fuel FORD FLEX 2018 Warranty Guide

Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the dealer
before your purchase, and Ford itself not just the dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
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For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go
to a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the dealer
will use Ford or Motorcraft parts or remanufactured or other parts that
are authorized by Ford. In certain instances, Ford may authorize repairs at
other than Ford dealer facilities. Tire replacements under warranty will be
made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be
used. In some circumstances, Ford may authorize another brand and/or
model to substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 15 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
theEngine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, powertrain control module, engine mounts,
flywheel, injection pump, manifold (exhaust and intake), manifold bolts,
oil pan, oil pump, seals and gaskets, engine thermostat, engine
thermostat housing, timing chain cover, timing chain (gears or belt),
turbocharger/supercharger unit, valve covers, water pump;
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Transmission:all internal parts, clutch cover, seals and gaskets, torque
converter, transfer case (including all internal parts), transmission case,
transmission mounts; Front-Wheel Drive: axle shafts, front bearings,
seals and gaskets, universal and constant velocity joints; Rear-Wheel
Drive:axle shafts, rear bearings, center support bearing, drive axle
housing (including all internal parts), drive shaft, retainers, supports,
seals and gaskets, universal and constant velocity joints.
Four-Wheel/All-Wheel Drive: axle shafts, bearings (front and rear),
center support bearing, drive shafts, final drive housing (including all
internal parts), hubs-automatic front locking (four-wheel drive), locking
rings (four-wheel drive), seals and gaskets, universal and constant
velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.
(4) Your vehicle’s direct injection diesel engine and certain engine
components are covered during the PowerStroke Diesel Engine Coverage
Period, which lasts for five years or 100,000 miles, whichever occurs
first. The following parts are covered during this extended coverage
period: the engine, cylinder block, heads and all internal parts, intake
and exhaust manifolds, timing gear, harmonic balancer, valve covers, oil
pan and pump, water pump, fuel system (excluding fuel lines, fuel tank
and frame mounted fuel conditioning module sometimes referred to as
the frame mounted pump/filter/water separator or frame mounted fuel
filter/water separator), high pressure lines, gaskets and seals, glow plugs,
turbocharger, two-stage turbocharger assembly, turbocharger actuator,
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powertrain control module, high pressure fuel injection pump assembly,
injectors, injection pressure sensor, fuel rail pressure sensor, exhaust
back pressure regulator and sensor, exhaust pressure sensor, manifold
pressure sensor, intake air temperature sensor, crankshaft position
sensor, camshaft position sensor, accelerator switch.
NOTE:Some components may also be covered by the Emissions
Warranties. For more information, see pages 17-31.
If you own or lease a 2018-model Next Generation Police Interceptor
Vehicle (NGPI), refer to the Warranty Addendum Card that was given to
you when you took delivery of your vehicle for further explanation of
Amendments to the New Vehicle Limited Warranty. The Warranty
Addendum applies only the NGPI vehicles delivered in the State of Florida
and New York.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
•alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gas, 5 gal. diesel)
• Jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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WHAT IS COVERED?
For your vehicle if these parts contain an emissions-related defect, they
are covered by both the Emissions Defect Warranty and the Emissions
Performance Warranty.
•Air Flow Sensor
• Air/Fuel Feedback Control
System and Sensors
• Air Induction System
• Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
• Cold Start Enrichment System
(diesel only)
• Controls for Deceleration
(diesel only)
• Diesel Exhaust Fluid System
• Diesel Particulate Filter
• Electronic Ignition System
(diesel only)
• Electronic Engine Control
Sensors and Switches
• Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
• Evaporative Emission Control
System
• Exhaust Gas Recirculation
(EGR) System
• Exhaust Manifold
• Exhaust Pipe
(Manifold to Catalyst)
• Fuel Filler Tube and Seal
(non-diesel only) •
Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank (non-diesel only)
• Fuel Tank Pressure Control
Valve
• Heating Elements of Side
Mirrors and Back Windows
(3.0L Diesel F-150 only)
• Ignition Coil and/or Control
Module
• Intake Manifold
• Intercooler Assembly -
Engine Charger
• Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
• PCV system and Oil Filler Cap
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Control Module
(TCM) and Solenoids
• Turbocharger Assembly
• Vacuum Distribution System
* Includes hardware and emissions related software changes only
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Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, sensors, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in yourOwner’s Manual; or (b) the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first). Your Ford Motor Company dealer maintains a
complete list of parts covered by the emissions performance warranty.
For questions about emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
If you need more information about getting service under the Federal
Emissions Performance Warranty , or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2018-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-25, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and the engine
computer. Also included may be hoses, belts, connectors, and other
emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage
For Vehicles Eligible for California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
For 7 years or 70,000 miles (whichever first occurs):
If an emissions-related part listed on pages 27 and 29 with coverage for 7
years or 70,000 miles is defective or if its failure causes your vehicle to fail
a Smog Check inspection, the part will be repaired or replaced by Ford.
This is your long-term emission control system DEFECTS WARRANTY.
