maintenance FORD F-53 2020 Warranty Guide

MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner’s Manual which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the
Owner’s Manual will invalidate warranty coverage on parts affected by
the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Truck Limited Warranty and theEmissions Warranty
described in this booklet apply to your vehicle if:
• it was originally purchased through Ford Export Operation dealers or
the Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.fleet.ford.com for additional customer assistance reference
information.
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3. The New Truck Limited Warranty
LIMITATIONS AND DISCLAIMERSAll of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied,
including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not
assume or authorize anyone to assume for it any other obligation or
liability in connection with your truck or this warranty.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality of
such software. Ford may disallow, discontinue or modify your ability to
use such software at any time without prior notification or incurring any
warranty or other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided by the
software provider.
Damage Caused by Use and/or the Environment
The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other appearance
items that result from use and/or exposure to the elements. You as the
owner are responsible for these items. Some examples include:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightning, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass),
• windshield stress cracks. However limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(whichever occurs first) even though caused by use and/or exposure
to the elements.
Damage Caused by Improper Maintenance
The New Truck Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle, or
using the wrong part, fuel, oil, lubricants, or fluids. See the Owner’s
Manual for proper ways to maintain the vehicle. Failure to perform
maintenance as specified in the Owner’s Manual will invalidate or void
warranty coverage on parts affected by the lack of maintenance.
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Maintenance/Wear
The New Truck Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
Here are examples:
•replacement of filters, windshield wiper blades, brake linings, clutch
linings, and engine belts and hoses
• wheel alignment and tire balancing (unless required by a warranty
repair)
• adjustments such as wheel balancing, wheel alignment, and headlight
alignment
• adjustments to the mechanical valves, belts, transmission, clutch
systems, and brake systems
• cleaning of fuel, cooling, and brake systems
• addition of fluids such as engine oil and washer fluid
• tightening of nuts, bolts, and fittings
Some maintenance and wear items have limited coverage, as follows:
• wiper blade replacements are not covered beyond 6 months in service,
regardless of miles driven
• brake pad/lining replacements are not covered beyond 12 months or
18,000 miles, whichever occurs first
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•Diesel glow plugs and control module
• Diesel particulate filter
• Diesel vacuum pump
• Electronic engine control sensors and switches
• Electronic Engine Control Unit (ECU)*
• Evaporative emission control system
• Exhaust Gas Recirculation (EGR) system
• Exhaust manifolds
• Exhaust pipe (manifold to catalyst)
• Fuel filler tube and cap (gasoline only)
• Fuel injection system
• Fuel injector driver module
• Fuel pump
• Fuel tank (gasoline only)
• Intake manifold
• Malfunction Indicator Light (MIL) system
• Oil filler cap
• Positive Crankcase Ventilation (PCV) system
• Supercharger assembly
• Spark ignition system
• Thermostat
• Throttle body
• Transmission Control Module (TCM)
• Transmission solenoids
• Turbocharger assembly
• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,
brackets, connectors, and wiring harnesses used in the above systems
* includes hardware and emission related software changes only
Some of the covered parts may require scheduled maintenance. These
parts are warranted until the time they are first scheduled to be
replaced, according to the schedule in the Owner’s Manual.
WHAT IS NOT COVERED?
Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved modifications,
or any items included in What Is Not Covered?
, pages 12-15.
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6. California requirements for emissions warranty
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board and Ford are pleased to explain the
emission control system warranty on your 2020-model vehicle. In
California, new motor vehicles must be designed, built, and equipped to
meet the State’s stringent anti-smog standards. Ford must warrant the
emission control system on your vehicle for the periods of time listed
below, provided there has been no abuse, neglect, or improper
maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and engine computer.
Also included may be hoses, belts, connectors, and other
emission-related assemblies.
Where a warrantable condition exists, Ford will repair your vehicle at no
cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions warranty coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever
first occurs) for diesel engines.
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
Defects Warranty.
Vehicles Eligible For California Emissions Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two criteria:
•Your vehicle is registered in California, Maine, New York (gasoline
only), or Pennsylvania and
• Your vehicle is certified for sale in California, as indicated on the
important engine information label.
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OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or for
your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford dealer as soon
as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Ford may deny you
warranty coverage if your vehicle or a part has failed due to abuse,
neglect, improper maintenance, or unapproved modifications.
If you have questions regarding your warranty rights and responsibilities,
or if you want to report what you believe to be violations of the terms of
this warranty, you may contact the Fleet Customer Relationship Center
at 1-800-343-5338 or contact:
California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
WHAT IS COVERED?
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions Warranty Coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever first
occurs) for Ford diesel engines. The following is a general list of components
that are covered by the California Emissions Warranty. If you would like
more detailed information concerning specific parts covered by Ford
warranty, ask your dealer.
For F-600/F53/F59 over 19,500 lbs. GVWR trucks the Ford warranty
covers the following if they are Ford parts:
•Air induction system
• Catalytic converter (including selective catalytic reduction and diesel
oxidation catalysts)
• Charge air cooler
• Diesel glow plugs and control module
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For trucks within the warranty period, Ford will repair at no cost to the
owner, under the Federal Emissions Warranty, covered emission failures
caused by properly installed Ford parts or non-Ford parts that have been
‘‘certified’’ by the U.S. Environmental Protection Agency (EPA). Ford is
not responsible for the cost of repairing any emission failures caused by
non-Ford parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement,
or repair of emissions control devices or systems, the cost of which is
not covered by the warranties, can be performed by any automotive
establishment or individual using non-Ford parts.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance address on the inside front cover of this guide or
call the Fleet Customer Relationship Center at 1-800-343-5338.
If you need more information about getting service under the Federal
Emissions Defect Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a Ford
Protect Extended Service Plan (Ford Protect ESP). Ford Protect ESP
service contracts are backed by Ford Motor Company or subsidiaries of
Ford Motor Company (examples are but not limited to: Ford Motor
Service Company or the American Road Insurance Company). Ford
Protect plans provide up to 7 years and 250,000 miles, or 10,000 hours of
coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: coverage for certain maintenance and wear items,
lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer. There are several Ford Protect ESP plans available in various
time, distance and deductible combinations. Each plan is tailored to fit
your own driving and vehicle ownership needs, including reimbursement
for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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