reset FORD F750 2017 13.G Owner's Guide

SYNC Owner Account
Why do I need a SYNC owner account?
•
Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer. Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada.
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(If Equipped)

Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults,
perform a master reset, install an
application and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu,
then scroll to: Action and Description
Message
Press OK.
Sys Settings
Press
OK.
Advanced
Select one of the following:
Get help from SYNC by using questions, helpful hints or asking
you for a specific action. To turn these prompts on or off:
Confirmation Prompts
1. Press the
OK button to select and then scroll to select
between On and Off.
2. Press the
OK button when the desired selection appears
in the display. SYNC returns you to the Advanced menu.
1. Press
OK to select and then scroll through the languages.
Choose between English, Français and Español. Once
selected, all of the radio displays and prompts are in the
selected language.
2. Press
OK when the desired selection appears in the
display. If you change the language setting, the display
indicates that the system is updating. When complete,
SYNC returns you to the Advanced menu.
Language
Return to the factory default settings. This selection does
not erase your indexed information, for example phonebook,
call history, text messages or paired devices.
Factory Defaults
Press the OK button to select and then press OK again when
the following message appears in the display.
Confirm Restore
Completely erase all information stored on SYNC, for example
phonebook, call history, text messages and paired devices,
and return the system to the factory default settings.
Master reset
Press
OK to select. The display indicates when complete.
SYNC returns you to the Advanced menu.
Access the Auto Version number as well as the FDN number.
System info
Press the
OK button to select.
Exit the current menu.
Return
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(If Equipped)

Action and Description
Message
Connect a previously paired Bluetooth-enabled phone.
Connect BT
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press
OK to
connect the device.
Turn the Bluetooth feature on and off. **
Bluetooth On and Off
1.Press the OK button and scroll to toggle between on and
off.
2. Make a selection and press the
OK button.
Delete a paired media device.
Delete
1. Press the
OK button and scroll to select the device.
2. Press the
OK button to confirm.
Delete all previously paired devices.
Delete all
1. Press the
OK button.
2. Press the
OK button to confirm.
Exit the current menu.
Return
* This is a speed-dependent feature. It is only available when your vehicle is traveling at 3
mph (5 km/h) or less.
** Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth
features.
Advanced
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Press the
AUX button, then the Menu
button to enter the Media Menu.
You can then scroll to: Action and Description
Message
Press the
OK button.
Sys Settings
Press the
OK button.
Advanced
You can then select one of the following:
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(If Equipped)

Action and Description
Message
Have SYNC guide you by asking questions, helpful hints or
ask you for a specific action.
Confirmation Prompts
1.Press the OK button and scroll to toggle between on and
off.
2. Make a selection and press the OK button. SYNC takes
you back to the Advanced menu.
Choose from the available languages. The displays and
prompts are in the selected language.
Language
1. Press the
OK button and scroll through the available
languages.
2. Press the OK button when the desired language appears
in the display.
3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information, for example phonebook,
call history, text messages and paired devices.
Factory Defaults
1. Press the
OK button.
2. Press the
OK button. When restore defaults appears in
the display, press the OK button again to confirm.
Completely erase all information stored on SYNC. All
phonebook, call history, text messages and all paired devices
will be deleted and the system will return to the factory
default settings.
Master reset
Exit the current menu.
Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
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(If Equipped)

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
This may be a limitation on
your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
I am having trouble
connecting my phone to
SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
The device is not connected.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
Make sure that all song
details are populated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The file may be corrupted.
The song may have copy-
right protection, which does
not allow it to play.
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A message appears in the information
display when it is time for an oil change.
Make sure you perform the oil change
within two weeks or 500 miles (800
kilometers) of the message appearing.
Make sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Instrument Cluster (page 54).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed one year or 10000 miles
(16000 kilometers) between oil change
intervals.
All Vehicles
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Emissions Control System WARNING
Do not park, idle or drive your vehicle
on dry grass or other dry ground
cover. The emission system heats up
the engine compartment and exhaust
system, creating the risk of fire. 317
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Diesel Engine
At every oil change interval as indicated by the information display
1
Change the engine oil and filter. 2
Drain the fuel filter water trap.
Refill the diesel exhaust fluid tank.
Rotate the tires 3
, inspect the tires for wear and measure tread depth.
Perform a multi-point inspection (recommended).
Inspect the air filter restriction gauge. Replace the filter if necessary.
Inspect the automatic transmission fluid level. Consult an authorized dealer for
requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
Inspect the engine and secondary coolant concentration (freeze-point protection), level
and hoses.
Inspect the exhaust system and heat shields.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Lubricate components equipped with grease fittings.
Inspect front oil hubs for leaks and check fluid level through hub cap sight glass.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes.
3 Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels
only if unusual wear is noted.
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Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Rotate the tires*
, inspect the tires for wear and measure
tread depth.
Every 7500 miles (12000
km)
Inspect the brake system pads and rotors.
Inspect the air filter restriction gauge. Replace the filter if
necessary.
Inspect the steering and suspension ball joints and tie rods.
Lubricate any grease fittings.
Change the engine oil and filter. **
Every 7500 miles (12000
km), six months or 300
engine hours Inspect and lubricate the U-joints.
Replace the engine-mounted and frame-mounted fuel
filters.
Every 15000 miles (24000
km), six months, 600 engine
hours, or as indicated by the
information display
Replace the air inlet foam filter.
Every 30000 miles (48000
km)
* Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels
only if unusual wear is noted.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Off-road operation
Inspect functional holes in each leg of the twin exhaust
tips and the holes under the shield just inboard of the right
rear tire to make sure they are clean and clear of debris or
foreign materials. Refer to the Vehicle Care chapter of your
owner ’s manual for more information.
As required
Inspect the steering and suspension ball joints and tie rods.
Lubricate any grease fittings.
Rotate the tires*
, inspect the tires for wear and measure
tread depth.
Every 7500 miles (12000
km), six months or 300
engine hours
Inspect the brake system pads and rotors.
Inspect the air filter restriction gauge. Replace the filter if
necessary.
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