is on the tongue.
Weight-distributing Hitches WARNING:
Do not adjust the
spring bars so that your vehicle's rear
bumper is higher than before attaching
the trailer. Doing so will defeat the
function of the weight-distributing hitch,
which may cause unpredictable
handling, and could result in serious
personal injury. When hooking-up a trailer using a
weight-distributing hitch, always use the
following procedure:
1. Park the loaded vehicle, without the
trailer, on a level surface.
2. Measure the height to the top of your vehicle's front wheel opening on the
fender. This is H1.
3. Attach the loaded trailer to your vehicle
without the weight-distributing bars
connected.
4. Measure the height to the top of your vehicle's front wheel opening on the
fender a second time. This is H2.
5. Install and adjust the tension in the weight-distributing bars so that the
height of your vehicle's front wheel
opening on the fender is approximately
half the way down from H2, toward H1.
6. Check that the trailer is level or slightly
nose down toward your vehicle. If not,
adjust the ball height accordingly and
repeat Steps 2-6.
When the trailer is level or slightly nose
down toward the vehicle:
• Lock the bar tension adjuster in place.
• Check that the trailer tongue securely
attaches and locks onto the hitch.
• Install safety chains, lighting, and trailer
brake controls as required by law or the
trailer manufacturer.
Safety Chains
Note: Never attach safety chains to the
bumper.
Always connect the safety chains to the
hook retainers of your vehicle hitch.
To connect the trailer ’s safety chains, cross
them under the trailer tongue and allow
enough slack for turning tight corners. Do
not allow the chains to drag on the ground.
250
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Towing

BREAKING-IN
You need to break in new tires for
approximately 300 mi (480 km). During
this time, your vehicle may exhibit some
unusual driving characteristics.
Avoid driving too fast during the first
1,000 mi (1,600 km)
. Vary your speed
frequently and change up through the
gears early. Do not labor the engine.
Do not tow during the first
1,000 mi
(1,600 km).
ECONOMICAL DRIVING
Your fuel economy is affected by several
things, such as how you drive, the
conditions you drive under, and how you
maintain your vehicle.
You may improve your fuel economy by
keeping these things in mind:
• Accelerate and slow down in a smooth,
moderate fashion.
• Drive at steady speeds without
stopping.
• Anticipate stops; slowing down may
eliminate the need to stop.
• Combine errands and minimize
stop-and-go driving.
• Close the windows for high-speed
driving.
• Drive at reasonable speeds (traveling
at 55 mph [88 km/h] uses 15% less
fuel than traveling at 65 mph [105
km/h]).
• Keep the tires properly inflated and use
only the recommended size.
• Use the recommended engine oil.
• Perform all regularly scheduled
maintenance. Avoid these actions; they reduce your fuel
economy:
•
Sudden accelerations or hard
accelerations.
• Revving the engine before turning it off.
• Idle for periods longer than one minute.
• Warm up your vehicle on cold
mornings.
• Use the air conditioner or front
defroster.
• Use the speed control in hilly terrain.
• Rest your foot on the brake pedal while
driving.
• Drive a heavily loaded vehicle or tow a
trailer.
• Carry unnecessary weight
(approximately 1 mpg [0.4 km/L] is
lost for every 400 lb [180 kilogram] of
weight carried).
• Driving with the wheels out of
alignment.
Conditions
• Heavily loading a vehicle or towing a
trailer may reduce fuel economy at any
speed.
• Adding certain accessories to your
vehicle (for example bug deflectors,
rollbars, light bars, running boards, ski
racks or luggage racks) may reduce
fuel economy.
• To maximize the fuel economy, drive
with the tonneau cover installed (if
equipped).
• Using fuel blended with alcohol may
lower fuel economy.
• Fuel economy may decrease with lower
temperatures during the first
5–10 mi
(12 –16 km) of driving.
• Driving on flat terrain offers improved
fuel economy as compared to driving
on hilly terrain.
255
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Driving Hints

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
264
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Customer Assistance