remote FORD FUSION 2020 Owner's Guide

CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require a
subscription. For additional information,
see the FordPass app. Some restrictions,
third party terms and message or data
rates may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology or evolving cellular
networks could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Modem
The modem enables access to
a range of features built into your
vehicle.
Enabling and Disabling the Modem
1. Select Settings. 2. Select
FordPass Connect.
3. Select
Connectivity Settings.
4. Switch connectivity features on or off.
Connecting FordPass to the
Modem
1. Make sure that the modem is enabled using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle if already added.
4. Select the option for vehicle details.
5. Select the option to activate your vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm that FordPass account is connected to the modem .
CONNECTING THE VEHICLE TO
A WI-FI NETWORK
1. Select
Settings.
2. Select
Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
View Available Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Connected Vehicle
(If Equipped)

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

is dependent on the accuracy of
navigation, as the maps or functionality
of the TeleNav Software are not
intended to support such high risk
applications, especially in more remote
geographical areas.
• TELENAV EXPRESSLY DISCLAIMS
AND EXCLUDES ALL WARRANTIES IN
CONNECTION WITH THE TELENAV
SOFTWARE, WHETHER STATUTORY,
EXPRESS OR IMPLIED, INCLUDING ALL
WARRANTIES WHICH MAY ARISE
FROM COURSE OF DEALING, CUSTOM
OR TRADE AND INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
OF THIRD PARTY RIGHTS WITH
RESPECT TO THE TELENAV
SOFTWARE.
• Certain jurisdictions do not permit the
disclaimer of certain warranties, so this
limitation may not apply to you.
5. Limitation of Liability
• TO THE EXTENT PERMITTED UNDER
APPLICABLE LAW, UNDER NO
CIRCUMSTANCES SHALL TELENAV
OR ITS LICENSORS AND SUPPLIERS
BE LIABLE TO YOU OR TO ANY THIRD
PARTY FOR ANY INDIRECT,
INCIDENTAL, CONSEQUENTIAL,
SPECIAL OR EXEMPLARY DAMAGES
(INCLUDING IN EACH CASE, BUT NOT
LIMITED TO, DAMAGES FOR THE
INABILITY TO USE THE EQUIPMENT
OR ACCESS DATA, LOSS OF DATA,
LOSS OF BUSINESS, LOSS OF
PROFITS, BUSINESS INTERRUPTION
OR THE LIKE) ARISING OUT OF THE
USE OF OR INABILITY TO USE THE
TELENAV SOFTWARE, EVEN IF
TELENAV HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES
THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING,
WITHOUT LIMITATION, ALL DAMAGES
REFERENCED HEREIN AND ALL
DIRECT OR GENERAL DAMAGES IN
CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE), THE
ENTIRE LIABILITY OF TELENAV AND
OF ALL OF TELENAV'S SUPPLIERS
SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID BY YOU FOR THE
TELENAV SOFTWARE. SOME STATES
AND/OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
6. Arbitration and Governing Law
• You agree that any dispute, claim or
controversy arising out of or relating to
this Agreement or the TeleNav
Software shall be settled by
independent arbitration involving a
neutral arbitrator and administered by
the American Arbitration Association
in the County of Santa Clara, California.
The arbitrator shall apply the
Commercial Arbitration Rules of the
American Arbitration Association, and
the judgment upon the award rendered
by the arbitrator may be entered by any
court having jurisdiction. Note that
there is no judge or jury in an arbitration
proceeding and the decision of the
arbitrator shall be binding upon both
parties. You expressly agree to waive
your right to a jury trial. This Agreement
and performance hereunder will be
governed by and construed in
accordance with the laws of the State
of California, without giving effect to
its conflict of law provisions. To the
extent judicial action is necessary in
connection with the binding arbitration,
both TeleNav and you agree to submit
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General Hints........................................................
125
Quickly Cooling the Interior............................. 126
Quickly Heating the Interior............................ 125
Recommended Settings for Cooling...........126
Recommended Settings for Heating..........126
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................. 126
Hints on Driving With Anti-Lock Brakes.............................................................173
Hood Lock See: Opening and Closing the Hood..........255
Horn.....................................................................72
I
In California (U.S. Only)............................238
Information Display Control........................71
Information Displays
....................................94
General Information............................................ 94
Information Messages
................................103
Active Park............................................................ 103
Adaptive Cruise Control................................... 104
AdvanceTrac®..................................................... 104
Airbag...................................................................... 105
Alarm...................................................................... 105
All-Wheel Drive................................................... 107
Automatic Engine Shutdown......................... 107
Auto Start-Stop.................................................. 105
Battery and Charging System....................... 108
Blind Spot Information and Cross Traffic Alert System................................................... 108
Doors and Locks................................................. 109
Driver Alert............................................................ 109
Fuel........................................................................\
.. 109
Hill Start Assist................................................... 109
Keys and Intelligent Access............................. 110
Lane Keeping System.......................................... 111
Maintenance........................................................... 111
MyKey....................................................................... 112
Park Aid.................................................................... 113
Park Brake............................................................... 113
Power Steering..................................................... 114
Pre-Collision Assist............................................. 114
Remote Start......................................................... 114
Seats........................................................................\
. 115
Starting System ................................................... 115
Tire Pressure Monitoring System................... 115Traction Control...................................................
