bluetooth FORD FIESTA 2019 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
369
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
370
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 327).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
353).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
371
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
372
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
375
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
376
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 supports multiple languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the languages
based on the most popular languages
spoken. If the selected language is not
available, SYNC 3 remains in the current
active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
379
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing SYNC™ 3

Cleaning the Interior....................................214
Mirrors..................................................................... 215
Cleaning the Wheels...................................216
Cleaning the Windows and Wiper Blades............................................................214
Clearing All MyKeys.......................................54
Climate Control..............................................96
Clock....................................................................87 Type 1........................................................................\
. 87
Type 2........................................................................\
87
Clutch Fluid Check - Manual Transmission...............................................192
Coolant Check See: Engine Coolant Check............................. 187
Crash Sensors and Airbag Indicator
........45
Creating a MyKey............................................53 Programming/Changing Configurable
Settings............................................................... 53
Cruise Control
.................................................69
Principle of Operation....................................... 146
Cruise control See: Using Cruise Control................................ 146
Customer Assistance
..................................165
D
Data Recording
..................................................9
Comfort, Convenience and Entertainment
Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Declaration of Conformity
.......................429
Radio Frequency Statement......................... 429
Digital Radio..................................................266 HD Radio Reception and Station
Troubleshooting............................................ 267
Direction Indicators........................................74
Doors and Locks..............................................57
Drive Belt Routing - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................210
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 40
Proper Driver and Front Passenger Seating Adjustment........................................................ 39Driver Knee Airbag
.........................................44
Driving Aids......................................................147
Driving Hints...................................................158
Driving Through Water................................158
E
Eco Mode.........................................................147 Resetting Eco Mode........................................... 147
Type 1....................................................................... 147
Economical Driving......................................158
Electromagnetic Compatibility
...............401
Emission Law.................................................124
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........125
Tampering With a Noise Control System............................................................... 124
End User License Agreement.................403 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 403
Engine Block Heater
.....................................115
Using the Engine Block Heater....................... 116
Engine Coolant Check.................................187 Adding Coolant.................................................... 187
Coolant Change.................................................. 189
Engine Coolant Temperature Management.................................................. 190
Fail-Safe Cooling................................................ 189
Recycled Coolant............................................... 189
Severe Climates.................................................. 189
Engine Cooling Fan......................................186
Engine Emission Control............................124
Engine Immobilizer See: Passive Anti-Theft System..................... 65
Engine Oil Check...........................................185 Adding Engine Oil............................................... 185
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................185
Engine Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................243
Entertainment...............................................327 AM/FM Radio...................................................... 328
Apps....................................................................... 336
Bluetooth Stereo or USB................................ 335
CD........................................................................\
.... 334
HD Radio ™ Information (If
Available).......................................................... 331
433
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing Index

Roadside Emergencies..............................160
Running-In See: Breaking-In.................................................. 158
Running Out of Fuel.....................................118 Adding Fuel From a Portable Fuel
Container........................................................... 119
Filling a Portable Fuel Container................... 118
S
Safety Canopy ™
............................................44
Safety Precautions........................................117
Satellite Radio..............................................268
Satellite Radio Electronic Serial Number
(ESN)................................................................ 269
Satellite Radio Reception Factors..............269
SIRIUS® Satellite Radio Service.................269
Troubleshooting................................................. 270
Scheduled Maintenance Record...........390
Scheduled Maintenance..........................384
Seatbelt Extension........................................36
Seatbelt Height Adjustment
......................33
Seatbelt Reminder........................................34
Belt-Minder™........................................................ 34
Seatbelts...........................................................30 Principle of Operation........................................ 30
Seatbelt Warning Lamp and Indicator Chime...............................................................33
Conditions of operation..................................... 34
Seats
.................................................................103
Security..............................................................65
Settings...........................................................353 911 Assist............................................................... 358
Ambient Lighting............................................... 365
Bluetooth.............................................................. 355
Clock....................................................................... 355
Display................................................................... 366
General.................................................................. 363
Media Player........................................................ 354
Mobile Apps.......................................................... 361
Navigation............................................................ 359
Phone..................................................................... 355
Radio...................................................................... 358
Sound..................................................................... 353
Valet Mode........................................................... 367
Vehicle................................................................... 365
Voice Control...................................................... 366
Wi-Fi & Hotspot................................................. 363Side Airbags
.....................................................43
Sitting in the Correct Position..................103
Snow Chains See: Using Snow Chains................................. 234
Spare Wheel See: Changing a Road Wheel....................... 238
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................389
Exceptions........................................................... 390
Speed Control See: Cruise Control............................................ 146
Stability Control
.............................................137
Principle of Operation....................................... 137
Starter Switch See: Ignition Switch............................................. 112
Starting a Gasoline Engine.........................114 Cold or Hot Engine.............................................. 114
Engine Idle Speed after Starting.................... 115
Failure to Start...................................................... 115
Flooded Engine..................................................... 115
Starting and Stopping the Engine...........112 General Information............................................ 112
Steering.............................................................147 Electric Power Steering..................................... 147
Steering Wheel
...............................................68
Storage Compartments...............................111
Sunroof See: Moonroof...................................................... 80
Supplementary Restraints System.........38 Principle of Operation........................................ 38
Switching Off the Engine............................115 Vehicles With a Turbocharger......................... 115
Symbols Glossary
.............................................7
SYNC™ 3..........................................................311
General Information........................................... 311
SYNC™ 3 Troubleshooting......................367
SYNC™ Applications and Services........................................................289
911 Assist............................................................... 289
SYNC Mobile Apps............................................. 291
SYNC™
............................................................273
General Information.......................................... 273
SYNC™ Troubleshooting
.........................303
438
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing Index

