remote control FORD EXPLORER 2020 Owner's Guide

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
481
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
482
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- SYNC™ 3

Protecting Your Investment...........................
487
Why Maintain Your Vehicle?......................... 487
Why Maintain Your Vehicle at Your Dealership?..................................................... 487
Getting Assistance Outside the U.S. and Canada.........................................................309
Getting the Services You Need..............306 Away From Home............................................. 306
Global Opening..............................................98 Remote Control Front Windows.................... 98
H
Hazard Flashers...........................................300
Headlamp Adjusting See: Adjusting the Headlamps.................... 340
Headlamp Exit Delay
....................................89
Headrest See: Head Restraints......................................... 144
Head Restraints
............................................144
Adjusting the Head Restraints....................... 145
Tilting Head Restraints .................................... 146
Heated Exterior Mirrors...............................142
Heated Rear Window..................................142
Heated Seats
.................................................156
Front Seats........................................................... 156
Second Row Heated Seats.............................. 157
Heated Steering Wheel...............................83
Heated Windshield
.......................................141
Windshield Wiper De-Icer................................ 141
Heating See: Climate Control.......................................... 137
High Voltage Battery...................................201 General Information.......................................... 201
Hill Descent Control....................................228
Hill Descent Control Indicator
.................229
Hill Start Assist...............................................217 Switching the System On and Off................217
Using Hill Start Assist........................................ 217
Hints on Controlling the Interior Climate
..........................................................139
Defogging the Side Windows in Cold
Weather............................................................ 140
General Hints....................................................... 139
Quickly Cooling the Interior............................ 140
Quickly Heating the Interior............................ 140
Recommended Settings for Cooling..........140
Recommended Settings for Heating..........140 Hints on Driving With Anti-Lock
Brakes.............................................................215
Hood Lock See: Opening and Closing the Hood..........323
Horn....................................................................84
How Does Adaptive Cruise Control With Stop and Go Work....................................246
How Does the Rear Occupant Alert System Work
...............................................160
Hybrid Vehicle Frequently Asked Questions - 3.3L, Hybrid Electric
Vehicle (HEV).............................................184
Hybrid Vehicle Operation - 3.3L, Hybrid Electric Vehicle (HEV)
.............................182
Battery.................................................................... 182
Braking.................................................................... 183
Driving..................................................................... 182
Driving to Optimize Fuel Economy..............183
Starting................................................................... 182
Stopping................................................................. 182
Transmission Operation................................... 182
I
Ignition Switch................................................172
In California (U.S. Only).............................307
Information Display Control
.......................83
Information Displays.....................................112
General Information............................................ 112
Information Messages................................120 4WD........................................................................\
. 136
Active Park.............................................................. 121
Adaptive Cruise Control.................................... 121
Adaptive Headlamps.......................................... 121
AdvanceTrac ™ and Traction Control..........122
Alarm....................................................................... 122
Battery and Charging System (12 Volt).................................................................... 122
Battery and Charging System (High Voltage)............................................................. 123
Blind Spot Information and Cross Traffic Alert System.................................................... 124
Doors and Locks.................................................. 125
Driver Alert............................................................. 126
Fuel........................................................................\
.. 126
Hill Descent Control........................................... 126
Hill Start Assist..................................................... 127
Keys and Intelligent Access............................. 127
544
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Lane Keeping System.......................................
