roof FORD FLEX 2016 1.G User Guide

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
228
Flex (), enUSA, First Printing Customer Assistance

Protected components
Fuse amp rating
Fuse or relay number
Center console power point.
20A **
6
Power liftgate.
30A **
7
Moonroof.
20A **
8
Second row console power point.
20A **
9
Third row power seats relay.
Relay
10
Heated rear window relay.
Relay
11
Trailer tow battery charge relay.
Relay
12
Starter motor relay.
Relay
13
Cooling fan number 2 relay.
Relay
14
Fuel pump relay.
Relay
15
Not used.
-
16
110V AC power point.
30A **
17
Front blower motor relay.
40A **
18
Starter relay.
30A **
19
Storage bin power point.
20A **
20
Instrument panel power point / cigar
lighter.
20A
**
21
Third row seat module.
30A **
22
Driver power seat.
30A **
23
Memory module.
Trailer tow battery charge.
30A **
24
Not used.
-
25
Rear window defroster.
40A **
26
Heated mirrors.
Cargo power point.
20A **
27
234
Flex (), enUSA, First Printing Fuses

Protected components
Fuse amp rating
Fuse or relay number
Intelligent access module power.
20A
27
Not used (spare).
15A
28
Radio.
20A
29
Global positioning system module.
Front park lamps.
15A
30
Trailer tow relay for park lamps.
Front side markers.
Trailer tow brake controller.
5A
31
Smart window motors.
15A
32
Master window and mirror switch.
Lock switch illumination.
Moonroof.
110V AC power point.
Interior rearview mirror.
Not used (spare).
10A
33
Reverse park aid module.
10A
34
Rear heated seat module.
Blind spot monitor module.
Rear video camera.
Interior mirror.
Climate control humidity sensor.
5A
35
Heads-up display.
Heated steering wheel.
10A
36
Refrigerator.
10A
37
Front passenger window switch.
10A
38
High beams.
15A
39
Rear park lamps.
10A
40
License plate lamps.
Occupant classification sensor.
7.5A
41
Restraint control module.
Not used (spare).
5A
42
Not used (spare).
10A
43
Not used (spare).
10A
44
241
Flex (), enUSA, First Printing Fuses

•
Do not allow wax to come in contact
with any non-body (low-gloss black)
colored trim. The wax will discolor or
stain the parts over time.
•Roof racks.
• Bumpers.
• Grained door handles.
• Side moldings.
• Mirror housings.
• Windshield cowl area.
• Do not apply wax to glass areas.
• After waxing, your car's paint should
feel smooth, and be free of streaks and
smudges.
CLEANING THE ENGINE
Engines are more efficient when they are
clean because grease and dirt buildup keep
the engine warmer than normal.
When washing:
• Take care when using a power washer
to clean the engine. The high-pressure
fluid could penetrate the sealed parts
and cause damage.
• Do not spray a hot engine with cold
water to avoid cracking the engine
block or other engine components.
• Spray Motorcraft Engine Shampoo and
Degreaser on all parts that require
cleaning and pressure rinse clean. In
Canada, use Motorcraft Engine
Shampoo.
• Never wash or rinse the engine while it
is hot or running; water in the running
engine may cause internal damage. •
Never wash or rinse any ignition coil,
spark plug wire or spark plug well, or
the area in and around these locations.
• Cover the battery, power distribution
box, and air filter assembly to prevent
water damage when cleaning the
engine.
CLEANING THE WINDOWS AND
WIPER BLADES
Car wash chemicals and environmental
fallout can result in windshield and wiper
blade contamination. Dirty windshield and
wipers will result in poor windshield wiper
operation. Keep the windshield and wiper
blades clean to maintain windshield wiper
performance.
To clean the windshield and wiper blades:
• Clean the windshield with a
non-abrasive glass cleaner. When
cleaning the interior of the windshield,
avoid getting any glass cleaner on the
instrument panel or door panels. Wipe
any glass cleaner off these surfaces
immediately.
• For windshields contaminated with
tree sap, chemicals, wax or bugs, clean
the entire windshield using steel wool
(no greater than 0000 grade) in a
circular motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
266
Flex (), enUSA, First Printing Vehicle Care

