service FORD FUSION HYBRID 2014 Owners Manual

Fuel and Refueling Safety Precautions......................................148
Fuel Quality....................................................149
Refueling .........................................................149
Running Out of Fuel.....................................153
Fuel Consumption.......................................156
Emission Control System...........................157
High Voltage Battery General Information....................................160
Charging the High Voltage Battery.........161
High Voltage Battery Cut-Off
Switch...........................................................164
Transmission Automatic Transmission...........................166
Brakes General Information....................................169
Hints on Driving With Anti-Lock
Brakes...........................................................170
Electric Parking Brake.................................170
Hill Start Assist...............................................172
Traction Control Principle of Operation.................................174
Using Traction Control................................174
Stability Control Principle of Operation.................................175
Using Stability Control................................175
Parking Aids Parking Aid......................................................176
Active Park Assist.........................................178
Rear View Camera........................................181
Cruise Control
Principle of Operation.................................185
Using Cruise Control....................................185 Using Adaptive Cruise Control................186
Driving Aids Driver Alert......................................................192
Lane Keeping System.................................193
Blind Spot Monitor.......................................197
Steering ............................................................ 201
Collision Warning System........................202
Load Carrying Load Limit......................................................205
Towing Towing a Trailer..............................................213
Transporting the Vehicle............................213
Towing the Vehicle on Four Wheels......213
Driving Hints Breaking-In ...................................................... 215
Economical Driving......................................215
Driving Through Water................................215
Floor Mats........................................................216
Customer Assistance Getting the Services You Need................218
In California (U.S. Only).............................219
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).....................220
Utilizing the Mediation/Arbitration
Program (Canada Only).......................220
Getting Assistance Outside the U.S. and
Canada.........................................................221
Ordering Additional Owner's
Literature.....................................................222
Reporting Safety Defects (U.S.
Only).............................................................222
Reporting Safety Defects (Canada
Only).............................................................223
Roadside Emergencies
Roadside Assistance..................................224
3Table of Contents

Accessories Accessorie s..................................................... 314
Ford Extended Service Plan
(ESP)Ford Extended Service Plan (ESP)........316
SYNC™ General Information....................................319
Using Voice Recognition.............................321
Using SYNC™ With Your Phone............323
SYNC™ Applications and Services......335
Using SYNC™ With Your Media
Player...........................................................342
SYNC™ Troubleshooting.........................350
MyFord Touch™ General Information...................................356
Settings...........................................................364
Entertainment ...............................................374
Phone ................................................................ 391
Electric Vehicle Information.....................397
Information ...................................................408
Climate.............................................................417
Navigation ....................................................... 419
Appendices End User License Agreement.................429
Scheduled Maintenance General Maintenance Information.......444
Normal Scheduled Maintenance..........448
Special Operating Conditions Scheduled
Maintenance ..............................................451
Scheduled Maintenance Record...........454
5Table of Contents

Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Panic alarmE139213
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe DATA RECORDING Service Data Recording Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among them
vehicle diagnostic information received
through a direct connection to your vehicle
when diagnosing or servicing your vehicle.
Additionally, when your vehicle is in for
service or repair, Ford Motor Company,
Ford of Canada, and service and repair
facilities may access or share among them
data for vehicle improvement purposes.
For U.S. only (if equipped), if you choose
to use the SYNC Vehicle Health Report,
you consent that certain diagnostic
information may also be accessed
electronically by Ford Motor Company and
Ford authorized service facilities, and that
the diagnostic information may be used
for any purpose. See SYNC™ (page 319).
Event Data Recording This vehicle is equipped with an event
data recorder. The main purpose of an
event data recorder is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road obstacle;
this data will assist in understanding
how a vehicle’s systems performed.
The event data recorder is designed to
record data related to vehicle dynamics
and safety systems for a short period
of time, typically 30 seconds or less.
9Introduction

The event data recorder in this vehicle
is designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/ fast ened;
• How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
• How fast the vehicle was t ravelling;
and
• Where the driver was positioning
the steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
Note: Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See SYNC™ (page 319).
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle’s current
location, travel direction, and speed
(“vehicle travel information”), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and the
10Introduction

vendors it uses to provide you with this
information do not store your vehicle
travel information. For more
information, see Traffic, Directions and
Information, Terms and Conditions.
See SYNC™ (page 319).
CALIFORNIA PROPOSITION 65 WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm.
PERCHLORATE Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit: Web Address
www.dtsc.ca.gov/hazardouswaste/
perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account. Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as access Account Manager, please
go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
development we validate these parts
deliver the intended level of protection as
a whole system. A great way to know for
sure you are getting this level of protection
is to use genuine Ford replacement
collision parts.
11Introduction

