phone FORD FOCUS ELECTRIC 2018 Owners Manual

Waxing..............................................................185
Cleaning the Engine....................................185
Cleaning the Windows and Wiper
Blades..........................................................186
Cleaning the Interior....................................186
Cleaning the Instrument Panel and Instrument Cluster Lens........................187
Cleaning Leather Seats..............................187
Repairing Minor Paint Damage...............188
Cleaning the Wheels
...................................188
Vehicle Storage
.............................................188
Wheels and Tires
Tire Sealant and Inflator Kit......................191
Tire Care
...........................................................197
Using Snow Chains......................................212
Tire Pressure Monitoring System............212
Changing a Road Wheel
............................216
Lug Nuts
............................................................217
Capacities and Specific- ations
Motorcraft Parts
............................................218
Vehicle Identification Number.................219
Vehicle Certification Label
.......................220
Transmission Code Designation............220
Capacities and Specifications.................221
Audio System
General Information
....................................223
Audio Unit - Vehicles With: Sony Audio System.........................................................224
Media Hub
......................................................226
SYNC™ 3
General Information
....................................227
Home Screen
................................................238
Using Voice Recognition...........................239
Entertainment..............................................245
Phone...............................................................255 Navigation......................................................260
Electric Vehicle Information....................269
Apps.................................................................288
Settings...........................................................290
SYNC™ 3 Troubleshooting.....................304
Accessories
Accessories.....................................................316
Ford Protect
Ford Protect....................................................318
Scheduled Maintenance
General Maintenance Information.......320
Normal Scheduled Maintenance...........323
Scheduled Maintenance Record...........324
Appendices
Electromagnetic Compatibility
..............334
End User License Agreement.................336
Type Approvals
..............................................361
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2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Table of Contents

Note:
Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature.
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle ’s current
location, travel direction, and speed
(“ vehicle travel information ”), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. For more information, see
Traffic, Directions and Information,
Terms and Conditions. CALIFORNIA PROPOSITION 65 WARNINGS
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm. Battery posts, terminals and related
accessories contain lead and lead
compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Batteries also contain
other chemicals known to the State of
California to cause cancer. Wash your
hands after handling. PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
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2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Introduction

On Board Diagnostics Data Link
Connector
WARNING
Do not connect wireless plug-in
devices to the data link connector.
Unauthorized third parties could gain
access to vehicle data and impair the
performance of safety related systems.
Only allow repair facilities that follow our
service and repair instructions to connect
their equipment to the data link connector. Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’
safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
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2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Licence exempt RSS
Standards of Industry Canada. Operation
is subject to the following two conditions:
•
This device may not cause harmful
interference, and
• This device must accept any
interference received, including
interference that may cause undesired
operation. WARNING
Changes or modifications not
expressively approved by the party
responsible for compliance could
void the user's authority to operate the
equipment. The term "IC:" before the radio
certification number only signifies that
Industry Canada technical specifications
were met. The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following
could cause a decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
Other short distance radio transmissions,
for example amateur radios, medical
equipment, wireless headphones, remote
controls and alarm systems can also use
the radio frequency used by your remote
control. If the frequencies are jammed, you
will not be able to use your remote control.
You can lock and unlock the doors with the
key. Note:
Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
REMOTE CONTROL
Intelligent Access Key
(If Equipped) The intelligent access keys operate the
power locks and the remote start system.
The key must be in your vehicle to use the
push button start.
Key Blade
The intelligent access key also contains a
removable key blade that you can use to
unlock your vehicle.
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Mislock
If any door or the liftgate is open, or if the
hood is open on vehicles with an anti-theft
alarm or remote start, the horn will sound
twice and the direction indicators will not
flash.
Opening the Liftgate
Press twice within three seconds
to unlatch the liftgate.
Make sure to close and latch the liftgate
before driving your vehicle. An unlatched
liftgate may cause objects to fall out or
block your view.
Closing the Liftgate
The liftgate will not fully close if an
intelligent access key is located inside the
luggage compartment with the doors
locked.
