phone FORD F-150 2020 Workshop Manual

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 535).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 525).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
542
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
547
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3
(If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
We will repair or replace any properly
authorized dealer-installed Ford Original
Accessory found to be defective in
factory-supplied materials or workmanship
during the warranty period, as well as any
component damaged by the defective
accessories.
We will warrant your Ford Original
Accessory through the warranty that
provides the greatest benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer. For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• An authorized dealer needs to install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particularly
if the manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
550
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Accessories

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car 577
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- AppendicesE239120

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registrations are owned by the USPS:
United States Postal Service, USPS, and
ZIP+4
The Data for Mexico includes certain data
from Instituto Nacional de Estadística y
Geografía.
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592
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

MAKES NO WARRANTY, EXPRESS OR
IMPLIED, OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
SUITABILITY, OR PERFORMANCE
REGARDING ANY SERVICES OR GOODS,
AND IN NO EVENT SHALL AT&T BE
LIABLE, WHETHER OR NOT DUE TO ITS
OWN NEGLIGENCE, FOR ANY: (A) ACT OR
OMISSION OF A THIRD PARTY; (B)
MISTAKES, OMISSIONS, INTERRUPTIONS,
ERRORS, FAILURES TO TRANSMIT,
DELAYS, OR DEFECTS IN THE SERVICE
PROVIDED BY OR THROUGH THE
UNDERLYING CARRIER; (C) DAMAGE OR
INJURY CAUSED BY SUSPENSION OR
TERMINATION BY THE UNDERLYING
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CAUSED BY A FAILURE OR DELAY IN
CONNECTING A CALL TO ANY ENTITY,
INCLUDING 911 OR ANY OTHER
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600
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Appendices