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Accessories are available for your
vehicle through an authorized Ford dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Hood deflectors.
• Graphics.
• Side-window deflectors.
• Splash guards.
• Spoiler.
Interior Style
• Ambient lighting.
• Door sill plates with logo.
• Floor mats. •
Illuminated door sill plate.
• Rear seat entertainment*.
Lifestyle
• Ash cup or coin holder.
• Camping tent*.
• Cargo area protector.
• Cargo net.
• Cargo organization and management.
• Conversation mirror.
• Roof racks and carriers*.
• Roof rails.
• Seat covers.
• Trailer hitches, wiring harnesses and
accessories.
Peace of Mind
• Full vehicle covers*.
• Locking fuel plug.
• Remote start.
• Vehicle security systems.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the
manufacturer ’s limited warranty details,
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
365
Flex (), enUSA, First Printing Accessories

Hints on Controlling the Interior
Climate...........................................................118
Cooling the Interior Quickly............................. 119
General Hints........................................................ 118
Heating the Interior Quickly............................. 119
Recommended Settings for Cooling...........120
Recommended Settings for Heating...........119
Side Window Defogging in Cold Weather............................................................. 120
Hints on Driving With Anti-Lock Brakes.............................................................172
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch...............................................147
In California (U.S. Only).............................227
Information Display Control.......................74
Information Displays.....................................97 General Information............................................ 97
Information Messages................................105
Adaptive Cruise Control.................................. 106
AdvanceTrac ™.................................................... 106
Alarm...................................................................... 106
Automatic Engine Shutdown......................... 107
AWD........................................................................\
. 107
Battery and Charging System....................... 108
Blind Spot Information and Cross Traffic Alert System................................................... 108
Brake System....................................................... 109
Collision Warning System............................... 109
Doors and Locks................................................. 109
Fuel........................................................................\
... 110
Keys and Intelligent Access............................. 110
Maintenance......................................................... 110
MyKey........................................................................\
111
Park Aid.................................................................... 112
Power Steering...................................................... 112
Seats........................................................................\
. 112
Tire Pressure Monitoring System................... 113
Towing...................................................................... 113
Traction Control.................................................... 113
Transmission......................................................... 113Installing Child Restraints
............................16
Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 23
Instrument Cluster
..........................................91
Instrument Lighting Dimmer......................81
Interior Lamps
.................................................84
Front Row Map Lamps...................................... 85
Second Row Map Lamps.................................. 85
Interior Mirror...................................................89 Auto-Dimming Mirror......................................... 89
Introduction.........................................................7
J
Jump Starting the Vehicle.........................223 Connecting the Jumper Cables.................... 223
Jump Starting...................................................... 224
Preparing Your Vehicle..................................... 223
Removing the Jumper Cables....................... 224
K
Keyless Entry
....................................................67
SECURICODE™ Keyless Entry
Keypad................................................................. 67
Keyless Starting
.............................................147
Ignition Modes..................................................... 148
Keys and Remote Controls.........................49
L
Lighting Control
..............................................79
Headlamp Flasher............................................... 80
High Beams............................................................ 79
Lighting
...............................................................79
General Information............................................ 79
Load Carriers See: Roof Racks and Load Carriers.............201
Load Carrying
.................................................201
Load Limit.......................................................201 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 208
Vehicle Loading - with and without a Trailer.................................................................. 201
409
Flex (), enUSA, First Printing Index

