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AppLink issues
Possible solution(s)Possible cause(s)Issue
then find the particular appand choose 'Force stop.' Donot forget to restart the appafterward, then select"Connect Mobile Apps" onSYNC 3.
On an iPhone with iOS7+, toforce close an app, doubletap the home button thenswipe up on the app to closeit. Tap the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC 3'sMobile App's Menu.
Switch Bluetooth off andthen on to reset it on yourphone. If you are in yourvehicle, SYNC 3 should beable to automatically re-connect to your phone if youpress the "Phone" button.
There is a Bluetooth issueon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you did notswitch Bluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
4002018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingSYNC™ 3

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A/CSee: Climate Control.........................................104About This Manual...........................................7ABSSee: Brakes............................................................147ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................148Accessories...................................................405Exterior style.......................................................405Interior style.........................................................405Lifestyle.................................................................405Peace of mind....................................................405AccessoriesSee: Replacement PartsRecommendation............................................12Active Park Assist.........................................155Deactivating the Active Park AssistFeature...............................................................157Parallel Parking Assist......................................155Troubleshooting the System..........................158Adjusting the Headlamps.........................225Horizontal Aim Adjustment...........................226Vertical Aim Adjustment.................................225Adjusting the Steering Wheel.....................71Airbag Disposal..............................................46Air ConditioningSee: Climate Control.........................................104Air FilterSee: Changing the Engine Air Filter.............234AlarmSee: Anti-Theft Alarm........................................70Ambient Lighting.............................................81Anti-Theft Alarm............................................70Arming the Alarm.................................................70Disarming the Alarm...........................................70Appendices....................................................427Apps..................................................................376...................................................................................376SiriusXM Traffic and Travel Link...................378Audible Warnings and Indicators............90Fasten Safety Belt................................................91Headlamps On Warning Chime.....................90Key in Ignition Warning Chime........................90Keyless Warning Alert........................................90Low Fuel Minder....................................................91
Parking Brake On Warning Chime...................91Audio Control....................................................71Seek, Next or Previous........................................72Audio System.................................................281General Information..........................................281Audio Unit - Vehicles With: SatelliteRadio.............................................................289Audio Unit - Vehicles With: Sony AudioSystem..........................................................285Menu Structure..................................................286Audio Unit - Vehicles With: SYNC.........282Autolamps.........................................................77Windshield Wiper ActivatedHeadlamps.........................................................77Automatic Climate Control......................105Dual Zone Temperature Control...................107Single Zone Temperature Control...............106Temperature Control........................................106Automatic High Beam Control..................79Automatic High Beam Indicator....................80Overriding the System.......................................80Switching the System On and Off.................79Automatic Transmission............................142Automatic Transmission AdaptiveLearning............................................................146Brake-Shift Interlock.........................................145If Your Vehicle Gets Stuck In Mud orSnow..................................................................146SelectShift Automatic™Transmission...................................................143Understanding the Positions of YourAutomatic Transmission.............................143Automatic Transmission FluidCheck..............................................................221Auto-Start-Stop............................................127Limitations of Use..............................................128Switching the System On and Off...............128Using Auto-Start-Stop with a ManualTransmission....................................................127Using Auto-Start-Stop with an AutomaticTransmission....................................................127Auxiliary Power Points..................................11712 Volt DC Power Point.......................................117Location...................................................................117
4592018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingIndex

Tilting Head Restraints .....................................112Heated Seats..................................................116Heated Steering Wheel................................73Heated Windows and Mirrors..................109Heated Exterior Mirrors....................................109Heated Rear Window.......................................109HeatingSee: Climate Control.........................................104Hill Start Assist..............................................148Switching the System On and Off...............149Using Hill Start Assist.......................................149Hints on Controlling the InteriorClimate..........................................................107Cooling the Interior Quickly............................108General Hints........................................................107Heating the Interior Quickly............................107Recommended Settings for Cooling .........108Recommended Settings for Heating..........108Side Window Defogging in ColdWeather............................................................109Hints on Driving With Anti-LockBrakes............................................................148Home Screen................................................346Hood LockSee: Opening and Closing the Hood............211
