service FORD GT 2018 Warranty Guide
[x] Cancel search | Manufacturer: FORD, Model Year: 2018, Model line: GT, Model: FORD GT 2018Pages: 37, PDF Size: 1.16 MB
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Your satisfaction is our #1 goal. If you have any questions or
concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact the Ford GT Concierge at 1-800-210-5795.
2. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
3. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
4. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer
Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1–800-232-5952)
www.customersaskford.com
Customer Relationship Centre Ford Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,U.S. Virgin Islands, Central America, the Caribbean, and Israel: In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), AmericaSamoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number:(800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com
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Table of Contents
1. INTRODUCTION4
2. IMPORTANT INFORMATION YOU SHOULD KNOW 5
If You Need Customer Assistance 5
Know When Your Warranty Begins 5
Check Your Vehicle 5
Maintain Your Vehicle Properly 5
Who Pays For Warranty Repairs? 6
Do Warranties Apply In Other Countries? 7
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2018-MODEL VEHICLE 8
Limitations And Disclaimers 8
What Is Covered? 11
What Is Not Covered? 13
4. IN ADDITION ... 18
Roadside Service Assistance (United States,
Puerto Rico, and U.S. Virgin Islands) 18
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 19
What Is Covered? 22
What Is Not Covered? 23
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 24
What Is Covered? 28
What Is Not Covered? 30
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1. Introduction
Ford Motor Companyand your selling dealer thank you for
selecting one of our Ford Performance products. Our
commitment to you and your vehicle begins with quality
protection and service.
When you need warranty repairs, contact the Ford GT Concierge
at 1-800-210-5795 and we will make arrangements with your
Ford GT Service Dealer.
This booklet explains in detail the warranty coverages that apply
to your 2018 Ford GT. If you bought a previously owned 2018 Ford
GT, you are eligible for any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties
and Emissions Performance Warranties which cover your
emissions control systems.
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
The Ford GT Concierge and your Ford GT dealer is available to
assist you with all your automotive needs. Please follow the
procedures outlined on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details,
see Better Business Bureau (BBB) AUTO LINE program, page 34
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new Ford GT.
CHECK YOUR VEHICLE
We inspect each Ford GT carefully at the assembly facility and
again prior to delivery. But occasionally something may slip past
us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive
your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Ford GT Owner’s Manual includes the scheduled
maintenance required for your vehicle. Proper maintenance
guards against major repair expenses resulting from neglect or
inadequate maintenance, may help increase the value you
receive when you sell or trade your vehicle, and is important in
allowing your vehicle to comply with applicable emissions
standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
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Make sure that receipts for completed maintenance work are
retained with the vehicle and confirmation of maintenance work
is always entered in yourOwner’s Manualin the pages provided.
Your Ford GT Service Dealership, has factory-trained technicians
who can perform the required maintenance using genuine Ford
parts. The dealership looks forward to meeting your every service
need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable
warranty during the stated coverage periods, unless specifically
stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a
portion of warranty repairs. Where applicable law allows, the tax
must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may
receive instructions to provide no-cost, service-type
improvements - not originally included in your Owner’s Manual-
intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay
all or part of the cost of certain repairs beyond the terms of the
applicable warranty. Check with your dealer or call the Ford GT
Concierge at 1-800-210-5795 to learn whether any adjustment
program is applicable to your vehicle. Please have your vehicle
identification number available.
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You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in
delivery or furnishing of any products and/or services.
You may have some implied warranties. For example, you may
have an implied warranty of merchantability (that the car or light
truck is reasonably fit for the general purpose for which it was
sold) or an implied warranty of fitness for a particular purpose
(that the car or light truck is suitable for your special purposes),
if a special purpose was specifically disclosed to Ford itself not
merely to the dealer before your purchase, and Ford itself not
just the dealer told you the vehicle would be suitable for that
purpose.
These implied warranties are limited, to the extent allowed by
law, to the time period covered by the written warranties, or to
the applicable time period provided by state law, whichever
period is shorter.