Locking and Unlocking................................60
Activating Intelligent Access............................. 61
Autolock................................................................... 62
Autounlock ............................................................ 62
Battery Saver......................................................... 63
Enabling or Disabling Autolock and Autounlock........................................................ 62
Illuminated Entry.................................................. 63
Illuminated Exit..................................................... 63
Locking and Unlocking the Doors with the Key Blade........................................................... 60
Opening a Rear Door From the Inside...........61
Power Door Locks................................................ 60
Remote Control.................................................... 60
Smart Unlocks for Integrated Keyhead Transmitter......................................................... 61
Smart Unlocks for Intelligent Access Keys....................................................................... 61
Locks..................................................................60
Lug Nuts See: Changing a Road Wheel........................ 291
M
Maintenance..................................................243 General Information......................................... 243
Manual Climate Control..............................114
Manual Liftgate...............................................63 Closing the Liftgate............................................. 64
Opening the Liftgate........................................... 64
Manual Seats
.................................................126
Lumbar Adjustment........................................... 127
Moving the Seat Backward and Forward............................................................. 126
Recline Adjustment........................................... 126
Media Hub
........................................................317
Memory Function.........................................128
Easy Entry and Exit Feature............................ 129
Linking a PreSet Position to your Remote Control or Intelligent Access Key Fob
........................................................................\
...... 129
Saving a PreSet Position................................. 128
Message Center See: Information Displays................................. 97
Mirrors See: Heated Windows and Mirrors................121
See: Windows and Mirrors............................... 86
Mobile Communications Equipment
.......12 Moonroof..........................................................89
Bounce-Back......................................................... 90
Opening and Closing the Moonroof.............90
Venting the Moonroof........................................ 90
Motorcraft Parts - 3.5L Duratec.............298
Motorcraft Parts - 3.5L Ecoboost™
.................................................299
MyKey Troubleshooting...............................58
MyKey ™
.............................................................54
Principle of Operation........................................ 54
N
Normal Scheduled Maintenance...........372 Intelligent Oil-Life Monitor™......................... 372
Normal Maintenance Intervals..................... 373
O
Oil Change Indicator Reset.......................247
Oil Check See: Engine Oil Check....................................... 247
Opening and Closing the Hood..............243 Closing the Hood............................................... 244
Opening the Hood............................................. 243
Ordering Additional Owner's Literature
.....................................................230
Obtaining a French Owner ’s Manual...........231
Overhead Console.......................................146
P
Parking Aids
.....................................................177
Principle of Operation........................................ 177
Parking Brake
..................................................173
Passive Anti-Theft System.........................70 SecuriLock®........................................................... 70
PATS See: Passive Anti-Theft System..................... 70
Pedals.................................................................75
Perchlorate.........................................................11
Personal Safety System ™
.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Post-Crash Alert System..........................225
Power Door Locks See: Locking and Unlocking............................ 60
410
Flex (), enUSA, First Printing Index

