USB FORD EXPLORER 2019 Service Manual
[x] Cancel search | Manufacturer: FORD, Model Year: 2019, Model line: EXPLORER, Model: FORD EXPLORER 2019Pages: 571, PDF Size: 6.8 MB
Page 488 of 571
AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
485
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)
Page 490 of 571
Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3
(If Equipped)
Page 493 of 571
General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)
Page 562 of 571
Driver and Passenger Airbags...................45
Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driving Aids.....................................................225
Driving Hints...................................................255
Driving Through Water
...............................256
DRL See: Daytime Running Lamps........................ 86
E
Economical Driving
.....................................255
Electromagnetic Compatibility...............514
Emission Law................................................180 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........181
Tampering With a Noise Control System.............................................................. 180
End User License Agreement..................516 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 516
Engine Block Heater
....................................170
Using the Engine Block Heater........................ 171
Engine Coolant Check...............................289 Adding Coolant.................................................. 289
Coolant Change.................................................. 291
Engine Coolant Temperature Management.................................................. 292
Fail-Safe Cooling................................................ 291
Recycled Coolant................................................ 291
Severe Climates.................................................. 291
Engine Emission Control...........................180
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check..........................................287 Adding Engine Oil............................................... 287
Engine Oil Dipstick - 2.3L EcoBoost™.................................................286
Engine Oil Dipstick - 3.5L Duratec/3.5L Ecoboost™.................................................287
Engine Specifications - 2.3L EcoBoost™................................................340
Drivebelt Routing............................................... 340
Engine Specifications - 3.5L Duratec.........................................................340
Drivebelt Routing................................................ 341Engine Specifications - 3.5L
Ecoboost™..................................................341
Drivebelt Routing............................................... 342
Entertainment..............................................434 AM/FM Radio...................................................... 435
Apps....................................................................... 443
Bluetooth Stereo or USB................................ 442
CD (If equipped)................................................. 441
HD Radio ™ Information (If
Available)........................................................ 438
SiriusXM® Satellite Radio (If Activated)........................................................ 436
Sources.................................................................. 435
Supported Media Players, Formats and Metadata Information................................ 443
USB Ports............................................................. 443
Environment
......................................................15
Essential Towing Checks..........................250
Before Towing a Trailer..................................... 251
Hitches.................................................................. 250
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 252
Safety Chains...................................................... 250
Trailer Brakes........................................................ 251
Trailer Lamps........................................................ 251
When Towing a Trailer...................................... 251
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14
Exterior Mirrors.................................................91 Auto-dimming Feature...................................... 93
Auto-Folding Mirrors........................................... 92
Blind Spot Information System...................... 94
Direction Indicator Mirrors ............................... 93
Fold-Away Exterior Mirrors............................... 92
Heated Exterior Mirrors ..................................... 93
Integrated Blind Spot Mirror............................ 93
Memory Mirrors .................................................... 93
Power Exterior Mirrors......................................... 91
Puddle Lamps....................................................... 93
F
Fastening the Seatbelts..............................36 Rear Inflatable Seatbelt.................................... 38
Seatbelt Locking Modes.................................... 37
Using Seatbelts During Pregnancy................36
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Towing Points................................................263
Installing the Recovery Hook......................... 263
Recovery Hook Location................................. 263
Towing the Vehicle on Four Wheels - 2.3L EcoBoost™
........................................252
Emergency Towing............................................ 252
Towing the Vehicle on Four Wheels - 3.5L Duratec/3.5L Ecoboost™............252
Emergency Towing............................................ 253
Recreational Towing......................................... 253
Towing..............................................................247
Traction Control
............................................196
Principle of Operation...................................... 196
Trailer Sway Control...................................248
Transmission Code Designation
............346
Transmission..................................................184
Transporting the Vehicle...........................262
Type Approvals
.............................................542
Radio Frequency Certification for Keys and
Remote Controls........................................... 553
Radio Frequency Certifications for Blind Spot Information System........................... 551
Radio Frequency Certifications for Body Control Module.............................................. 553
Radio Frequency Certifications for Cruise Control Module.............................................. 553
Radio Frequency Certifications for Mid Range Radar................................................... 545
Radio Frequency Certifications for Passive Anti-Theft System....................................... 546
Radio Frequency Certifications for Radio Transceiver Module..................................... 549
Radio Frequency Certifications for SYNC 3........................................................................\
... 552
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...............542
Radio Frequency Certifications for Wireless Charging........................................................... 552
Radio Frequency Statement for Audio Unit..................................................................... 553
U
Under Hood Overview - 2.3L EcoBoost™.................................................283
Under Hood Overview - 3.5L Duratec.........................................................284 Under Hood Overview - 3.5L
Ecoboost™.................................................285
Universal Garage Door Opener................157 HomeLink Wireless Control System............157
USB Port
..........................................................375
Using Adaptive Cruise Control................218
Automatic Cancellation................................... 221
