FORD FLEX 2018 Warranty Guide

WHAT IS COVERED?
If the parts on the following list contains a defect that affects emissions,
they are covered by the Defects Warranties.
•Air Flow Sensor
• Air/Fuel Feedback Control
System and Sensors
• Air Induction System
• Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
• Cold Start Enrichment System
(diesel only)
• Controls for Deceleration
(diesel only)
• Diesel Exhaust Fluid System
• Diesel Particulate Filter
• Electronic Ignition System
(diesel only)
• Electronic Engine Control
Sensors and Switches
• Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
• Evaporative Emission Control
System
• Exhaust Gas Recirculation
(EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to
Catalyst)
• Fuel Filler Tube and Seal
(non-diesel only) •
Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank (non-diesel only)
• Fuel Tank Pressure Control
Valve
• Heating Elements of Side
Mirrors and Back Windows
(3.0L Diesel F-150 only)
• Ignition Coil and/or Control
Module
• Intake Manifold
• Intercooler Assembly - Engine
Charger
• Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
• PCV System and Oil Filler Cap
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Control Module
(TCM) and Solenoids
• Turbocharger Assembly
• Vacuum Distribution System
* Includes hardware and emissions related software changes only
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COVERAGE FOR 2018 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY(Coverage for up to 7 years/70,000 miles, whichever first occurs)
Part Name
1.0L Fiesta
1.0L Focus
1.0L Ecosport
1.5 Fusion
1.5L Escape
1.6L Fiesta
2.0L Fusion
2.0L Focus
2.0L Ecosport
2.0L Taurus
2.0L Escape
2.0L Edge
2.3L Focus
2.3L Mustang
2.3L Explorer
2.5L Fusion
2.5L Escape
2.5L Transit Connect
2.7L Fusion
2.7L Edge
2.7L F-150
3.0L F-150 Diesel
3.2L Transit Diesel
3.3L F-150
3.5L Taurus
3.5L Edge
3.5L Flex
3.5L Explorer
3.5L Expedition
3.5L F-150
3.5L Transit
3.7L Taurus
3.7L Explorer
3.7L Transit
5.0L Mustang
5.0L F-150
5.2L Mustang
6.2L Econoline
6.2L F-Superduty
6.7L F-Superduty Diesel
6.8L Econoline
6.8L F-Superduty
6.8L Strip Chassis
Catalytic Converter X X X X X X X X XXXXXXXXXXXXXXXX XXX XXXXXXXXXXXXXXX
DEF Tank XX
Reductant Pump Assembly XXX
Catalyst and Particulate Filter Assembly XXX
Cylinder Head Temperature Sensor XX
Tube Air Cooler Inlet/Outlet XXTurbocharger Control Valve (Supercharger Bypass Actuator)
X
Cam Timing Assembly XXXXXXXX XXXXXXX XXXX XX XXX XXXXXXXXXXX XXX
Engine Variable Timing Assembly XXX
Engine Variable Camshaft Timing Solenoid XXXX
Crankshaft Position Sensor (CKP) XX X
Variable Camshaft Timing Assembly X X X X X X X X XXXXXXXXXX XX XXX XX XXXXXX
PCV Valve (Part of Rocker Cover Assembly) XXX X X X
Turbo to Manifold Gasket X
Charge Air Cooler Duct XX
Turbocharger XXXXXXXX(3) X XXXXXX XXXXX X(3) X X(3) X X X X
Charge Air Cooler X X(3) X X(3)
Valve Body XXX
Transmission Control Module Assembly X
Transmission Solenoid Assembly XXX X X
Fuel Tank XXXXXXXX XXXXXXXXXXXXX XX XXX XXXXXXXXXX XXX
Fuel Tank Filler Kit XX
EVAP Fuel Vapor Return Tube XX
Fuel Tube Supply X(3) X(3)
Fuel Supply Manifold Assembly XX X X XXXXXX XX XX X
Sensor to Rail Fuel Line X
Fuel Delivery Module XXX XX X X
Fuel Pump to Fuel Rail Tube X(3) X X(3)
Fuel Tube XX
Fuel Pump Assembly XX X X X
Turbocharger Control Solenoid X XX X(3) X X(3) X X
Intake Manifold XXXX X XX XXXXX XX
Exhaust Manifold XX XXX X X X X X X X XXXX X XX
Exhaust Manifold Outlet Pipe X
Resonator Assembly X
Intake Manifold Gasket X
Exhaust Manifold Gasket X XXXXXXXX XX XX XXX X
EGR out pipe gasket XX
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COVERAGE FOR 2018 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY(Coverage for up to 7 years/70,000 miles, whichever first occurs)
Part Name
1.0L Fiesta
1.0L Focus
1.0L Ecosport
1.5 Fusion
1.5L Escape
1.6L Fiesta
2.0L Fusion
2.0L Focus
2.0L Ecosport
2.0L Taurus
2.0L Escape
2.0L Edge
2.3L Focus
2.3L Mustang
2.3L Explorer
2.5L Fusion
2.5L Escape
2.5L Transit Connect
2.7L Fusion
2.7L Edge
2.7L F-150
3.0L F-150 Diesel
3.2L Transit Diesel
3.3L F-150
3.5L Taurus
3.5L Edge
3.5L Flex
3.5L Explorer
3.5L Expedition
3.5L F-150
3.5L Transit
3.7L Taurus
3.7L Explorer
3.7L Transit
5.0L Mustang
5.0L F-150
5.2L Mustang
6.2L Econoline
6.2L F-Superduty
6.7L F-Superduty Diesel
6.8L Econoline
6.8L F-Superduty
6.8L Strip Chassis
EGR Cooler Bypass Control Solenoid XX X X X X X X X X
EGR Valve, EGR System Module XX
EGR Valve Gasket, EGR inlet tube to joint XX
Turbo Charger Actuator X
Exhaust Adapter XXX
Fuel Injector Kit X
High Pressure Fuel Injector Pump XXX
Engine Air Shutoff Control Assembly X
Fuel Injector Manifold Return Line XXX
Fuel Injector XXX XX
Injection Pressure Sensor XXXXXX XX
Air Intake Throttle Body XX X XXX
Fuel Injector Wiring Harness XXXX
Instrument Cluster (1) X X X X X X XXXXXX XXXXX XX XXX XX XX XXX XX X
Glow Plug XX
Powertrain Control Wiring Harness (2) X X X X X XXX X X X XX X X X X X X
Engine Control Sensor & Fuel Charge Wrng Assy (2) X
Engine Electronic Control Coolant Sensor XXX
Powertrain Control Module (PCM)/
Engine Control Module (ECM) XXXXXXXX XXXXXX XXXXXXXXXX XX XXXXXXXXXXXXXXX
Engine Control Sensor Ext. Wire Assembly (2) XXX
Knock Sensor XXX
Main Body Wiring Harness (2) X X X X X X X X X X X XXXX XX XXX XX XX XXX XX X
Dash Panel & Headlamp Junction Wiring Assembly (2) X X X X X X X X X X X XX X X X X X
Battery Cable (2) X XX X X
Wiring Assembly - Interior (2) XX X X X XX XX
Roof Wiring Harness (2) X
Main Wiring Assembly (2) XXXXXXXX XXXXXXXXXXXXXXXXX XXX XXXXXXXXXXXXXXX
Rear Lamp Wiring Assembly (2) XX XXXX XXXXXX
Fuel Sender Wiring Assembly (2) X XXXXXXXXX X XX X X XXXXX
Jumper Harness (2) XXX
Heating Elements of Back Window Glass Assembly X
(1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only
(2) for MIL illumination only