128
Maintenance......................................................... 128
MyKey...................................................................... 129
Park Aid.................................................................. 130
Park Brake............................................................... 131
Power Steering..................................................... 132
Pre-Collision Assist............................................ 132
Remote Start........................................................ 132
Seats........................................................................\
133
Starting System................................................... 133
Tire Pressure Monitoring System.................. 133
Trailer....................................................................... 134
Transmission........................................................ 134
Installing Child Restraints...........................25
Child Seats.............................................................. 25
Using Lap and Shoulder Belts......................... 25
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 28
Using Tether Straps............................................. 29
Instrument Cluster.......................................104
Instrument Lighting Dimmer
.....................89
Instrument Panel.............................................21
Interior Air Quality.........................................143
Interior Lamps
.................................................92
Front Interior Lamp.............................................. 92
Rear Interior Lamps............................................. 92
Interior Mirror
...................................................101
Automatic Dimming Mirror.............................. 101
Manual Dimming Mirror.................................... 101
Introduction........................................................9
J
Jump Starting the Vehicle.........................301 Connecting the Jumper Cables..................... 301
Jump Starting...................................................... 302
Locating the Jump Starting Connection Points................................................................. 301
Preparing Your Vehicle..................................... 301
Removing the Jumper Cables....................... 302
K
Keyless Entry
....................................................72
SECURICODE™ Keyless Entry Keypad........72
Keyless Starting
.............................................172
Ignition Modes...................................................... 173
Keys and Remote Controls.........................57 L
Lane Keeping System
................................260
Switching the System On and Off...............261
Liftgate...............................................................74
Lighting Control
..............................................88
Flashing High Beam Headlamps................... 89
Lighting Control Selections............................. 88
Switching High Beam Headlamps On and Off........................................................................\
. 88
Lighting..............................................................88 General Information........................................... 88
Load Carriers See: Roof Racks and Load Carriers.............282
Load Carrying.................................................281
Load Limit.......................................................283 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 287
Vehicle Loading - with and without a Trailer................................................................. 283
Locating the Cabin Air Filter.....................143
Locking and Unlocking................................69 Activating Intelligent Access............................ 70
Autolock.................................................................... 71
Battery Saver.......................................................... 72
Illuminated Entry.................................................... 71
Illuminated Exit...................................................... 72
Locking and Unlocking the Doors with the Key Blade........................................................... 69
Power Door Locks................................................ 69
Remote Control.................................................... 69
Smart Unlocks for Integrated Keyhead Remote Control................................................ 70
Smart Unlocks for Intelligent Access Keys........................................................................\
71
Luggage Covers
............................................282
Lug Nuts See: Changing a Road Wheel........................ 376
M
Maintenance..................................................323 General Information.......................................... 323
Manual Seats
..................................................147
Adjusting the Seat Backrest........................... 147
Moving the Seat Backward and Forward.............................................................. 147
545
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Memory Function.........................................150
Easy Entry and Exit Feature............................. 151
Linking a PreSet Position to your Remote Control ............................................................... 151
Saving a PreSet Position................................... 151
Message Center See: Information Displays................................. 112
Mirrors See: Windows and Mirrors................................ 97
Mobile Communications Equipment.......17
Moonroof.........................................................102 Bounce-Back....................................................... 103
Opening and Closing the Moonroof............102
Rear SunShade Opening and Closing........103
Motorcraft Parts - 2.3L EcoBoost™................................................390
Motorcraft Parts - 3.0L...............................391
Motorcraft Parts - 3.3L..............................392
MyKey – Troubleshooting...........................67
MyKey ™.............................................................64
Principle of Operation........................................ 64
N
Navigation.....................................................460 Changing the Format of the Map................462
cityseeker............................................................. 464
Michelin Travel Guide...................................... 465
Navigation Map Accuracy and Updates........................................................... 465
Route Guidance................................................. 462
Setting a Destination........................................ 461
SiriusXM Traffic and Travel Link.................. 465
Zoom...................................................................... 462
Network Connectivity
................................426
Connecting the Vehicle to a Mobile
Network............................................................ 426
Network Connectivity – Troubleshooting........................................427
Normal Scheduled Maintenance..........490 Intelligent Oil-Life Monitor™........................ 490
Normal Maintenance Intervals...................... 491
O
Oil Change Indicator Reset......................328
Oil Check See: Engine Oil Check....................................... 327Opening and Closing the Hood..............323
Closing the Hood............................................... 324
Opening the Hood............................................. 323
Ordering Additional Owner's Literature........................................................311
Obtaining a French Owner ’s Manual............311
Overhead Console.........................................171
Overriding Automatic High Beam Control............................................................96
Overriding Reverse Braking Assist..........221
Overriding the Set Speed..........................252
P
Parking Aids
...................................................230
Principle of Operation...................................... 230
Passive Anti-Theft System.........................78 Programming a Spare Intelligent Access
Key........................................................................\
. 78
SecuriLock®........................................................... 78
PATS See: Passive Anti-Theft System..................... 78
Pedestrian Alert System
.............................54
Pedestrian Protection..................................54
Perchlorate........................................................15
Personalized Settings