Using Seek, Fast Forward and
Reverse............................................................. 482
Audio Unit - Vehicles Without: SYNC 3.......................................................................478
Accessing the Apps Menu.............................. 479
Accessing the Clock Settings........................ 479
Accessing the Media Source Menu.............479
Accessing the Phone Features..................... 479
Accessing the Settings Menu........................ 479
Accessing the Sound Settings...................... 479
Adjusting the Volume....................................... 479
Changing Radio Stations................................ 479
Listening to the Radio..................................... 480
Playing or Pausing Media............................... 480
Switching Radio Text On and Off...............480
Switching Repeat Mode On and Off.........480
Switching Shuffle Mode On and Off.........480
Switching the Audio Unit On and Off.......480
Switching the Display On and Off..............480
Using Seek, Fast Forward and Reverse............................................................ 480
Using the Display Control.............................. 480
Using the Number Block................................ 480
Autolamps........................................................96 Windshield Wiper Activated
Headlamps........................................................ 96
Automatic Climate Control.......................152 Directing the Airflow.......................................... 152
Setting the Blower Motor Speed.................. 153
Setting the Temperature.................................. 153
Switching Auto Mode On and Off................153
Switching Dual Zone Mode On and Off........................................................................\
153
Switching Maximum Air Conditioning On and Off............................................................... 153
Switching Maximum Defrost On and Off........................................................................\
153
Switching Recirculated Air On and Off....................................................................... 154
Switching the Air Conditioning On and Off........................................................................\
153
Switching the Climate Control On and Off........................................................................\
153
Automatic High Beam Control.................101
Automatic High Beam Control Indicators.......................................................101
Automatic Transmission
............................217
Brake-Shift Interlock........................................ 220If Your Vehicle Gets Stuck in Mud or
Snow.................................................................. 222
Understanding the Shift Positions of your Automatic Transmission............................. 217
Understanding your SelectShift™ Automatic Transmission............................. 219
Automatic Transmission Fluid Check..............................................................371
Auto-Start-Stop...........................................190 Disabling Auto-Start-Stop............................... 191
Enabling Auto-Start-Stop.............................. 190
Autowipers
.......................................................93
Auxiliary Power Points................................175
400 Watt AC Power Point............................... 175
DC Power Point.................................................... 175
Locations................................................................ 176
B
Battery See: Changing the 12V Battery...................... 373
Bed Access
....................................................286
Box Side Step..................................................... 286
Bed Extender...................................................80 Grocery Mode......................................................... 81
Tailgate Mode....................................................... 80
Bed Ramps
.....................................................287
Installing the Ramp Holder........................... 289
Stowing the Bed Ramp................................... 288
Using the Bed Ramp......................................... 287
Blind Spot Information System.............266 Blind Spot Information System with Trailer
Tow..................................................................... 267
Switching the System On and Off...............270
System Errors...................................................... 270
Using the Blind Spot Information System.............................................................. 267
BLIS See: Blind Spot Information System.........266
Body Styling Kits.........................................390
Bonnet Lock See: Opening and Closing the Hood..........355
Booster Seats
..................................................35
Types of Booster Seats...................................... 35
Brake Fluid Check.........................................372 Brake Fluid Service Interval............................ 372
Brakes...............................................................233 General Information.......................................... 233
608
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Opening and Closing the Moonroof............109
Motorcraft Parts - 2.7L EcoBoost™.................................................427
Motorcraft Parts - 3.0L Diesel................428
Motorcraft Parts - 3.3L..............................428
Motorcraft Parts - 3.5L Ecoboost™.................................................429
Motorcraft Parts - 5.0L.............................430
MyKey – Troubleshooting...........................70
MyKey ™.............................................................67
Principle of Operation......................................... 67
N
Navigation.......................................................527 Changing the Format of the Map................529
cityseeker............................................................... 531
Michelin Travel Guide....................................... 532
Navigation Map Accuracy and Updates............................................................ 532
Route Guidance................................................. 529
Setting a Destination....................................... 528
SiriusXM Traffic and Travel Link................... 532
Zoom...................................................................... 529
Normal Scheduled Maintenance..........556 Intelligent Oil-Life Monitor............................. 556
Normal Maintenance Intervals.................... 558
O
Off-Road Driving..........................................324 Basic Off-road Driving Techniques.............325
Crossing Obstacles........................................... 326
Hill Climbing........................................................ 326
Oil Change Indicator Reset......................363
Oil Check See: Engine Oil Check - Diesel...................... 362
See: Engine Oil Check - Gasoline.................361
Opening and Closing the Hood..............355
Ordering Additional Owner's Literature......................................................342
Obtaining a French Owner ’s Manual.........342
Overhead Console........................................178
Overriding Automatic High Beam Control...........................................................102 P
Parking Aids...................................................242
Principle of Operation...................................... 242
Passive Anti-Theft System.........................82 SecuriLock ™.......................................................... 82
PATS See: Passive Anti-Theft System..................... 82
Perchlorate........................................................16
Personal Safety System ™.........................50
How Does the Personal Safety System
Work?.................................................................. 50
Phone...............................................................525 Android Auto........................................................ 527
Apple CarPlay...................................................... 527
Pairing Your Cell Phone for the First Time................................................................... 526
Text Messaging................................................... 526
Using Your Cell Phone..................................... 526
Post-Crash Alert System..........................335
Power Door Locks See: Locking and Unlocking.............................. 72
Power Running Boards
................................86
Power Seats....................................................161 Adjusting the Lumbar Support...................... 162
Adjusting the Multi-Contour Front Seats With Active Motion ....................................... 162
Power Steering Fluid Check.....................373
Power Windows............................................103 Accessory Delay.................................................. 104
Bounce-Back....................................................... 103
One-Touch Up or Down................................... 103
Window Lock....................................................... 104
Pre-Collision Assist
.....................................274
Adjusting the Pre-Collision Assist
Settings............................................................. 277
Blocked Sensors................................................. 277
Distance Indication and Alert........................ 276
Using the Pre-Collision Assist System.............................................................. 275
Protecting the Environment
........................19
Puncture See: Changing a Road Wheel........................ 414
R
Rear Axle
..........................................................231
617
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Selective Catalytic Reductant System -
Diesel.............................................................207
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System................................................................ 211
Diesel Exhaust Fluid Guidelines and Information...................................................... 210
Diesel Exhaust Fluid Level.............................. 207
Diesel Exhaust Fluid Warning Messages and Vehicle Operations............................. 209
Filling the Diesel Exhaust Fluid Tank.........208
Settings...........................................................535 911 Assist............................................................... 535
Ambient Lighting............................................... 536
Audio...................................................................... 535
Automatic Updates.......................................... 535
Bluetooth.............................................................. 535
Charge Settings.................................................. 536
Clock....................................................................... 535
Display................................................................... 536
Driver Assist......................................................... 535
FordPass............................................................... 535
General.................................................................. 535
Message Center................................................. 536
Mobile Apps......................................................... 535
Multi Contour Seats.......................................... 536
Navigation............................................................ 536
Personal Profiles................................................ 536
Phone..................................................................... 535
Seats...................................................................... 536
Sound..................................................................... 535
Valet Mode........................................................... 536
Vehicle................................................................... 535
Voice Control....................................................... 536
Setting the Cruise Control Speed..........253 Changing the Set Speed................................. 253
Side Airbags.....................................................55
Sitting in the Correct Position..................158
Sliding Windows..........................................108 Power Sliding Back Window.......................... 108
Snow Chains See: Using Snow Chains................................. 407
Snow Plowing
................................................327
Engine Temperature while Plowing............329
Installing the Snowplow.................................. 327
Operating the Vehicle with the Snowplow Attached.......................................................... 328Outside Air Temperature While
Plowing............................................................. 329
Snowplowing with your Airbag Equipped Vehicle.............................................................. 328
Snowplow Mode................................................ 328
Transmission Operation while Plowing............................................................. 329
Spare Wheel See: Changing a Road Wheel........................ 414
Special Notices.................................................17 New Vehicle Limited Warranty......................... 17
Notice to Owners of Pickup Trucks and Utility Type Vehicles......................................... 17
On Board Diagnostics Data Link Connector............................................................ 17
Special Instructions.............................................. 17
Using Your Vehicle as an Ambulance............18
Using Your Vehicle With a Snowplow...........18
Special Operating Conditions Scheduled Maintenance..............................................560
Diesel Engine....................................................... 562
Exceptions............................................................ 565
Speed Control See: Cruise Control............................................ 253
Spot Lamps
.....................................................98
Stability Control...........................................238
Principle of Operation...................................... 238
Starter Switch See: Ignition Switch............................................ 179
Starting a Diesel Engine
.............................184
Automatic Engine Shutdown........................ 185
Cold Weather Operation................................. 186
Cold Weather Starting...................................... 185
Diesel Engine Fast Start Glow Plug System............................................................... 185
Vehicles with Keyless Start............................ 184
Starting a Gasoline Engine........................181 Automatic Engine Shutdown......................... 183
Failure to Start..................................................... 182
Guarding Against Exhaust Fumes...............184
Important Ventilating Information..............184
Stopping the Engine When Your Vehicle is Moving............................................................... 183
Stopping the Engine When Your Vehicle is Stationary......................................................... 183
Vehicles with an Ignition Key........................... 181
Vehicles with Keyless Start.............................. 181
619
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index

