bluetooth FORD F-350 2020 Owner's Manual

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
534
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 521).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
535
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 531).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 531).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
537
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3
(If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
540
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. –
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•Close some of the apps to allow the system to find
those that you want to use.
541
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- SYNC™ 3 (If Equipped)

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV 581
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- AppendicesE239120

DRL
See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps....87
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................88
E
Economical Driving.....................................307
Electromagnetic Compatibility...............581
Electronic Locking Differential.................215 Activating the Electronic Locking
Differential........................................................ 215
Operating ELD With a Spare or Mismatched Tires.................................................................... 216
Electronic Tailgate.........................................70
With the Outside Control Button................... 70
With the Remote Control.................................. 70
Emission Law.................................................188 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........189
Tampering With a Noise Control System.............................................................. 188
End User License Agreement.................584 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 584
Engine Block Heater.....................................176 Using the Engine Block Heater....................... 177
Engine Coolant Check - 6.2L
...................353
Adding Coolant................................................... 353
Engine Coolant Temperature Management.................................................. 356
Fail-Safe Cooling............................................... 355
Recycled Coolant.............................................. 354
Severe Climates................................................. 354
Engine Coolant Check - 6.7L Diesel.............................................................357
Adding Coolant................................................... 357
Coolant Change................................................. 360
Engine and Secondary Cooling System Refill Procedure............................................. 359
Engine-driven Cooling Fan............................ 360
Recycled Coolant.............................................. 359
Severe Climates................................................. 360
Engine Coolant Check - 7.3L...................360 Adding Coolant................................................... 361
Coolant Change................................................. 363Engine Coolant Temperature
Management.................................................. 364
Engine-driven Cooling Fan (Fan Clutch).............................................................. 363
Fail-Safe Cooling............................................... 363
Recycled Coolant............................................... 362
Severe Climates................................................. 363
Engine Emission Control
...........................188
Engine Idle Shutdown.................................176
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check - 6.2L..............................341 Adding Engine Oil.............................................. 342
Engine Oil Check - 6.7L Diesel................343 Adding Engine Oil.............................................. 343
Engine lubrication for severe service operation ........................................................ 344
Engine Oil Check - 7.3L..............................344 Adding Engine Oil.............................................. 344
Engine Oil Dipstick - 6.2L...........................341
Engine Oil Dipstick - 6.7L Diesel..............341
Engine Oil Dipstick - 7.3L............................341
Engine Specifications - 6.2L....................429 Drivebelt Routing............................................... 429
Engine Specifications - 6.7L Diesel.......429 Drivebelt Routing............................................... 430
Engine Specifications - 7.3L....................430 Drivebelt Routing................................................ 431
Entertainment..............................................509 AM/FM Radio....................................................... 510
Apps........................................................................\
518
Bluetooth Stereo or USB.................................. 517
CD........................................................................\
..... 516
HD Radio ™ Information (If
Available).......................................................... 513
SiriusXM® Satellite Radio (If Activated).......................................................... 511
Sources.................................................................. 510
Supported Media Players, Formats and Metadata Information................................. 518
USB Ports.............................................................. 518
Environment......................................................17
Essential Towing Checks..........................295 Before Towing a Trailer.................................... 303
Dynamic Hitching Using the Rear View Camera System............................................ 296
Hitches................................................................... 297
Integrated Trailer Brake Controller.............300
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Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index