(3) for EcoBoost Engine only
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Important Information about List of Parts
There may be additional coverage for these parts through the Bumper to
Bumper, Powertrain, or Diesel Engine limited warranties. In any case, the
warranty with the broadest coverage applies.
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel
lines, and wiring harnesses that are used with components on the list of
parts above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in yourOwner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Ford Motor Company dealer maintains a complete list of covered
parts. For more details about the specific parts that are covered by the
Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain a defect that affects emissions or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible. If a question about Emissions Performance Warranty
coverage is referred to Ford Motor Company, you will be notified by Ford
Motor Company in writing if your claim for warranty coverage is denied.
The notice will explain the basis for denying your claim. If you fail to
receive this notice within a timely manner, as determined above, Ford
will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford Motor
Company dealer is not available, or if a Ford Motor Company dealer
cannot perform warrantable repair(s) within 30 days of you bringing
your vehicle to the dealer, repairs may be performed at any service
establishment or by you using Ford equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs including
diagnosis, if you take the part(s) that are replaced and the repair
receipt(s) to a Ford Motor Company dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are
replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
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WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s emissions control systems
may not work as effectively, and you may jeopardize your emissions
warranty coverage.
Under the Federal and California emissions warranties, Ford will repair
or replace covered parts if they are properly installed Ford parts or the
equivalent, or non-Ford parts that have been certified by the U.S. EPA or
the California Air Resources Board (CARB). Ford is not responsible for
the cost or repairing or replacing non-Ford parts that are not equivalent
to Ford parts or that have not been certified by EPA or CARB.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or the
equivalent, or EPA- or CARB-certified parts, without voiding your
emissions warranty coverage for future repairs during the
applicable warranty period.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in yourOwner’s Manual.
Be sure to save your service receipts and to keep accurate records of all
maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance , on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program , page 34.
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8. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle as manufactured by Ford, was designed, built and
equipped to conform at the time it left Ford’s control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford. Defects in
design, assembly or in any part, component or system of the vehicle as
manufactured by Ford, which, at the time it left Ford’s control, caused
noise emissions to exceed Federal standards, are covered by this
warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO:
•loss of time, inconvenience, loss of use of the vehicle, commercial loss
or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the non-covered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as a basic stripped chassis,
those having a Gross Vehicle Weight Rating of 10,000 pounds or less,
and those sold outside the United States and its territories. To the
extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD
of any express or implied warranty, condition, or guarantee,
agreement, or representation, by any person with respect to
conformity of this vehicle with the U.S. EPA Noise Control
Regulations, including ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect Extended Service Plan (Ford Protect ESP).
Ford Protect ESP service contracts are backed by Ford Motor Company
or subsidiaries of Ford Motor Company (examples are but not limited to:
Ford Motor Service Company or the American Road Insurance
Company). Ford Protect plans provide up to 8 years and 150,000 miles
of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer or see our website at Ford-ESP.com. There are several Ford
Protect ESP plans available in various time, distance and deductible
combinations. Each plan is tailored to fit your own driving and vehicle
ownership needs, including reimbursement for towing and rental.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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10. The Better Business Bureau (BBB)AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of the Customer Assistance section,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed, and returned to the BBB
along with proof of ownership. Upon request, the BBB will review the
claim for eligibilty under Program Summary Guidelines.
You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
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11. State warranty enforcement laws
These state laws - sometimes called lemon laws - allow owners to receive
a replacement vehicle or a refund of the purchase price, under certain
circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In all other states where not specifically required by state law, Ford
Motor Company requests that you give us the written notice. Send your
written notification to:Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
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