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Ignition Switch................................................119In California (U.S. Only).............................194Information Display Control.......................72Information Displays.....................................92General Information............................................92Information Messages.................................96Installing Child Restraints.............................17Child Restraints......................................................17Using Lap and Shoulder Belts..........................18Using Lower Anchors and Tethers forChildren (LATCH)............................................20Using Tether Straps.............................................22Instrument Cluster........................................86Instrument Lighting Dimmer......................77Interior Lamps.................................................80Front Interior Lamps (If Equipped)...............80Interior Luggage Compartment Release- 4-Door..........................................................66Interior Mirror...................................................84Introduction.........................................................7
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Jump Starting the Vehicle.........................190Connecting the Jumper Cables....................190Jump Starting........................................................191Preparing Your Vehicle.....................................190Removing the Jumper Cables.........................191
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Keyless Entry....................................................65SECURICODE™ KEYLESS ENTRYKEYPAD..............................................................65Keyless Starting.............................................119Failure to Start.....................................................120Fast Restart............................................................121Starting Your Vehicle.........................................120Stopping the Engine When Your Vehicle isMoving.................................................................121Stopping the Engine When Your Vehicle isStationary..........................................................121Switching the Ignition On to AccessoryMode..................................................................120Keys and Remote Controls.........................47
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Lane Keeping System.................................165Switching the System On and Off...............166Lighting Control..............................................76Headlamp Flasher................................................77High Beams............................................................76Parking Lamps.......................................................76Lighting...............................................................76General Information............................................76Load Carrying.................................................176Load Limit........................................................176Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles..............................................................181Vehicle Loading - with and without aTrailer..................................................................176Locking and Unlocking................................60Activating Intelligent Access.............................61Autolock...................................................................62Autounlock.............................................................63Battery Saver.........................................................63Disabled Intelligent Access Keys....................62
4632018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingIndex

Vehicles Sold in Canada: RoadsideAssistance Program Coverage.................189Vehicles Sold in Canada: Using RoadsideAssistance........................................................189Vehicles Sold in the United States: GettingRoadside Assistance....................................188Vehicles Sold in the United States: UsingRoadside Assistance....................................188Roadside Emergencies..............................188Running-InSee: Breaking-In..................................................186Running Out of Fuel....................................130Adding Fuel From a Portable FuelContainer...........................................................131Filling a Portable Fuel Container..................130
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Safety Canopy™............................................44Safety Precautions.......................................129Satellite Radio..............................................294Satellite Radio Electronic Serial Number(ESN)................................................................295Satellite Radio Reception Factors..............294SIRIUS® Satellite Radio Service.................294Troubleshooting.................................................295Scheduled Maintenance Record.............417Scheduled Maintenance..........................409Seatbelt Extension........................................35Seatbelt Height Adjustment......................32Seatbelt Reminder.........................................33Belt-Minder™........................................................33Seatbelts...........................................................29Principle of Operation........................................29Seatbelt Warning Lamp and IndicatorChime...............................................................32Conditions of operation.....................................33Seats....................................................................111Security..............................................................68Settings...........................................................379911 Assist...............................................................384Ambient Lighting................................................391Bluetooth...............................................................381Clock........................................................................381Display...................................................................392General..................................................................389Media Player.......................................................380Mobile Apps.........................................................387
