ESP FORD FIESTA 2011 6.G User Guide

Welcome to the new world of ingenuity and passion - technology that is
both fun and functional. Welcome to SYNC
.
For more information, please visit www.SyncMyRide.com.
EXPORT UNIQUE (NON-UNITED STATES/CANADA) INFORMATION
For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in this supplement.
Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving and that you comply with all applicable laws.
•Do not attempt to service or repair SYNC
. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNC
functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC
.
Privacy information
When a cellular phone is connected to SYNC
, SYNC
creates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
Entertainment Systems
40
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press
.
•When you access the help feature.
•When the VR system does not understand your request.
•When a VR session is completed successfully.
•When a VR session is ended unsuccessfully.
•When a speed dependent feature has been accessed.
•When a new device is connected.
SYNC
has five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note:Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
Entertainment Systems
42
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
•(initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the
system has a similar confidence level for two possible options, it may
respond with:
•(initial tone) “Say 1 after the tone to play John Doe. Say 2 after the
tone to play Johnny Doe.” (listen tone)
Using voice commands with SYNC
There is a push to talk button on
the stalk on your steering wheel
labeled as
. Press this button to
activate Voice Recognition. You will
hear a tone and LISTENING will
appear in the radio display signaling
that the system is ready to accept
your command. Speak the command
clearly to ensure that the system is able to recognize and perform the
desired function.
For the best voice recognition performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•After pressing
, wait until the tone sounds and LISTENING appears
in the radio display before speaking a command. Any command
spoken prior to this will not register with the system.
Entertainment Systems
43
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

•At any time, you can interrupt the system while it is speaking by
pressing
. The system will respond with a listening tone and allow
you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Cancel:Say to cancel the requested action.
Vehicle health report (U.S. only, if activated):Say to request to run
a vehicle health report on your vehicle.
Services (U.S. only, if activated):Say to place a call to the
information services portal where you can access Traffic, Directions and
Information.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
Entertainment Systems
44
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

At any time, while in voice settings, you may say these commands
to adjust the voice settings:
•Interaction mode advanced•Interaction mode standard
•Confirmation prompts on•Confirmation prompts off
•Media candidate lists on•Media candidate lists off
•Phone candidate lists on•Phone candidate lists off
Interaction mode standard/advanced:Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off:Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request.Note:Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
Phone/media candidate lists on/off:Candidate lists are a list of
possible results from your voice commands. These occur when SYNC

has equal confidence of several possible results from your voice
command.
For voice commands available in SYNC
phone mode, refer toVoice
commands in phone modein the Phone chapter.
For voice commands available in SYNC
media mode, refer toVoice
commands in media modein the Media chapter.
Quick reference chart
The following chart is a quick summary of controls as well as their
respective function(s).
Entertainment Systems
45
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

Radio controlSteering
wheel / stalk
controlFunction
MENU N/A Press while in an active call to
access SYNC
active call options.
Refer toActive call menu
optionsin theSYNC
phone
featuressection
Press while in media to access
SYNC
MEDIA MENU. Refer to
theSYNC
media features
section for further information.
AUX N/A Press repeatedly to cycle through
available auxiliary sources. For
further information, refer to
Using your media menuin the
SYNC
media featuressection.
Voice commands in phone mode
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving and that you comply with all applicable laws.
While in phone mode, you may say any of the following
commands:
•Dial•Call
•Call at home•Call on mobile OR cell
•Call at work OR Call
in office•Call on other
•Phone book at home
1•Phone book 1
•Phone book on mobile
OR cell1•Phone book at work OR
Phone book at office1
Entertainment Systems
47
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

•Update route:Downloads an updated route to your destination.
•Voice guidance on/off:When voice guidance is set to on, the system
will provide spoken directions and a visual display of the directions.
When voice guidance is turned off, the system will provide
turn-by-turn tones and a visual display of the directions without
spoken guidance.
•Guidance display (late availability, if equipped):If your vehicle is
equipped with a center integrated display, you can set this feature to
‘Always on’ and the system will display your next guidance direction in
the center integrated display.
4. When your desired feature appears in the display, press OK to confirm
and initiate the feature.
Note:If you select Voice Guidance, scroll until the desired selection
(YES or NO) appears in the display. Press OK to confirm.
Accessing these features using voice commands:Press
and,
when prompted, say any of the above commands.
Personalizing Traffic, Directions and Information:
Your Traffic, Directions and Information Services can be personalized to
provide quicker access to your most used or favorite information. You
can save address points such as, ‘work’ or ‘home’. You can also save
favorite information like sports teams or a news category. To learn more,
log onto www.SyncMyRide.com.
Push to interrupt:You can, at any time, press
to interrupt a voice
prompt (or sports report for example) and provide your next voice
command.
Portable:Simply connect your phone to any vehicle equipped with
Traffic, Directions and Information and continue enjoying your
personalized services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Entertainment Systems
64
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note:SYNC
with Traffic, Directions & Information Services requires
activation prior to use. Standard phone and message rates may apply.
Subscription may be required. To register and check your eligibility for
free services, log onto www.SyncMyRide.com.
911 Assist™ (if equipped)
For 911 Assist™ to function properly, the vehicle must have
battery power after the crash, the cell phone must be previously
paired, connected to SYNC
, and continue to function properly
with the ability to make and maintain a 911 call initiated by
SYNC
, and the 911 Assist™ feature must be previously enabled
(set to ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
The cell phone or 911 Assist™ hardware may become damaged in
a crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, every cell phone operates differently. While SYNC
,
911 Assist™ works with most cell phones, some may have trouble
using this feature. Finally, not all crashes deploy an airbag or, in
certain vehicles, activate the fuel pump shut-off which are the
criteria to initiate 911 Assist™.
Entertainment Systems
65
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNC
will say
the following or a similar message:
“SYNC
will attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC

dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNC
is on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC
911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC
.
•A connectedBluetoothenabled cellular phone that has the ability to
make and maintain an outgoing call at the time of the incident.
•A connectedBluetoothenabled cellular phone that has adequate
network coverage, battery power and signal strength.
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
Entertainment Systems
67
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)

9. Scroll to toggle betweenYe s? and NO?. When the appropriate
response is in the display, press OK. If you chooseYe s,Primary Setwill
appear in the radio display. If you choose NO? , the system will confirm
that the phone was not set as the primary.
10. If you selected this as your primary phone, SYNC
may ask if you
would like to download yourBluetoothenabled cellular phone’s phone
book/call history (if supported).
11. Scroll to toggle betweenYe s? and NO? When the appropriate
response is in the radio display, press OK.
12. If you chooseYe s, the display will indicate that the phone book is
downloading and will confirm when it is downloaded. SYNC
will take
you back to the main menu.
Connecting a phone
To connect a previously pairedBluetoothenabled phone:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilSystem Settingsis selected and press OK.
3. Scroll untilBluetooth Devicesis selected and press OK.
4. Scroll untilConnect Bluetooth Deviceis selected and press OK. A list
of previously paired phones will display.
5. Select the desired device and press OK to connect to the phone.
Note:Only one device can be connected at a time. When another phone
is connected, the previous one will be disconnected.
Setting a phone as primary
To set a previously paired phone as your primary phone:
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilSystem Settingsis selected and press OK.
3. Scroll untilBluetooth Devicesis selected and press OK.
4. Scroll untilSet Primary Phoneis selected and press OK.
5. Scroll to select the desired phone and press OK.Set As Primary
Phone?will appear.
6. Press OK.Primary Setwill appear in the display.
Entertainment Systems
72
2011 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)