phone FORD EXPLORER 2022 Warranty Guide

Your satisfaction is our #1 goal. If you have any questions or
concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer
Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
www.owner.ford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,
U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number: (800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com

Ford and your dealer are not responsible for any time or income
that you lose, any inconvenience you might be caused, the loss
of your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue, or for any
other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the car or
light truck is reasonably fit for the general purpose for which it
was sold) or an implied warranty of fitness for a particular
purpose (that the car or light truck is suitable for your special
purposes), if a special purpose was specifically disclosed to
Ford itself not merely to the dealer before your purchase, and
Ford itself not just the dealer told you the vehicle would be
suitable for that purpose.
These implied warranties are limited, to the extent allowed by
law, to the time period covered by the written warranties, or to
the applicable time period provided by state law, whichever
period is shorter.DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS
AND RACING USE
*** Ford disclaims all implied warranties if the vehicle is used
for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if the
vehicle is equipped for racing. ***
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(Plug-InVehicles only) - The New Vehicle Limited Warranty
does not cover: damage to the 120V convenience cord caused
by misuse of the cord. Always use the convenience cord in a
manner that conforms to the directions found in the Owner’s
Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• alterations or modifications of the vehicle, including the body,chassis, electronics or their components, after the vehicle
leaves the control of Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for
example, but not limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software (other than a certified emissions part or software) or
any part or software (Ford or non-Ford) designed for off-road
use only installed after the vehicle leaves the control of Ford
Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to lift kits,
oversized tires, roll bars, cellular phones, alarm systems,
automatic starting systems and performance-enhancing
powertrain components or software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for
the functionality of such software. Ford may disallow,
discontinue or modify your ability to use such software at any
time without prior notification or incurring any warranty or
other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided
by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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• Wheel alignments and tire balancing will be provided duringthe first 12 months or 12,000 miles in service, whichever occurs
first.
• Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such asworms, Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal
reception by the external antenna, viruses or other software
problems)
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