USB FORD FLEX 2018 Service Manual

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
442
Flex (TP3) , enUSA, Edition date: 201801, Second Printing SYNC™ 3

Cleaning the Instrument Panel and
Instrument Cluster Lens..........................271
Cleaning the Interior.....................................271
Cleaning the Wheels
...................................273
Cleaning the Windows and Wiper Blades...........................................................270
Clearing All MyKeys
.......................................59
Climate............................................................396
Climate Control
..............................................114
Climate Controlled Seats...........................137 Cooled Seats......................................................... 137
Heated Seats........................................................ 137
Collision Warning System.........................201 PRINCIPLE OF OPERATION........................... 201
Coolant Check See: Engine Coolant Check........................... 250
Crash Sensors and Airbag Indicator
.......50
Creating a MyKey...........................................58
Programming/Changing Configurable
Settings............................................................... 58
Cross Traffic Alert.........................................198 False Alerts.......................................................... 200
Switching the System Off and On..............200
System Errors..................................................... 200
System Lights, Messages and Audible Alerts.................................................................. 199
System Limitations.......................................... 200
Using the System............................................... 198
Cruise Control
...................................................77
Principle of Operation...................................... 189
Cruise control See: Using Cruise Control................................ 189
Customer Assistance
..................................227
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps............................84
Direction Indicators
.......................................85
Doors and Locks.............................................63
Driver and Passenger Airbags...................45 Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driving Aids
.....................................................196
Driving Hints...................................................218 Driving Through Water
................................219
DRL See: Daytime Running Lamps......................... 84
E
Economical Driving
......................................218
Electromagnetic Compatibility..............465
Emission Law.................................................160 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........161
Tampering With a Noise Control System.............................................................. 160
End User License Agreement..................467 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 467
Engine Block Heater
.....................................151
Using the Engine Block Heater...................... 152
Engine Coolant Check...............................250 Adding Coolant.................................................... 251
Coolant Change.................................................. 253
Engine Coolant Temperature Management.................................................. 254
Fail-Safe Cooling............................................... 253
Recycled Coolant............................................... 252
Severe Climates.................................................. 252
Engine Emission Control...........................160
Engine Immobilizer See: Passive Anti-Theft System..................... 73
Engine Oil Check..........................................249 Adding Engine Oil.............................................. 249
Engine Oil Dipstick
......................................249
Engine Specifications - 3.5L Duratec
.........................................................302
Drivebelt Routing............................................... 302
Engine Specifications - 3.5L Ecoboost™.................................................302
Drivebelt Routing............................................... 303
Entertainment..............................................386 AM/FM Radio...................................................... 387
Apps....................................................................... 395
Bluetooth Stereo or USB................................ 394
CD (If equipped)................................................ 393
HD Radio ™ Information (If
Available)........................................................ 390
SiriusXM® Satellite Radio (If Activated)....................................................... 388
Sources.................................................................. 387
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Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index

Supported Media Players, Formats and
Metadata Information................................ 395
USB Ports............................................................. 395
Environment......................................................15
Essential Towing Checks...........................213 Before Towing a Trailer..................................... 215
Hitches.................................................................... 214
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 216
Safety Chains....................................................... 214
Trailer Brake Controller Connector...............214
Trailer Brakes........................................................ 214
Trailer Lamps........................................................ 215
Trailer Towing Connector (Vehicles with a Trailer Towing Package and 7 –Pin
Connector)....................................................... 213
When Towing a Trailer...................................... 215
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................88
Blind Spot Information System...................... 89
Direction Indicator Mirrors................................ 89
Fold-Away Exterior Mirrors............................... 88
Heated Exterior Mirrors ..................................... 89
Integrated Blind Spot Mirror............................ 89
Memory Mirrors .................................................... 89
Power Exterior Mirrors........................................ 88
Power-Folding Mirrors....................................... 88
Puddle Lamps....................................................... 89
F
Fastening the Seatbelts...............................35 Rear Inflatable Seatbelt..................................... 37
Seatbelt Locking Modes.................................... 36
Using Seatbelts During Pregnancy................35
Flat Tire See: Changing a Road Wheel....................... 296
Floor Mats
........................................................219
Fog Lamps - Front See: Front Fog Lamps........................................ 85
Foot Pedals See: Adjusting the Pedals................................. 79
Ford Credit
..........................................................11
US Only...................................................................... 11Ford Protect...................................................445
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 446
Ford Protect Extended Service Plans (U.S. Only).................................................................. 445
Front Fog Lamps
............................................85
Front Passenger Sensing System............46
Fuel and Refueling.......................................153
Fuel Consumption
.......................................158
Advertised Capacity.......................................... 158
Fuel Economy...................................................... 158
Fuel Filler Funnel Location........................154
Fuel Quality
.....................................................153
Choosing the Right Fuel................................... 153
Fuel Shutoff
...................................................222
Fuses................................................................234
Fuse Specification Chart..........................234 Passenger Compartment Fuse
Panel.................................................................. 239
Power Distribution Box.................................... 234
G
Garage Door Opener See: Universal Garage Door Opener...........138
Gauges...............................................................92
Gearbox See: Transmission.............................................. 164
General Information on Radio Frequencies...................................................52
Intelligent Access................................................. 52
General Maintenance Information
........447
Multi-Point Inspection..................................... 449
Owner Checks and Services......................... 448
Protecting Your Investment........................... 447
Why Maintain Your Vehicle?.......................... 447
Why Maintain Your Vehicle at Your Dealership?..................................................... 447
Getting Assistance Outside the U.S. and Canada.........................................................230
Getting the Services You Need...............227 Away From Home.............................................. 227
H
Handbrake See: Parking Brake.............................................. 176
Hazard Flashers
............................................222
498
Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index