..................................118
Fuel Economy....................................................... 119
Hybrid Information.............................................. 119
Trip 1 and 2.............................................................. 119
Personal Safety System ™
..........................45
How Does the Personal Safety System
Work?.................................................................. 45
Phone..............................................................458 Android Auto...................................................... 460
Apple CarPlay..................................................... 460
Pairing Your Cell Phone for the First Time.................................................................. 459
Text Messaging.................................................. 459
Using Your Cell Phone..................................... 459
Post-Crash Alert System
..........................304
Power Door Locks See: Locking and Unlocking............................. 69
Power Liftgate
..................................................74
Hands-Free Feature............................................ 76
Obstacle Detection.............................................. 76
Opening and Closing the Liftgate................... 74
Setting the Liftgate Open Height................... 76
Stopping the Liftgate Movement................... 75
546
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Switching the Power Liftgate On or
Off........................................................................\
. 76
Power Seats...................................................148
Adjusting the Lumbar Support..................... 149
Adjusting the Multi-Contour Front Seats With Active Motion ...................................... 149
Power Steering Fluid Check....................338
Power Windows
..............................................97
Accessory Delay................................................... 98
Bounce-Back.......................................................... 97
One-Touch Down................................................. 97
One-Touch Up....................................................... 97
Window Lock......................................................... 97
Pre-Collision Assist
.....................................274
Adjusting the Pre-Collision Assist
Settings............................................................. 276
Blocked Sensors................................................. 277
Distance Indication and Alert........................ 275
Evasive Steering Assist.................................... 276
Using the Pre-Collision Assist System............................................................... 274
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel........................ 376
R
Rear Occupant Alert System Audible Warnings........................................................161
Rear Occupant Alert System Indicators.......................................................161
Rear Occupant Alert System Limitations...................................................160
Rear Occupant Alert System Precautions.................................................160
Rear Occupant Alert System...................160
Rear Parking Aid...........................................230 Object Distance Indicator............................... 232
Rear Passenger Climate Controls..........140 Directing Air to the Overhead Air
Vents.................................................................... 141
Directing Air to the Rear Footwell Air Vents.................................................................... 141
Rear Climate Control Lock Indicator............141
Setting the Rear Blower Motor Speed.........141
Setting the Rear Temperature........................ 141
Switching the Rear Climate Control On and Off........................................................................\
. 141Switching the Rear Heated Seats On and
Off........................................................................\
. 141
Rear Seats
.......................................................152
Adjusting the Second Row Rear
Seats................................................................... 152
Adjusting the Third Row Power Seats.................................................................. 156
Rear Under Floor Storage..........................281 Adjustable Load Floor....................................... 281
Spare Tire Cover.................................................. 281
Rear View Camera.......................................238 Camera Guidelines........................................... 240
Manual Zoom....................................................... 241
Obstacle Distance Indicator.......................... 240
Rear Camera Delay............................................ 241
Using the Rear View Camera System........239
Rear View Camera See: Rear View Camera................................... 238
Rear Window Wiper and Washers...........87 Rear Camera Washer.......................................... 87
Rear Window Washer......................................... 87
Rear Window Wiper............................................. 87
Rear Wiper Blades See: Changing the Rear Wiper Blades.......342
Recommended Towing Weights
...........290
Reduced Engine Performance...............296
Refueling - Excluding: Hybrid Electric Vehicle (HEV)
.............................................190
Refueling System Overview........................... 190
Refueling System Warning.............................. 192
Refueling Your Vehicle....................................... 191
Refueling - Hybrid Electric Vehicle (HEV).............................................................193
Fuel Filler Door Manual Override Lever................................................................... 195
System Warnings............................................... 194
Remote Control
...............................................57
Car Finder................................................................ 62
Integrated Keyhead Transmitter..................... 57
Intelligent Access Key........................................ 58
Memory Feature.................................................... 61
Remote Start......................................................... 62
Replacing the Battery......................................... 59
Sounding the Panic Alarm................................ 62
Remote Start
..................................................142
Automatic Settings............................................ 142
Heated and Cooled Features......................... 142
Last Settings......................................................... 142
547
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Repairing Minor Paint Damage..............350
Replacement Parts
Recommendation........................................16
Collision Repairs.................................................... 16
Scheduled Maintenance and Mechanical Repairs................................................................. 16
Warranty on Replacement Parts.................... 16
Replacing a Lost Key or Remote Control............................................................63
Replacing the Cabin Air Filter...................143
Reporting Safety Defects (Canada Only)................................................................311
Reporting Safety Defects (U.S. Only)................................................................311
Resuming the Set Speed..........................245 Resuming the Set Speed from a Complete
Stop.................................................................... 252
Reverse Braking Assist Indicators
...........221
Reverse Braking Assist Precautions.................................................220
Reverse Braking Assist
..............................220
Reverse Braking Assist –
Troubleshooting............................................. 222
Reverse Braking Assist – Troubleshooting
........................................222
Reverse Braking Assist – Frequently Asked
Questions......................................................... 223
Reverse Braking Assist – Information Messages.......................................................... 222
Roadside Assistance
..................................299
Vehicles Sold in Canada: Getting Roadside
Assistance...................................................... 300
Vehicles Sold in the United States: Getting Roadside Assistance................................... 299
Vehicles Sold in the United States: Using Roadside Assistance................................... 299
