USB port FORD EXPLORER 2019 Owner's Manual

Cell phone issues
Possible solution
Possible cause
Issue
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 434).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
463).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
481
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3
(If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
485
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

Driver and Passenger Airbags...................45
Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driving Aids.....................................................225
Driving Hints...................................................255
Driving Through Water
...............................256
DRL See: Daytime Running Lamps........................ 86
E
Economical Driving
.....................................255
Electromagnetic Compatibility...............514
Emission Law................................................180 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........181
Tampering With a Noise Control System.............................................................. 180
End User License Agreement..................516 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 516
Engine Block Heater
....................................170
Using the Engine Block Heater........................ 171
Engine Coolant Check...............................289 Adding Coolant.................................................. 289
Coolant Change.................................................. 291
Engine Coolant Temperature Management.................................................. 292
Fail-Safe Cooling................................................ 291
Recycled Coolant................................................ 291
Severe Climates.................................................. 291
Engine Emission Control...........................180
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check..........................................287 Adding Engine Oil............................................... 287
Engine Oil Dipstick - 2.3L EcoBoost™.................................................286
Engine Oil Dipstick - 3.5L Duratec/3.5L Ecoboost™.................................................287
Engine Specifications - 2.3L EcoBoost™................................................340
Drivebelt Routing............................................... 340
Engine Specifications - 3.5L Duratec.........................................................340
Drivebelt Routing................................................ 341Engine Specifications - 3.5L
Ecoboost™..................................................341
Drivebelt Routing............................................... 342
Entertainment..............................................434 AM/FM Radio...................................................... 435
Apps....................................................................... 443
Bluetooth Stereo or USB................................ 442
CD (If equipped)................................................. 441
HD Radio ™ Information (If
Available)........................................................ 438
SiriusXM® Satellite Radio (If Activated)........................................................ 436
Sources.................................................................. 435
Supported Media Players, Formats and Metadata Information................................ 443
USB Ports............................................................. 443
Environment
......................................................15
Essential Towing Checks..........................250
Before Towing a Trailer..................................... 251
Hitches.................................................................. 250
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 252
Safety Chains...................................................... 250
Trailer Brakes........................................................ 251
Trailer Lamps........................................................ 251
When Towing a Trailer...................................... 251
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors.................................................91 Auto-dimming Feature...................................... 93
Auto-Folding Mirrors........................................... 92
Blind Spot Information System...................... 94
Direction Indicator Mirrors ............................... 93
Fold-Away Exterior Mirrors............................... 92
Heated Exterior Mirrors ..................................... 93
Integrated Blind Spot Mirror............................ 93
Memory Mirrors .................................................... 93
Power Exterior Mirrors......................................... 91
Puddle Lamps....................................................... 93
F
Fastening the Seatbelts..............................36 Rear Inflatable Seatbelt.................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
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Towing Points................................................263
Installing the Recovery Hook......................... 263
Recovery Hook Location................................. 263
Towing the Vehicle on Four Wheels - 2.3L EcoBoost™
........................................252
Emergency Towing............................................ 252
Towing the Vehicle on Four Wheels - 3.5L Duratec/3.5L Ecoboost™............252
Emergency Towing............................................ 253
Recreational Towing......................................... 253
Towing..............................................................247
Traction Control
............................................196
Principle of Operation...................................... 196
Trailer Sway Control...................................248
Transmission Code Designation
............346
Transmission..................................................184
Transporting the Vehicle...........................262
Type Approvals
.............................................542
Radio Frequency Certification for Keys and
Remote Controls........................................... 553
Radio Frequency Certifications for Blind Spot Information System........................... 551
Radio Frequency Certifications for Body Control Module.............................................. 553
Radio Frequency Certifications for Cruise Control Module.............................................. 553
Radio Frequency Certifications for Mid Range Radar................................................... 545
Radio Frequency Certifications for Passive Anti-Theft System....................................... 546
Radio Frequency Certifications for Radio Transceiver Module..................................... 549
Radio Frequency Certifications for SYNC 3........................................................................\
... 552
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...............542
Radio Frequency Certifications for Wireless Charging........................................................... 552
Radio Frequency Statement for Audio Unit..................................................................... 553
U
Under Hood Overview - 2.3L EcoBoost™.................................................283
Under Hood Overview - 3.5L Duratec.........................................................284 Under Hood Overview - 3.5L
Ecoboost™.................................................285
Universal Garage Door Opener................157 HomeLink Wireless Control System............157
USB Port
..........................................................375
Using Adaptive Cruise Control................218
Automatic Cancellation................................... 221
Blocked Sensor................................................... 223