E142591
1. Buckle the combination lap and
shoulder belt.
2. Grasp the shoulder portion and pull
downward until the entire belt is pulled
out. As the belt retracts, you will hear
a clicking sound. This indicates the
safety belt is now in the automatic
locking mode.
Rear outboard infl atable s afety belts
(second row only–if equipped)
E146363
1. Buckle the combination lap and
shoulder belt.
2. Grasp the lap portion of the belt and
pull upward until the entire belt is
pulled out.
3. Allow the belt to retract. As the belt
retracts, you will hear a clicking sound.
This indicates the safety belt is now in
the automatic locking mode. How to Disengage the Automatic
Locking Mode
Unbuckle the combination lap and
shoulder belt and allow it to retract
completely to disengage the automatic
locking mode and activate the vehicle
sensitive (emergency) locking mode.
Rear Inflatable Safety Belt (If
Equipped)
WARNING
Do not attempt to service, repair, or
modify the rear inflatable safety belt.
The rear inflatable safety belts are fitted
in the shoulder portion of the safety belts
of the second-row outboard seating
positions.
Note: The rear inflatable safety belts are
compatible with most infant and child
safety car seats and belt positioning booster
seats when properly installed. This is
because they are designed to fill with a
cooled gas at a lower pressure and at a
slower rate than traditional airbags. After
inflation, the shoulder portion of the safety
belt remains cool to the touch.
The rear inflatable safety belt consists of
the following:
• An inflatable bag located in the
shoulder safety belt webbing.
• Lap safety belt webbing with
automatic locking mode.
• The same warning light, electronic
control and diagnostic unit as used for
the front safety belts.
• Impact sensors located in various parts
of the vehicle.
28Safety Belts

PRINCIPLE OF OPERATION WARNINGS
Airbags do not inflate slowly or
gently, and the risk of injury from a
deploying airbag is the greatest close
to the trim covering the airbag module.
All occupants of your vehicle,
including the driver, should always
properly wear their safety belts, even
when an airbag supplemental restraint
system is provided. Failure to properly wear
your safety belt could seriously increase
the risk of injury or death.
Always transport children 12 years
old and under in the back seat and
always properly use appropriate
child restraints. Failure to follow this could
seriously increase the risk of injury or death.
Never place your arm over the airbag
module as a deploying airbag can
result in serious arm fractures or
other injuries.
Airbags can kill or injure a child in a
child seat. Never place a rear-facing
child seat in front of an active airbag.
If you must use a forward-facing child seat
in the front seat, move the seat upon which
the child seat is installed all the way back.
Do not attempt to service, repair, or
modify the airbag supplemental
restraint systems or its fuses as you
could be seriously injured or killed. Contact
your authorized dealer as soon as possible.
Several airbag system components
get hot after inflation. To reduce the
risk of injury, do not touch them after
inflation.
If the airbag has deployed, the airbag
will not function again and must be
replaced immediately. If the airbag
is not replaced, the unrepaired area will
increase the risk of injury in a crash. The airbags are a supplemental restraint
system and are designed to work with the
safety belts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
While the system is designed to help
reduce serious injuries, contact with a
deploying airbag may also cause abrasions
or swelling. Temporary hearing loss is also
a possibility as a result of the noise
associated with a deploying airbag.
Because airbags must inflate rapidly and
with considerable force, there is the risk of
death or serious injuries such as fractures,
facial and eye injuries or internal injuries,
particularly to occupants who are not
properly restrained or are otherwise out of
position at the time of airbag deployment.
Thus, it is extremely important that
occupants be properly restrained as far
away from the airbag module as possible
while maintaining vehicle control.
Routine maintenance of the airbags is not
required.
35Supplementary Restraints System

