bluetooth FORD FUSION/HYBRID 2018 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
•Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device.
Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 390).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
442).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.
Weak signal probably
due to distance from the
hotspot, obstruction or
high interference.
Disconnecting
after successful
connection.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Fusion Energi / Fusion Hybrid (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201705, Second Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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End User License Agreement.................495
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 495
Engine Block Heater
....................................148
Using the Engine Block Heater...................... 149
Engine Coolant Check................................261 Adding Coolant................................................... 262
Coolant Change................................................. 264
Engine Coolant Temperature Management.................................................. 265
Fail-Safe Cooling............................................... 264
Recycled Coolant............................................... 263
Severe Climates................................................. 263
Engine Emission Control
...........................164
Engine Immobilizer See: Passive Anti-Theft System.................... 68
Engine Oil Check.........................................260 Adding Engine Oil.............................................. 260
Engine Oil Dipstick......................................260
Engine Specifications
................................308
Entertainment..............................................390 AM/FM Radio...................................................... 392
Apps....................................................................... 400
Bluetooth Stereo or USB................................ 399
CD (If equipped)................................................ 398
HD Radio ™ Information (If
Available)........................................................ 395
SiriusXM® Satellite Radio (If Activated)........................................................ 392
Sources................................................................... 391
Supported Media Players, Formats and Metadata Information............................... 400
USB Port.............................................................. 400
Environment
......................................................15
EPB See: Electric Parking Brake............................. 180
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................84
Auto-Dimming Feature...................................... 85
Blind Spot Monitor.............................................. 86
Fold-Away Exterior Mirrors............................... 85
Heated Exterior Mirrors...................................... 85
Integrated Blind Spot Mirrors.......................... 85
Memory Mirrors..................................................... 85
Power Exterior Mirrors........................................ 84
Puddle Lamps ...................................................... 85Signal Indicator Mirrors......................................
85
F
Fastening the Seatbelts...............................33 Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................33
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................. 281
Floor Mats
.......................................................229
Fog Lamps - Front See: Front Fog Lamps........................................ 80
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect....................................................471 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 472
Ford Protect Extended Service Plans (U.S. Only)................................................................... 471
Front Fog Lamps............................................80
Front Parking Aid..........................................188 Obstacle Distance Indicator.......................... 189
Front Passenger Sensing System............43
Fuel and Refueling
........................................157
Fuel Consumption........................................162
Fuel Economy...................................................... 162
Fuel Filler Funnel Location........................159
Fuel Filter
.........................................................267
Fuel Quality.....................................................157
Choosing the Right Fuel................................... 157
Fuel Freshness Mode........................................ 158
Fuel Shutoff...................................................232
Fuses................................................................246
Fuse Specification Chart
..........................246
Passenger Compartment Fuse Panel........253
Power Distribution Box.................................... 246
G
Garage Door Opener See: Universal Garage Door Opener............137
Gauges...............................................................89 Left Information Display................................... 89
Right Information Display.................................. 91
Gearbox See: Transmission............................................... 175
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Refueling.........................................................160
Fuel Filler Door Manual Override
Lever................................................................... 162
System Warnings................................................ 162
Remote Control..............................................50 Car Finder................................................................ 53
Intelligent Access Key........................................ 50
Remote Start......................................................... 54
Replacing the Battery......................................... 52
Sounding the Panic Alarm................................ 53
Using the Key Blade............................................. 51
Remote Start..................................................127 Automatic Settings............................................ 127
Repairing Minor Paint Damage...............278
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................55
Reporting Safety Defects (Canada Only)..............................................................244
Reporting Safety Defects (U.S. Only)..............................................................244
Roadside Assistance
...................................231
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 232
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................232
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 232
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 231
Vehicles Sold in the United States: Using Roadside Assistance.................................... 231
Roadside Emergencies
...............................231
Running-In See: Breaking-In................................................. 228
Running Out of Fuel....................................159 Adding Fuel From a Portable Fuel
Container.......................................................... 159
Filling a Portable Fuel Container.................. 159
S
Safety Canopy ™
.............................................47Safety Precautions
.......................................157
Satellite Radio..............................................328 Satellite Radio Electronic Serial Number
(ESN)................................................................ 329
