ESP FORD F-600 2020 Warranty Guide

MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner’s Manual which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance, and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications. Failure to perform maintenance as specified in the
Owner’s Manual will invalidate warranty coverage on parts affected by
the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Truck Limited Warranty and theEmissions Warranty
described in this booklet apply to your vehicle if:
• it was originally purchased through Ford Export Operation dealers or
the Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United States,
U.S. Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.fleet.ford.com for additional customer assistance reference
information.
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WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that,
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact theFleet Customer Information Center at1-800-343-5338,
or www.fleet.ford.com.
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or
remanufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in
performance, quality, and durability. If you use replacement parts other
than those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage they may
cause to your truck.
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3. The New Truck Limited Warranty
LIMITATIONS AND DISCLAIMERSAll of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied,
including, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not
assume or authorize anyone to assume for it any other obligation or
liability in connection with your truck or this warranty.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.7

Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality of
such software. Ford may disallow, discontinue or modify your ability to
use such software at any time without prior notification or incurring any
warranty or other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided by the
software provider.
Damage Caused by Use and/or the Environment
The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other appearance
items that result from use and/or exposure to the elements. You as the
owner are responsible for these items. Some examples include:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightning, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass),
• windshield stress cracks. However limited coverage on windshield
stress cracks will be provided for the first 12 months or 12,000 miles
(whichever occurs first) even though caused by use and/or exposure
to the elements.
Damage Caused by Improper Maintenance
The New Truck Limited Warranty does not cover damage caused by
failure to maintain the vehicle, improperly maintaining the vehicle, or
using the wrong part, fuel, oil, lubricants, or fluids. See the Owner’s
Manual for proper ways to maintain the vehicle. Failure to perform
maintenance as specified in the Owner’s Manual will invalidate or void
warranty coverage on parts affected by the lack of maintenance.
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Maintenance/Wear
The New Truck Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
Here are examples:
•replacement of filters, windshield wiper blades, brake linings, clutch
linings, and engine belts and hoses
• wheel alignment and tire balancing (unless required by a warranty
repair)
• adjustments such as wheel balancing, wheel alignment, and headlight
alignment
• adjustments to the mechanical valves, belts, transmission, clutch
systems, and brake systems
• cleaning of fuel, cooling, and brake systems
• addition of fluids such as engine oil and washer fluid
• tightening of nuts, bolts, and fittings
Some maintenance and wear items have limited coverage, as follows:
• wiper blade replacements are not covered beyond 6 months in service,
regardless of miles driven
• brake pad/lining replacements are not covered beyond 12 months or
18,000 miles, whichever occurs first
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4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:
•Tire change - A flat tire change with good spare, if provided with the
vehicle (except vehicles supplied with tire inflation kit).
• Fuel delivery - Independent service contractors, if not prohibited by
state, local, or municipal law, shall deliver up to 2 gal (7.6L) of
gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles. The customer is responsible
for all costs over $200 that are related to towing any trailers or towed
vehicles.
• Winching - simple winch out or extraction services required in order
to tow the disabled are covered within 100 feet (30.5 meters) of a
paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New Truck Limited
Warranty, but the Program’s time period runs concurrently with the Basic
Warranty period. Therefore, F-600/F53/F59 Trucks are eligible for Roadside
Assistance during the Basic Warranty period (2 years/unlimited miles).
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Daily Rental Units
Ford will cover towing to the nearest Ford Motor Company dealership
for units that must be towed because a covered part has failed during
the Basic Warranty period.
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OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or for
your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford dealer as soon
as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Ford may deny you
warranty coverage if your vehicle or a part has failed due to abuse,
neglect, improper maintenance, or unapproved modifications.
If you have questions regarding your warranty rights and responsibilities,
or if you want to report what you believe to be violations of the terms of
this warranty, you may contact the Fleet Customer Relationship Center
at 1-800-343-5338 or contact:
California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
WHAT IS COVERED?
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions Warranty Coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever first
occurs) for Ford diesel engines. The following is a general list of components
that are covered by the California Emissions Warranty. If you would like
more detailed information concerning specific parts covered by Ford
warranty, ask your dealer.
For F-600/F53/F59 over 19,500 lbs. GVWR trucks the Ford warranty
covers the following if they are Ford parts:
•Air induction system
• Catalytic converter (including selective catalytic reduction and diesel
oxidation catalysts)
• Charge air cooler
• Diesel glow plugs and control module
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For trucks within the warranty period, Ford will repair at no cost to the
owner, under the Federal Emissions Warranty, covered emission failures
caused by properly installed Ford parts or non-Ford parts that have been
‘‘certified’’ by the U.S. Environmental Protection Agency (EPA). Ford is
not responsible for the cost of repairing any emission failures caused by
non-Ford parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement,
or repair of emissions control devices or systems, the cost of which is
not covered by the warranties, can be performed by any automotive
establishment or individual using non-Ford parts.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance address on the inside front cover of this guide or
call the Fleet Customer Relationship Center at 1-800-343-5338.
If you need more information about getting service under the Federal
Emissions Defect Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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8. Noise emissions warranty
YOUR NOISE EMISSIONS WARRANTY
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle, as manufactured by Ford Motor Company, was
designed, built and equipped to conform at the time it left Ford Motor
Company’s control with all applicable U.S. EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built, and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle manufactured by Ford Motor
Company. Defects in design, assembly or in any part, component or
system of the vehicle as manufactured by Ford Motor Company, which,
at the time it left Ford Motor Company’s control, caused noise emissions
to exceed Federal standards, are covered by this warranty for the life of
the vehicle.
The Noise Emissions Warranty obligations do not apply to:
•Loss of time, inconvenience, loss of use of the vehicle, commercial loss
or other consequential damages;
• Any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the noncovered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as basic or stripped chassis,
those having a gross vehicle weight rating of 10,000 lbs. or less and
those sold outside the United States and U.S. Territories.
To the extent permitted by law, THIS WARRANTY IS EXPRESSLY
INSTEAD of any express or implied warranty, condition, or guarantee,
agreement or representation, by any person with respect to
conformity of this vehicle with U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS.
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