key FORD FOCUS ELECTRIC 2018 Service Manual

To call a number in your contacts,
select:
Action and Description
Menu Item
You can then select the
name of the contact you
want to call. Any numbers
stored for that contact
display along with any
stored contact photos. You
can then select the
number that you want to
call. The system begins the
call.
Contacts
To call a number from your recent calls,
select: Action and Description
Menu Item
You can then select an
entry that you want to call.
The system begins the call.
Recent Call
List
To call a number that is not stored in
your phone, select: Action and Description
Menu Item
Select the digits of the
number you wish to call.
Phone
Keypad
The system begins the call.
Call
Pressing the backspace button deletes the
last digit you typed.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available. To accept the call, select: Menu Item
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
To reject the call, select: Menu Item
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
• Signal Strength.
• Battery.
• 911 Assist (United States and Canada
only). See Settings (page 290).
You can select any of the following during
an active phone call:
258
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3

Item
Immediately end a
phone call. You can
also press the
button on the
steering wheel.
End Call
Press this to access
the phone keypad.
Keypad
You can switch the
microphone off so
the caller does not
hear you.
Mute Item
Privacy Transfer the call to
the cell phone or
back to SYNC 3.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the caller name and ID, if supported by your cell phone. You can select: Action and Description
Menu Item
Have SYNC 3 read the message to you.
Hear It
View the text on the touchscreen.
View
To call the sender.
Call
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Reply
To exit the screen.
Close
Smartphone Connectivity (If Equipped)
SYNC 3 allows you to use Apple CarPlay
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
• Make calls.
• Send and receive messages.
• Listen to music.
• Use your phone's voice assistant. Apple CarPlay and Android Auto disable
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Apple CarPlay
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
1. Plug your phone into a USB port.
2. Follow the prompts on the
touchscreen.
259
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3

Vehicle
Note:
You vehicle may not have all of these
features.
You can select the following features to
update their settings.
Charge Port Light Bar
If set to Limited, the charge port light bar
illuminates when plugging in, opening
doors, and pressing the unlock button on
your key fob. If set to ON, it also illuminates
when actively charging. Charge Cord Lock
Press to unlock.
Charge Settings
This screen allows you to set up the
charging convenience features.
Note:
You can set up and edit these
features using the MyFord Mobile internet
application. For more information on this
visit the Ford website.
271
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3E231146

Note:
: Data, e.g. the Vehicle Identification
Number (VIN), SIM Card ID, and data plan
usage, is shared between Ford and the
vehicle network carrier to provide the
Vehicle Hotspot service in accordance with
your vehicle network carrier agreement,
coverage and availability, and may be used
to enable a seamless transition from an old
to new embedded modem and to confirm
any updates are successfully delivered.
Note: : For your convenience data usage
may be available for monitoring under
Settings but may not reflect actual or
current usage. The vehicle network carrier
is responsible for providing information
about your account. Please contact the
vehicle network carrier for more information.
Note: : Ford may need to update operating
system software on your vehicle, including
security updates and bug fixes, to keep
connected services current, like Vehicle
Hotspot, without prior notice to you.
Note: If you do not have an active vehicle
hotspot data plan, open your web browser
and go to a website using the HTTP protocol
to be automatically redirected to the vehicle
network carrier landing page where you can
purchase data. Websites using HTTPS will
not automatically redirect. Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting.
This sets the color to the highest intensity.
You can drag the colors up and down to
increase or decrease the intensity.
To switch ambient lighting off, press the
active color once or drag the active color
all the way down to zero intensity.
Vehicle
Note: Your vehicle may not have all of
these features.
You can select the following features to
update their settings.
Door Keypad Code (If equipped)
Select this button to add or erase a
personal door keypad code. To add or
erase a personal code, you first need to
enter the five-digit factory set code. You
can find this code on the owner's wallet
card in the glove box or from your
authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select: Action and Description
Message
Camera Settings
Then select from the following: When the reverse sensing system detects an object, it displays red,
yellow and green highlights at the top of the image.
Enhanced Park
Aids
You can enable or disable this option using the slider.
Rear Camera
Delay
You can find more information on the rear-view camera system in the parking aids chapter
of your owner manual.
302
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
313
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing SYNC™ 3