Satellite Radio Reception Factors...............329
SiriusXM Satellite Radio Service.................. 329
Troubleshooting................................................. 330
Scheduled Maintenance Record...........482
Scheduled Maintenance...........................473
Seatbelt Extension
........................................39
Seatbelt Height Adjustment......................36
Seatbelt Reminder.........................................37 Belt-Minder™......................................................... 37
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 37
Seats
.................................................................128
Security..............................................................68
Settings...........................................................442 911 Assist............................................................... 447
Ambient Lighting............................................... 453
Bluetooth............................................................. 444
Clock...................................................................... 444
Display................................................................... 455
General................................................................... 451
Media Player........................................................ 443
Mobile Apps........................................................ 450
Navigation............................................................ 448
Phone
.................................................................... 444
Radio....................................................................... 447
Sound..................................................................... 442
Valet Mode........................................................... 455
Vehicle................................................................... 453
Voice Control....................................................... 455
Wi-Fi and Hotspot............................................. 452
Side Airbags
.....................................................45
Side Sensing System..................................189 Obstacle Distance Indicator.......................... 190
Sitting in the Correct Position..................128
Snow Chains See: Using Snow Chains................................. 302
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
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U
Under Hood Overview...............................259
Unique Driving Characteristics................150
Universal Garage Door Opener................137
HomeLink Wireless Control System............137
USB Port...........................................................331
Using Adaptive Cruise Control................201 Automatic Cancellation.................................. 204
Blocked Sensor.................................................. 205
Canceling the Set Speed................................ 204
Changing the Set Speed................................ 204
Detection Issues................................................ 204
Following a Vehicle........................................... 202
Following a Vehicle to a Complete Stop................................................................... 203
Hilly Condition Usage...................................... 204
Overriding the Set Speed............................... 204
Resuming the Set Speed................................ 204
Setting the Adaptive Cruise Speed............202
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary.......................... 202
Setting the Gap Distance............................... 203
Switching Adaptive Cruise Control Off...................................................................... 204
Switching Adaptive Cruise Control On....................................................................... 202
Switching to ECO Cruise................................. 206
Switching to Normal Cruise Control..........206
System Not Available...................................... 205
Using Cruise Control
..................................200
Switching Cruise Control Off........................ 200
Switching Cruise Control On......................... 200
Switching to ECO Cruise.................................. 201
Using MyKey With Remote Start Systems..........................................................59
Using Snow Chains.....................................302
Using Stability Control...............................186
Using Summer Tires
...................................302
Using SYNC™ With Your Media Player.............................................................353
Accessing Your USB Song Library................357
Bluetooth Devices and System Settings............................................................ 359
Connecting Your Digital Media Player to the USB Port........................................................... 353
Media Menu Features...................................... 356
Media Voice Commands................................ 354USB 2
......................................................................
359
Voice Commands for Audio Sources.........360
Using SYNC™ With Your Phone............336 Accessing Features through the Phone
Menu................................................................... 341
Accessing Your Phone Settings................... 344
Bluetooth Devices............................................. 345
Making Calls........................................................ 340
Pairing a Phone for the First Time...............337
Pairing Subsequent Phones.......................... 338
Phone Options during an Active Call.........340
Phone Voice Commands................................ 338
Receiving Calls................................................... 340
System Settings................................................. 346
Text Messaging................................................... 342
Using Traction Control...............................184 Switching the System Off............................... 184
System Indicator Lights and Messages.......................................................... 184
Using a Switch..................................................... 184
Using the Information Display Controls............................................................. 184
Using Voice Recognition...........................334 Audio Voice Commands................................. 385
Climate Voice Commands............................. 386
Initiating a Voice Session................................ 334
Mobile App Voice Commands...................... 389
Navigation Voice Commands....................... 387
Phone Voice Commands............................... 386
SiriusXM Traffic and Travel Link Voice Commands..................................................... 389
System Interaction and Feedback..............335
Voice Settings Commands............................ 390
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................242
V
Vehicle Care
...................................................274
General Information.......................................... 274
Vehicle Certification Label.........................311
Vehicle Identification Number.................310
Vehicle Storage
.............................................279
12V Battery........................................................... 280
Body........................................................................\
279
Brakes.................................................................... 280
Cooling System.................................................. 280
Engine..................................................................... 279
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