Blocked Sensor................................................... 223
Canceling the Set Speed................................. 221
Changing the Set Speed.................................. 221
Detection Issues................................................. 222
Following a Vehicle............................................ 219
Hilly Condition Usage........................................ 221
Overriding the Set Speed............................... 220
Resuming the Set Speed................................. 221
Setting the Adaptive Cruise Speed..............219
Setting the Gap Distance............................... 220
Switching Adaptive Cruise Control Off....................................................................... 222
Switching Adaptive Cruise Control On........................................................................\
219
Switching to Normal Cruise Control...........224
System Not Available....................................... 223
Using Cruise Control
....................................217
Canceling the Set Speed.................................. 217
Changing the Set Speed................................... 217
Resuming the Set Speed................................. 218
Setting the Cruise Speed.................................. 217
Switching Cruise Control Off.......................... 218
Switching Cruise Control On........................... 217
Using Four-Wheel Drive
............................188
Driving In Special Conditions With
Four-Wheel Drive (4WD)........................... 189
How Your Vehicle Differs From Other Vehicles............................................................. 189
Using Hill Descent Control......................200 Principle of operation...................................... 200
Using hill descent control.............................. 200
Using MyKey With Remote Start Systems..........................................................63
Using Snow Chains.....................................329
Using Stability Control...............................198
Using Summer Tires...................................329
Using SYNC™ With Your Media Player.............................................................397
Accessing Your USB Song Library................401
Bluetooth Devices and System Settings............................................................ 403
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Connecting Your Digital Media Player to the
USB Port........................................................... 397
Media Menu Features..................................... 400
Media Voice Commands................................ 398
USB 2..................................................................... 403
Voice Commands for Audio Sources........404
Using SYNC™ With Your Phone...........380 Accessing Features through the Phone
Menu.................................................................. 385
Accessing Your Phone Settings................... 388
Bluetooth Devices............................................. 389
Making Calls........................................................ 384
Pairing a Phone for the First Time................381
Pairing Subsequent Phones.......................... 382
Phone Options during an Active Call.........384
Phone Voice Commands................................ 382
Receiving Calls................................................... 384
System Settings................................................ 390
Text Messaging.................................................. 386
Using Terrain Control..................................199
Using Traction Control...............................196 Switching the System Off............................... 196
System Indicator Lights and Messages.......................................................... 196
Using a Switch..................................................... 196
Using the Information Display Controls............................................................. 196
Using Voice Recognition...........................378 Audio Voice Commands................................. 428
Climate Voice Commands............................. 429
Initiating a Voice Session................................ 378
Mobile App Voice Commands...................... 432
Navigation Voice Commands........................ 431
Phone Voice Commands................................ 429
SiriusXM Traffic and Travel Link Voice Commands..................................................... 432
System Interaction and Feedback..............379
Voice Settings Commands............................ 433
Utilizing the Mediation/Arbitration Program (Canada Only).........................267
V
Vehicle Care..................................................306 General Information......................................... 306
Vehicle Certification Label.......................346
Vehicle Identification Number................345 Vehicle Storage...............................................311
Battery..................................................................... 312
Body........................................................................\
.. 311
Brakes...................................................................... 312
Cooling system.................................................... 312
Engine...................................................................... 312
Fuel system........................................................... 312
General.................................................................... 311
Miscellaneous...................................................... 312
Removing Vehicle From Storage................... 312
Tires........................................................................\
.. 312
Ventilation See: Climate Control......................................... 129
VIN See: Vehicle Identification Number............345
Voice Control
....................................................79
W
Warning Lamps and Indicators................99 Adaptive Cruise Control.................................... 99
Anti-Lock Braking System................................ 99
Automatic High Beam Control..................... 100
Battery.................................................................... 100
Blind Spot Monitor............................................ 100
Brake System....................................................... 100
Cruise Control...................................................... 100
Direction Indicator............................................. 100
Door Ajar............................................................... 100
Engine Coolant Temperature........................ 100
Engine Oil.............................................................. 100
Fasten Safety Belt............................................... 101
Front Airbag........................................................... 101
Front Fog Lamps................................................. 101
Heads Up Display................................................ 101
High Beam............................................................. 101
Hood Ajar................................................................ 101
Lane Keeping Aid................................................. 101
Liftgate Ajar........................................................... 101
Low Fuel Level...................................................... 101
Low Tire Pressure Warning.............................. 101
Low Washer Fluid................................................ 101
Parking Lamps...................................................... 101
Powertrain Fault.................................................. 101
Service Engine Soon.......................................... 102
Stability Control.................................................. 102
Stability Control Off.......................................... 102
Transmission Tow/Haul................................... 102
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index