A
A/C
See: Climate Control.......................................... 94
About This Manual...........................................5
ABS See: Brakes........................................................... 120
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................. 121
Accessories.....................................................316 Exterior style......................................................... 316
Interior style.......................................................... 316
Lifestyle.................................................................. 316
Peace of mind...................................................... 316
Accessories See: Replacement Parts
Recommendation............................................ 10
Adjusting the Headlamps..........................177
Horizontal Aim Adjustment............................ 178
Vertical Aim Adjustment.................................. 177
Adjusting the Steering Wheel....................61
Airbag Disposal
...............................................43
Air Conditioning See: Climate Control.......................................... 94
Alarm See: Anti-Theft Alarm........................................ 59
Ambient Lighting
............................................70
Anti-Theft Alarm............................................59 Arming the Alarm................................................. 59
Disarming the Alarm.......................................... 60
Appendices....................................................334
Apps.................................................................288 ........................................................................\
.......... 288
SiriusXM Traffic and Travel Link................... 289
At a Glance
........................................................13
Audible Warnings and Indicators.............79 Headlamps On Warning Chime...................... 79
Keyless Warning Alert......................................... 79
Parking Brake On Warning Chime.................. 79
Audio Control....................................................61 Seek, Next or Previous........................................ 62
Audio System................................................223 General Information.......................................... 223
Audio Unit - Vehicles With: Sony Audio System..........................................................224 Autolamps........................................................67
Windshield Wiper Activated
Headlamps........................................................ 67
Automatic Climate Control
........................94
Dual Zone Temperature Control.................... 95
Single Zone Temperature Control.................95
Temperature Control.......................................... 95
Automatic Transmission
............................118
Brake-Shift Interlock.......................................... 118
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 119
Understanding the Positions of Your Automatic Transmission.............................. 118
Auxiliary Power Points
................................105
12 Volt DC Power Point..................................... 105
Location................................................................. 105
B
Battery See: Changing the 12V Battery....................... 174
Bonnet Lock See: Opening and Closing the Hood...........170
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check..........................................173
Brakes...............................................................120 General Information.......................................... 120
Breaking-In......................................................142
Bulb Specification Chart............................181
C
Cabin Air Filter.................................................97
California Proposition 65...............................9
Capacities and Specifications.................221 Capacities.............................................................. 221
Specifications....................................................... 221
Car Wash See: Cleaning the Exterior............................... 184
Center Console.............................................106
Changing a Bulb............................................179 Headlamp.............................................................. 179
Licence Plate and High Mounted Stop Lamp................................................................... 181
Rear Lamp............................................................ 180
Changing a Fuse............................................167 Fuses........................................................................\
167
365
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index

Changing a Road Wheel............................216
Important Information for Lifting or
Jacking............................................................... 216
Changing the 12V Battery...........................174
Changing the Front Wiper Blades..........176 Changing the Windshield Wiper
Blades................................................................. 176
Service Position................................................... 176
Changing the Rear Wiper Blades............177
Charging the High Voltage Battery.........110 AC Charging........................................................... 110
DC Charging........................................................... 115
Checking MyKey System Status................51 MyKey Distance...................................................... 51
Number of Admin Keys....................................... 51
Number of MyKeys............................................... 51
Checking the Wiper Blades.......................175
Child Restraint and Seatbelt Maintenance.................................................33
Child Restraint Positioning.........................24
Child Safety
.......................................................15
General Information............................................. 15
Child Safety Locks
..........................................25
Left-Hand Side...................................................... 26
Right-Hand Side................................................... 26
Cleaning Leather Seats..............................187
Cleaning Products........................................183
Cleaning the Engine....................................185
Cleaning the Exterior...................................184 Cleaning the Headlamps................................. 184
Exterior Chrome Parts...................................... 184
Exterior Plastic Parts......................................... 184
Stripes or Graphics............................................ 184
Underbody............................................................ 185
Under Hood.......................................................... 185
Cleaning the Instrument Panel and Instrument Cluster Lens
..........................187
Cleaning the Interior....................................186
Cleaning the Wheels...................................188
Cleaning the Windows and Wiper Blades............................................................186
Clearing All MyKeys.......................................50
Climate Control
..............................................94
Cold Weather Precautions........................142
Collision, Damage or Fire Event...............147 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 147Coolant Check.................................................171
Adding Coolant.................................................... 172
Recycled Coolant................................................ 173
Severe Climates................................................... 173
Crash Sensors and Airbag Indicator........42
Creating a MyKey
...........................................49
Programming/Changing Configurable
Settings............................................................... 49
Cruise Control
..................................................62
Principle of Operation........................................ 131
Cruise control See: Using Cruise Control................................. 131
Customer Assistance
..................................149
D
Data Recording
..................................................7
Event Data Recording........................................... 8
Service Data Recording......................................... 7
Daytime Running Lamps
............................68
Type 1 - Conventional
(Non-Configurable)....................................... 68
Type 2 - Configurable......................................... 68
Direction Indicators.......................................69
Doors and Locks.............................................53
Driver and Passenger Airbags...................36 Children and Airbags........................................... 37
Proper Driver and Front Passenger Seating Adjustment........................................................ 36
Driver Knee Airbag
..........................................41
Driving Aids.....................................................133
Driving Hints....................................................142
Driving Through Water
................................142
DRL See: Daytime Running Lamps........................ 68
E
Electric Vehicle Information....................269 Charge Settings................................................... 271
Power Flow.......................................................... 285
Vehicle..................................................................... 271
Electromagnetic Compatibility
..............334
End User License Agreement.................336 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 336
Engine Immobilizer See: Passive Anti-Theft System..................... 58
366
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index

