FORD KUGA 2011 1.G Workshop Manual

3. If an obvious cause for an observed or reported
concern is found, correct the cause (if possible)
before proceeding to the next step.
4. If the cause is not visually evident, connect the Ford diagnostic equipment to the data link
connector (DLC).
5. SELECT the TOOLBOXmenu.
6. SELECT the ENTERTAINMENT/COMMUNICATION menu.7. SELECT the
SPEECH RECOGNITION
MODULE option and follow the instructions on
the display.
8. Retrieve the diagnostic trouble codes (DTC)s and refer to the Diagnostic Trouble Code (DTC)
Index Chart.
9. If no DTCs are retrieved or there is no communication with the module, proceed to the
Symptom Chart to continue diagnostics.
Diagnostic Trouble Code (DTC) Index Chart Action
Possible Source
Description/Condition
DTC
GO toPinpoint Test B.
Microphone defect or
short to ground
Microphone input circuit
failure
B1038
REFER to:Charging
System (414-00 Char-
ging System - General
Information, Diagnosis and Testing).
Battery voltage above
16 volts
Battery voltage high
B1317
REFER to:Charging
System (414-00 Char-
ging System - General
Information, Diagnosis and Testing).
Battery voltage below 9
volts
Battery voltage low
B1318
INSTALL a new PSEmodule. TEST the
system for normal oper- ation.
PSE module
PSE module failure
B1342
GO toPinpoint Test B.
Microphone defect or
not connected
Microphone input signal
circuit open
B1899
GO toPinpoint Test B.
No supply to micro-
phone
Microphone bias circuit
failure
B2272
REFER to the Ford
diagnostic equipment.
PSE module
Faulty module configura-
tion
B2477 G1189085en
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Action
Possible Source
Description/Condition
DTC
CHECK the cellular
phone Bluetooth func-
tion with another applic- ation to determine if the cellular phone is the
concern. If the Bluetooth function operates
correctly with the other
application, INSTALL a
new PSE module. TEST the system for normal operation. If the
Bluetooth function does not operate with other
application, REFER to the cellular phoneOwner's Guide.
PSE module or cellular
phone
Bluetooth communica-
tion failure to cellular phone
U0074
INSTALL a new PSEmodule. TEST the
system for normal oper- ation.
PSE module
No application present
U2050
1. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart.
Symptom Chart Action
Possible Sources
Symptom
• GO toPinpoint Test C.
• PSE module not configured to
the vehicle.
• No communication with the
portable support electronics
(PSE) module
• GO toPinpoint Test A.
• Fuse(s).
• Circuit(s).
• PSE module.
• REFER to:Communications
Network (418-00 Module
Communications Network,
Diagnosis and Testing).
• DLC.
• GO toPinpoint Test C.
• PSE module not configured to
the vehicle.
•
The audio unit display does not
display PHONE
• CHECK all communicationbetween the instrument cluster,
audio unit, navigation system
display module and PSE
module. REFER to the Ford
diagnostic equipment.
• Audio unit.
• Navigation system display
module.
• PSE module.
• Instrument cluster.
• GO toPinpoint Test B.
• Circuit(s).
• Microphone.
• PSE module.
•
The cellular phone microphone
is not operating correctly G1189085en
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Action
Possible Sources
Symptom
• CHECK all communicationbetween the audio unit and
PSE module. REFER to the
Ford diagnostic equipment.
• Audio unit.
• PSE module.
• Reduced sound or no sound
through the speakers
• REFER to the Ford diagnosticequipment.
• Circuit(s).
• Audio unit.
• PSE module.
• CHECK all communicationbetween the instrument cluster,
audio unit, navigation system
display module and PSE
module. REFER to the Ford
diagnostic equipment.
• Audio unit.
• Navigation system display
module.
• PSE module.
• Instrument cluster.
• The cellular phone information
is not displayed
• CHECK all communicationbetween the instrument cluster,
audio unit, navigation system
display module and PSE
module. REFER to the Ford
diagnostic equipment.
• Circuit(s).
• Cellular Phone.
• Audio unit.
• Navigation system display
module.
• PSE module.
• Instrument cluster.
• The voice activated phone
functions are inoperative
• CHECK the make and modelof the cellular phone against
those on the list of recom-
mended cellular phones for the
system.
• Cellular phone is not featured
on the list of recommended
cellular phones for the system
Pinpoint Tests
NOTE: ENTER the following PIN number on the
cellular phone to configure the cellular phone to
the PSE module: 0000. NOTE:
Use a digital multimeter for all electrical
measurements.
PINPOINT TEST A : NO COMMUNICATION WITH THE PORTABLE SUPPORT ELECTRONICS (PSE)
MODULE DETAILS/RESULTS/ACTIONS
TEST CONDITIONS
A1: CHECK FOR VOLTAGE AT THE PSE MODULE 1
Disconnect PSE Module C432. G1189085en
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SECTION 415-01 Information and Entertainment
System
VEHICLE APPLICATION:
2008.50 Kuga
PAGE
CONTENTS
DESCRIPTION AND OPERATION
415-01-2
Audio System (Component Location).................................................................................
