bluetooth FORD F-150 2019 Owner's Guide

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 500).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
529).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
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F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- SYNC™ 3
(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
548
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
551
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
556
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Chrome exhaust tips.
• Custom graphics*.
• Door sills*.
• Fender flares*.
• Fog lamps*.
• Hood deflector.
• LED work light and trim kits*.
• Running boards.
• Side window deflectors*. •
Splash guards.
• Tailgate dampener.
• Tow hooks.
• Trailer tow mirrors.
Interior Style
• Ambient lighting.
• Floor mats.
• Premium floor liners.
Lifestyle
• Audio upgrade*.
• Bed divider.
• Bed extender.
• Bed lighting.
• Bedliners and bedmats.
• Bed ramps.
• Bed side step.
• Bluetooth speakers*.
• Ford Telematics ™*.
• Hitch balls and towbars.
• Interior cargo organization and
management.
• In-vehicle safe*.
• Racks and carriers*.
• Rear-seat entertainment*.
• Smoker's package.
• Sportliner cargo liner*.
• Tablet cradle*
• Tonneau/Bed cover*.
• Trailer brake controller.
• Trailer hitches, wiring harnesses and
accessories.
• Truck bed camping tent*.
• Truck bed cargo organization and
management.
• Wireless charging*.
557
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- Accessories

Engine Oil Dipstick - Diesel......................356
Engine Oil Dipstick - Gasoline................356
Engine Specifications - 2.7L
EcoBoost™..................................................419
Drivebelt Routing................................................ 419
Engine Specifications - 3.0L Diesel.......419 Drivebelt Routing............................................... 420
Engine Specifications - 3.3L....................420 Drivebelt Routing............................................... 420
Engine Specifications - 3.5L Ecoboost™..................................................421
Drivebelt Routing................................................ 421
Engine Specifications - 5.0L.....................421
Drivebelt Routing............................................... 422
Entertainment..............................................
500
AM/FM Radio....................................................... 501
Apps....................................................................... 509
Bluetooth Stereo or USB................................ 508
CD (If equipped)................................................ 507
HD Radio ™ Information (If
Available)........................................................ 504
SiriusXM® Satellite Radio (If Activated).........................................................501
Sources.................................................................. 501
Supported Media Players, Formats and Metadata Information................................ 509
USB Ports............................................................. 509
Environment......................................................17
EPB See: Electric Parking Brake............................. 229
Essential Towing Checks..........................309 Before Towing a Trailer..................................... 315
Hitches................................................................... 310
Integrated Trailer Brake Controller................311
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 315
Safety Chains........................................................ 311
Trailer Brakes......................................................... 311
Trailer Lamps........................................................ 314
Trailer Towing Connector............................... 309
Using a Step Bumper........................................ 314
When Towing a Trailer...................................... 315
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
.................................16
Exterior Mirrors...............................................101
360-Degree Camera......................................... 103
Auto-dimming Feature..................................... 103Blind Spot Information System....................
104
Clearance Lamps .............................................. 103
Direction Indicator Mirrors .............................. 103
Fold-Away Exterior Mirrors.............................. 101
Heated Exterior Mirrors ................................... 103
Integrated Blind Spot Mirror........................... 103
Memory Mirrors .................................................. 103
Power Exterior Mirrors....................................... 101
Power-Folding Mirrors...................................... 102
PowerScope ™ Power Telescoping
Mirrors................................................................ 102
Puddle Lamps..................................................... 103
Spot Lamps.......................................................... 103
Telescoping Mirrors............................................ 102
F
Fastening the Seatbelts
..............................39
Fastening the Cinch Tongue............................ 40
Rear Inflatable Seatbelt..................................... 42
Seatbelt Locking Modes..................................... 41
Using Seatbelts During Pregnancy...............40
Using the Seatbelt with Cinch Tongue (Front Center Seat)........................................ 39
Flat Tire See: Changing a Road Wheel....................... 409
Floor Mats.......................................................322
Fog Lamps - Front See: Front Fog Lamps........................................ 96
Foot Pedals See: Adjusting the Pedals................................ 90
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect
..................................................560
Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 561
Ford Protect Extended Service Plans (U.S. Only)................................................................. 560
Four-Wheel Drive.........................................218
Front Fog Lamps............................................96
Front Passenger Sensing System
.............51
Front Seat Armrest......................................164
Fuel and Refueling.......................................188
Fuel Consumption
........................................197
Advertised Capacity........................................... 197
Calculating Fuel Economy............................... 197
Filling the Fuel Tank........................................... 197
632
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- Index

Remote Control..............................................58
Car Finder................................................................ 62
Integrated Keyhead Transmitter.................... 58
Intelligent Access Key......................................... 59
Remote Start......................................................... 63
Replacing the Battery........................................ 60
Sounding a Panic Alarm.................................... 62
Remote Start..................................................153
Automatic Settings............................................ 154
Heated and Cooled Features......................... 154
Last Settings........................................................ 154
Removing the Tailgate
..................................76
Repairing Minor Paint Damage..............383
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................64
Reporting Safety Defects (Canada Only)..............................................................337
Reporting Safety Defects (U.S. Only)..............................................................337
Roadside Assistance..................................326 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 327
Vehicles Sold in the United States: Getting Roadside Assistance................................... 326
Vehicles Sold in the United States: Using Roadside Assistance................................... 326
Roadside Emergencies
..............................326
Running-In See: Breaking-In.................................................. 319
Running Out of Fuel....................................193 Adding Fuel From a Portable Fuel
Container.......................................................... 193
Filling a Portable Fuel Container.................. 193
S
Safety Canopy ™
............................................54
Safety Precautions......................................188
Satellite Radio
..............................................459
Satellite Radio Electronic Serial Number
(ESN)................................................................ 460
Satellite Radio Reception Factors..............460 SiriusXM Satellite Radio Service.................460
Troubleshooting..................................................
461
Scheduled Maintenance Record
............575
Scheduled Maintenance...........................562
Seatbelt Extension........................................46
Seatbelt Height Adjustment......................43
Seatbelt Reminder
........................................44
Belt-Minder™........................................................ 44
Seatbelts...........................................................38 Principle of Operation........................................ 38
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation..................................... 44
Seats.................................................................155
Security.............................................................80
Selective Catalytic Reductant System..........................................................202
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................. 206
Diesel Exhaust Fluid Guidelines and Information
..................................................... 205
Diesel Exhaust Fluid Level.............................. 202
Diesel Exhaust Fluid Warning Messages and Vehicle Operations.............................. 204
Filling the Diesel Exhaust Fluid Tank..........203
Settings...........................................................529 911 Assist............................................................... 534
Bluetooth............................................................... 531
Clock........................................................................\
531
Display................................................................... 542
General.................................................................. 539
Media Player........................................................ 530
Mobile Apps......................................................... 537
Modem.................................................................. 539
Navigation............................................................ 535
Phone...................................................................... 531
Radio...................................................................... 534
Sound..................................................................... 529
Valet Mode........................................................... 543
Vehicle.................................................................... 541
Voice Control....................................................... 543
Wi-Fi........................................................................\
541
Side Airbags
.....................................................53
Sitting in the Correct Position..................155
Sliding Windows...........................................105 Power Sliding Back Window.......................... 105
637
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201808, Third-Printing- Index