USB FORD F-350 2018 Service Manual

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™ 3 (If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
570
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™ 3
(If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing SYNC™ 3 (If Equipped)

Regeneration.......................................................
202
Digital Radio..................................................454 HD Radio Reception and Station
Troubleshooting............................................ 455
Direction Indicators.......................................93
Doors and Locks.............................................67
Draining the Fuel Filter Water Trap - 6.7L Diesel..............................................................351
Draining the Diesel Fuel Conditioner Module............................................................... 351
Filter Location...................................................... 351
Driver and Passenger Airbags....................47 Children and Airbags........................................... 52
Passenger Airbag On and Off Switch ..........47
Proper Driver and Front Passenger Seating Adjustment......................................................... 51
Driving Aids....................................................250
Driving Hints
..................................................298
Driving Through Water..............................299
DRL See: Daytime Running Lamps.......................... 91
E
Economical Driving
.....................................298
Electromagnetic Compatibility.............609
Electronic Locking Differential................223 Activating the Electronic Locking
Differential....................................................... 223
Emission Law
.................................................195
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........196
Tampering With a Noise Control System............................................................... 195
End User License Agreement...................611 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................... 611
Engine Block Heater....................................183 Using the Engine Block Heater...................... 184
Engine Coolant Check - 6.2L/6.8L........338 Adding Coolant.................................................. 338
Engine Coolant Temperature Management................................................... 341
Fail-Safe Cooling............................................... 340
Recycled Coolant............................................... 339
Severe Climates................................................. 340Engine Coolant Check - 6.7L
Diesel.............................................................342
Adding Coolant................................................... 342
Checking Coolant Corrosion Inhibitor Additive Strength ......................................... 345
Coolant Change................................................. 346
Engine and Secondary Cooling System Refill Procedure............................................. 344
Engine-driven Cooling Fan (Fan Clutch).............................................................. 346
Recycled Coolant.............................................. 344
Severe Climates................................................. 344
Engine Emission Control............................195
Engine Idle Shutdown.................................183
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Check - 6.2L/6.8L..................333 Adding Engine Oil...............................................333
Engine Oil Check - 6.7L Diesel................334 Adding Engine Oil.............................................. 335
Engine lubrication for severe service operation ......................................................... 335
Engine Oil Dipstick - 6.2L/6.8L...............333
Engine Oil Dipstick - 6.7L Diesel.............333
Engine Specifications - 6.2L...................420 Drivebelt Routing............................................... 420
Engine Specifications - 6.7L Diesel............................................................420
........................................................................\
.......... 420
Drivebelt Routing................................................ 421
Engine Specifications - 6.8L.....................421
Drivebelt Routing............................................... 422
Entertainment................................................517 AM/FM Radio....................................................... 518
Apps....................................................................... 526
Bluetooth Stereo or USB................................ 525
CD (If equipped)................................................ 524
HD Radio ™ Information (If
Available).......................................................... 521
SiriusXM® Satellite Radio (If Activated)......................................................... 519
Sources................................................................... 518
Supported Media Players, Formats and Metadata Information................................ 526
USB Ports............................................................. 526
Environment.....................................................16
Essential Towing Checks..........................286 Before Towing a Trailer.................................... 293
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Index