T
Tailgate
See: Manual Liftgate.......................................... 60
Technical Specifications See: Capacities and Specifications............243
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)........................167
Tire Care...........................................................219
Glossary of Tire Terminology.......................... 221
Important information for 205/40R17 low-profile tires and wheels...................... 219
Information About Uniform Tire Quality Grading.............................................................. 219
Information Contained on the Tire Sidewall............................................................ 222
Temperature A B C............................................ 220
Traction AA A B C.............................................. 220
Treadwear............................................................ 220
Tire Pressure Monitoring System...........234 Changing Tires With a Tire Pressure
Monitoring System....................................... 236
Understanding Your Tire Pressure Monitoring System ...................................... 236
Tires See: Wheels and Tires...................................... 219
Towing a Trailer.............................................155
Towing the Vehicle on Four Wheels...........................................................155
Emergency Towing............................................. 155
Recreational Towing.......................................... 156
Towing..............................................................155
Traction Control
............................................136
Principle of Operation....................................... 136
Transmission Code Designation
.............247
Transmission Specifications - 5-Speed Manual Transmission..............................244
Transmission Specifications - Automatic Transmission..............................................243
Transmission..................................................128
Transporting the Vehicle............................155
Trip Computer
..................................................87
U
Under Hood Overview - 1.6L Duratec-16V Ti-VCT (Sigma).........................................183
USB Port
..........................................................272 Using Cruise Control...................................146
Switching Cruise Control Off......................... 146
Switching Cruise Control On.......................... 146
Using MyKey With Remote Start Systems..........................................................55
Using Snow Chains.....................................234
Using Stability Control...............................138
Using Summer Tires
...................................234
Using SYNC™ With Your Media Player............................................................294
Accessing Your USB Song Library...............298
Bluetooth Devices and System Settings............................................................ 300
Connecting Your Digital Media Player to the USB Port.......................................................... 294
Media Menu Features....................................... 297
Media Voice Commands................................ 295
USB 2..................................................................... 300
Voice Commands for Audio Sources..........301
Using SYNC™ With Your Phone.............277 Accessing Features through the Phone
Menu.................................................................. 282
Accessing Your Phone Settings................... 285
Bluetooth Devices............................................. 286
Making Calls......................................................... 281
Pairing a Phone for the First Time...............278
Pairing Subsequent Phones.......................... 279
Phone Options during an Active Call..........281
Phone Voice Commands................................ 279
Receiving Calls..................................................... 281
System Settings................................................. 287
Text Messaging................................................... 283
Using Traction Control
................................136
Switching the System Off............................... 136
System Indicator Lights and Messages.......................................................... 136
Using a Switch..................................................... 136
Using the Information Display Controls............................................................. 136
Using Voice Recognition............................275 Apps........................................................................\
326
Automatic Blower Motor Speed Reduction......................................................... 327
Climate Control.................................................. 323
Entertainment
..................................................... 322
General................................................................... 321
Initiating a Voice Session................................ 275
Navigation............................................................. 325
439
2019 Fiesta (CCT) Canada/United States of America, KE8J 19A321 AA enUSA, Edition date: 201806, Second-Printing Index