• Wait at least two minutes and verify
that the airbag readiness light is no
longer illuminated.
• If the airbag readiness light remains
illuminated, this may or may not be a
problem due to the front passenger
sensing system.
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact the Ford
Customer Relationship Center. See
Getting the Services You Need (page
218).
SIDE AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the airbag
cover, on the side of the seatbacks
(of the front seats), or in front seat areas
that may come into contact with a
deploying airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
Do not use accessory seat covers.
The use of accessory seat covers
may prevent the deployment of the
side airbags and increase the risk of injury
in an accident.
Do not lean your head on the door.
The side airbag could injure you as it
deploys from the side of the
seatback.
Do not attempt to service, repair, or
modify the airbag, its fuses or the
seat cover on a seat containing an
airbag as you could be seriously injured or
killed. Contact your authorized dealer as
soon as possible. WARNINGS
If the side airbag has deployed, the
airbag will not function again. The
side airbag system (including the
seat) must be inspected and serviced by
an authorized dealer. If the airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash.
The side airbags are located on the
outboard side of the seatbacks of the front
seats. In certain sideways crashes, the
airbag on the side affected by the crash
will be inflated. The airbag was designed
to inflate between the door panel and
occupant to further enhance the protection
provided occupants in side impact crashes. E152533
The system consists of the following:
• A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags located inside the driver
and front passenger seatbacks.
• Front passenger sensing system.
·Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 42).
Note: The passenger sensing system will
deactivate the passenger seat-mounted
side airbag if it detects an empty passenger
seat.
40Supplementary Restraints System

The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
SIDE CURTAIN AIRBAGS WARNINGS
Do not place objects or mount
equipment on or near the headliner
at the siderail that may come into
contact with a deploying side curtain
airbag. Failure to follow these instructions
may increase the risk of personal injury in
the event of a crash.
Do not lean your head on the door.
The side curtain airbag could injure
you as it deploys from the headliner.
Do not attempt to service, repair, or
modify the side curtain airbags, its
fuses, the A, B, or C pillar trim, or the
headliner on a vehicle containing side
curtain airbags. Contact your authorized
dealer as soon as possible.
All occupants of the vehicle including
the driver should always wear their
safety belts even when an airbag
supplemental restraint system and side
curtain airbag is provided.
To reduce risk of injury, do not
obstruct or place objects in the
deployment path of the side curtain
airbag. WARNINGS
If the side curtain airbags have
deployed, the side curtain airbags
will not function again. The side
curtain airbags (including the A, B and C
pillar trim and headliner) must be
inspected and serviced by an authorized
dealer. If the side curtain airbag is not
replaced, the unrepaired area will increase
the risk of injury in a crash.
The side curtain airbags will deploy during
significant side crashes. The side curtain
airbags are mounted to the roof side-rail
sheet metal, behind the headliner, above
each row of seats. In certain sideways
crashes, the side curtain airbag on the
impacted side of the vehicle will be
activated. The side curtain airbags are
designed to inflate between the side
window area and occupants to further
enhance protection provided in side impact
crashes.
The system consists of the following:
E75004
• Side curtain airbags located above the
trim panels over the front and rear side
windows identified by a label or
wording on the headliner or roof-pillar
trim.
• A flexible headliner which opens above
the side doors to allow side air curtain
deployment.
41Supplementary Restraints System

Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 42).
Children 12 years old and under should
always be properly restrained in the back
seats. The side curtain airbags will not
interfere with children restrained using a
properly installed child or booster seat
because it is designed to inflate downward
from the headliner above the doors along
the side window opening.
The design and development of the side
curtain airbags included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
curtain airbags.
CRASH SENSORS AND
AIRBAG INDICATOR WARNING
Modifying or adding equipment to
the front end of the vehicle (including
frame, bumper, front end body
structure and tow hooks) may affect the
performance of the airbag system,
increasing the risk of injury. Do not modify
the front end of the vehicle.
Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module. The restraints control module
deploys (activates) the front safety belt
pretensioners, driver airbag, passenger airbag, knee airbag(s), seat mounted side
airbags, side curtain airbags and optional
rear inflatable safety belts. Based on the
type of crash (frontal impact or side
impact), the restraints control module will
deploy the appropriate safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
The readiness light will not
illuminate immediately after the
ignition is turned on.
• The readiness light will either flash or
stay lit.
• A series of five beeps will be heard. The
tone pattern will repeat periodically
until the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The safety belt pretensioners and the front
airbag supplemental restraint system are
designed to activate when the vehicle
sustains frontal deceleration sufficient to
cause the restraints control module to
deploy a safety device.
42Supplementary Restraints System