bluetooth FORD FUSION 2018 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
458
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
•Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
459
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
460
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 413).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
443).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
461
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.
Weak signal probably
due to distance from the
hotspot, obstruction or
high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the
hotspot. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the hotspot. If all windows
are tinted, you can open the windows in the
direction of the hotspot if that is feasible.
There may be an
obstruction between
SYNC 3 and the hotspot.
Poor signal seen
by SYNC 3
despite being
near a hotspot.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The hotspot was defined
as a hidden network.
A hotspot is not
listed in the list
of available
networks.
462
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
465
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
470
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

Driver and Passenger Airbags....................42
Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46
Driving Aids....................................................204
Driving Hints...................................................229
Driving Through Water...............................229
DRL See: Daytime Running Lamps......................... 78
E
Economical Driving.....................................229
Electric Parking Brake..................................176
Applying the Electric Parking brake.............176
Battery With No Charge................................... 178
Parking On a Hill (Vehicles With a Manual Transmission) ................................................. 176
Releasing the Electric Parking Brake............177
Electromagnetic Compatibility..............493
Emission Law
..................................................161
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........162
Tampering With a Noise Control System................................................................ 161
End User License Agreement
.................495
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 495
Engine Block Heater....................................150 Using the Engine Block Heater....................... 151
Engine Coolant Check
...............................262
Adding Coolant................................................... 263
Engine Coolant Temperature Management.................................................. 265
Fail-Safe Cooling............................................... 264
Recycled Coolant.............................................. 264
Severe Climates................................................. 264
Engine Emission Control
.............................161
Engine Immobilizer See: Passive Anti-Theft System.................... 68
Engine Oil Check.........................................260 Adding Engine Oil............................................... 261
Engine Oil Dipstick - 1.5L EcoBoost™................................................260
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L/2.7L EcoBoost™
.............................260 Engine Specifications - 1.5L
EcoBoost™..................................................313
Drivebelt Routing................................................ 313
Engine Specifications - 2.0L EcoBoost™..................................................313
Drivebelt Routing................................................ 314
Engine Specifications - 2.5L
.....................314
Drivebelt Routing................................................ 314
Engine Specifications - 2.7L EcoBoost™..................................................315
Drivebelt Routing................................................ 315
Entertainment...............................................413 AM/FM Radio....................................................... 415
Apps........................................................................\
423
Bluetooth Stereo or USB................................ 422
CD (If equipped)................................................. 421
HD Radio ™ Information (If
Available)......................................................... 418
SiriusXM® Satellite Radio (If Activated)......................................................... 415
Sources................................................................... 414
Supported Media Players, Formats and Metadata Information................................. 423
USB Port................................................................ 423
Environment
......................................................15
EPB See: Electric Parking Brake.............................. 176
Essential Towing Checks
..........................225
Before Towing a Trailer.................................... 226
Hitches................................................................... 225
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 226
Safety Chains...................................................... 225
Trailer Brakes....................................................... 225
Trailer Lamps....................................................... 225
When Towing a Trailer..................................... 226
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................84
Auto-Dimming Feature...................................... 85
Blind Spot Monitor.............................................. 86
Fold-Away Exterior Mirrors............................... 85
Heated Exterior Mirrors...................................... 85
Integrated Blind Spot Mirrors.......................... 85
Memory Mirrors..................................................... 85
Power Exterior Mirrors........................................ 84
Puddle Lamps ...................................................... 85
528
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

