FORD FUSION/HYBRID 2018 Service Manual

10. State warranty enforcement laws
These state laws - sometimes called “lemon laws” - allow owners to
receive a replacement vehicle or a refund of the purchase price, under
certain circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the
opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In all other states where not specifically required by state law, Ford
Motor Company requests that you give us the written notice. Send your
written notification to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
36