Power Liftgate.................................................64
Hands-Free Feature............................................ 67
Obstacle Detection............................................. 66
Opening and Closing the Liftgate.................. 65
Setting the Liftgate Open Height.................. 66
Stopping the Liftgate Movement.................. 66
Power Seats
....................................................127
Power Lumbar..................................................... 128
Power Steering Fluid Check.....................254
Power Windows
.............................................86
Accessory Delay................................................... 86
Bounce-Back......................................................... 86
One-Touch Down................................................ 86
One-Touch Up...................................................... 86
Window Lock......................................................... 86
Protecting the Environment........................14
R
Rear Parking Aid
.............................................177
Rear Passenger Climate Controls............121
Rear Seats
.......................................................129
Adjusting the Rear Seats................................. 129
Rear View Camera
.......................................182
Using the Rear View Camera System.........182
Rear View Camera See: Rear View Camera.................................... 182
Rear Window Wiper and Washers............77 Rear Camera Washer.......................................... 78
Rear Window Washer......................................... 78
Rear Window Wiper............................................. 77
Recommended Towing Weights............210
Refueling..........................................................155
Remote Control
..............................................49
Car Finder................................................................. 51
Integrated Keyhead Transmitter.................... 49
Intelligent Access Key........................................ 50
Memory Feature................................................... 53
Remote Start......................................................... 52
Replacing the Battery......................................... 50
Sounding the Panic Alarm................................ 52
Remote Start
..................................................122
Automatic Settings............................................ 122
Removing a Headlamp.............................258
Repairing Minor Paint Damage..............268 Replacement Parts
Recommendation.........................................11
Collision Repairs..................................................... 11
Scheduled Maintenance and Mechanical Repairs................................................................... 11
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................53
Reporting Safety Defects (Canada Only)...............................................................231
Reporting Safety Defects (U.S. Only)...............................................................231
Roadside Assistance
...................................221
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 221
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................222
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 222
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 221
Vehicles Sold in the United States: Using Roadside Assistance.................................... 221
Roadside Emergencies...............................221
Roof Racks and Load Carriers.................201
Running-In See: Breaking-In.................................................. 218
Running Out of Fuel....................................154 Adding Fuel From a Portable Fuel
Container.......................................................... 155
Filling a Portable Fuel Container.................. 155
S
Safety Canopy ™
............................................46
Safety Precautions.......................................153
Scheduled Maintenance Record............377
Scheduled Maintenance..........................369
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts............................................................31 Principle of Operation.......................................... 31
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats
..................................................................123
Security..............................................................70
411
Flex (), enUSA, First Printing Index

Side Airbags.....................................................45
Sitting in the Correct Position..................123
Snow Chains See: Using Snow Chains................................. 287
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On-board Diagnostics (OBD-II)....................... 12
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance...............................................375
Exceptions............................................................ 376
Speed Control See: Cruise Control............................................ 185
Stability Control
.............................................175
Principle of Operation....................................... 175
Starter Switch See: Ignition Switch............................................ 147
Starting a Gasoline Engine.......................148 Automatic Engine Shutdown........................ 150
Failure to Start..................................................... 150
Guarding Against Exhaust Fumes.................151
Important Ventilating Information................151
Stopping the Engine When Your Vehicle is Moving................................................................. 151
Stopping the Engine When Your Vehicle is Stationary......................................................... 150
Vehicles with an Ignition Key......................... 148
Vehicles with Keyless Start............................. 149
Starting and Stopping the Engine..........147 General Information........................................... 147
Steering............................................................197 Electric Power Steering..................................... 197
Steering Wheel
................................................72
Storage Compartments.............................145
Sunroof See: Moonroof...................................................... 89
Sun Visors.........................................................89 Illuminated Vanity Mirror................................... 89
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Symbols Glossary
.............................................7 SYNC™ Applications and
Services........................................................336
911 Assist............................................................... 336
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only)................................................... 340
Vehicle Health Report (If Equipped, United States Only).................................................... 338
SYNC™ AppLink ™
.....................................344
SYNC Mobile Apps............................................ 344
SYNC™............................................................318 General Information.......................................... 318
SYNC™ Troubleshooting
.........................356
T
Tailgate See: Manual Liftgate........................................... 63
See: Power Liftgate............................................. 64
Technical Specifications See: Capacities and Specifications............297
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................228
Tire Care...........................................................273 Glossary of Tire Terminology......................... 275
Information About Uniform Tire Quality Grading.............................................................. 273
Information Contained on the Tire Sidewall............................................................ 276
Temperature A B C............................................. 274
Traction AA A B C............................................... 274
Treadwear............................................................. 274
Tire Pressure Monitoring System..........288 Changing Tires With a Tire Pressure
Monitoring System....................................... 289
Understanding Your Tire Pressure Monitoring System ...................................... 289
Tires See: Wheels and Tires....................................... 271
Towing a Trailer
............................................209
Load Placement................................................ 209
Towing the Vehicle on Four Wheels...........................................................216
Emergency Towing............................................. 216
Recreational Towing.......................................... 216
Towing.............................................................209
Traction Control.............................................174 Principle of Operation....................................... 174
412
Flex (), enUSA, First Printing Index