Satellite Radio...............................................351
Satellite Radio Electronic Serial Number
(ESN)................................................................. 352
Satellite Radio Reception Factors...............352
SiriusXM Satellite Radio Service.................. 352
Troubleshooting................................................. 353
Scheduled Maintenance Record
...........483
Scheduled Maintenance...........................475
Seatbelt Extension
........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats
.................................................................130
Security..............................................................68
Settings...........................................................443 911 Assist.............................................................. 448
Ambient Lighting............................................... 455
Bluetooth.............................................................. 445
Clock....................................................................... 445
Display................................................................... 456
General.................................................................. 453
Media Player....................................................... 444
Mobile Apps.......................................................... 451
Navigation............................................................ 449
Phone..................................................................... 445
Radio...................................................................... 448
SiriusXM................................................................ 449
Sound..................................................................... 443
Valet Mode........................................................... 457
Vehicle................................................................... 455
Voice Control....................................................... 456
Wi-Fi & Hotspot................................................. 453
Side Airbags
.....................................................45
Side Sensing System..................................185 Obstacle Distance Indicator.......................... 186
Sitting in the Correct Position..................130
Snow Chains See: Using Snow Chains................................. 299
Spare Wheel See: Changing a Road Wheel....................... 304
Special Notices................................................12 New Vehicle Limited Warranty......................... 12On Board Diagnostics Data Link
Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance...............................................481
Exceptions............................................................ 482
Speed Control See: Cruise Control............................................ 196
Stability Control
.............................................181
Principle of Operation........................................ 181
Starting a Gasoline Engine.......................148 Automatic Engine Shutdown........................ 149
Failure to Start..................................................... 148
Guarding Against Exhaust Fumes...............150
Important Ventilating Information..............150
Starting Your Vehicle......................................... 148
Stopping the Engine When Your Vehicle is Moving............................................................... 149
Stopping the Engine When Your Vehicle is Stationary......................................................... 149
Starting and Stopping the Engine..........147 General Information........................................... 147
Steering............................................................214 Electric Power Steering.................................... 214
Steering Wheel................................................70
Storage Compartments
.............................146
Sunroof See: Moonroof....................................................... 87
Sun Visors
.........................................................87
Illuminated Vanity Mirror................................... 87
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Symbols Glossary
.............................................7
SYNC™ 3........................................................393
General Information......................................... 393
SYNC™ 3 Troubleshooting......................457
SYNC™ Applications and Services
........371
911 Assist................................................................. 371
SYNC Mobile Apps............................................ 373
SYNC™............................................................355 General Information......................................... 355
SYNC™ Troubleshooting.........................385
T
Technical Specifications See: Capacities and Specifications.............313
533
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index

The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).......................239
Tire Care..........................................................284
Glossary of Tire Terminology........................ 286
Information About Uniform Tire Quality Grading............................................................. 284
Information Contained on the Tire Sidewall............................................................ 287
Temperature A B C............................................ 285
Traction AA A B C.............................................. 285
Treadwear............................................................ 285
Tire Pressure Monitoring System..........300 Changing Tires With a Tire Pressure
Monitoring System........................................ 301
Understanding Your Tire Pressure Monitoring System ....................................... 301
Tires See: Wheels and Tires..................................... 284
Towing a Trailer.............................................223 Load Placement................................................. 223
Towing Points................................................236 Installing the Recovery Hook........................ 236
Recovery Hook Location................................. 236
Towing the Vehicle on Four Wheels...........................................................227
Emergency Towing............................................. 227
Recreational Towing.......................................... 227
Vehicles Equipped with 1.5L, 2.0L, and 2.5L Engines.............................................................. 227
Vehicles Equipped with a 2.7L Engine........227
Towing..............................................................223
Traction Control............................................180 Principle of Operation...................................... 180
Transmission Code Designation.............321
Transmission..................................................165
Transporting the Vehicle
...........................235
Type Approvals..............................................521
RF Certification Logos for Tire Pressure
Monitoring Sensor(s)................................... 521
U
Under Hood Overview - 1.5L EcoBoost™.................................................256
Under Hood Overview - 2.0L EcoBoost™..................................................257
Under Hood Overview - 2.5L
...................258 Under Hood Overview - 2.7L
EcoBoost™.................................................259
Unique Driving Characteristics
................152
Universal Garage Door Opener...............139
HomeLink Wireless Control System............139
USB Port
.........................................................354
Using Adaptive Cruise Control.................197 Automatic Cancellation................................. 200
Blocked Sensor................................................... 202
Canceling the Set Speed............................... 200
Changing the Set Speed................................ 200
Detection Issues................................................. 201
Following a Vehicle............................................ 198
Following a Vehicle to a Complete Stop.................................................................... 199
Hilly Condition Usage...................................... 200
Overriding the Set Speed............................... 200
Park Brake Application................................... 200
Resuming the Set Speed............................... 200
Setting the Adaptive Cruise Speed.............198
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 198
Setting the Gap Distance................................ 199
Switching Adaptive Cruise Control Off...................................................................... 200
Switching Adaptive Cruise Control On........................................................................\
197
Switching to Normal Cruise Control...........203
System Not Available...................................... 202
Using All-Wheel Drive.................................170 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 170
Using Cruise Control...................................196 Switching Cruise Control Off......................... 196
Switching Cruise Control On.......................... 196
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................299
Using Stability Control................................182
Using Summer Tires
...................................299
Using SYNC™ With Your Media Player.............................................................376
Accessing Your USB Song Library...............380
Bluetooth Devices and System Settings............................................................ 382
Connecting Your Digital Media Player to the USB Port........................................................... 376
Media Menu Features....................................... 379
534
Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201705, Second Printing Index