ESP FORD F-650/750 2022 Warranty Guide

MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner’s Manual which indicates the
scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting
from neglect or inadequate maintenance, and may help increase
the value you receive when you sell or trade your vehicle.
It is your responsibility to make sure all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform maintenance as
specified in the Owner’s Manual will invalidate warranty coverage on
parts affected by the lack of maintenance. Make sure that receipts
for completed maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians
who can perform the required maintenance using genuine Ford
parts. The dealership looks forward to meeting your every service
need to maximize your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Truck Limited Warranty and theEmissions Warranty
described in this booklet apply to your vehicle if:
• it was originally purchased through Ford Export Operation dealers or the Military Sales Program; or
•
it was originally sold or leased by Ford Motor Company or one of
its dealers in the United States or U.S. Federalized Territories, and
it was originally registered/licensed and operated in the United
States, U.S. Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty
coverage when you travel with this vehicle outside the United
States, U.S. Federalized Territories, or Canada. In some cases,
however, you may have to pay the servicing Ford dealer in a foreign
country for a repair that is covered under U.S. warranty. If this
happens, be sure to save the paid repair order or invoice. You
should present this document to a U.S. Ford Motor Company dealer
for warranty refund consideration. Refer to www.fleet.ford.com for
additional customer assistance reference information.
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WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like
you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company dealership authorized for
warranty repairs. Certain warranty repairs require special training
though, so not all dealers are authorized to perform all warranty
repairs. That means that, depending on the warranty repair
needed, the vehicle may need to be taken to another dealer. If a
particular dealership cannot assist you, then contact theFleet
Customer Information Center at1-800-343-5338, or
www.fleet.ford.com.
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local
servicing dealer's area, call the Fleet Customer Information
Center at 1-800-343-5338. If you have an emergency and Ford,
Motorcraft, or remanufactured parts authorized by Ford Motor
Company are not readily available from a Ford dealer, you may
choose to use other parts to get the repairs done quickly. If you
decide to use parts other than Ford or Motorcraft parts, or
remanufactured parts authorized by Ford, you should be aware
that they may not be equivalent to Ford parts in performance,
quality, and durability. If you use replacement parts other than
those recommended by Ford, Ford Motor Company does not
warrant these parts and will not be responsible for any damage
they may cause to your truck.
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3. The New Truck Limited Warranty
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only warranties
applicable to your vehicle. There are no other warranties,
express or implied, including, but not limited to, any implied
warranties of merchantability or fitness for a particular
purpose. Ford Motor Company does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your truck or this warranty.
Ford and its dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes
or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide
post-warranty repairs, conduct recalls, or extend the warranty
coverage period for certain vehicles or vehicle populations, at
the sole discretion of Ford. The fact that Ford has provided
such measures to a particular vehicle or vehicle population in
no way obligates Ford to provide similar accommodations to
other owners of similar vehicles.
As a condition of these warranties, you are responsible for
properly using, maintaining, and caring for your vehicle as
outlined in your Owner’s Manual. Ford recommends that you
maintain copies of all maintenance records and receipts for
review by Ford.
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Ford Motor Company and your dealer are not responsible for
any time or income that you lose, for any inconvenience you
might be caused, for the loss of your transportation, or use of
your vehicle, the cost of rental vehicles, fuel, telephone, travel,
meals, or lodging, the loss of personal or commercial property,
the loss of revenue or for any other incidental or consequential
damages you may have.
Punitive, exemplary, or multiple damages may not be
recovered unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class
of claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
The warranties contained in this booklet and all questions
regarding their enforceability and interpretation are governed by
the law of the state in which you purchased your Ford vehicle.
Ford participates in the BBB AUTO LINE warranty dispute
resolution program. You may contact BBB AUTO LINE by
calling 800-955-5100.
You are required to submit your warranty dispute to the BBB
AUTO LINE before exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state ‘‘Lemon
Law’’, you are also required to submit your warranty dispute to
the BBB AUTO LINE before exercising any rights or seeking
remedies under the ‘‘Lemon Law’’.
If you choose to seek remedies that are not created by the
Magnuson-Moss Warranty Act or the applicable state ‘‘Lemon
Law,’’ you are not required to first use BBB AUTO LINE to resolve
your dispute – although the program is still available to you.
For more information regarding the BBB AUTO LINE program,
see page 38 of this booklet.
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• the installation or use of a non-Ford Motor Company part orsoftware (other than a “certified” emissions part or software)
or any part or software (Ford or non-Ford) designed for
‘‘offroad use only’’ installed after the vehicle leaves the control
of Ford Motor Company, if the installed part fails or causes a
Ford part to fail. Examples include, but are not limited to lift
kits, oversized tires, roll bars, cellular phones, alarm systems,
automatic starting systems and performance enhancing
powertrain components, and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for the
functionality of such software. Ford may disallow, discontinue or
modify your ability to use such software at any time without prior
notification or incurring any warranty or other obligation. Non-Ford
Motor Company software may be governed by End User License
Agreement or warranty provided by the software provider.
Damage Caused by Use and/or the Environment
The New Truck Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You as the owner are responsible for these items.
