service schedule FORD FIESTA 2013 7.G Owners Manual

Vehicle Care 219
Cleaning products.....................................219
Cleaning the exterior..................................219
Waxing.............................................221
Repairing minor paint damage............................221
Cleaning the engine...................................221
Cleaning the windows and wiper blades.....................222
Cleaning the interior...................................222
Cleaning the instrument panel and instrument cluster lens.......223
Cleaning leather seats..................................224
Cleaning the alloy wheels...............................224
Vehicle storage.......................................225
Wheels and Tires 228
Tirecare ...........................................228
Tire Pressure Monitoring System (TPMS)...................244
Changing a road wheel.................................248
Technical specifications.................................253
Wheel lug nut torque..................................253
Capacities and Specifications 254
Engine specifications..................................254
Engine drivebelt......................................254
Part numbers........................................258
Vehicle identification number............................259
Vehicle certification label...............................260
Transmission code designation............................260
Accessories 261
Accessories.........................................261
Ford Extended Service Plan 263
Scheduled Maintenance 266
Normal scheduled maintenance and log.....................271
6Table of Contents
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REPLACEMENT PARTS RECOMMENDATION
Your vehicle has been built to the highest standards using quality parts.
We recommend that you demand the use of genuine Ford and Motorcraft
parts whenever your vehicle requires scheduled maintenance or repair.
You can clearly identify genuine Ford and Motorcraft parts by looking for
the Ford, FoMoCo or Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and Mechanical Repairs
One of the best ways for you to make sure that your vehicle provides
years of service is to have it maintained in line with our
recommendations using parts that conform to the specifications detailed
in this Owner’s Manual. Genuine Ford and Motorcraft parts meet or
exceed these specifications.
Collision Repairs
We hope that you never experience a collision but, accidents do happen.
Genuine Ford replacement collision parts meet our stringent
requirements for fit, finish, structural integrity, corrosion protection and
dent resistance. During vehicle development we validate these parts
deliver the intended level of protection as a whole system. A great way
to know for sure you are getting this level of protection is to use genuine
Ford replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement parts are the only
replacement parts that benefit from a Ford Warranty. Damage caused to
your vehicle as a result of the failure of non-Ford parts may not be
covered by the Ford Warranty. For additional information, refer to the
terms and conditions of the Ford Warranty.
Introduction13
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EMISSION CONTROL SYSTEM
WARNING:Do not park, idle, or drive your vehicle in dry grass
or other dry ground cover. The emission system heats up the
engine compartment and exhaust system, which can start a fire.
WARNING:Exhaust leaks may result in entry of harmful and
potentially lethal fumes into the passenger compartment. If you
smell exhaust fumes inside your vehicle, have your dealer inspect your
vehicle immediately. Do not drive if you smell exhaust fumes.
Your vehicle is equipped with various emission control components and a
catalytic converter which will enable your vehicle to comply with applicable
exhaust emission standards. To make sure that the catalytic converter and
other emission control components continue to work properly:
•Use only the specified fuel listed.
•Avoid running out of fuel.
•Do not turn off the ignition while your vehicle is moving, especially at
high speeds.
•Have the items listed inscheduled maintenance information
performed according to the specified schedule.
The scheduled maintenance items listed inscheduled maintenance
informationare essential to the life and performance of your vehicle
and to its emissions system.
If other than Ford, Motorcraftor Ford-authorized parts are used for
maintenance replacements or for service of components affecting
emission control, such non-Ford parts should be equivalent to genuine
Ford Motor Company parts in performance and durability.
Illumination of the service engine soon indicator, charging system
warning light or the temperature warning light, fluid leaks, strange odors,
smoke or loss of engine power could indicate that the emission control
system is not working properly.
An improperly operating or damaged exhaust system may allow exhaust
to enter the vehicle. Have a damaged or improperly operating exhaust
system inspected and repaired immediately.
Do not make any unauthorized changes to your vehicle or engine. By
law, vehicle owners and anyone who manufactures, repairs, services,
sells, leases, trades vehicles, or supervises a fleet of vehicles are not
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
180Customer Assistance
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procedure outlined earlier in this chapter in theGetting the services
you needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not
bound by the decision, and may reject the decision and proceed to court
where all findings of the BBB Auto Line dispute, and decision, are
admissible in the court action. Should you choose to accept the BBB
AUTO LINE decision, Ford is then bound by the decision, and must
comply with the decision within 30 days of receipt of your acceptance
letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance183
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GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
that are there to help you with their professional servicing expertise. We
believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty Guideto
find out which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
Precautions
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. For vehicles equipped with an automatic transmission, set the parking
brake and shift to P (Park). For vehicles equipped with a manual
transmission, set the parking brake, press and hold the clutch pedal,
place the gearshift in 1 (First), and release the clutch pedal.
