reset FORD EXPLORER 2019 Manual PDF

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
485
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

Personal Profiles
Possible cause and solution
Issue
The keyfob being used is not linked to a
profile.
The wrong keyfob is being used.
A button other than unlock or remote start
is being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.
My preset positions recall but my profile
does not.
The vehicle is in motion.
My profile recalls but my preset positions
do not. The preset positions are the same as the
Guest or previously active profile.
Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.
I lost a keyfob.
Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.
I lost all profiles.
Master Reset had been performed without
your acknowledgement.
489
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
490
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing SYNC™ 3 (If Equipped)

When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 288).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
496
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Scheduled Maintenance

At Every Oil Change Interval as Indicated by the Information Display
1
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See
Engine Oil
Check (page 287). Other Maintenance Items
1
Replace cabin air filter. 2
Every
20,000 mi
(32,000 km)
Replace engine air filter.
Every
30,000 mi
(48,000 km)
Change engine coolant.3
At
100,000 mi
(160,000 km)
Replace spark plugs.
Every
100,000 mi
(160,000 km) Inspect accessory drive belt or belts. 4
Change automatic transmission fluid.
Every
150,000 mi
(240,000 km) Replace accessory drive belt or belts. 5
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 Should be performed by an authorized dealer.
3 Initial replacement at six years or
100,000 mi (160,000 km), then every three years or
50,000 mi (80,000 km).
4 After initial inspection, inspect every other oil change until replaced.
5 If not replaced within the last
100,000 mi (160,000 km).
500
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3,000 mi (4,800 km)
of the message
appearing in the information display
prompting you to change your oil.
• Example 1: The message comes on at
28,750 mi (46,270 km)
. Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
• Example 2
: The message has not
come on, but the odometer reads
30,000 mi (48,000 km) (for example,
the Intelligent Oil-Life Monitor was
reset at
25,000 mi (40,000 km).
Perform the engine air filter
replacement. Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect rear axle and U-joints (four wheel drive only).
Inspect frequently, service
as required
Inspect half-shaft boots.
See axle maintenance items under
Exceptions.
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km)
501
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Scheduled Maintenance

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Change automatic transmission fluid.
Every 30,000 mi
(48,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km) Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every
30,000 mi
(48,000 km)
1 Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change
Indicator Reset
(page 288). Exclusive use of E85 (Flex Fuel Vehicles Only)
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule: 502
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Scheduled Maintenance

Liftgate...............................................................70
Lighting Control..............................................84
Flashing the Headlamp High Beam..............85
Headlamp High Beam....................................... 84
Lighting..............................................................84 General Information........................................... 84
Load Carriers See: Roof Racks and Load Carriers............240
Load Carrying................................................239
Load Limit........................................................241 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 246
Vehicle Loading - with and without a Trailer.................................................................. 241
Locking and Unlocking.................................65 Activating Intelligent Access........................... 66
Autolock................................................................... 67
Battery Saver......................................................... 68
Illuminated Entry.................................................. 67
Illuminated Exit..................................................... 68
Locking and Unlocking the Doors with the Key Blade........................................................... 65
Power Door Locks................................................ 65
Remote Control.................................................... 65
Smart Unlocks for Integrated Keyhead Transmitter........................................................ 66
Smart Unlocks for Intelligent Access Keys....................................................................... 67
Luggage Covers
............................................240
Lug Nuts See: Changing a Road Wheel....................... 334
M
Maintenance..................................................282 General Information......................................... 282
Manual Climate Control
.............................129
Directing Air to the Footwell Air
Vents................................................................... 129
Directing Air to the Instrument Panel Air Vents................................................................... 129
Locking the Rear Climate Control................130
Setting the Blower Motor Speed.................. 129
Setting the Rear Blower Motor Speed................................................................. 130
Setting the Rear Temperature....................... 130
Setting the Temperature................................. 129Switching Defrost On and Off.......................
129
Switching Maximum Air Conditioning On and Off.............................................................. 130
Switching Recirculated Air On and Off....................................................................... 130
Switching the Air Conditioning On and Off........................................................................\
129
Switching the Climate Control On and Off........................................................................\
129
Switching the Rear Climate Control On and Off....................................................................... 130
Manual Liftgate
...............................................70
Closing the Liftgate............................................. 70
Opening the Liftgate........................................... 70
Manual Seats.................................................142 Lumbar Adjustment.......................................... 143
Moving the Seat Backward and Forward............................................................. 142
Recline Adjustment........................................... 142
Media Hub
.......................................................375
Memory Function.........................................146
Easy Entry and Exit Feature............................ 147
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob...................................................................... 146
Saving a PreSet Position................................. 146
Message Center See: Information Displays............................... 104
Mirrors See: Windows and Mirrors............................... 90
Mobile Communications Equipment.......13
Moonroof..........................................................94 Bounce-Back......................................................... 95
Opening and Closing the Moonroof..............95
Opening and Closing the Sunscreen............95
Venting the Moonroof........................................ 95
Motorcraft Parts - 2.3L EcoBoost™.................................................342
Motorcraft Parts - 3.5L Duratec.............343
Motorcraft Parts - 3.5L Ecoboost™.................................................344
MyKey – Troubleshooting...........................63
MyKey ™
............................................................60
Principle of Operation........................................ 60
562
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index