Navigation............................................................385Phone......................................................................381Radio......................................................................384Sound.....................................................................379Valet Mode...........................................................393Vehicle....................................................................391Voice Control.......................................................392Wi-Fi & Hotspot.................................................389Side Airbags.....................................................43Sitting in the Correct Position....................111Snow ChainsSee: Using Snow Chains.................................259Spare WheelSee: Changing a Road Wheel.......................263Special Notices................................................12New Vehicle Limited Warranty.........................12On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Special Operating Conditions ScheduledMaintenance...............................................414Exceptions.............................................................416Speed ControlSee: Cruise Control............................................162Stability Control.............................................151Principle of Operation........................................151Starter SwitchSee: Ignition Switch............................................119Starting a Gasoline Engine........................122Automatic Engine Shutdown.........................123Failure to Start.....................................................123Guarding Against Exhaust Fumes................125Important Ventilating Information...............125Stopping the Engine When Your Vehicle isMoving................................................................124Stopping the Engine When Your Vehicle isStationary.........................................................124Vehicles with an Ignition Key..........................122Vehicles with Keyless Start.............................122Starting and Stopping the Engine...........119General Information...........................................119Steering.............................................................174Electric Power Steering.....................................174Steering Wheel.................................................71Storage Compartments..............................118SunroofSee: Moonroof.......................................................85
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Voice Commands for Audio Sources.........325Using SYNC™ With Your Phone.............301Accessing Features through the PhoneMenu.................................................................306Accessing Your Phone Settings...................309Bluetooth Devices..............................................310Making Calls........................................................305Pairing a Phone for the First Time...............302Pairing Subsequent Phones..........................303Phone Options during an Active Call.........305Phone Voice Commands................................303Receiving Calls...................................................305System Settings...................................................311Text Messaging...................................................307Using Traction Control...............................150Switching the System Off...............................150System Indicator Lights andMessages..........................................................150Using a Switch.....................................................150Using the Information DisplayControls.............................................................150Using Voice Recognition...........................299Audio Voice Commands.................................348Initiating a Voice Session................................299Mobile App Voice Commands.......................351Navigation Voice Commands.......................350Phone Voice Commands................................349SiriusXM Traffic and Travel Link VoiceCommands......................................................352System Interaction and Feedback.............300Voice Settings Commands............................352Utilizing the Mediation/ArbitrationProgram (Canada Only).........................196
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Vehicle Care...................................................236General Information.........................................236Vehicle Certification Label........................273Vehicle Identification Number.................272Vehicle Storage..............................................241Battery....................................................................242Body........................................................................242Brakes.....................................................................242Cooling system...................................................242Engine.....................................................................242Fuel system..........................................................242General...................................................................241
Miscellaneous.....................................................242Removing Vehicle From Storage..................242Tires.........................................................................242VentilationSee: Climate Control.........................................104VINSee: Vehicle Identification Number.............272Voice Control....................................................72
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Warning Lamps and Indicators.................87Adaptive Cruise Control Indicator..................87Airbag Warning Lamp.........................................87Anti-Lock Brake System WarningLamp....................................................................87Auto-Start-Stop Indicator................................88Battery Charging Condition WarningLamp...................................................................88Blind Spot Information SystemIndicator.............................................................88Brake System Warning Lamp.........................88Cruise Control Indicator.....................................88Direction Indicator...............................................88Door Ajar Warning Lamp..................................89Engine Warning Lamps.....................................89Fasten Seatbelt Warning Lamp.....................89Front Fog Lamp Indicator.................................89Headlamp High Beam Indicator....................89Lamps on Indicator.............................................89Lane Keeping System Warning Lamp..........89Liftgate Ajar Warning Lamp.............................89Low Fuel Level Warning Lamp.......................89Low Tire Pressure Warning Lamp.................90Low Washer Fluid Level WarningLamp...................................................................90Message Center Indicator.................................90Oil Pressure Warning Lamp.............................90Stability Control and Traction ControlIndicator.............................................................90Stability Control and Traction Control OffWarning Lamp.................................................90Washer Fluid Check.....................................222WashersSee: Cleaning the Exterior...............................237See: Wipers and Washers..................................74Waxing.............................................................238
4682018 Focus (CDH) Canada/United States of America, JM5J 19A321 AA enUSA, Edition date: 201706, Second PrintingIndex