These implied warranties do not apply at all if you use your
vehicle for business or commercial purposes. In addition, the
implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is
equipped for racing.
The warranties contained in this booklet and all questions
regarding their enforceability and interpretation are governed by
the law of the state in which you purchased your Ford vehicle.
Some states do not allow Ford to limit how long an implied
warranty lasts or to exclude or limit incidental or consequential
damages, so the limitation and exclusions described above may
not apply to you.
NOTE: This information about the limitation of implied
warranties and the exclusion of incidental and consequential
damages under the NEW VEHICLE LIMITED WARRANTY also
applies to the EMISSIONS WARRANTIES described on pages
19-33.
Ford participates in the BBB AUTO LINE warranty dispute
resolution program. You may contact BBB AUTO LINE by calling
800-955-5100.9
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You are required to submit your warranty dispute to the BBB
AUTO LINE before exercising rights or seeking remedies under
the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et
seq. To the extent permitted by the applicable state ‘‘Lemon
Law’’, you are also required to submit your warranty dispute to
the BBB AUTO LINE before exercising any rights or seeking
remedies under the ‘‘Lemon Law’’. If you choose to seek
remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state ‘‘Lemon Law,’’ you are not required to
first use BBB AUTO LINE to resolve your dispute – although the
program is still available to you.
For more information regarding the BBB AUTO LINE program,
see page 34 of this booklet.
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage
provided by Ford Motor Company under the New Vehicle
Limited Warranty. Please refer to the description of warranty
coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service • miles driven
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Conditions that are not covered by the New Vehicle Limited
Warranty are described on pages 13-17. When making warranty
repairs on your vehicle, the dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford, at the discretion of Ford or the Ford dealership.
Nothing in this warranty should be construed as requiring
defective parts to be replaced with parts of a different type or
design than the original part, so long as the vehicle functions
properly with the replacement part. Moreover, Ford and its
authorized dealers are entitled to a reasonable time and a
reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than
Ford dealer facilities.
Two separate warranties apply to tires on your new vehicle. The
New Vehicle Limited Warranty covers tire defects in factory
supplied material or workmanship for 100% of labor costs and on a
pro rata adjustment basis for parts. (See the reimbursement
schedule below).
For vehicles within the New Vehicle Limited Warranty time in
service and mileage coverage period, defective tires will be
replaced on a pro rata adjustment basis according to the
following mileage-based Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001- 36,000 30%
The tire manufacturer also provides you with a separate tire
warranty that may extend beyond the New Vehicle Limited
Warranty coverage. You will find the manufacturer’s tire warranty
with the owner literature supplied with your vehicle. You have the
option of having a tire warranty repair performed by the tire
manufacturer’s authorized service center. If you go to a tire
service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or
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• wheel alignments and tirebalancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when
necessary, free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months in service, regardless of miles driven.
•
Wheel alignments and tire balancing will be provided during the
first 12 months or 12,000 miles in service, whichever occurs first.
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New Vehicle
Limited Warranty does not cover repairs of certain damage or loss,
such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of: • system updates to Ford Motor Company software or lack ofcompatibility with non-Ford Motor Company electronic
devices
•
non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: •
abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
• the defective function or obsolescence of your cellular phone or digital media device (for example, inadequate signal reception
by the external antenna, viruses or other software problems)
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance through the Ford GT Concierge. Under this program,
Ford will cover:
• Towing to the nearest Ford GT Service dealership.
• Fuel delivery (limited to two occurances in a 12-month periodup to 2 gal. gas)
• Jump starts
• Flat Tire (arrange Tire repair or provide towing - no spare available in vehicle)
• Lock-out assistance (replacement key cost is customer responsibility)
• Winching (vehicle must be within 100 feet of a paved or county-maintained road)
The Roadside Assistance is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts
for three years. If you need towing beyond the coverage, Ford can
arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow
charge under the other warranty, through the dealership.
For emergency roadside assistance, call the Ford GT Concierge
at 1-800-210-5795, 24 hours a day, 365 days a year.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time.
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