phone FORD FLEX 2009 1.G Owner's Guide

In Canada:
Mailing Address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing Address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional Assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
If you are in another foreign country, contact the nearest authorized
dealer. If the authorized dealer employees cannot help you, they can
direct you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
Customers in the U.S. should call 1-800-392-3673.
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GENUINE FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Genuine Ford Accessories are available for your
vehicle through your local Ford or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Genuine Ford Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
For a complete listing of the accessories that are available for your
vehicle, please contact your dealer or visit our online store at:
www.fordaccessoriesstore.com.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
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A
Accessory delay ..........................98
AdvanceTrac ..............................257
Air cleaner filter ...............359–361
Air conditioning ..............64, 67, 70
manual heating and air
conditioning system .................64
Airbag supplemental restraint
system ................181–182, 190, 192
and child safety seats ............183
description ..............182, 190, 192
disposal ....................................196
driver airbag ............184, 191, 194
indicator light .................190, 195
operation .................184, 191, 194
passenger airbag .....184, 191, 194
side airbag ...............................190
All Wheel Drive (AWD),
driving off road .........................271
Ambient mood/lighting ...............81
AM/FM .........................................16
Antifreeze
(see Engine coolant) ................339
Anti-lock brake system
(see Brakes) ..............................255
Anti-theft system ..............142, 145
arming the system ..................145
disarming a triggered
system .....................................147
Audio system (see Radio) .........16
Automatic transaxle
fluid, refill capacities ..............362
fluid, specification ..................362
Automatic transmission
driving an automatic
overdrive .................................264
fluid, adding ............................358fluid, checking ........................358
Auxiliary input jack (Line in) ....25
B
Battery .......................................336
acid, treating emergencies .....336
jumping a disabled battery ....307
maintenance-free ....................336
replacement, specifications ...361
servicing ..................................336
Belt-Minder
.............................177
Booster seats .............................212
Brakes ........................................255
anti-lock ...................................255
anti-lock brake system (ABS)
warning light ...........................256
fluid, checking and adding ....357
fluid, refill capacities ..............362
fluid, specifications .................362
lubricant specifications ..........362
parking ....................................256
shift interlock ..........................262
Bulbs ............................................82
C
Capacities for refilling fluids ....362
Cargo net ...................................123
CD ................................................16
Cell phone use ..............................7
Child safety seats ......................201
in front seat ............................202
in rear seat ..............................202
LATCH .....................................205
recommendations ...................199
tether anchorage hardware ...207
Child safety seats - booster
seats ...........................................212
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