Hill Start Assist..............................................122
Switching the System On and Off................122
Using Hill Start Assist........................................ 122
Hints on Controlling the Interior Climate............................................................95
General Hints......................................................... 95
Improving Vehicle Drive Range....................... 96
Recommended Settings for Cooling............96
Side Window Defogging in Cold Weather.............................................................. 96
Hints on Driving With Anti-Lock Brakes..............................................................121
Home Screen................................................238
Hood Lock See: Opening and Closing the Hood...........170
I
In California (U.S. Only).............................150
Information Display Control.......................63 Multimedia Controls........................................... 63
Information Displays....................................80 General Information........................................... 80
Information Messages
..................................87
AdvanceTrac®....................................................... 87
Alarm System........................................................ 88
Battery and Charging System (High Voltage).............................................................. 88
Door Ajar................................................................. 89
Hill Start Assist..................................................... 90
Keys and Intelligent Access............................. 90
Lighting.................................................................... 90
Maintenance........................................................... 91
MyKey........................................................................\
91
Parking Aid.............................................................. 92
Parking Brake......................................................... 92
Power Steering...................................................... 92
Remote Start......................................................... 93
Tire Pressure Monitoring System................... 93
Traction Control.................................................... 93
Transmission.......................................................... 93
Installing Child Restraints
............................16
Child Restraints...................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for Children (LATCH)............................................. 19
Using Tether Straps.............................................. 21
Instrument Cluster.........................................75 Instrument Lighting Dimmer.....................68
Instrument Panel Overview.........................13
Interior Lamps
.................................................69
Front Interior Lamps (If Equipped)...............69
Interior Mirror
....................................................73
Introduction........................................................5
J
Jump Starting the Vehicle.........................145 To Connect the Booster Cables.................... 146
To Start Your Vehicle......................................... 146
K
Keys and Remote Controls.........................44
L
Lighting Control..............................................66 Headlamp Flasher................................................ 67
High Beams............................................................ 66
Parking Lamps...................................................... 66
Lighting..............................................................66 General Information........................................... 66
Load Carrying
.................................................134
Load Limit........................................................134
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 139
Vehicle Loading - with and without a Trailer.................................................................. 134
Locking and Unlocking
.................................53
Activating Intelligent Access............................ 54
Autolock................................................................... 55
Autounlock............................................................. 55
Battery Saver......................................................... 56
Disabled Intelligent Access Keys.................... 55
Illuminated Entry.................................................. 56
Illuminated Exit..................................................... 56
Opening the Liftgate........................................... 56
Power Door Locks................................................ 53
Remote Control..................................................... 53
Smart Unlocks for Intelligent Access Keys...................................................................... 55
Lug Nuts See: Changing a Road Wheel........................ 216
Lug Nuts
............................................................217
368
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index