SYNC™ 3 Troubleshooting.....................430
SYNC™ Applications and
Services........................................................344
911 Assist............................................................... 344
SYNC™ AppLink ™.....................................346
SYNC Mobile Apps............................................ 346
SYNC™............................................................326 General Information......................................... 326
SYNC™ Troubleshooting
..........................357
T
Technical Specifications See: Capacities and Specifications............302
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
.......................229
Tire Care..........................................................278 Glossary of Tire Terminology........................ 280
Information About Uniform Tire Quality Grading .............................................................. 278
Information Contained on the Tire Sidewall............................................................. 281
Temperature A B C............................................ 279
Traction AA A B C............................................... 279
Treadwear............................................................. 279
Tire Pressure Monitoring System...........293 Changing Tires With a Tire Pressure
Monitoring System....................................... 294
Understanding Your Tire Pressure Monitoring System ...................................... 294
Tires See: Wheels and Tires...................................... 276
Towing a Trailer.............................................210 Load Placement................................................. 210
Towing the Vehicle on Four Wheels...........................................................216
Emergency Towing............................................. 216
Recreational Towing.......................................... 216
Towing..............................................................210
Traction Control
.............................................177
Principle of Operation........................................ 177
Trailer Sway Control......................................211
Transmission Code Designation
............307
Transmission..................................................164
Transporting the Vehicle...........................225 U
Under Hood Overview - 3.5L
Duratec.........................................................246
Under Hood Overview - 3.5L Ecoboost™..................................................247
Universal Garage Door Opener...............138 HomeLink Wireless Control System...........138
USB Port..........................................................325
Using Adaptive Cruise Control................190 Automatic Cancellation................................... 193
Blocked Sensor................................................... 194
Canceling the Set Speed................................. 193
Changing the Set Speed.................................. 193
Detection Issues.................................................. 193
Following a Vehicle............................................. 191
Hilly Condition Usage........................................ 193
Overriding the Set Speed................................ 192
Resuming the Set Speed................................. 193
Setting the Adaptive Cruise Speed..............191
Setting the Gap Distance................................ 192
Switching Adaptive Cruise Control Off....................................................................... 193
Switching Adaptive Cruise Control On........................................................................\
190
Switching to Normal Cruise Control............195
System Not Available....................................... 194
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Operating AWD Vehicles With Mismatched Tires.................................................................... 169
Operating AWD Vehicles With Spare Tires.................................................................... 169
Using Cruise Control...................................189 Switching Cruise Control Off......................... 189
Switching Cruise Control On.......................... 189
Using MyKey With Remote Start Systems...........................................................61
Using Snow Chains
.....................................292
Using Stability Control................................179
Using SYNC™ With Your Media Player.............................................................347
Accessing Your Play Menu.............................. 352
Connecting Your Digital Media Player to the USB Port........................................................... 347
Media Menu Features...................................... 350
Media Voice Commands................................ 349
503
Flex (TP3) , enUSA, Edition date: 201801, Second Printing Index