ECU FORD EXPLORER SPORT TRAC 2001 Owner's Manual

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine compartment for easy
location.
²We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
²Do not work on a hot engine.
²When the engine is running, make sure that loose clothing, jewelry or
long hair does not get caught up in moving parts.
²Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
²Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must ªrelearnº its idle
conditions before your vehicle will drive properly, as explained inBattery
in this chapter.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Block the wheels to prevent the vehicle from moving unexpectedly.
Maintenance and care
182

ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
²If the oil level is in the hashmarks, the oil level is acceptable.DO
NOT ADD OIL.
Maintenance and care
185

Make sure that all replacement tires are of the same size, type,
load-carrying capacity and tread design (e.g., ªAll Terrainº, etc.),
as originally offered by Ford.
Do not replace your tires with ªhigh performanceº tires or larger
size tires.
Failure to follow these precautions may adversely affect the
handling of the vehicle and make it easier for the driver to lose
control and roll over.
Tires that are larger or smaller than your vehicle's original tires may also
affect the accuracy of your speedometer.
USING SNOW TIRES AND TRACTION DEVICES
Snow tires must be the same size and grade as the tires you
currently have on your vehicle.
The tires on your vehicle have all-weather treads to provide traction in
rain and snow. However, in some climates, using snow tires or traction
devices may be necessary. Ford offers tire cables as a Ford approved
accessory and recommends use of these or SAE class ªSº. See your
dealer or qualified service technician for more information on tire cables
for your vehicle.
Follow these guidelines when using snow tires and traction devices:
²Cables or chains should only be used on the rear wheels.
²Install cables or chains securely, verifying that the cables or chains do
not touch any wiring, brake lines or fuel lines.
²Drive cautiously. If you hear the cables or chains rub or bang against
the vehicle, stop and retighten them. If this does not work, remove the
cables or chains to prevent vehicle damage.
²Avoid overloading your vehicle.
²Remove the cables or chains when they are no longer needed.
²Do not use cables or chains on dry roads.
Maintenance and care
207

1. With the flat side of the new bulb's plastic base facing upward, insert
the glass end of the bulb into the lamp assembly. Turn the bulb left or
right to align the grooves in the plastic base with the tabs in the lamp
assembly. When the grooves are aligned, push the bulb into the lamp
assembly until the plastic base contacts the rear of the lamp assembly.
2. Install the bulb retaining ring over the plastic base until it contacts the
rear of the socket by rotating it clockwise until you feel a ªstop.º
3. Connect the electrical connector into the rear of the plastic base until
it snaps, locking it into position.
4. Install the headlamp on vehicle by aligning the lamp on the vehicle,
push rearward and secure with two retainer pins.
5. Install the protective cover over headlamps locking it in place.
6. Turn the headlamps on and make sure they work properly. If the
headlamp was correctly aligned before you changed the bulb, you should
not need to align it again.
Replacing front parking lamp/turn signal bulbs
1. Remove screw from the lamp
assembly.
2. Disengage lamp assembly.
3. Rotate bulb socket
counterclockwise and remove from
lamp assembly.
4. Carefully pull bulb straight out of
socket and push in the new bulb.
5. Install bulb socket in lamp
assembly by turning clockwise.
6. Align the parking lamp assembly
and push to snap in place.
7. Install screw on lamp assembly.
Maintenance and care
222

Replacing tail lamp/turn/backup lamp bulbs
The tail lamp/turn/backup lamp bulbs are located in the same portion of
the tail lamp assembly, one just below the other. Follow the same steps
to replace either bulb:
1. Lower the tailgate to expose the
lamp assembly.
2. Remove the three rubber plugs,
screws and the lamp assembly from
vehicle.
3. Rotate bulb socket
counterclockwise and remove from
lamp assembly.
4. Carefully pull the bulb straight
out of the socket and push in the
new bulb.
5. Install the bulb socket in lamp
assembly by turning clockwise.
6. Install the lamp assembly and
secure with three screws and rubber
plugs.
Replacing foglamp bulbs
1. Remove the bulb socket from the
foglamp by turning
counterclockwise.
2. Disconnect the electrical
connector from the foglamp bulb.
3. Connect the electrical connector to the new foglamp bulb.
4. Install the bulb socket in the foglamp turning clockwise.
Replacing high-mount brakelamp and cargo lamp bulbs
The replacement of the high-mount brakelamp bulb and cargo lamp bulb
is basically the same. This procedure covers the high-mount brakelamp
bulb.
Maintenance and care
223

To remove the brakelamp assembly:
1. Remove the two screws and lamp
assembly from vehicle.
2. Remove the bulb socket from
lamp assembly by rotating it 45
degrees.
3. Carefully pull bulb straight out of
socket and push in the new bulb.
To install the brakelamp assembly:
1. Install the bulb socket into the
lamp assembly and rotate 45
degrees.
2. Install the lamp assembly on the vehicle and secure with two screws.
Replacing license plate lamp bulbs
The license plate bulbs are located
behind the rear bumper. To change
the license plate lamp bulbs:
1. Reach behind the rear bumper to
locate the bulb socket.
2. Twist the socket counterclockwise
and remove.
3. Pull out the old bulb from socket
and push in the new bulb.
4. Install the bulb socket in lamp
assembly by turning it clockwise.
USING THE RIGHT BULBS
Replacement bulbs are specified in the chart below. Headlamp bulbs
must be marked with an authorized ªD.O.T.º for North America and an
ªEº for Europe to assure lamp performance, light brightness and pattern
and safe visibility. The correct bulbs will not damage the lamp assembly
or void the lamp assembly warranty and will provide quality bulb burn
time.
Maintenance and care
224

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could provide,
after following the steps described above, contact the Ford Customer
Relationship Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Customer assistance
242

Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
246

Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Celluar phone holder
Compass mirror
Compass mirror with temperature display
Engine block heaters
Seatback organizer
Tire step
Travel equipment
Cargo cage
Daytime running lights
Factory luggage rack (cross bars)
Factory luggage rack adaptors (bike, ski, luggage)
Fog lights
Front tow hooks
Heavy-duty battery
Pickup box dividers
Removable luggage rack Ð cross bars
Removable luggage rack adapters
Running boards and bars
Soft luggage cover
Speed control
Trailer hitch
Trailer hitch bars and balls
Trailer hitch wiring adaptor
Customer assistance
249

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
252