warranty coverage FORD EXPLORER 2020 Warranty Guide

•the installation or use of a non-Ford Motor Company part or software
(other than a certified emissions part or software) or any part or
software (Ford or non-Ford) designed for off-road use only installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(which ever occurs first), even though caused by use and/or exposure
to the elements.
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Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
•oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing •
clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs of certain damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gas, 5 gal. diesel)
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
•Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
➡ Emissions Defect Warranty (page 18)
➡ Emissions Performance Warranty (page 19)
➡ What is Covered? (pages 20-21)
➡ What is Not Covered? (page 21)
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EMISSIONS DEFECT WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• your vehicle or engine is free from emission-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•
you will not be charged for diagnosis, repair, replacement, or adjustment
of parts containing an emissions-related defect. A list of emission-related
parts can be found in What is Covered?on pages 20-21.
The warranty coverage period for:
•The emissions defects warranty coverage period for passenger cars
and light duty trucks (applies to vehicles up to 8,500 pound GVWR) is
as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converters, electronic emissions control unit, and onboard
emissions diagnostic devices, including the Battery Energy Control
Module (BECM).
—
2 years or 24,000 miles (whichever occurs first) for all other covered parts. (Note: Ford’s 3-year, 36,000-mile bumper-to-bumper coverage,
as described above, surpasses this mandatory federal coverage.)
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— The emissions warranty coverage period for heavy duty vehicles
(HDVs) is 5 years or 50,000 miles (whichever comes first) for all
parts covered by your emissions warranty.
•Only for HDVs not designated as vocational vehicleson
the underhoodVEHICLE EMISSION CONTROL
INFORMATION label:The 5 year/50,000 mile warranty includes
coverage of components whose failure would increase the vehicle’s
emissions of air conditioning refrigerants.
• Only for HDVs designated as vocational vehicleson the
underhood VEHICLE EMISSION CONTROL INFORMATION
label: Tire defects that affect compliance with emission standards
are covered for 2 years or 24,000 miles, whichever comes first.
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EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or parts -
any emissions control device or system, if you meet all of the following
conditions:
•You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manualand this booklet.
• Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards, as determined by an EPA
approved inspection and maintenance program.
•
You are subject to a penalty or sanction under local, state, or federal law
because your vehicle has failed to conform to the emissions standards.
(A penalty or sanction can include being denied the right to use your
vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
• Passenger cars and light duty trucks (applies to vehicles up to 8,500
pounds GVWR) is as follows:
— 8 years or 80,000 miles (whichever occurs first) for catalytic
converter, electronic emissions control unit, and onboard emissions
diagnostic devices.
— 2 years or 24,000 miles (whichever occurs first) for all other covered parts .
• Heavy duty vehicles (applies to trucks over 8,500 pounds GVWR up to
19,500 pounds GVWR)
— 5 years or 50,000 miles (whichever occurs first) for all covered
parts.
See WHAT IS COVERED? below for list of covered parts.
Note that the warranty period begins on the Warranty Start Dateas
specified on page 2 of this booklet.
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Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, sensors, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in yourOwner’s Manual; or (b) the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first). Your Ford Motor Company dealer maintains a
complete list of parts covered by the emissions performance warranty.
For questions about emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the emission warranty that Ford Motor Company
provides for your vehicle under the emissions control warranty in
accordance with the regulations of the California Air Resources Board.
This coverage is in addition to Federal Emission warranties (Page 17).
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Vehicles Eligible for California Emission Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two requirements:
•Your vehicle is registered in a state
1that has adopted and is enforcing
California emission warranty regulations applicable for your vehicle at
the time of repair, and
• Your vehicle is certified for sale in California as indicated on the
vehicle emission control information label.
1Subject to change, the following states have adopted and are enforcing
California emission warranty regulations: -
Passenger Car & Light-duty Trucks (up to 8,500 pounds GVWR) -
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont
and Washington
- Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR
designed primarily for the transportation of persons. Excludes
incomplete trucks, trucks with a seating capacity either over twelve
persons total or over nine persons rearward of the driver’s seat, or
trucks with an open cargo area of at least six feet of interior length):
California, Connecticut, Delaware, Maine, Maryland, Massachusetts,
New York, Oregon, Rhode Island, Vermont and Washington
- Medium-Duty Vehicles (over 8,500 pounds GVWR up to 14,000
pounds GVWR) - California, Connecticut, Delaware, Maine, Maryland,
Massachusetts, New York, Oregon, Rhode Island, and Vermont.
- Light Heavy-Duty Diesel Engine Vehicles (over 14,000 pounds
GVWR up to 19,500 pounds GVWR) - California, Maine and
Pennsylvania.
For full details about coverage under California requirements for
emissions control, see:
➡ Defects Warranties (pages 24-29)
➡ Performance Warranty (pages 24-26)
➡ What Is Covered? (pages 27-28)
➡ What Is Not Covered? (page 28)
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EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2020-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-26, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and the engine
computer. Also included may be hoses, belts, connectors, and other
emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage
For Vehicles Eligible for California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
If a high-priced emissions-related part is defective or if its failure causes
your vehicle to fail a Smog Check inspection, the part will be repaired or
replaced by Ford. This is your long-term emission control system
DEFECTS WARRANTY.
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