Sunroof
See: Moonroof..................................................... 103
Sun Visors........................................................102
Illuminated Vanity Mirror................................. 103
Supplementary Restraints System.........46 Principle of Operation........................................ 46
Switching Off the Engine - 6.7L Diesel..............................................................183
Symbols Glossary.............................................8
SYNC™ 3
.......................................................498
General Information......................................... 498
SYNC™ 3 Troubleshooting
.....................560
SYNC™ Applications and Services........................................................476
911 Assist............................................................... 476
SYNC Mobile Apps............................................ 478
SYNC™...........................................................460 General Information........................................ 460
SYNC™ Troubleshooting
.........................490
T
Tailgate Lock
.....................................................72
Tailgate Step....................................................73
Closing the Step.................................................... 74
Opening the Step................................................. 73
Tailgate...............................................................72
Technical Specifications See: Capacities and Specifications............420
Terrain Control..............................................233 Principle of Operation...................................... 233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................312
Tire Care..........................................................382 Glossary of Tire Terminology........................ 384
Information About Uniform Tire Quality Grading............................................................. 382
Information Contained on the Tire Sidewall........................................................... 385
Temperature A B C............................................ 383
Traction AA A B C.............................................. 383
Treadwear............................................................ 383
Tire Pressure Monitoring System..........400 Trailer Tire Pressure Monitoring
System.............................................................. 407
Vehicle Tire Pressure Monitoring System............................................................. 400Tires
See: Wheels and Tires..................................... 380
Towing a Trailer.............................................272 Load Placement................................................. 273
Towing Points...............................................308
Towing the Vehicle on Four Wheels..........................................................295
Emergency Towing............................................ 295
Recreational Towing......................................... 295
Towing..............................................................272
Traction Control
...........................................229
Principle of Operation...................................... 229
Trailer Reversing Aids..................................274 Principle of Operation...................................... 274
Setting Up Trailer Reverse Guidance..........274
Trailer Reverse Guidance................................. 274
Troubleshooting................................................. 278
Using Trailer Reverse Guidance..................... 277
Trailer Sway Control
....................................281
Transfer Case Fluid Check.......................349
Transmission Code Designation............426
Transmission.................................................208
Transporting the Vehicle...........................307
Type Approvals
.............................................637
RF Certification Logos for Blind Spot
Information System..................................... 643
RF Certification Logos for Mid Range Radar................................................................. 639
RF Certification Logos for Passive Anti-Theft System....................................... 640
RF Certification Logos for Radio Transceiver Module.............................................................. 642
RF Certification Logos for Tire Pressure Monitoring Sensor(s).................................. 637
U
Under Hood Overview - 6.2L...................329
Under Hood Overview - 6.7L Diesel............................................................330
F-Super Duty....................................................... 330
Scheduled Maintenance.................................. 331
Under Hood Overview - 6.8L
....................331
Under Seat Storage......................................172
Rear Under Seat Storage.................................. 172
Universal Garage Door Opener...............166 HomeLink Wireless Control System...........166
USB Port
.........................................................459
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Index

Using Adaptive Cruise Control...............244
Automatic Cancellation................................... 247
Blocked Sensor.................................................. 248
Canceling the Set Speed................................. 247
Changing the Set Speed................................. 247
Detection Issues................................................. 247
Following a Vehicle........................................... 245
Hilly Condition and Trailer Tow Usage................................................................. 247
Overriding the Set Speed............................... 246
Resuming the Set Speed................................. 247
Setting the Adaptive Cruise Speed.............245
Setting the Gap Distance............................... 246
Switching Adaptive Cruise Control Off....................................................................... 247
Switching Adaptive Cruise Control On....................................................................... 244
Switching to Normal Cruise Control...........249
System Not Available...................................... 248
Using Cruise Control...................................243 Switching Cruise Control Off......................... 243
Switching Cruise Control On......................... 243
Using Four-Wheel Drive.............................214 4WD Indicator Lights......................................... 215
Driving Off-Road With Truck and Utility Vehicles............................................................. 218
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 214
How Your Vehicle Differs From Other Vehicles............................................................. 218
Manual Shift On Stop (MSOS) 4WD system................................................................ 214
Using a Manual Shift On Stop (MSOS) 4WD system.................................................... 215
Using the Electronic Shift on the Fly 4WD system................................................................ 217
Using Hill Descent Control.......................233
Hill descent modes........................................... 233
Using MyKey With Remote Start Systems..........................................................65
Using Power Running Boards
...................80
Automatic Power Deploy.................................. 80
Automatic Power Stow..................................... 80
Bounce-back.......................................................... 81
Enabling and Disabling....................................... 81
Manual Power Deploy........................................ 80
Using Snow Chains....................................400 Using Stability Control................................231
AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 231
Using SYNC™ With Your Media Player.............................................................481
Accessing Your USB Song Library...............485
Bluetooth Devices and System Settings............................................................ 487
Connecting Your Digital Media Player to the USB Port........................................................... 481
Media Menu Features...................................... 484
Media Voice Commands................................ 482
USB 2...................................................................... 487
Voice Commands for Audio Sources.........488
Using SYNC™ With Your Phone...........464 Accessing Features through the Phone
Menu................................................................. 469
Accessing Your Phone Settings.................... 472
Bluetooth Devices.............................................. 473
Making Calls........................................................ 468
Pairing a Phone for the First Time..............465
Pairing Subsequent Phones......................... 466
Phone Options during an Active Call........468
Phone Voice Commands............................... 466
Receiving Calls................................................... 468
System Settings................................................. 474
Text Messaging................................................... 470
Using Traction Control
...............................229
Switching the System Off.............................. 229
System Indicator Lights and Messages......................................................... 229
Using Voice Recognition...........................462 Audio Voice Commands................................... 511
Climate Voice Commands.............................. 512
Initiating a Voice Session................................ 462
Mobile App Voice Commands....................... 515
Navigation Voice Commands........................ 514
Phone Voice Commands................................. 512
SiriusXM Traffic and Travel Link Voice Commands...................................................... 515
System Interaction and Feedback..............463
Voice Settings Commands............................. 516
Utilizing the Mediation/Arbitration Program (Canada Only)
..........................313
656
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, Second Printing Index