If Gross Vehicle Weight rating is over 14,000 lbs.:
For 5 years or 50,000 miles (gasoline powered engines and vehicles) or
5 years or 100,000 miles (diesel powered engines and vehicles)
(whichever first occurs):
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
DEFECTS WARRANTY.
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WHAT IS COVERED?
If the parts on the following list contains a defect that affects emissions,
they are covered by the Defects Warranties.
•Air Flow Sensor
• Air/Fuel Feedback Control
System and Sensors
• Air Induction System
• Catalytic Converters (including
Selective Catalytic Reduction
and Diesel Oxidation Catalysts)
• Cold Start Enrichment System
(diesel only)
• Controls for Deceleration
(diesel only)
• Diesel Exhaust Fluid System
• Diesel Particulate Filter
• Electronic Ignition System
(diesel only)
• Electronic Engine Control
Sensors and Switches
• Powertrain Control Module
(PCM)/Engine Control Module
(ECM)*
• Evaporative Emission Control
System
• Exhaust Gas Recirculation
(EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to
Catalyst)
• Fuel Filler Tube and Seal
(non-diesel only) •
Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank (non-diesel only)
• Fuel Tank Pressure Control
Valve
• Heating Elements of Side
Mirrors and Back Windows
(3.0L Diesel F-150 only)
• Ignition Coil and/or Control
Module
• Intake Manifold
• Intercooler Assembly - Engine
Charger
• Malfunction Indicator Lamp
(MIL)/On-Board Diagnostic
(OBD) System
• PCV System and Oil Filler Cap
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Control Module
(TCM) and Solenoids
• Turbocharger Assembly
• Vacuum Distribution System
* Includes hardware and emissions related software changes only
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COVERAGE FOR 2018 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY(Coverage for up to 7 years/70,000 miles, whichever first occurs)
Part Name
1.0L Fiesta
1.0L Focus
1.0L Ecosport
1.5 Fusion
1.5L Escape
1.6L Fiesta
2.0L Fusion
2.0L Focus
2.0L Ecosport
2.0L Taurus
2.0L Escape
2.0L Edge
2.3L Focus
2.3L Mustang
2.3L Explorer
2.5L Fusion
2.5L Escape
2.5L Transit Connect
2.7L Fusion
2.7L Edge
2.7L F-150
3.0L F-150 Diesel
3.2L Transit Diesel
3.3L F-150
3.5L Taurus
3.5L Edge
3.5L Flex
3.5L Explorer
3.5L Expedition
3.5L F-150
3.5L Transit
3.7L Taurus
3.7L Explorer
3.7L Transit
5.0L Mustang
5.0L F-150
5.2L Mustang
6.2L Econoline
6.2L F-Superduty
6.7L F-Superduty Diesel
6.8L Econoline
6.8L F-Superduty
6.8L Strip Chassis
Catalytic Converter X X X X X X X X XXXXXXXXXXXXXXXX XXX XXXXXXXXXXXXXXX
DEF Tank XX
Reductant Pump Assembly XXX
Catalyst and Particulate Filter Assembly XXX
Cylinder Head Temperature Sensor XX
Tube Air Cooler Inlet/Outlet XXTurbocharger Control Valve (Supercharger Bypass Actuator)
X
Cam Timing Assembly XXXXXXXX XXXXXXX XXXX XX XXX XXXXXXXXXXX XXX
Engine Variable Timing Assembly XXX
Engine Variable Camshaft Timing Solenoid XXXX
Crankshaft Position Sensor (CKP) XX X
Variable Camshaft Timing Assembly X X X X X X X X XXXXXXXXXX XX XXX XX XXXXXX
PCV Valve (Part of Rocker Cover Assembly) XXX X X X
Turbo to Manifold Gasket X
Charge Air Cooler Duct XX
Turbocharger XXXXXXXX(3) X XXXXXX XXXXX X(3) X X(3) X X X X
Charge Air Cooler X X(3) X X(3)
Valve Body XXX
Transmission Control Module Assembly X
Transmission Solenoid Assembly XXX X X
Fuel Tank XXXXXXXX XXXXXXXXXXXXX XX XXX XXXXXXXXXX XXX
Fuel Tank Filler Kit XX
EVAP Fuel Vapor Return Tube XX
Fuel Tube Supply X(3) X(3)
Fuel Supply Manifold Assembly XX X X XXXXXX XX XX X
Sensor to Rail Fuel Line X
Fuel Delivery Module XXX XX X X
Fuel Pump to Fuel Rail Tube X(3) X X(3)
Fuel Tube XX
Fuel Pump Assembly XX X X X
Turbocharger Control Solenoid X XX X(3) X X(3) X X
Intake Manifold XXXX X XX XXXXX XX
Exhaust Manifold XX XXX X X X X X X X XXXX X XX
Exhaust Manifold Outlet Pipe X
Resonator Assembly X
Intake Manifold Gasket X
Exhaust Manifold Gasket X XXXXXXXX XX XX XXX X
EGR out pipe gasket XX
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