FORD F450 2010 Owners Manual

procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). Customer Assistance
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] Assistance
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If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by writing to:
Ford Motor Company of Canada, Limited
Service Publications CHQ202
The Canadian Road
P.O. Box 2000
Oakville, ON, Canada
L6J 5E4 Customer Assistance
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REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510.Customer Assistance
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft
Detail Wash (ZC-3-A), which is
available from your authorized dealer.
• Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
• Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
• Always use a clean sponge or car wash mitt with plenty of water for
best results.
• Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
• It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
• Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Motorcraft
Bug and Tar Remover
(ZC-42), which is available from your authorized dealer.
• Remove any exterior accessories, such as antennas, before entering a
car wash.
• Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
• If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
Exterior chrome
• Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft
Detail Wash (ZC-3-A).
• Use Motorcraft
Custom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
• Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface. Cleaning
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WAXING
• Wash the vehicle first.
• Do not use waxes that contain abrasives; use Motorcraft
Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
• Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
• Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
• Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
• Clean weekly with Motorcraft
Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
• Never apply any cleaning chemical to hot or warm wheel rims or
covers.
• Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
• Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
• To remove tar and grease, use Motorcraft
Bug and Tar Remover
(ZC-42), available from your authorized dealer.Cleaning
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ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
• Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
• Do not spray a hot engine with cold water to avoid cracking the
engine block or other engine components.
• Spray Motorcraft
Engine Shampoo and Degreaser (ZC-20) on all
parts that require cleaning and pressure rinse clean.
• Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
• Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
• Cover the highlighted areas to prevent water damage when cleaning
the engine.
• 5.4L V8 gasoline engine Cleaning
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• 6.8L V10 gasoline engine
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your authorized dealer.
• For routine cleaning, use Motorcraft
Detail Wash (ZC-3-A).
• If tar or grease spots are present, use Motorcraft
Bug and Tar
Remover (ZC-42).
WINDOWS AND WIPER BLADES
The windshield, rear and side windows and the wiper blades should be
cleaned regularly. If the wipers do not wipe properly, substances on the
vehicle’s glass or the wiper blades may be the cause. These may include
hot wax treatments used by commercial car washes, water repellant
coatings, tree sap, or other organic contamination; these contaminants
may cause squeaking or chatter noise from the blades, and streaking and
smearing of the windshield. To clean these items, follow these tips:
• The windshield, rear windows and side windows may be cleaned with
a non-abrasive cleaner such as Motorcraft
Ultra-Clear Spray Glass
Cleaner (ZC-23) in the U.S., or Premium Quality Windshield Washer
Fluid [CXC-37-(A, B, D or F)] in Canada, available from your
authorized dealer.
• The wiper blades can be cleaned with isopropyl (rubbing) alcohol or
Motorcraft
Premium Windshield Washer Concentrate (ZC-32–A),Cleaning
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available from your authorized dealer. This washer fluid contains
special solution in addition to alcohol which helps to remove the hot
wax deposited on the wiper blade and windshield from automated car
wash facilities. Be sure to replace wiper blades when they appear
worn or do not function properly.
• Do not use abrasives, as they may cause scratches.
• Do not use fuel, kerosene, or paint thinner to clean any parts.
INSTRUMENT PANEL/INTERIOR TRIM AND CLUSTER LENS
(EXCEPT HARLEY-DAVIDSON)
Clean the instrument panel, interior trim areas and cluster lens with a
clean and damp, white cotton cloth, then with a clean and dry, white
cotton cloth.
• Avoid cleaners or polishes that increase the gloss of the upper portion
of the instrument panel. The dull finish in this area helps protect the
driver from undesirable windshield reflection.
• Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
• Do not use household or glass cleaners as these may damage the
finish of the instrument panel, interior trim and cluster lens.
WARNING: Do not use chemical solvents or strong detergents
when cleaning the steering wheel or instrument panel to avoid
contamination of the airbag system.
If a staining liquid like coffee/juice has been spilled on the instrument
panel or on interior trim surfaces, clean as follows:
1. Wipe up spilled liquid using a clean white cotton cloth.
2. Wipe the surface with a damp, clean, white cotton cloth. For more
thorough cleaning, use a mild soap and water solution. If the spot cannot
be completely cleaned by this method, the area may be cleaned using a
commercially available cleaning product designed for automotive
interiors.
3. If necessary, apply more soap and water solution or cleaning product
to a clean, white, cotton cloth and press the cloth onto the soiled
area–allow this to set at room temperature for 30 minutes.
4. Remove the soaked cloth, and if it is not soiled badly, use this cloth to
clean the area by using a rubbing motion for 60 seconds. Cleaning
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5. Following this, wipe area dry with a clean, white, cotton cloth.
INSTRUMENT PANEL AND CONSOLE (HARLEY-DAVIDSON ONLY)
Your vehicle’s instrument panel and console are uniquely painted with
both high and low gloss paints that require special care. The high gloss
area is similar to that of the vehicle’s exterior; the low gloss area is
designed to help protect the driver from undesirable windshield
reflection.
High gloss paint area
In order to maintain the finish of the instrument panel and console, the
high gloss areas should be treated similar to the that of exterior paint or
glossy plastic surfaces. When cleaning the high gloss areas:
• Do not use paper towels or newspaper.
• Do not use silicone or Teflont
(PTFE)-based products.
Dust the high gloss areas with a clean, dry cloth, or use Motorcraft

Dusting Cloth (ZC-24 or ZC-25) or Motorcraft
Dusting Cloth Mitts
(ZC-47).
For general cleaning, use mild, soapy water and a soft, damp cloth, then
dry with a clean, dry cloth; or Motorcraft
Ultra-Clear Spray Glass
Cleaner (ZC-23).
For removal of fine scuffs and scratches, use Scotch-Brite Microfiber
Cloth or cheese cloth along with Motorcraft
Premium Liquid Wax
(ZC-53-A), Motorcraft
Paint Sealant (ZC-45), or Motorcraft
Custom
Clear Coat Polish (ZC-8-A). Note: Removal of deep scuffs and scratches
should be performed by an authorized dealer or an experienced repair
facility.
Low gloss paint area
The low gloss area of the instrument panel’s upper dash should be
cleaned with mild, soapy water and a soft, damp cloth, then dried with a
clean, dry cloth. When cleaning the low gloss areas:
• Do not use paper towels or newspaper.
• Do not use silicone or Teflont
(PTFE)-based products.
• Do not use exterior paint waxes or sealants.
Dust the low gloss areas with a clean, dry cloth, or use Motorcraft

Dusting Cloth (ZC-24 or ZC-25) or Motorcraft
Dusting Cloth Mitts
(ZC-47).Cleaning
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