415-01-3
Audio System (Overview)...................................................................................................
415-01-3
Keycode entry - vehicle with standard audio system.........................................................
415-01-3
Vehicle Identification Number (VID) - entry - vehicle with standard audio system.............
415-01-3
Self-check routine - vehicles with standard audio system..................................................
415-01-3
Keycode entry - vehicles with upgraded audio system......................................................
415-01-5
Audio System (System Operation and Component Description)........................................
415-01-5
System Diagram.................................................................................................................
415-01-8
System Operation...............................................................................................................
415-01-8
In-car entertainment........................................................................................................
415-01-8
Component Description......................................................................................................
415-01-8
Vehicles with standard audio system..............................................................................
415-01-9
Vehicles with upgraded audio system.............................................................................
415-01-9
DAB radio........................................................................................................................
415-01-9
AUX port.........................................................................................................................
415-01-9
Radio remote control......................................................................................................415-01-10Antenna systems............................................................................................................
415-01-11
Cellular Phone (Component Location)...............................................................................
415-01-12
Cellular Phone (Overview)..................................................................................................
415-01-12
Software update - control module for mobile electronic auxiliary equipment (variant 1)....
415-01-12
Software update - control module for mobile electronic auxiliary equipment (variants 2
and 3)................................................................................................................................ 415-01-13
Cellular Phone (System Operation and Component Description)......................................
415-01-13
System Diagram.................................................................................................................
415-01-17
System Operation...............................................................................................................
415-01-17
Overview .........................................................................................................................
415-01-17
Voice Control...................................................................................................................
415-01-18
Component Description......................................................................................................
415-01-18Control module for mobile electronic auxiliary equipment..............................................
415-01-19Radio remote control......................................................................................................
415-01-19USB port/AUX socket.....................................................................................................
REMOVAL AND INSTALLATION 415-01-20
Audio Unit...........................................................................................................................
415-01-21
Audio Unit Antenna — Vehicles With: Glass Roof Panel...................................................
415-01-22
Audio Unit Antenna — Vehicles Without: Glass Roof Panel..............................................
415-01-23
Audio Unit Antenna to Connector Cable — Vehicles With: Glass Roof Panel...................
415-01-30
Audio Unit Antenna to Connector Cable — Vehicles Without: Glass Roof Panel..............
415-01-32
Connector to Audio Unit Antenna Cable.............................................................................
415-01-35
Compact Disc (CD) Changer..............................................................................................
415-01-37
(33 635 0)
Portable Support Electronics (PSE) Module..................................................
415-01-38
Cellular Phone Microphone................................................................................................ 415-01-1
Information and Entertainment System
415-01-1
.
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Audio System – Overview
Keycode entry - vehicle with standard
audio system
The keycode is entered via the MENU button and
the arrow buttons. The keycode is then confirmed
with the rotary/pushbutton in the middle of the unit.
Only a limited number of attempts to enter the
correct keycode are allowed. The number of
attempts already made is shown in the display.
Following every subsequent unsuccessful attempt,
an uninterrupted waiting period must be observed
before a further attempt can be made.
The display then shows "WAIT XX" and counts
down to "0", provided the ignition remains switched
on. Once this time has expired, a new attempt can
be made to enter the keycode.
After a certain number of unsuccessful attempts
at entering the keycode, the display will show
"LOCKED" or "SAFE". The customer will now be
unable to switch on the device.
The authorized Ford dealer can remove the lock
and can make up to three further attempts.
Vehicle Identification Number (VID) -
entry - vehicle with standard audio
system
It is often extremely difficult to return stolen audio
units which have been seized by the police to their
owners.
Therefore, many Ford audio units offer the option
of, for example, entering a vehicle identification
number into the unit.
For Ford audio systems, the abbreviation VID is
used to refer to the Vehicle Identification Number.
The VIN (chassis number) or, for instance, the number plate number can be entered and this
fulfills the security function.
The VIN is programmed ex works. If the unit is
replaced, the VIN is automatically transferred by
the diagnostics system during configuration.
Self-check routine - vehicles with
standard audio system.
The audio unit must be in radio mode before
entering the Self-Diagnostic Mode.
To enter the audio unit Self-Diagnostic Mode,
switch the audio unit ON. Press pre-set buttons 3
and 6 simultaneously and then release them again.
Keycode entry - vehicles with upgraded
audio system
The station keys are used to enter the keycode.
Station key 5 is used to confirm the keycode.
Only a limited number of attempts to enter the
correct keycode are allowed. The number of
attempts already made is shown in the display.
After the second unsuccessful attempt, the person
entering the keycode will have to wait for an
uninterrupted period of time before making the next
attempt.
The display then shows "WAIT XX" and counts
down to "0", provided the ignition remains switched
on. Once this time has expired, a new attempt can
be made to enter the keycode.
After a certain number of unsuccessful attempts
at entering the keycode, the display will show
"LOCKED" or "SAFE". The customer will now be
unable to switch on the device.
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The authorized Ford dealer can remove the lock
and can make up to three further attempts.
G1055645en
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