116
Transmission......................................................... 116
Installing Child Restraints...........................22 Child Seats.............................................................. 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster.........................................87
Instrument Lighting Dimmer
......................76
Instrument Panel............................................18
Interior Lamps.................................................78
Front Interior Lamp.............................................. 78
Rear Interior Lamps............................................. 79
Interior Luggage Compartment Release...........................................................66
Interior Mirror...................................................85 Auto-Dimming Mirror......................................... 85
Manual Dimming Mirror..................................... 85
Introduction.........................................................7
J
Jump Starting the Vehicle........................233 Connecting the Jumper Cables.................... 233
Jump Starting...................................................... 234
Preparing Your Vehicle..................................... 233
Removing the Jumper Cables....................... 234
K
Keyless Entry
...................................................64
SECURICODE™ Keyless Entry
Keypad................................................................ 64
Keyless Starting............................................145 Ignition Modes..................................................... 145
Keys and Remote Controls........................50
L
Lane Keeping System................................204 Switching the System On and Off..............205
Lighting Control
...............................................75
Flashing the Headlamp High Beam..............76
Headlamp High Beam........................................ 75
Lighting...............................................................75 General Information............................................ 75
Load Carrying
..................................................217
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Load Limit........................................................217
Special Loading Instructions - for all
vehicles.............................................................. 221
Vehicle Loading - with and without a Trailer.................................................................. 217
Locking and Unlocking..................................61 Activating Intelligent Access............................ 62
Autolock................................................................... 63
Autounlock............................................................. 64
Battery Saver......................................................... 64
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 64
Power Door Locks................................................. 61
Remote Control..................................................... 61
Smart Unlocks for Intelligent Access Keys...................................................................... 63
Lug Nuts See: Changing a Road Wheel....................... 308
M
Maintenance..................................................255 General Information......................................... 255
Manual Climate Control.............................118
Directing Air to the Footwell Air Vents........118
Directing Air to the Instrument Panel Air
Vents................................................................... 118
Setting the Blower Motor Speed................... 118
Setting the Temperature.................................. 118
Switching Defrost On and Off........................ 118
Switching Maximum Air Conditioning On and Off................................................................ 119
Switching Maximum Defrost On and Off........................................................................\
119
Switching Recirculated Air On and Off........................................................................\
119
Switching the Air Conditioning On and Off........................................................................\
118
Switching the Climate Control On and Off........................................................................\
119
Manual Seats
.................................................130
Memory Function..........................................132
Easy Entry and Exit Feature............................ 133
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 133
Saving a PreSet Position.................................. 133Message Center
See: Information Displays................................. 94
Mirrors See: Windows and Mirrors................................ 82
Mobile Communications Equipment.......15
Moonroof..........................................................85 Bounce-Back......................................................... 86
Opening and Closing the Moonroof.............86
Venting the Moonroof........................................ 86
Motorcraft Parts - 1.5L EcoBoost™.......319
Motorcraft Parts - 2.0L EcoBoost™..................................................321
Motorcraft Parts - 2.5L...............................322
Motorcraft Parts - 2.7L EcoBoost™.................................................323
MyKey – Troubleshooting...........................59
MyKey ™
.............................................................56
Principle of Operation........................................ 56
N
Navigation......................................................407 Changing the Format of the Map...............409
cityseeker................................................................ 411
Michelin Travel Guide........................................ 412
Navigation Map Accuracy and Updates............................................................. 412
Route Guidance................................................. 409
Setting a Destination....................................... 408
SiriusXM Traffic and Travel Link.................... 412
Zoom..................................................................... 409
Normal Scheduled Maintenance
..........436
Intelligent Oil-Life Monitor............................. 436
Normal Maintenance Intervals..................... 437
O
Oil Change Indicator Reset
.......................261
Oil Check See: Engine Oil Check...................................... 260
Opening and Closing the Hood
..............255
Closing the Hood............................................... 256
Opening the Hood............................................. 255
Ordering Additional Owner's Literature......................................................242
Obtaining a French Owner ’s Manual..........242
Overhead Console
.......................................144
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Overriding Automatic High Beam
Control............................................................80
P
Parking Aids...................................................180
Principle of Operation...................................... 180
Passive Anti-Theft System........................68 SecuriLock®.......................................................... 68
PATS See: Passive Anti-Theft System.................... 68
Perchlorate........................................................13
Personal Safety System ™
.........................40
How Does the Personal Safety System
Work?.................................................................. 40
Phone..............................................................405 Android Auto....................................................... 407
Apple CarPlay..................................................... 407
Pairing Your Cell Phone for the First Time.................................................................. 406
Text Messaging.................................................. 406
Using Your Cell Phone..................................... 406
Post-Crash Alert System..........................235
Power Door Locks See: Locking and Unlocking.............................. 61
Power Seats...................................................130 10-way power seat............................................. 132
6-way power seat................................................ 131
Power Lumbar...................................................... 132
