phone FORD F-53 2022 Warranty Guide

Your satisfaction is our #1 goal. If you have questions or concerns
about your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at yourselling/ servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Fleet Information Center P.O. Box 6248
Dearborn, MI 48126 1-800-343-5338
For the hearing- or speech-impaired: Please contact the
Telecommunication Relay Service by dialing 711
www.fleet.ford.com
In Canada:
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD)
For the hearing- or speech-impaired: Please contact the
Telecommunication Relay Service by dialing 711
M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In the Asia Pacific Region, Caribbean,
Central America, Israel and Sub-Saharan
Africa:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857 Fax: (313) 390-0804
E-mail: www.me.ford.com
In Puerto Rico and Virgin Islands:
Ford International Business Development, Inc.
Customer Relationship Center P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: 800-841-3673 (FORD) Fax: (313) [email protected]
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299
[email protected]

Ford Motor Company and your dealer are not responsible for
any time or income that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or use of
your vehicle, the cost of rental vehicles, fuel, telephone, travel,
meals, or lodging, the loss of personal or commercial property,
the loss of revenue or for any other incidental or consequential
damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
The warranties contained in this booklet and all questions
regarding their enforceability and interpretation are governed by
the law of the state in which you purchased your Ford vehicle.
Ford participates in the BBB AUTO LINE warranty dispute
resolution program. You may contact BBB AUTO LINE by
calling 800-955-5100.
You are required to submit your warranty dispute to the BBB
AUTO LINE before exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state ‘‘Lemon
Law’’, you are also required to submit your warranty dispute to
the BBB AUTO LINE before exercising any rights or seeking
remedies under the ‘‘Lemon Law’’.
If you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon
Law,’’ you are not required to first use BBB AUTO LINE to resolve
your dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program,
see page 38 of this booklet.
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• the installation or use of a non-Ford Motor Company part orsoftware (other than a “certified” emissions part or software)
or any part or software (Ford or non-Ford) designed for
‘‘offroad use only’’ installed after the vehicle leaves the control
of Ford Motor Company, if the installed part fails or causes a
Ford part to fail. Examples include, but are not limited to lift
kits, oversized tires, roll bars, cellular phones, alarm systems,
automatic starting systems and performance enhancing
powertrain components, and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for the
functionality of such software. Ford may disallow, discontinue or
modify your ability to use such software at any time without prior
notification or incurring any warranty or other obligation. Non-Ford
Motor Company software may be governed by End User License
Agreement or warranty provided by the software provider.
Damage Caused by Use and/or the Environment
The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You as the owner are responsible for these items.
Some examples include:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightning, hail
• earthquake
• freezing, water or flood
•
stone chips, scratches (some examples are on paint and glass),
• windshield stress cracks. However limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (whichever occurs first) even though caused by
use and/or exposure to the elements.
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SYNC Hands-Free Communications and Entertainment
System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
• computer or internet viruses, bugs, or malware, such asworms, Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal
reception by the external antenna, viruses or other software
problems)
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