Starting and Stopping the Engine..........179
General Information........................................... 179
Steering............................................................273 Adaptive Learning.............................................. 274
Electric Power Steering.................................... 273
Steering Wheel Lock - Vehicles With: Push Button Start.....................................180
Unlocking the Steering Wheel...................... 180
Steering Wheel Lock - Vehicles Without: Push Button Start.....................................180
Steering Wheel...............................................88
Storage Compartments..............................177
Sunroof See: Moonroof..................................................... 109
Sun Visors
.......................................................108
Illuminated Vanity Mirror................................. 108
Supplementary Restraints System
..........51
Principle of Operation.......................................... 51
Switching Automatic High Beam Control On and Off....................................................101
Activating the Automatic High Beam Control................................................................ 101
Switching Cruise Control On and Off...................................................................253
Switching Cruise Control Off......................... 253
Switching Cruise Control On......................... 253
Switching Off the Engine..........................188
Switching Rear Occupant Alert System On and Off...................................................169
Symbols Glossary
.............................................9
SYNC™ 3........................................................505
General Information......................................... 505
SYNC™ 3 Troubleshooting......................537 Additional Information and
Assistance....................................................... 549
Apps....................................................................... 544
Navigation............................................................ 543
Personal Profiles................................................ 547
Phone...................................................................... 541
Resetting the System...................................... 549
USB and Bluetooth Audio.............................. 538
Voice Recognition.............................................. 537
Wi-Fi Connectivity............................................. 546
SYNC™ Applications and Services........................................................492
911 Assist............................................................... 492
SYNC Mobile Apps........................................... 494SYNC™...........................................................488
General Information......................................... 488
SYNC™ Troubleshooting.........................496
T
Tailgate Lock
.....................................................77
Tailgate Step....................................................79
Closing the Step................................................... 80
Opening the Step................................................. 79
Tailgate...............................................................77
Technical Specifications See: Capacities and Specifications............424
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................339
Tire Care
..........................................................392
Glossary of Tire Terminology........................ 393
Information About Uniform Tire Quality Grading............................................................. 392
Information Contained on the Tire Sidewall........................................................... 394
Temperature A B C............................................ 393
Traction AA A B C.............................................. 393
Treadwear............................................................. 392
Tire Pressure Monitoring System..........408 Changing Tires With a Tire Pressure
Monitoring System...................................... 409
Understanding Your Tire Pressure Monitoring System ..................................... 409
Tires See: Wheels and Tires...................................... 391
Towing a Trailer
............................................290
Load Placement.................................................. 291
Towing Points
...............................................336
Towing the Vehicle on Four Wheels...........................................................321
Emergency Towing............................................. 321
Recreational Towing.......................................... 321
Towing.............................................................290
Traction Control
............................................237
Principle of Operation....................................... 237
Trailer Reversing Aids.................................292 Principle of Operation...................................... 292
Pro Trailer Backup Assist™............................ 292
Setting Up Pro Trailer Backup Assist..........292
Troubleshooting................................................. 297
Using Pro Trailer Backup Assist................... 296
Trailer Sway Control...................................302
620
F-150 (TFC) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- Index