Power Windows
..............................................82
Accessory Delay.................................................... 83
Bounce-Back......................................................... 82
One-Touch Down................................................. 82
One-Touch Up....................................................... 82
Window Lock......................................................... 83
Pre-Collision Assist
......................................213
Adjusting Pre-Collision Assist
Settings .............................................................. 215
Blocked Sensors.................................................. 215
Using the Pre-Collision Assist System............................................................... 214
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 308R
Rear Parking Aid...........................................180
Object Distance Indicator................................ 182
Rear Seat Armrest........................................144
Rear Seats
.......................................................133
Rear View Camera........................................192 Camera Guidelines............................................ 193
Camera System Settings................................ 194
Enhanced Park Aids or Park Pilot.................194
Manual Zoom...................................................... 194
Rear Camera Delay............................................ 194
Using the Rear View Camera System.........192
Rear View Camera See: Rear View Camera.................................... 192
Recommended Towing Weights............223
Reduced Engine Performance................228
Refueling..........................................................155 Refueling System Overview............................ 155
Refueling System Warning.............................. 157
Refueling Your Vehicle...................................... 156
Remote Control..............................................50 Car Finder................................................................ 53
Intelligent Access Key........................................ 50
Remote Start......................................................... 54
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 53
Using the Key Blade............................................. 51
Remote Start..................................................127 Automatic Settings............................................ 127
Heated and Cooled Features.......................... 127
Last Settings......................................................... 127
Removing a Headlamp..............................274
Repairing Minor Paint Damage..............285
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)..............................................................242
Reporting Safety Defects (U.S. Only)..............................................................242
Resuming the Set Speed..........................196
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Changing the Set Speed.................................
199
Detection Issues................................................ 200
Following a Vehicle............................................ 197
Following a Vehicle to a Complete Stop.................................................................... 198
Hilly Condition Usage...................................... 200
Overriding the Set Speed................................ 199
Park Brake Application................................... 200
Resuming the Set Speed................................. 199
Setting the Adaptive Cruise Speed..............197
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 197
Setting the Gap Distance................................ 198
Switching Adaptive Cruise Control Off...................................................................... 200
Switching Adaptive Cruise Control On........................................................................\
197
Switching to Normal Cruise Control...........202
System Not Available....................................... 201
Using All-Wheel Drive................................168 Driving In Special Conditions With
All-Wheel Drive (AWD)............................... 168
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................303
Using Stability Control................................179
Using Summer Tires...................................303
Using SYNC™ With Your Media Player.............................................................375
Audio Voice Commands.................................. 376
Media Sources..................................................... 375
Using SYNC™ With Your Phone.............371 Accessing Features through the Phone
Menu.................................................................. 372
Pairing a Phone.................................................... 371
Phone Controls................................................... 372
Phone Voice Commands................................. 371
Using Traction Control.................................177 Switching the System Off................................ 177
System Indicator Lights and Messages........................................................... 177
Using a Switch...................................................... 177
Using the Information Display Controls.............................................................. 177
Using Voice Recognition
...........................369
Apps........................................................................\
392
Automatic Blower Motor Speed Reduction........................................................ 393Climate..................................................................
389
Entertainment.................................................... 388
General.................................................................. 387
Initiating a Voice Session................................ 369
Navigation............................................................. 391
Phone.................................................................... 390
SiriusXM Traffic and Travel Link................... 392
System Interaction and Feedback..............370
Voice Settings..................................................... 393
Utilizing the Mediation/Arbitration Program (Canada Only)........................240
V
Vehicle Care
..................................................280
General Information......................................... 280
Vehicle Certification Label.......................325
Vehicle Identification Number................324
Vehicle Storage
............................................285
Body........................................................................\
285
Brakes.................................................................... 286
Cooling system................................................... 286
Disconnecting Your 12 Volt Battery.............286
Engine.................................................................... 286
Fuel system......................................................... 286
General.................................................................. 285
Miscellaneous..................................................... 286
Removing Vehicle From Storage.................286
Tires........................................................................\
286
Ventilation See: Climate Control.......................................... 118
VIN See: Vehicle Identification Number............324
Voice Control
.....................................................71
W
Warning Lamps and Indicators
................90
Adaptive Cruise Control.................................... 90
Anti-Lock Braking System................................ 90
Auto Start-stop.................................................... 90
Battery..................................................................... 90
Blind Spot Monitor.............................................. 90
Brake System Warning Lamp......................... 90
Cruise Control......................................................... 91
Direction Indicator................................................ 91
Door Ajar................................................................... 91
Electric Park Brake................................................ 91
493
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