service FORD FOCUS ELECTRIC 2014 3.G Owner's Guide

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the Services
You Needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within 40 days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where
all findings of the BBB Auto Line dispute, and decision, are admissible
in the court action. Should you choose to accept the BBB AUTO LINE
decision, Ford is then bound by the decision, and must comply with the
decision within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance193
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact our Customer
Relationship Center.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the United States.
194Customer Assistance
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804 Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:(800)
841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
Customer Relationship Center
1555 Fairlane Drive Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804 Email: www.ford.com.pr
If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470 Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
Customer Assistance195
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Manual
A French owner’s manual can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
196Customer Assistance
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

GENERAL INFORMATION
Have your vehicle serviced regularly to help maintain its roadworthiness
and resale value. There is a large network of Ford authorized dealers
who are there to help you with their professional servicing expertise.
We believe that their specially trained technicians are best qualified to
service your vehicle properly and expertly. They are supported by a wide
range of highly specialized tools developed specifically for servicing your
vehicle.
To help you service your vehicle, we providescheduled maintenance
Informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer
can provide the necessary parts and service. Check your warranty
information to find out which parts and services are covered.
Use only the recommended lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
Precautions
•Always treat the high-voltage battery and electrical components with
caution.
•Make sure the vehicle is off before performing any service,
maintenance or repair.
•Make sure the vehicle is in (P) Park with the parking brake applied.
208Maintenance
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

Important Information for Lifting or Jacking
A. Lifting points
B. High-voltage battery and support brace
If you need to use a floor jack or a hoist to service your vehicle, make
sure the lift pads do not contact the high-voltage battery or support
brace.
The high-voltage battery and the support brace are in close proximity to
your vehicle’s rear lifting points, which are identified with a triangle icon.
Make sure the lift pads of the floor jack or hoist are positioned at the
specified lifting points. Lifting the vehicle with the lift pads of the jack or
hoist positioned on the high-voltage battery or the brace will damage the
high-voltage battery.
Failure to follow the guidelines will result in extensive damage to the
high-voltage battery.
B
AA
Maintenance209
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

HIGH VOLTAGE INFORMATION
WARNING:Exposure to high voltage may result in severe
personal injury or death. High voltage components must be
serviced by a trained service technician.
Your vehicle consists of various high-voltage components and wiring. All
of the high-voltage power flows through specific wiring assemblies which
are labeled as such and/or are covered with a solid orange convolute or
orange stripe tape. Do not come in contact with these components.
OPENING AND CLOSING THE HOOD
1. Inside the vehicle, pull the hood release handle
located on the left hand side under the instrument
panel.
2. Go to the front of the vehicle and
locate the auxiliary latch located
under the front of the hood (left
of center) and then release it by
pushing the auxiliary latch to the
right.
3. Lift the hood and locate the prop rod on the passenger side of the
vehicle. Support the hood with the prop rod.
4. To close the hood, lower the hood and allow it to drop from under its
own weight for the last 8-11 inches (20-30 centimeters).
Make sure that the hood is closed properly.
210Maintenance
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

WARNING:The inverter system controller contains various
high-voltage components that can cause serious bodily harm or
death. The inverter system controller not serviceable and should never
be touched, probed or tampered with.
Note:
The under hood compartment contains many high-voltage
components and wiring. Do not attempt to service any of these components.
Note:The high-voltage components are color coated orange for easy
identification.
Note:The illustration shows the under hood compartment without the
cover in order to show the components.
A. Coolant reservoir
B. DC/DC converter
C. High voltage traction motor
D. Inverter system controller
E. Brake fluid reservoir
F. 12-volt battery
G. Power distribution box
H. Windshield washer fluid
A
H
BCDFEG
Maintenance211
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

WARNING:In an emergency, add water to the cooling system to
reach an authorized dealer. Have the system checked by a
properly trained technician as soon as possible.
WARNING:To reduce the risk of personal injury, make sure the
Electric Powertrain Assembly is cool before unscrewing the
coolant pressure relief cap. The cooling system is under pressure;
steam and hot liquid can come out forcefully when the cap is loosened
slightly.
Note:If the coolant reservoir is lower than the MIN mark, then coolant
should be added. Do not add coolant above the MAX mark.
Note:Coolant replacement can only be completed by an authorized
dealer. If not performed properly, damage could occur to the cooling
system components and may void the warranty.
Note:Do not use stop leak pellets or cooling system sealants or
additives as they can cause damage to the cooling or heating systems.
This damage would not be covered under your vehicle’s warranty.
Note:During normal vehicle operation, the coolant may change color
from orange to pink or light red. As long as the coolant is clear and
uncontaminated, this color change does not indicate the coolant has
degraded nor does it require the coolant to be drained, the system to be
flushed, or the coolant to be replaced.
•DO NOT MIX different colors or types of coolant in your vehicle. Make
sure the correct coolant is used. Mixing of coolants may harm your
cooling system. The use of an improper coolant may harm the Electric
Powertrain Assembly and cooling system components and may void
the warranty.
•A large amount of water without coolant may be added, in case of
emergency, to reach a vehicle service location. In this instance, the
cooling system must be drained, chemically cleaned with Motorcraft®
Premium Cooling System Flush, and refilled with prediluted coolant as
soon as possible. Water alone (without coolant) can cause damage
from corrosion, overheating, freezing or plugging.
•Do not use alcohol, methanol, brine or any coolants mixed with
alcohol or methanol antifreeze (coolant). Alcohol and other liquids can
cause damage from overheating or freezing.
•Do not add extra inhibitors or additives to the coolant. These can be
harmful and compromise the corrosion protection of the coolant.
Maintenance213
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)

Transmission
Checking single-speed transmission
The transmission does not have an underhood transmission fluid
dipstick.
Your transmission does not consume fluid. It is designed to be filled for
life. However, the fluid level should be checked if the transmission is not
working properly, or if you notice some sign of fluid leakage.
Note:Transmission fluid should be checked and, if required, fluid should
be added by an authorized dealer.
Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials may affect transmission
operation and result in damage to internal transmission components.
BRAKE FLUID CHECK
Note:Keep brake fluid clean. Contamination with dirt, water, petroleum
products or other materials may result in brake system damage and
possible failure.
The fluid level will drop slowly as the brakes wear, and will rise when the
brake components are replaced. Fluid levels between the MIN and MAX
lines are within the normal operating range. There is no need to add
fluid. If the fluid levels are outside of the normal operating range, the
performance of the system could be compromised. Seek service from
your authorized dealer immediately.
POWER STEERING FLUID CHECK
Your vehicle is equipped with an electric power steering (EPS) system.
There is no fluid reservoir to check or fill. For additional information on
the electric power steering (EPS) system, Refer toDriving Aids.
WINDSHIELD WASHER FLUID
WARNING:If you operate your vehicle in temperatures below
40°F (5°C), use washer fluid with antifreeze protection. Failure
to use washer fluid with antifreeze protection in cold weather could
result in impaired windshield vision and increase the risk of injury or
accident.
Add fluid to fill the reservoir if the level is low. In very cold weather, do
not fill the reservoir completely.
Maintenance215
2014 Focus Electric Vehicle(fob)
Owners Guide gf, 1st Printing, May 2013
USA(fus)