ESP FORD GT 2020 Warranty Guide

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
The Ford GT Concierge and your Ford GT dealer is available to
assist you with all your automotive needs. Please follow the
procedures outlined on the front page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no
cost - the services of the BBB AUTO LINE program. For details,
see Better Business Bureau (BBB) AUTO LINE program, page 34
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new Ford GT.
CHECK YOUR VEHICLE
We inspect each Ford GT carefully at the assembly facility and
again prior to delivery. But occasionally something may slip past
us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive
your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Ford GT Owner’s Manual includes the scheduled
maintenance required for your vehicle. Proper maintenance
guards against major repair expenses resulting from neglect or
inadequate maintenance, may help increase the value you
receive when you sell or trade your vehicle, and is important in
allowing your vehicle to comply with applicable emissions
standards.
It is your responsibility to make sure that all of the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
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3.The New Vehicle Limited Warranty for your 2020 Ford GT
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your vehicle or these warranties. No person,
including Ford employees or dealers, may modify or waive any
part of these warranties.
Ford and its dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes or
additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of
Ford. The fact that Ford has provided such measures to a particular
vehicle or vehicle population in no way obligates Ford to provide
similar accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
Ford and your dealer are not responsible for any time or income
that you lose, any inconvenience you might be caused, the loss of
your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue, or for any
other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered
unless applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
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Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• alterations or modifications of the vehicle, including the body,chassis, electronics or their components, after the vehicle
leaves the control of Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for
example, but not limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software (other than a certified emissions part or software) or
any part or software (Ford or non-Ford) designed for off-road
use only installed after the vehicle leaves the control of Ford
Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to, oversized tires,
cellular phones, alarm systems, automatic starting systems
and performance-enhancing powertrain components or
software and performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain
non-Ford Motor Company software. Ford is not responsible for
the functionality of such software. Ford may disallow,
discontinue or modify your ability to use such software at any
time without prior notification or incurring any warranty or
other obligation. Non-Ford Motor Company software may be
governed by End User License Agreement or warranty provided
by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the
elements. You, as the owner, are responsible for these items.
Some examples are:
• dings, chips, cracks from contact
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage onwindshield stress cracks will be provided for the first 12 months
or 12,000 miles (which ever occurs first), even though caused
by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and
labor needed to maintain the vehicle; and (2) the replacement of
parts due to normal wear and tear. You, as the owner, are
responsible for these items. See your Owner’s Manual. Some
examples of maintenance and normal wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing
• clutch linings
• wiper blades*
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance through the Ford GT Concierge. Under this program,
Ford will cover:
• Towing to the nearest Ford GT Service dealership.
• Fuel delivery (limited to two occurances in a 12-month periodup to 2 gal. gas)
• Jump starts
• Flat Tire (arrange Tire repair or provide towing - no spare available in vehicle)
• Lock-out assistance (replacement key cost is customer responsibility)
• Winching (vehicle must be within 100 feet of a paved or county-maintained road)
The Roadside Assistance is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts
for three years. If you need towing beyond the coverage, Ford can
arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow
charge under the other warranty, through the dealership.
For emergency roadside assistance, call the Ford GT Concierge
at 1-800-210-5795, 24 hours a day, 365 days a year.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time.
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For 7 years or 70,000 miles (whichever first occurs):
If an emissions-related part listed on pages 29 and 30 with
coverage for 7 years or 70,000 miles is defective or if its failure
causes your vehicle to fail a Smog Check inspection, the part will
be repaired or replaced by Ford. This is your long-term emission
control system DEFECTS WARRANTY.
Owner's Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of
the required maintenance listed in your owner's manual. Ford
Motor Company recommends that you retain all receipts
covering maintenance on your vehicle, but Ford cannot deny
warranty coverage solely for the lack of receipts or for your failure
to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of time, not
to exceed 30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a
part has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be
violations of the terms of this warranty, you may contact the Ford
Customer Relationship Center at 1-800-392-3673 (FORD) or the
California Air Resources Board at:
California Air Resource Board
9528 Telstar Avenue
El Monte, CA 9173127

7. Additional information about your emissions warranty
coverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle
to a Ford GT Certified Service dealer as soon as possible after
illumination of the Malfunction Indicator Light or it has failed an
EPA-approved test or a California Smog Check inspection. If you
need help finding a Ford GT Service dealer, please contact the
Ford GT Concierge. Be sure to show the dealer the document that
says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the
warranty. If the dealer has a question about Emissions
Performance Warranty coverage, it will forward the question to
Ford Motor Company, which must make a final decision within 30
days after you bring your vehicle in for repair. (The decision will
be made within a shorter time if state, local, or federal law
requires you to have the vehicle repaired more quickly in order to
avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need
to be met if you request a delay, agree to a delay in writing, or if
the delay is caused by an event for which neither Ford nor your
dealer is responsible. If a question about Emissions Performance
Warranty coverage is referred to Ford Motor Company, you will be
notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice within a timely
manner, as determined above, Ford will perform the warranty
repair for you free of charge.31

HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs
including diagnosis, if you take the part(s) that are replaced and
the repair receipt(s) to a Ford Motor Company dealer. The
reimbursement shall not exceed Ford's suggested retail price for
the warranted parts that are replaced and labor charges based
on Ford's recommended time allowance for the warranty repair
and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work done on your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford parts in performance, quality, and durability. If you use
replacement parts that are not equivalent to Ford parts, your
vehicle's emissions control systems may not work as effectively,
and you may jeopardize your emissions warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost
to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or
non-Ford parts that have been certified by the U.S.
Environmental Protection Agency (EPA). Ford is not responsible
for the cost of repairing any emission failures caused by non-Ford
parts that have not been certified by the EPA.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
EPA certified parts without voiding your federal warranty
coverage for future repairs during the warranty period.
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