Roadside Emergencies
.............................299
Roof Racks and Load Carriers................282 Adjusting the Crossbar.................................... 283
Maximum Recommended Load Amounts.......................................................... 283
Running-In See: Breaking-In................................................. 297
Running Out of Fuel....................................188 Adding Fuel From a Portable Fuel
Container.......................................................... 189
Filling a Portable Fuel Container.................. 189S
Safety Canopy
™
..............................................51
Safety Precautions......................................186
Satellite Radio..............................................434
Satellite Radio Electronic Serial Number
(ESN)................................................................ 435
Satellite Radio Reception Factors..............434
SiriusXM Satellite Radio Service.................434
Troubleshooting................................................. 435
Scheduled Maintenance Record...........495
Scheduled Maintenance
...........................487
Seatbelt Extensions......................................44
Seatbelt Height Adjustment.......................41
Seatbelt Reminder.........................................42 Seatbelt Status..................................................... 42
Seatbelts...........................................................38 Principle of Operation........................................ 38
Seatbelt Warning Lamp and Indicator Chime...............................................................41
Conditions of operation...................................... 41
Seats.................................................................144
Security..............................................................78
Selecting a Drive Mode..............................279
Settings...........................................................469 911 Assist.............................................................. 469
Ambient Lighting............................................... 470
Audio...................................................................... 469
Automatic Updates.......................................... 469
Bluetooth............................................................. 469
Charge Settings.................................................. 470
Clock...................................................................... 469
Display................................................................... 470
Driver Assist......................................................... 469
FordPass............................................................... 469
General.................................................................. 469
Message Center.................................................. 470
Mobile Apps........................................................ 469
Multi Contour Seats.......................................... 470
Navigation............................................................ 470
Personal Profiles................................................ 470
Phone
.................................................................... 469
Seats....................................................................... 470
Sound.................................................................... 469
Valet Mode........................................................... 470
Vehicle................................................................... 469
Voice Control....................................................... 470
548
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index

Switching Lane Centering On and
Off..................................................................254
Activating Lane Centering.............................. 254
System Alerts and Automatic Cancellation.................................................... 254
Switching Rear Occupant Alert System On and Off
...................................................160
Switching Reverse Braking Assist On and Off
....................................................................221
Symbols Glossary.............................................9
SYNC™ 3........................................................438
General Information......................................... 438
SYNC™ 3 Troubleshooting.......................471 Additional Information and
Assistance....................................................... 483
Apps........................................................................\
478
Navigation............................................................. 477
Personal Profiles................................................. 481
Phone..................................................................... 475
Resetting the System...................................... 483
USB and Bluetooth Audio............................... 472
Voice Recognition............................................... 471
Wi-Fi Connectivity............................................ 480
T
Technical Specifications See: Capacities and Specifications............384
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
......................308
Tire Care..........................................................355
Glossary of Tire Terminology........................ 356
Information About Uniform Tire Quality Grading............................................................. 355
Information Contained on the Tire Sidewall............................................................ 357
Temperature A B C............................................ 356
Traction AA A B C............................................... 355
Treadwear............................................................. 355
Tire Pressure Monitoring System
...........370
Changing Tires With a Tire Pressure
Monitoring System......................................... 371
Understanding Your Tire Pressure Monitoring System ....................................... 372
Tires See: Wheels and Tires..................................... 353
Towing a Trailer............................................289 Load Placement................................................ 289Towing the Vehicle on Four
Wheels..........................................................295
Emergency Towing............................................ 295
Recreational Towing - All-Wheel and Four-Wheel Drive Vehicles........................ 295
Recreational Towing - Front-Wheel Drive Vehicles............................................................ 295
Recreational Towing - Rear-Wheel Drive Vehicles............................................................ 295
Towing.............................................................289
Traction Control............................................224 Principle of Operation...................................... 224
Traffic Sign Recognition.............................272 Principle of Operation....................................... 272
Using Traffic Sign Recognition...................... 272
Trailer Sway Control...................................290
Transmission Code Designation............394
Transmission Specifications - ST.........388
Transmission.................................................202
Transporting the Vehicle
..........................304
U
Under Hood Overview - 2.3L EcoBoost™.................................................324
Under Hood Overview - 3.0L...................325
Under Hood Overview - 3.3L...................326
Unique Driving Characteristics...............180
Universal Garage Door Opener...............162 HomeLink Wireless Control System............162
USB Port.........................................................436 Locating the USB Ports................................... 437
Using Four-Wheel Drive...........................208 Driving in Special Conditions With
Four-Wheel drive (4WD)............................ 210
How Your Vehicle Differs from Other Vehicles............................................................ 209
Operating Four-Wheel drive (4WD) Vehicles with Mismatched Tires.............209
Operating Four-Wheel Drive (4WD) Vehicles With Spare Tires......................... 208
Using MyKey With Remote Start Systems...........................................................67
Using Snow Chains
....................................368
Using Stability Control...............................226 Electronic Stability Control - Base
Model................................................................ 226
550
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, Third-Printing- Index