M
Maintenance..................................................169
General Information.......................................... 169
Manual Liftgate..............................................56
Closing the Liftgate.............................................. 57
Opening the Liftgate............................................ 57
Manual Seats
..................................................101
Media Hub......................................................226
Message Center See: Information Displays................................ 80
Mirrors See: Heated Windows and Mirrors................96
See: Windows and Mirrors................................. 71
Mobile Communications Equipment........11
Motorcraft Parts
............................................218
MyKey Troubleshooting...............................52
MyKey ™............................................................48
Principle of Operation........................................ 48
N
Navigation......................................................260 cityseeker............................................................. 268
Destination Mode.............................................. 263
Map Mode............................................................. 261
Navigation Map Updates................................ 269
Navigation Menu................................................ 266
SiriusXM Traffic and Travel Link................... 269
Waypoints............................................................. 267
Normal Scheduled Maintenance...........323
O
Opening and Closing the Hood...............170 Closing the Hood................................................ 170
Opening the Hood.............................................. 170
Ordering Additional Owner's Literature.......................................................153
Obtaining a French Owner ’s Manual..........154
Overhead Console
.......................................106
P
Parking Aids....................................................126 Principle of Operation....................................... 126
Parking Brake
...................................................121 Passive Anti-Theft System
........................58
SecuriLock.............................................................. 58
PATS See: Passive Anti-Theft System..................... 58
Perchlorate..........................................................9
Personal Safety System ™
..........................34
How Does the Personal Safety System
Work?.................................................................. 34
Phone...............................................................255 During a Phone Call.......................................... 258
Making Calls......................................................... 257
Pairing Your Cell Phone for the First Time................................................................... 255
Phone Menu........................................................ 256
Receiving Calls.................................................... 258
Smartphone Connectivity.............................. 259
Text Messaging................................................... 259
Post-Crash Alert System
...........................148
Power Door Locks See: Locking and Unlocking............................. 53
Power Seats
....................................................101
Power Lumbar..................................................... 102
Power Windows
...............................................71
Accessory Delay.................................................... 72
Bounce-Back........................................................... 71
One-Touch Down.................................................. 71
One-Touch Up........................................................ 71
Window Lock........................................................... 71
Protecting the Environment
........................12
R
Rear Parking Aid............................................126 Obstacle Distance Indicator............................ 127
Rear Seats.......................................................102 Folding the Seatback........................................ 102
Rear Under Floor Storage
..........................134
Cargo Management System.......................... 134
Rear View Camera........................................127 Enhanced Park Aids.......................................... 130
Using the Rear View Camera System.........128
Rear View Camera See: Rear View Camera.................................... 127
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 65
Rear Window Wiper............................................ 65
Rear Wiper Blades See: Changing the Rear Wiper Blades.........177
369
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index

Remote Control..............................................44
Changing the Remote Control Battery........45
Intelligent Access Key........................................ 44
Locating Your Vehicle......................................... 46
Programming a New Remote Control..........45
Remote Start......................................................... 46
Reprogramming the Unlocking Function.............................................................. 45
Sounding the Panic Alarm............................... 46
Remote Start...................................................97
Automatic Settings.............................................. 97
Heated and Cooled Devices............................ 98
Last Settings.......................................................... 98
Removing a Headlamp...............................178
Repairing Minor Paint Damage...............188
Replacement Parts Recommendation........................................10
Collision Repairs.................................................... 10
Scheduled Maintenance and Mechanical Repairs................................................................. 10
Warranty on Replacement Parts.................... 10
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)...............................................................154
Reporting Safety Defects (U.S. Only)...............................................................154
Roadside Assistance
...................................144
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 145
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 145
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 145
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 144
Vehicles Sold in the United States: Using Roadside Assistance.................................... 144
Roadside Emergencies...............................144
Running-In See: Breaking-In.................................................. 142
S
Safety Canopy ™
.............................................41
Scheduled Maintenance Record...........324
Scheduled Maintenance...........................320
Seatbelt Extension
........................................33 Seatbelt Height Adjustment.....................30
Seatbelt Reminder
..........................................31
Belt-Minder™......................................................... 31
Seatbelts............................................................27 Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation...................................... 31
Seats...................................................................99
Security..............................................................58
Settings...........................................................290 911 Assist............................................................... 295
Ambient Lighting............................................... 302
Bluetooth.............................................................. 292
Clock....................................................................... 292
Display................................................................... 303
General................................................................. 300
Media Player......................................................... 291
Mobile Apps......................................................... 298
Navigation............................................................ 296
Phone..................................................................... 292
Radio...................................................................... 295
Sound.................................................................... 290
Valet Mode........................................................... 304
Vehicle................................................................... 302
Voice Control....................................................... 303
Wi-Fi & Hotspot................................................. 300
Side Airbags
.....................................................40
Sitting in the Correct Position...................99
Snow Chains See: Using Snow Chains................................... 212
Special Notices
................................................10
New Vehicle Limited Warranty........................ 10
On Board Diagnostics Data Link Connector
............................................................. 11
Special Instructions............................................. 10
Speed Control See: Cruise Control.............................................. 131
Stability Control............................................124 Principle of Operation....................................... 124
Starting and Stopping the Electric Motor
..............................................................107
Starting the Electric Motor........................107 Keyless Starting................................................... 107
Starting Your Vehicle......................................... 107
Steering............................................................133 Electric Power Steering.................................... 133
Steering Wheel................................................61
370
2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Index