service reset FORD EXPLORER 2021 Owners Manual

Essential Towing Checks
.........................292
Towing the Vehicle on Four Wheels .....
294
Driving Hints
Reduced Engine Performance ...............
295
Economical Driving ....................................
295
Cold Weather Precautions ......................
296
Breaking-In ...................................................
296
Driving Through Water .............................
296
Floor Mats ......................................................
297
Roadside Emergencies
Roadside Assistance .................................
298
Hazard Flashers ..........................................
299
Fuel Shutoff .................................................
299
Jump Starting the Vehicle ......................
300
Collision, Damage or Fire Event ............
302
Post-Crash Alert System .........................
303
Transporting the Vehicle .........................
303
Customer Assistance
Getting the Services You Need .............
305
In California (U.S. Only) ...........................
306
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) .....................
307
Utilizing the Mediation/Arbitration Program (Canada Only) .....................
308
Getting Assistance Outside the U.S. and Canada ......................................................
308
Ordering Additional Owner's Literature ........................................................................\
.
310
Reporting Safety Defects (U.S. Only) ........................................................................\
.
310
Reporting Safety Defects (Canada Only) ........................................................................\
.
310
Fuses
Fuse Specification Chart ...........................
312
Changing a Fuse .........................................
320Maintenance
General Information
...................................
322
Opening and Closing the Hood .............
322
Under Hood Overview - 2.3L EcoBoost™ ........................................................................\
323
Under Hood Overview - 3.0L ..................
324
Under Hood Overview - 3.3L ..................
325
Engine Oil Dipstick - 2.3L EcoBoost™ ........................................................................\
326
Engine Oil Dipstick - 3.0L ........................
326
Engine Oil Dipstick - 3.3L .........................
326
Engine Oil Check .........................................
326
Oil Change Indicator Reset ......................
327
Changing the Engine Air Filter - 2.3L EcoBoost™ ...............................................
328
Changing the Engine Air Filter - 3.0L ........................................................................\
329
Changing the Engine Air Filter - 3.3L ....
330
Engine Coolant Check ................................
331
Automatic Transmission Fluid Check ........................................................................\
335
Brake Fluid Check .......................................
335
Power Steering Fluid Check ....................
336
Changing the 12V Battery ........................
336
Adjusting the Headlamps .......................
338
Washer Fluid Check ...................................
340
Fuel Filter .......................................................
340
Checking the Wiper Blades ....................
340
Changing the Front Wiper Blades ........
340
Changing the Rear Wiper Blades ...........
341
Changing a Bulb ...........................................
341
Vehicle Care
General Information ..................................
343
Cleaning Products ......................................
343
Cleaning the Exterior .................................
344
Waxing ............................................................
345
Cleaning the Engine ...................................
345
Cleaning the Windows and Wiper Blades ........................................................................\
346
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WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this manual was
correct at the time of publication, but as
technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status. •
Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
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Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
SETTINGS DATA
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 464).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets. Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
CONNECTED VEHICLE DATA The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example cell
phone network tower identification. For
additional information about our privacy
policy, visit
www .For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings.
See
Connected Vehicle (page 421).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
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MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See Apps
(page 461).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity. The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 464).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to the local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www .For dC onne c t e d . c om .
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note: You cannot deactivate emergency
call systems that are required by law.
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Action
Message
Indicates a driver door fault that requires manually opening thedoor by the override lever. Have the system checked as soon as possible.
Driver Door Fault
Use Inside Over-
ride Lever In Map Pocket
Indicates a fault with the electronic door system. Have the system checked as soon as possible.
Door Fault Service
Required
There is a system malfunction with the child locks. Have the system checked as soon as possible.
Child Lock
Malfunction
Service Required
Indicates that the rear seat interior door release switches and powerwindows are switched off, preventing rear seat occupants from opening the doors or windows.
Child Lock ON
Indicates that the rear seat interior door release switches and power
windows are switched on, allowing the rear seat occupants to open the doors and windows.
Child Lock OFF
The factory keypad code displays in the information display after
the system resets the keypad. See Passive Anti-Theft System
(page 78).
Factory Keypad
Code {X X X X X}
Driver Alert Action
Message
Stop and rest as soon as it is safe to do so.
Driver Alert
Warning Rest Now
Take a rest soon.
Driver Alert
Warning Rest Suggested
Fuel Action
Message
An early reminder of a low fuel condition.
Fuel Level Low
The fuel fill inlet may not be properly closed.
Check Fuel Fill
Inlet
Wait for up to 15 seconds while the fuel system depressurizes.
Fuel Door Opening
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4WD
Action
Message
The four wheel drive system has automatically disabled itself due to the system overheating.
4WD Temporarily
Disabled
The four wheel drive system is locking up the torque transfer clutch to help reduce clutch temperature.
