USB FORD FIESTA 2018 Owner's Guide

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port. See
USB Port
(page 275).
347
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

2. Follow the prompts on the
touchscreen.
3. Follow the prompts that appear on your phone to allow access to Apple
CarPlay.
After completing the setup, your phone
connects to CarPlay automatically when
plugged into a USB port.
To disable this feature from the
Settings screen, select: Menu Item
Apple CarPlay Preferences
Your device is listed if SYNC detects
Apple CarPlay. Select the name of your
device and select:
Disable
To return to SYNC 3, go to the Apple
CarPlay home screen and select the SYNC
app.
Note: Contact Apple for Apple CarPlay
support.
Android Auto
Android Auto is compatible with most
devices with Android 5.0 or newer.
1. Download the Android Auto app to your device from Google Play to
prepare your device (this may require
mobile data usage).
Note: The Android Auto App may not be
available within your current market.
2. Plug your device into a USB port. See USB Port (page 275).
3. To switch this feature on from the Settings screen, scroll left on the
screen and select: Menu Item
Android Auto Preferences
Enable Android Auto
Note: Android Auto must be switched on
after plugging in your device.
To disable this feature from the
Settings screen, select: Menu Item
Android Auto Preferences
Your device is listed if SYNC detects
Android Auto. Select the name of your
device and select:
Disable
Note: You may need to slide your Settings
screen to the left to select
Apple CarPlay
Preferences or Android Auto Preferences.
To return to SYNC 3, select the
speedometer icon in the Android Auto
menu bar at the bottom of the
touchscreen, and then touch the option to
return to SYNC.
Note: Contact Google for Android Auto
support.
NAVIGATION
Your navigation system is comprised of
two main features, destination mode and
map mode.
348
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

Note:
Available AppLink enabled apps will
vary by market.
Note: You must pair and connect your
smartphone via Bluetooth to SYNC 3 to
access AppLink.
Note: iPhone users need to connect the
phone to the USB port.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit: Websites
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps will work automatically with no
setup. Other apps will want you to configure
your personal settings and personalize your
experience by creating stations or
favorites.We recommend you do this at
home or outside of your vehicle.
Note: We encourage you to review the
smartphone app ’s terms of service and
privacy policies because Ford is not
responsible for your app or its use of data.
Note: AppLink is a native SYNC system
feature. Accessing mobile apps through
AppLink is only possible when Android Auto
or Apple CarPlay are disabled. Some apps
may only be accessible in the car through
AppLink and others only through Android
Auto or Apple CarPlay. Please refer to the
Smartphone Connectivity information to
disable Android Auto or Apple CarPlay.
Note: In order to use an app with SYNC 3,
the app needs to be running in the
background of your phone. If you shut down
the app on your phone, it shuts down the
app on SYNC 3 as well. Note:
If a SYNC 3 AppLink compatible app
is not shown in the Apps Domain, make sure
the required app is running on the mobile
device. Action and Descrip-
tion
Menu Item
SYNC 3 will search
and connect to
compatible app(s)
running on your
mobile device.
Find Mobile Apps
Enabling SYNC 3 Mobile Apps
In order to enable mobile apps, SYNC 3
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
The connected device sends data to Ford
in the United States. The information is
encrypted and includes your VIN, SYNC 3
module number, odometer, usage
statistics and debugging information. We
retain this data for only as long as
necessary to provide this service,
troubleshoot, and improve products and
services and to offer you products and
services that may interest you where
allowed by law.
Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Note: Ford reserves the right to limit
functionality or deactivate mobile apps at
any time.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
357
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

Sound Settings
Adjusts the amount the audio system volume increases with speed,
or turns the feature off.
Speed
Compensated
Vol.
Optimizes the sound based on the location of the listeners.
Occupancy Mode
Stereo
Sound Settings
Surround
Your vehicle might not have all of these features.
Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only. Action and Description
Menu Item
For some USB devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Podcast Speed
Faster
Normal
Slower
For some USB devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Gracenote®
Management
360
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

Second Level Messages, Actions and Descriptions
Menu Item
Enable or disable considering traffic information when planning a
route. The system can find a faster route based on heavy traffic flow
information or detect a Road Closed incident and find a detour route
if possible.
Dynamic Route
Guidance
If selected, SYNC 3 avoids freeways when computing a navigation
route.
Avoid Freeways
If selected, SYNC 3 avoids Toll Roads when computing a navigation
route.
Avoid Toll
Roads
If selected, SYNC 3 avoids the use of Ferries or Trains when computing
a navigation route.
Avoid
Ferries/Car
Trains
Navigation Preferences Action and Description
Menu Item
Navigation Preferences You can adjust how the system provides prompts.
Guidance
Prompts
Then select any of the following:
A tone sounds followed by voice instructions.
Voice and Tones
Only voice instructions are given.
Voice Only
Only a tone sounds to prompt you.
Tones Only
Mobile Apps
You can enable the control of compatible
mobile apps running on your Bluetooth or
USB device on SYNC 3. In order to enable
mobile apps, SYNC 3 requires user consent
to send and receive app authorization
information and updates using the data
plan associated with the connected device. The connected devices sends data to Ford
in the United States. The encrypted
information includes your VIN, SYNC 3
module number, anonymous usage
statistics and debugging information.
Updates may take place automatically.
Note:
All Mobile Apps may not be
compatible with the system.
367
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note:
If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks. To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website. Website
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book.
373
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 333).
The file format is not
supported by SYNC 3.
376
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Update media index. See Settings (page
359).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
377
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a
compatible smartphone; an
Android with OS 2.3 or
higher or an iPhone 3GS or
newer with iOS 5.0 or higher.
Additionally, make sure you
You did not connect an
Applink Compatible phone
to SYNC 3.
AppLink Mobile Applica-
tions: When I select
"Connect Mobile Apps,"
SYNC 3 does not find any
applications.
pair and connect your phone
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
379
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
381
2018 Fiesta (CCT) Canada/United States of America, JE8J 19A321 AB enUSA, Edition date: 201706, First-Printing SYNC™ 3