Note: If a second passive key is located
within the liftgate detection range, the
liftgate can be fully closed.
Activating Intelligent Access (If
Equipped)
The system will not function if:
• Your vehicle battery has no charge.
• The intelligent access key battery has
no charge.
• The intelligent access key frequencies
are jammed.
Note: If the system does not function, use
the key blade to lock and unlock your
vehicle.
See Keys and Remote Controls
(page 44).
The system allows you to unlock, operate
and lock your vehicle without using a key
or remote control. You must have the intelligent access key
within
5 ft (1.5 m) of your vehicle.
Note: The system may not function if the
passive key is close to metal objects or
electronic devices, for example keys or a cell
phone.
At a Door
Pull an exterior door handle to unlock and
open the door. Do not touch the lock
sensor on the front of the handle. The locking sensors are on the front door
handles.
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Phone
Navigation or Compass
Surplus
Entertainment
See your SYNC information.
Phone
See your SYNC information.
Navigation or Compass
See your SYNC information.
Surplus
In Surplus mode, either butterflies or a
gauge represent surplus or status. The
number of butterflies matches the current
surplus or status distance up to a
maximum of sixteen butterflies. If you
entered your next charge destination in the
navigation system and you see butterflies
on your screen, then you should be able to
make your destination (you have a
Surplus). If you see butterflies but did not
enter your next charge destination, then you should be able to achieve the range
estimate shown at the start of your drive
(you have a positive Status). See Display
Mode under Left Information Display
Controls in this chapter for more
information.
INFORMATION MESSAGES
Press the OK button to acknowledge and
remove some messages from the
information display. You need to confirm
certain messages before you can access
the menus. The information display will
automatically remove other messages
after a short period of time.
Note: Certain messages may be
abbreviated or shortened depending upon
which cluster type you have.
AdvanceTrac® Action
Message
The system has detected a condition that requires service.
Contact an authorized dealer as soon as possible.
Service AdvanceTrac
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Press the button to clear the
heated rear window of thin ice
and fog. The heated rear
window will automatically turn off after a
short period of time.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
Heated Exterior Mirrors (If Equipped) When you switch the heated rear
window on, the heated exterior
mirrors will automatically turn
on.
Note: Do not remove ice from the mirrors
with a scraper or adjust the mirror glass
when it is frozen in place.
Note: Do not clean the mirror housing or
glass with harsh abrasives, fuel or other
petroleum-based cleaning products.
CABIN AIR FILTER
Your vehicle is equipped with a cabin air
filter. It is located behind the center
console.
The particulate filtration system reduces
the concentration of airborne particles
such as dust, spores and pollen in the air
supplied to the interior of your vehicle.
Note: Make sure you have a cabin air filter
installed at all times. This prevents foreign
objects from entering the system. Running
the system without a filter in place could
result in degradation or damage to the
system. The particulate filtration system gives you
and your passengers the following
benefits:
•
It improves your driving comfort by
reducing particle concentration.
• It improves the interior compartment
cleanliness.
• It protects the climate control
components from particle deposits.
Replace the filter at regular intervals. See
Scheduled Maintenance (page 320).
For additional cabin air filter information,
or to replace the filter, see an authorized
dealer.
REMOTE START
The climate control system adjusts the
cabin temperature during remote start.
You cannot adjust the system during
remote start operation. Switch on the
ignition to return the system to its previous
settings. You can now make adjustments.
You need to switch on certain
vehicle-dependent features, such as:
• Heated mirrors.
• Heated rear window.
You can adjust the settings using the
information display controls. See
Information Displays
(page 80).
Note: You can control the system through
SYNC using a smartphone app. See
Apps
(page 288).
Automatic Settings
You can set the climate control to operate
in AUTO mode through the information
display setting: Remote Start > Climate
Control > Heater-A/C > Auto. The climate
control system automatically sets the
interior temperature to
72°F (22°C).
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STARTING THE ELECTRIC
MOTOR
Keyless Starting
Note:
The system may not function if the
passive key is close to metal objects or
electronic devices, for example keys or a cell
phone.