4WD Temporarily
Locked
Displays when the system automatically disables to protect itself.
This may be caused by operating the vehicle with a mini spare tire installed, if the system detects dissimilar size tires, or if there is an
issue with another vehicle system preventing 4WD operation. The system resumes normal operation and clears this message after
you cycle the ignition on and off and drive a short distance with the road tire re-installed or after the other vehicle system issues are resolved.
4WD Off
Displays after the system cools and the four wheel drive system resumes normal function.
4WD Restored
The four wheel drive system is not operating properly and the
powertrain fault indicator illuminates. If the warning stays illumin- ated or continues to illuminate, contact an authorized dealer as soon as possible.
4WD Fault Service
Required
Displayed when the transfer case fluid requires service.
Change 4WD
Power Transfer Unit Lube
Displayed when the transfer case fluid has been changed and reset to new.
4WD Power
Transfer Unit Lube Set to New
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•
To reduce the chances of interference
from another vehicle, perform the
system reset procedure at least 3 ft
(1 m) away from another Ford Motor
Company vehicle undergoing the
system reset procedure at the same
time.
• Do not wait more than two minutes
between resetting each tire sensor or
the system can time-out and you have
to repeat the entire procedure on all
four wheels.
• A double horn sounds indicating the
need to repeat the procedure.
Performing the System Reset Procedure
Read the entire procedure before
attempting.
1. Drive the vehicle above
20 mph
(32 km/h) for at least two minutes,
then park in a safe location where you
can easily get to all four tires and have
access to an air pump.
2. Place the ignition in the off position and
keep the key in the ignition.
3. Cycle the ignition to the on position with the engine off.
4. Turn the hazard flashers on then off three times. You must accomplish this
within 10 seconds. If you successfully
enter the reset mode, the horn sounds
once, the system indicator flashes and
a message shows in the information
display. If this does not occur, please
try again starting at step 2. If after
repeated attempts to enter the reset
mode, the horn does not sound, the
system indicator does not flash and no
message shows in the information
display, seek service from your
authorized dealer. 5. Train the tire pressure monitoring
system sensors in the tires using the
following system reset sequence
starting with the left front tire in the
following clockwise order: Left front -
driver side front tire, Right front -
passenger side front tire, Right rear -
passenger side rear tire, Left rear -
driver side rear tire.
6. Remove the valve cap from the valve stem on the left front tire. Decrease the
air pressure until the horn sounds.
Note: The single horn tone confirms that
the sensor identification code has been
learned by the module for this position. If a
double horn is heard, the reset procedure
was unsuccessful, and you must repeat it.
7. Remove the valve cap from the valve stem on the right front tire. Decrease
the air pressure until the horn sounds.
8. Remove the valve cap from the valve stem on the right rear tire. Decrease the
air pressure until the horn sounds.
9. Remove the valve cap from the valve stem on the left rear tire. Decrease the
air pressure until the horn sounds.
Training is complete after the horn
sounds for the last tire trained, driver
side rear tire, the system indicator
stops flashing, and a message shows
in the information display.
10. Turn the ignition off. If two short horn
beeps are heard, the reset procedure
was unsuccessful and you must
repeat it. If after repeating the
procedure and two short beeps are
heard when the ignition is turned to
off, seek assistance from your
authorized dealer.
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Wheels and Tires

CREATING A VEHICLE WI-FI
HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
Select the settings option on the
feature bar.
1. Press FordPass Connect.
2. Press
Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
3. Press
Settings.
4. Press
Wi-Fi visibility.
Note: The Wi-Fi Visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password Select the settings option on the
feature bar.
1. Press
FordPass Connect.
2. Press
Vehicle Hotspot.
3. Press
Settings.
Note: The SSID is the hotspot name.
4. Press
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, switch Wi-Fi on and select the hotspot from the list of
available Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier ’s portal
opens on your device. 2. If the portal does not open on your
device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect.
3. Follow the instructions on the carrier portal to purchase a plan.
Note: If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE VEHICLE WI-
FI HOTSPOT NAME OR
PASSWORD Select the settings option on the
feature bar.
1. Press
FordPass Connect.
2. Press
Vehicle Hotspot.
3. Press
Settings.
4. Press
Edit.
5. Press
Change SSID Name.
6. Enter your required SSID.
7. Press
Done.
8. Press
Change Password.
9. Enter your required password.
10. Press
Done.
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Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
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Locating Your ESN
With satellite radio as the source, use the
touchscreen to select the following:
1. Select Settings. See Settings (page
464).
2. Select
SiriusXM.
3. Select
SiriusXM information.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is no
longer available.
Questions? Call
1-888-539-7474
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are either
skipped or locked.
None found
Check Channel Guide
No action required.
SiriusXM has updated the
channels available for your
vehicle.
Subscription Updated
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing Audio System