service FORD F-59 2020 Warranty Guide

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Fleet Information Center P.O. Box 6248
Dearborn, MI 48126 1-800-343-5338
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com
In Canada:
Customer Relationship CentreFord Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca
In the Asia Pacific Region, Caribbean,
Central America, Israel and Sub-Saharan Africa:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857 Fax: (313) 390-0804
E-mail: www.me.ford.com
In Puerto Rico and Virgin Islands:
Ford International Business
Development, Inc.
Customer Relationship Center P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: 800-841-3673 (FORD)Fax: (313) 390-0804 [email protected]
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: [email protected]

Table of Contents
1. INTRODUCTION1
2.
IMPORTANT INFORMATION YOU SHOULD KNOW2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 3
Do Warranties Apply in Other Countries? 3
Where to Go for Service 4
If You Need Emergency Service 4
Who Pays for Warranty Repairs? 5
Other Manufacturers’ Warranties 5
3. THE NEW TRUCK LIMITED WARRANTY FOR YOUR 2020-MODEL TRUCK
Limitations and Disclaimers 6
What Is Covered? 9
What Is Not Covered? 12
4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)16
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 17
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTY 19
What Is Covered? 20
What Is Not Covered? 21

7. ADDITIONAL INFORMATION ABOUT YOUREMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 22
8. NOISE EMISSIONS WARRANTY 24
9. FORD PROTECT EXTENDED SERVICE PLAN 25
10. HOW TO APPLY FOR A DELAYED WARRANTY START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 26

1. Introduction
Ford Motor Companyand your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
This booklet explains in detail the warranty coverage that applies to your
2020-model Ford truck. If you bought a previously owned 2020-model
truck, you are eligible for any remaining warranty coverage.
The warranty includes:
• New Truck Limited Warranty (pages 6-15)
• Emissions Defect Warranties which covers your emission control
system (pages 17-23)
• Noise Emissions Warranty (page 24)
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined inCustomer
Assistance on the front page of this booklet.
If you require assistance directly from Ford Motor Company, contact the
Fleet Customer Information Center at 1-800-343-5338, or refer to
www.fleet.ford.com.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service, whichever occurs first.
Under certain conditions, you may be eligible to request a delayed
warranty start date or intransit mileage accumulation extension. See
page 26 to see if you are eligible and for instructions on how to apply for
this change.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week of the delivery date.
2

MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner’s Manual which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the
Owner’s Manual will invalidate warranty coverage on parts affected by
the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Truck Limited Warranty and theEmissions Warranty
described in this booklet apply to your vehicle if:
• it was originally purchased through Ford Export Operation dealers or
the Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.fleet.ford.com for additional customer assistance reference
information.
3

WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact theFleet Customer Information Center at1-800-343-5338,
or www.fleet.ford.com.
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.
4

Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.7

This chart gives a general summary of your coverage under the New
Truck Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
•months/years in service
• miles driven
The measure that occurs first determines how long your coverage lasts.
For more details on coverage, see:
➡ What Is Covered? (page 9-12)
➡ What Is Not Covered? (pages 12-15)
Warranty Coverage for 2020-ModelF-600/F53/F59 Truck
(years or miles, whichever occurs first)
COVERAGE Tw o
Years Three
Years Four
Years Five
Years Life of Truck
Basic
Unlimited Miles
6.7L PowerStroke Diesel Engine 250,000 Miles
TorqShift Transmission powered by
6.7L PowerStroke Diesel Engine250,000 Miles
Corrosion
Unlimited Miles
Emissions Federal60,000 Miles (Gasoline Engines)
100,000 Miles (Diesel Engines)
Emissions California50,000 Miles (Gasoline Engines)
100,000 Miles (Diesel Engines)
FrameUnlimited Miles
Noise Emissions
8

Maintenance/Wear
The New Truck Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
Here are examples:
•replacement of filters, windshield wiper blades, brake linings, clutch
linings, and engine belts and hoses
• wheel alignment and tire balancing (unless required by a warranty
repair)
• adjustments such as wheel balancing, wheel alignment, and headlight
alignment
• adjustments to the mechanical valves, belts, transmission, clutch
systems, and brake systems
• cleaning of fuel, cooling, and brake systems
• addition of fluids such as engine oil and washer fluid
• tightening of nuts, bolts, and fittings
Some maintenance and wear items have limited coverage, as follows:
• wiper blade replacements are not covered beyond 6 months in service,
regardless of miles driven
• brake pad/lining replacements are not covered beyond 12 months or
18,000 miles, whichever occurs first
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