Canceling the Set Speed................................. 221
Changing the Set Speed.................................. 221
Detection Issues................................................. 222
Following a Vehicle............................................ 219
Hilly Condition Usage........................................ 221
Overriding the Set Speed............................... 220
Resuming the Set Speed................................. 221
Setting the Adaptive Cruise Speed..............219
Setting the Gap Distance............................... 220
Switching Adaptive Cruise Control Off....................................................................... 222
Switching Adaptive Cruise Control On........................................................................\
219
Switching to Normal Cruise Control...........224
System Not Available....................................... 223
Using Cruise Control
....................................217
Canceling the Set Speed.................................. 217
Changing the Set Speed................................... 217
Resuming the Set Speed................................. 218
Setting the Cruise Speed.................................. 217
Switching Cruise Control Off.......................... 218
Switching Cruise Control On........................... 217
Using Four-Wheel Drive
............................188
Driving In Special Conditions With
Four-Wheel Drive (4WD)........................... 189
How Your Vehicle Differs From Other Vehicles............................................................. 189
Using Hill Descent Control......................200 Principle of operation...................................... 200
Using hill descent control.............................. 200
Using MyKey With Remote Start Systems..........................................................63
Using Snow Chains.....................................329
Using Stability Control...............................198
Using Summer Tires...................................329
Using SYNC™ With Your Media Player.............................................................397
Accessing Your USB Song Library................401
Bluetooth Devices and System Settings............................................................ 403
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Connecting Your Digital Media Player to the
USB Port........................................................... 397
Media Menu Features..................................... 400
Media Voice Commands................................ 398
USB 2..................................................................... 403
Voice Commands for Audio Sources........404
Using SYNC™ With Your Phone...........380 Accessing Features through the Phone
Menu.................................................................. 385
Accessing Your Phone Settings................... 388
Bluetooth Devices............................................. 389
Making Calls........................................................ 384
Pairing a Phone for the First Time................381
Pairing Subsequent Phones.......................... 382
Phone Options during an Active Call.........384
Phone Voice Commands................................ 382
Receiving Calls................................................... 384
System Settings................................................ 390
Text Messaging.................................................. 386
Using Terrain Control..................................199
Using Traction Control...............................196 Switching the System Off............................... 196
System Indicator Lights and Messages.......................................................... 196
Using a Switch..................................................... 196
Using the Information Display Controls............................................................. 196
Using Voice Recognition...........................378 Audio Voice Commands................................. 428
Climate Voice Commands............................. 429
Initiating a Voice Session................................ 378
Mobile App Voice Commands...................... 432
Navigation Voice Commands........................ 431
Phone Voice Commands................................ 429
SiriusXM Traffic and Travel Link Voice Commands..................................................... 432
System Interaction and Feedback..............379
Voice Settings Commands............................ 433
Utilizing the Mediation/Arbitration Program (Canada Only).........................267
V
Vehicle Care..................................................306 General Information......................................... 306
Vehicle Certification Label.......................346
Vehicle Identification Number................345 Vehicle Storage...............................................311
Battery..................................................................... 312
Body........................................................................\
.. 311
Brakes...................................................................... 312
Cooling system.................................................... 312
Engine...................................................................... 312
Fuel system........................................................... 312
General.................................................................... 311
Miscellaneous...................................................... 312
Removing Vehicle From Storage................... 312
Tires........................................................................\
.. 312
Ventilation See: Climate Control......................................... 129
VIN See: Vehicle Identification Number............345
Voice Control
....................................................79
W
Warning Lamps and Indicators................99 Adaptive Cruise Control.................................... 99
Anti-Lock Braking System................................ 99
Automatic High Beam Control..................... 100
Battery.................................................................... 100
Blind Spot Monitor............................................ 100
Brake System....................................................... 100
Cruise Control...................................................... 100
Direction Indicator............................................. 100
Door Ajar............................................................... 100
Engine Coolant Temperature........................ 100
Engine Oil.............................................................. 100
Fasten Safety Belt............................................... 101
Front Airbag........................................................... 101
Front Fog Lamps................................................. 101
Heads Up Display................................................ 101
High Beam............................................................. 101
Hood Ajar................................................................ 101
Lane Keeping Aid................................................. 101
Liftgate Ajar........................................................... 101
Low Fuel Level...................................................... 101
Low Tire Pressure Warning.............................. 101
Low Washer Fluid................................................ 101
Parking Lamps...................................................... 101
Powertrain Fault.................................................. 101
Service Engine Soon.......................................... 102
Stability Control.................................................. 102
Stability Control Off.......................................... 102
Transmission Tow/Haul................................... 102
567
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index