Note: A valid passive key must be located
inside your vehicle to switch the power on
and start your vehicle.
Note: Passive keys left inside your vehicle
when locked are disabled. A message may
appear in the information display indicating
that there is no key detected when you try
to start your vehicle. Press the unlock
button on the remote control to enable it,
and then start your vehicle.
Power Modes The keyless starting system has three
modes:
•
Off: Turns the power off. Without
applying the brake pedal, press and
release the power button once when
your vehicle is in the on mode, or when
your vehicle is on but not moving.
• On:
All electrical circuits are
operational and the warning lamps and
indicators illuminate. Without applying
the brake pedal, press and release the
power button once from off mode.
• Start:
Starts your vehicle. Press the
brake pedal, and then press the power
button for a couple of seconds. The
green ready to drive indicator lamp
illuminates in the instrument cluster
when your vehicle is ready to drive.
Starting Your Vehicle
Before starting your vehicle, check the
following:
• Make sure all the occupants have
fastened their safety belts.
• Make sure the headlamps and
electrical accessories are off.
• Make sure the parking brake is on.
• Make sure the gearshift lever is in park
(P).
Note: Do not touch the accelerator pedal.
1. Fully depress the brake pedal.
2. Press the power button.
Note: You will not hear any engine noise.
The system does not function if:
• The passive key frequencies are
jammed.
• The key battery has no charge.
If you are unable to start your vehicle,
follow the steps below.
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Waiting to Charge
You can personalize the charge settings.
See Charging the High Voltage Battery
(page 110). When you select Value Charge,
the vehicle may delay charging to take
advantage of off-peak electricity rates. The
vehicle will optimize the charge schedule
to be complete by the next GO Time.
When waiting to charge, the charge
indicator will show the current state of
charge of the high voltage battery.
When all four lights are off the charge level
is between 0 and 25 percent.
Note: When the vehicle is waiting to charge,
the charge indicator will turn off one minute
after displaying the current state of charge.
When the vehicle automatically begins
charging, the charge indicator will turn on
and indicate the progress of the charge.
Note: If the system detects a vehicle
charging system fault at any point in a
charge cycle, the entire charge indicator will
flash continuously for one minute and then
turn off. If this happens, unplug the charging
coupler and then plug it back into the charge
port. If the problem persists, contact an
authorized dealer.
Disconnecting the Charging Coupler
1. Press and hold the button on the charging coupler and disconnect from
the charging port.
Note: Do not pull the wall plug from the
wall while the vehicle is charging. Doing so
may damage the outlet and the cord.
2. Close the charge port door.
Note: To close the charge port door, press
the center rear edge of the charge port door
and then release. Convenience Charging and MyFord
Mobile
Use the MyFord Mobile app to set up the
charging convenience features. Visit
myfordmobile.com for more complete
information and to set up your MyFord
Mobile account.
Your vehicle has the following features to
improve your charging experience.
Value Charge
The vehicle schedules charging at the
lowest available utility rates. Contact your
utility company to see what rates are
available.
Charge Now
Fully charge your vehicle at the quickest
rate. The vehicle starts charging
immediately after you connect the
charging plug into the vehicle.
My GO Time
Setting My GO Times through the MyFord
Mobile application allows you to set
charging schedules and cabin
preconditioning settings so your vehicle is
ready to drive when you are. By setting a
My GO Time the vehicles charge can be
completed before your next set drive time.
A calendar view allows you to program two
My GO Times per day for each of the seven
days of the week. Remember, your vehicle
must be plugged in for My GO Time to
work.
Cabin Preconditioning
Get the most miles out of every charge by
preconditioning your vehicle while it’
s still
plugged in and charging. Use your smart
phone to set the cabin temperature and
departure time before you leave so you use
energy from your home wall outlet instead
of your battery to heat or cool your vehicle.
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2018 Focus (CDH) Battery Electric Vehicle (BEV), Canada/United States of America, JM5J 19A321 RA enUSA, Edition date: 201706, First Printing High Voltage Battery

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Additional information and resources are
available online:
Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD) Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling or
servicing authorized dealer.
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