Some examples include:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightning, hail
• earthquake
• freezing, water or flood
•
stone chips, scratches (some examples are on paint and glass),
• windshield stress cracks. However limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (whichever occurs first) even though caused by
use and/or exposure to the elements.
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Damage Caused by Improper Maintenance
The New Truck Limited Warranty does not cover damage caused
by failure to maintain the vehicle, improperly maintaining the
vehicle, or using the wrong part, fuel, oil, lubricants, or fluids. See
the Owner’s Manual for proper ways to maintain the vehicle.
Failure to perform maintenance as specified in the Owner’s
Manual will invalidate or void warranty coverage on parts
affected by the lack of maintenance.
Maintenance/Wear
The New Truck Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. Here are examples:
• replacement of filters, windshield wiper blades, brake linings,clutch linings, and engine belts and hoses
• wheel alignment and tire balancing (unless required by a warranty repair)
• adjustments such as wheel balancing, wheel alignment, and headlight alignment
• adjustments to the mechanical valves, belts, transmission, clutch systems, and brake systems
• cleaning of fuel, cooling, and brake systems
• addition of fluids such as engine oil and washer fluid
• tightening of nuts, bolts, and fittings
Some maintenance and wear items have limited coverage, as
follows:
• wiper blade replacements are not covered beyond 6 months in service, regardless of miles driven
• brake pad/lining replacements are not covered beyond 12 months or 18,000 miles, whichever occurs first
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4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program Ford will cover:
• Tire change - A flat tire change with good spare, if providedwith the vehicle (except vehicles supplied with tire inflation
kit).
• Fuel delivery - Independent service contractors, if not prohibited by state, local, or municipal law, shall deliver up to
2 gal (7.6L) of gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles. The
customer is responsible for all costs over $200 that are related
to towing any trailers or towed vehicles.
• Winching - simple winch out or extraction services required in order to tow the disabled are covered within 100 feet (30.5
meters) of a paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New
Truck Limited Warranty, but the Program's time period runs
concurrently with the Basic Warranty period. Therefore, F-650
and F-750 Trucks are eligible for Roadside Assistance during the
Basic Warranty period (2 years/unlimited miles). If the reason for
the vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
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If an emissions-related part on your vehicle is defective, the part
will be repaired or replaced by Ford. This is your emission control
systemDefects Warranty.
Vehicles Eligible For California Emissions Warranty Coverage
California emission warranty coverage applies if your vehicle
meets the following two criteria:
• Your vehicle is registered in California, Maine, New York (gasoline only), or Pennsylvania and
• Your vehicle is certified for sale in California, as indicated on the important engine information label.
OWNER'S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your owner's manual. Ford
recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely
for the lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford dealer
as soon as a problem exists. The warranty repairs should be
completed in a reasonable amount of time, not to exceed 30
days.
As the vehicle owner, you should also be aware that Ford may
deny you warranty coverage if your vehicle or a part has failed
due to abuse, neglect, improper maintenance, or unapproved
modifications.
If you have questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be
violations of the terms of this warranty, you may contact the
Fleet Customer Relationship Center at 1-800-343-5338 or
contact:
California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
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WHAT REPLACEMENT PARTS SHOULD I USE?
Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your
vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford parts in performance, quality, and durability. If you use
replacement parts that are not equivalent to Ford parts, your
truck's emissions control systems may not work as effectively
and you may jeopardize your emissions warranty coverage.
For trucks within the warranty period, Ford will repair at no cost
to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or
non-Ford parts that have been ‘‘certified’’ by the U.S.
Environmental Protection Agency (EPA). Ford is not responsible
for the cost of repairing any emission failures caused by non-Ford
parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance,
replacement, or repair of emissions control devices or
systems, the cost of which is not covered by the warranties,
can be performed by any automotive establishment or
individual using non-Ford parts.33

8. Noise emissions warranty
YOUR NOISE EMISSIONS WARRANTY
Ford Motor Company warrants to the first person who purchases
this vehicle for purposes other than resale and to each
subsequent purchaser that this vehicle, as manufactured by Ford
Motor Company, was designed, built and equipped to conform at
the time it left Ford Motor Company's control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built, and equipped
by Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle manufactured by Ford Motor
Company. Defects in design, assembly or in any part, component
or system of the vehicle as manufactured by Ford Motor
Company, which, at the time it left Ford Motor Company's
control, caused noise emissions to exceed Federal standards, are
covered by this warranty for the life of the vehicle.
The Noise Emissions Warranty obligations do not apply to:
• Loss of time, inconvenience, loss of use of the vehicle,commercial loss or other consequential damages;
• Any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205,
Subpart B). Among the noncovered vehicles are those lacking
a partially or fully enclosed operator's compartment, such as
basic or stripped chassis, those having a gross vehicle weight
rating of 10,000 lbs. or less and those sold outside the United
States and U.S. Territories.
To the extent permitted by law, THIS WARRANTY IS
EXPRESSLY INSTEAD of any express or implied warranty,
condition, or guarantee, agreement or representation, by any
person with respect to conformity of this vehicle with U.S. EPA
Noise Control Regulations, including ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS.
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