Reporting Safety Defects (U.S.
Only)..............................................................327
Resuming the Set Speed...........................237
Roadside Assistance...................................315
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 316
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 315
Vehicles Sold in the United States: Using Roadside Assistance.................................... 315
Roadside Emergencies
...............................315
Running-In See: Breaking-In.................................................. 310
Running Out of Fuel....................................183
S
Safety Canopy ™
............................................50
Safety Precautions.......................................178
Satellite Radio.............................................480
Satellite Radio Electronic Serial Number
(ESN)................................................................. 481
Satellite Radio Reception Factors...............481
SiriusXM Satellite Radio Service.................. 481
Troubleshooting................................................. 482
Scheduled Maintenance Record.............571
Scheduled Maintenance
...........................553
Seatbelt Extensions......................................42
Seatbelt Height Adjustment.....................40
Seatbelt Reminder.........................................41 Belt-Minder™......................................................... 41
Seatbelts...........................................................36 Principle of Operation........................................ 36
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation.................................... 40
Seats..................................................................147
Security...............................................................75
Selective Catalytic Reductant System - Diesel...............................................................191
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 195
Diesel Exhaust Fluid Guidelines and Information...................................................... 194
Diesel Exhaust Fluid Level................................ 191
Diesel Exhaust Fluid Warning Messages and Vehicle Operations............................... 193Filling the Diesel Exhaust Fluid Tank...........192
Settings............................................................531 911 Assist................................................................ 531
Ambient Lighting............................................... 532
Audio....................................................................... 531
Automatic Updates........................................... 531
Bluetooth............................................................... 531
Charge Settings.................................................. 532
Clock........................................................................\
531
Display.................................................................... 532
Driver Assist.......................................................... 531
FordPass................................................................ 531
General................................................................... 531
Message Center.................................................. 532
Mobile Apps.......................................................... 531
Multi Contour Seats.......................................... 532
Navigation............................................................. 532
Personal Profiles................................................ 532
Phone...................................................................... 531
Seats....................................................................... 532
Sound...................................................................... 531
Valet Mode........................................................... 532
Vehicle..................................................................... 531
Voice Control....................................................... 532
Setting the Cruise Control Speed..........236 Changing the Set Speed................................. 236
Setting the Trail Control Speed..............225
Side Airbags.....................................................49
Sitting in the Correct Position..................147
Sliding Windows
............................................98
Power Sliding Back Window........................... 98
Snow Chains See: Using Snow Chains................................ 408
Snow Plowing.................................................311 Engine temperature while plowing..............313
Installing the Snowplow................................... 311
Operating the Vehicle with the Snowplow Attached............................................................ 312
Snowplowing with your Airbag Equipped Vehicle................................................................ 312
Transmission operation while plowing.............................................................. 313
Spare Wheel See: Changing a Road Wheel......................... 417
Special Notices
................................................15
New Vehicle Limited Warranty......................... 15
On Board Diagnostics Data Link Connector............................................................ 15
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Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index

Special Instructions..............................................
15
Using a Slide-In Camper.................................... 15
Using your Vehicle as an Ambulance............15
Using your Vehicle as a Stationary Power Source.................................................................. 16
Using your Vehicle With a Snowplow............15
Special Operating Conditions Scheduled Maintenance..............................................562
Diesel Engine....................................................... 565
Exceptions............................................................ 570
Gasoline Engine................................................. 562
Speed Control See: Cruise Control........................................... 236
Spot Lamps.....................................................89
Spring U-Bolt Check - F-600..................378 U-bolt Nut Torque............................................. 379
Stability Control............................................222
Principle of Operation...................................... 222
Starter Switch See: Ignition Switch........................................... 168
Starting a Diesel Engine - 6.7L Diesel...............................................................171
Automatic Engine Shutdown......................... 173
Cold Weather Operation.................................. 173
Cold Weather Starting....................................... 173
Diesel Engine Fast Start Glow Plug System................................................................ 172
Vehicles with an Ignition Key.......................... 172
Vehicles with Keyless Start............................. 172
Starting a Gasoline Engine - 6.2L/ 7.3L..................................................................169
Automatic Engine Shutdown......................... 170
Cold Weather Starting (Flexible Fuel Vehicles Only)................................................... 171
Failure to Start..................................................... 170
Guarding Against Exhaust Fumes.................171
Important Ventilating Information................171
Stopping the Engine When Your Vehicle is Moving................................................................ 170
Stopping the Engine When Your Vehicle is Stationary......................................................... 170
Vehicles with an Ignition Key......................... 169
Vehicles with Keyless Start............................. 170
Starting and Stopping the Engine.........168 General Information.......................................... 168
Steering...........................................................256 Adaptive Learning.............................................. 257
Adaptive Steering............................................... 257Electronic Torque Overlay Steering............256
Hydraulic Power Steering...............................
256
Steering Wheel
................................................79
Storage Compartments.............................165
Sunroof See: Moonroof...................................................... 99
Sun Visors
.........................................................99
Illuminated Vanity Mirror................................... 99
Supplementary Restraints System.........43 Principle of Operation........................................ 43
Switching Automatic High Beam Control On and Off
.....................................................92
Activating the Automatic High Beam
Control................................................................. 92
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Switching Off the Engine - 6.7L Diesel..............................................................176
Switching Trail Control On and Off
.......225
Symbols Glossary.............................................8
SYNC™ 3
.........................................................501
General Information.......................................... 501
SYNC™ 3 Troubleshooting......................533 Additional Information and
Assistance....................................................... 545
Apps....................................................................... 540
Navigation............................................................ 539
Personal Profiles................................................ 543
Phone..................................................................... 537
Resetting the System....................................... 545
USB and Bluetooth Audio.............................. 534
Voice Recognition.............................................. 533
Wi-Fi Connectivity............................................. 542
SYNC™ Applications and Services.......................................................488
911 Assist.............................................................. 488
SYNC Mobile Apps........................................... 490
SYNC™...........................................................484 General Information......................................... 484
SYNC™ Troubleshooting.........................492
T
Tailgate Lock....................................................70
Tailgate Step
.....................................................71
Closing the Step.................................................... 72
625
Super Duty (TFE), enUSA, Edition date: 201909, Third-Printing- Index