N
Navigation......................................................452
cityseeker............................................................. 459
Destination Mode.............................................. 454
Map Mode............................................................ 452
Navigation Map Updates............................... 460
Navigation Menu................................................ 457
SiriusXM Traffic and Travel Link.................. 460
SYNC AppLink.................................................... 459
Waypoints............................................................ 458
Normal Scheduled Maintenance..........498 Intelligent Oil-Life Monitor™........................ 498
Normal Maintenance Intervals.................... 499
O
Oil Change Indicator Reset......................288
Oil Check See: Engine Oil Check...................................... 287
Opening and Closing the Hood..............282 Closing the Hood............................................... 283
Opening the Hood............................................. 282
Ordering Additional Owner's Literature.....................................................269
Obtaining a French Owner ’s Manual.........269
Overhead Console.......................................165
P
Parking Aids...................................................202 Principle of Operation...................................... 202
Parking Brake.................................................194
Passenger Knee Airbag................................49
Passive Anti-Theft System.........................75 SecuriLock®........................................................... 75
PATS See: Passive Anti-Theft System..................... 75
Pedals..................................................................81
Perchlorate.........................................................11
Personal Safety System ™..........................43
How Does the Personal Safety System
Work?.................................................................. 43
Phone..............................................................446 During a Phone Call.......................................... 450
Making Calls........................................................ 449
Pairing Your Cell Phone for the First Time.................................................................. 446Phone Menu.........................................................
447
Receiving Calls................................................... 450
Smartphone Connectivity............................... 451
Text Messaging.................................................... 451
Post-Crash Alert System
..........................262
Power Door Locks See: Locking and Unlocking............................. 65
Power Liftgate...................................................71 Hands-Free Feature............................................. 73
Obstacle Detection.............................................. 73
Opening and Closing the Liftgate.................... 71
Setting the Liftgate Open Height................... 72
Stopping the Liftgate Movement................... 72
Power Seats
....................................................143
Adjusting the Lumbar Support..................... 144
Adjusting the Multi-Contour Front Seats With Active Motion ...................................... 144
Power Steering Fluid Check....................296
Power Windows.............................................90 Accessory Delay..................................................... 91
Bounce-Back......................................................... 90
One-Touch Down................................................ 90
One-Touch Up...................................................... 90
Window Lock.......................................................... 91
Pre-Collision Assist
.....................................236
Using the Pre-Collision Assist
System............................................................... 237
Protecting the Environment........................15
Puncture See: Changing a Road Wheel....................... 334
R
Rear Parking Aid...........................................202 Obstacle Distance Indicator.......................... 203
Rear Passenger Climate Controls..........136 Directing Air to the Overhead Air
Vents.................................................................. 136
Directing Air to the Rear Footwell Air Vents.................................................................. 136
Rear Climate Control Lock Indicator...........136
Setting the Rear Blower Motor Speed........137
Setting the Rear Temperature........................ 137
Switching the Rear Heated Seats On and Off........................................................................\
137
Rear Seats
........................................................147
Adjusting the Rear Seats.................................. 147
563
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201807, Second-Printing Index