2. Turn off the engine and remove the key.
3. Block the wheels.
196Maintenance
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GENERAL MAINTENANCE INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it. Keep all receipts for completed maintenance with the vehicle.
Regular maintenance intervals for your vehicle have been established
based upon rigorous testing. It is important that you have your vehicle
serviced at the proper times. These intervals serve two purposes; one is
to maintain the reliability of your vehicle and the second is keep your
cost of owning the vehicle down.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet the specifications identified
in theCapacities and Specificationschapter. Failure to perform
scheduled maintenance invalidates warranty coverage on parts affected
by the lack of maintenance.
Why Maintain Your Vehicle at Your Dealership?
Factory-Trained Technicians
Service technicians participate in extensive factory-sponsored
certification training to help them become experts on the operation of
your vehicle. Ask your dealership about the training and certification
their technicians, have received. Your vehicle is very sophisticated and
built with multiple complex performance systems. Every manufacturer
develops these systems using different specifications and performance
features. That’s why it’s important to rely upon your dealership to
properly diagnose and repair your vehicle.
Genuine Ford and MotorcraftReplacement Parts
Dealerships stock Ford, Motorcraftand Ford-authorized branded
remanufactured replacement parts. These parts meet or exceed Ford
Motor Company’s specifications. Parts installed at your dealership carry a
nationwide, 12 month/12000 mile (20000 kilometer) parts and labor
limited warranty. If you do not use Ford authorized parts, they may not
meet Ford specifications and, depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening and Saturday hours to make
your service visit more convenient and they offer one stop shopping.
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They can perform any services that are required on your vehicle, from
general maintenance to collision repairs.
Note:Not all dealers have extended hours or bodyshops. Please contact
your dealer for details.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To maintain the proper
performance of your vehicle and its emission control systems, it is imperative
that scheduled maintenance be completed at the designated intervals.
Your vehicle is equipped with a message center which displays a message
at the proper oil change service interval; the interval is one year or
10000 miles (16000 kilometers) under normal driving conditions. When
ENGINE OIL CHANGE DUE NEXT SERVICE or OIL CHANGE REQUIRED
appears in the message center display, it’s time for an oil change; the oil
change must be done within two weeks or 500 miles (800 kilometers) of
the ENGINE OIL CHANGE DUE NEXT SERVICE or OIL CHANGE
REQUIRED message appearing. The oil minder system must be reset after
each oil change; refer to theInstrument Clusterchapter.
If your message center is prematurely reset or becomes inoperative, you
should perform the oil change interval at six months or 5000 miles
(8000 kilometers) from your last oil change.
Your vehicle is very sophisticated and built with multiple complex
performance systems. Every manufacturer develops these systems using
different specifications and performance features. That’s why it’s important
to rely upon your dealership to properly diagnose and repair your vehicle.
Ford Motor Company has recommended maintenance intervals for various
parts and component systems based upon engineering testing. Ford Motor
Company relies upon this testing to determine the most appropriate
mileage for replacement of oils and fluids to protect your vehicle at the
lowest overall cost to you and recommends against maintenance schedules
that deviate from the scheduled maintenance information.
Ford strongly recommends the using only genuine Ford, Motorcraftor
Ford-authorized remanufactured replacement for parts because they are
engineered for your vehicle.
Scheduled Maintenance267
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Additives and Chemicals
Ford Motor Company recommended additives and chemicals are listed in
the Owner Manual and in the Ford Workshop Manual. Additional
chemicals or additives not approved by Ford and are not recommended
as part of normal maintenance. Please consult yourWarranty Manual
for complete warranty information.
Oils, fluids and flushing
In many cases, fluid discoloration is a normal operating characteristic
and, by itself, does not necessarily indicate a concern or that the fluid
needs to be changed. However, discolored fluids that also show signs of
overheating and/or foreign material contamination should be inspected
immediately by a qualified expert such as the factory-trained technicians
at your dealership. Your vehicle’s oils and fluids should be changed at the
specified intervals or in conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle sub-systems during scheduled
maintenance. It is critical that systems are flushed only with new fluid
that is the same as that required to fill and operate the system, or using
a Ford-approved flushing chemical.
Owner Checks and Services
Certain basic maintenance checks and inspections should be performed
every month or at six months intervals.
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if
necessary.
Parking brake for proper operation.
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Check Every Six Months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag, safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as
necessary.
Multi-point Inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help make sure your vehicle keeps
running great.
Multi-point Inspection
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires for wear and proper pressure,
including spare
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
and window washer.
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
Scheduled Maintenance269
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