change time FORD FIESTA 2012 User Guide

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
BATTERY
Your vehicle is equipped with a Motorcraftmaintenance-free battery
which normally does not require additional water during its life of
service.
Note:If your battery has a
cover/shield, make sure it is
reinstalled after the battery has
been cleaned or replaced.
For longer, trouble-free operation,
keep the top of the battery clean
and dry. Also, make certain the
battery cables are always tightly
fastened to the battery terminals.
If you see any corrosion on the
battery or terminals, remove the cables from the terminals and clean
with a wire brush. You can neutralize the acid with a solution of baking
soda and water.
It is recommended that the negative battery cable terminal be
disconnected from the battery if you plan to store your vehicle for an
extended period of time. This will minimize the discharge of your battery
during storage.
Note:Electrical or electronic accessories or components added to the
vehicle by the dealer or the owner may adversely affect battery
performance and durability.
Maintenance and Specifications
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Calculating fuel economy
1. Fill the fuel tank completely and record the initial odometer reading
(in miles or kilometers).
2. Each time you fill the tank, record the amount of fuel added (in
gallons or liters).
3. After at least three to five tank fill-ups, fill the fuel tank and record
the current odometer reading.
4. Subtract your initial odometer reading from the current odometer
reading.
5. Follow one of the simple calculations in order to determine fuel
economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city
or highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel
economy. In general, lower temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Give consideration to the lists that follow and you may be able to change
a number of variables and improve your fuel economy.
Habits
•Smooth, moderate operation can yield up to 10% savings in fuel.
•Steady speeds without stopping will usually give the best fuel
economy.
•Idling for long periods of time (greater than one minute) may waste
fuel.
•Anticipate stopping; slowing down may eliminate the need to stop.
•Sudden or hard accelerations may reduce fuel economy.
•Slow down gradually.
•Driving at reasonable speeds (traveling at 55 mph [88 km/h] uses 15%
less fuel than traveling at 65 mph [105 km/h]).
•Revving the engine before turning it off may reduce fuel economy.
•Using the air conditioner or defroster may reduce fuel economy.
Maintenance and Specifications
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Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
permitted to intentionally remove an emission control device or prevent
it from working. Information about your vehicle’s emission system is on
the Vehicle Emission Control Information Decal located on or near the
engine. This decal also lists engine displacement.
Please consult yourWarranty Guidefor complete emission warranty
information.
On-board diagnostics (OBD-II)
Your vehicle is equipped with a computer that monitors the engine’s
emission control system. This system is commonly known as the
on-board diagnostics system (OBD-II). The OBD-II system protects the
environment by ensuring that your vehicle continues to meet
government emission standards. The OBD-II system also assists your
authorized dealer in properly servicing your vehicle. When the service
engine soon
indicator illuminates, the OBD-II system has detected
a malfunction. Temporary malfunctions may cause the service engine
soon
indicator to illuminate. Examples are:
1. The vehicle has run out of fuel—the engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel—the engine may misfire or run
poorly.
3. The fuel fill inlet may not have been properly closed. SeeEasy Fuel
“no cap” fuel systemin this chapter.
4. Driving through deep water—the electrical system may be wet.
These temporary malfunctions can be corrected by filling the fuel tank
with good quality fuel, properly closing the fuel fill inlet or letting the
electrical system dry out. After three driving cycles without these or any
other temporary malfunctions present, the service engine soon
indicator should stay off the next time the engine is started. A driving
cycle consists of a cold engine startup followed by mixed city/highway
driving. No additional vehicle service is required.
If the service engine soon
indicator remains on, have your vehicle
serviced at the first available opportunity. Although some malfunctions
detected by the OBD-II may not have symptoms that are apparent,
continued driving with the service engine soon
indicator on can
result in increased emissions, lower fuel economy, reduced engine and
transmission smoothness, and lead to more costly repairs.
Maintenance and Specifications
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GENERAL MAINTENANCE INFORMATION
Why maintain your vehicle?
Carefully following this schedule helps protect against major repair
expenses resulting from neglect or inadequate maintenance and may also
help to increase the value of your vehicle when you sell or trade it.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications as identified in theMaintenance and Specifications
chapter. Failure to perform scheduled maintenance specific in this guide
will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.
Your dealer has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. They are committed to meeting
your service needs and to assuring your continuing satisfaction.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To maintain the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is equipped with a message center which displays a message
at the proper oil change service interval; the interval is one year or
10,000 miles (16,000 km) under normal driving conditions. When
ENGINE OIL CHANGE DUE NEXT SERVICE or OIL CHANGE
REQUIRED appears in the message center display, it’s time for an oil
change; the oil change must be done within two weeks or 500 miles
(800 km) of the ENGINE OIL CHANGE DUE NEXT SERVICE or OIL
CHANGE REQUIRED message appearing. The oil minder system must be
reset after each oil change; refer to theInstrument Clusterchapter.
If your message center is prematurely reset or becomes inoperative, you
should perform the oil change interval at six months or 5,000 miles
(8,000 km) from your last oil change.
Scheduled Maintenance
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EXCEPTIONS
There are several exceptions to the Normal Schedule. They are listed
below:
Normal vehicle axle maintenance:Rear axles and power take-off
(PTO) units with synthetic fluid and light-duty trucks equipped with
Ford-design axles are lubricated for life; do not check or change fluid
unless a leak is suspected, service is required or the assembly has been
submerged in water. During long periods of trailer towing with outside
temperatures above 70°F (21°C) and at wide-open throttle for long
periods above 45 mph (72 km/h), non-synthetic rear axle fluids should
be changed every 3,000 miles (4,800 km) or three months, whichever
comes first. This interval can be waived if the axle is filled with 75W140
synthetic gear fluid meeting Ford specification WSL-M2C192-A, part
number F1TZ-19580-B or equivalent. Add friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear
axles (refer toMaintenance product specifications and capacitiesin
theMaintenance and Specificationschapter for details).
Police/Taxi/Livery vehicle axle maintenance:Change rear axle fluid
every 100,000 miles (160,000 km). Rear axle fluid change may be waived
if the axle was filled with 75W140 synthetic gear fluid meeting Ford
specification WSL-M2C192-A, part number FITZ-19580-B or equivalent.
Add four ounces (118 mL) of additive friction modifier XL-3
(EST-M2C118-A) or equivalent for complete refill of Traction-Lok rear
axles. The axle fluid should be changed anytime the axle has been
submerged in water
California fuel filter replacement:If the vehicle is registered in
California, the California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify the emission
warranty or limit recall liability prior to the completion of the vehicle’s
useful life. Ford Motor Company, however, urges you to have all
recommended maintenance services performed at the specified intervals
and to record all vehicle service.
Class A Motorhome:Change brake fluid every two years.
Hot climate oil change intervals:Vehicles operating in the Middle
East, North Africa, Sub-Saharan Africa or locations with similar climates
using an American Petroleum Institute (API) Certified for Gasoline
Engines (Certification mark) oil of SM or SN quality, the normal oil
change interval is 5,000 miles (8,000 km).
If the available API “SM” or “SN” oils are not available, then the oil
change service interval is 3,000 mile (4,800 km).
Scheduled Maintenance
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