service FORD SUPER DUTY 2001 1.G Workshop Manual

Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•the file number assigned to your application
•the toll-free phone number of the DSB’s independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•legible copies of all documents and maintenance or repair orders
relevant to the case
•the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
•the date of repair(s) and mileage at the time of occurrence(s)
•the current mileage
•the name of the dealer(s) who sold or serviced the vehicle
•a brief description of your unresolved concern
•a brief summary of the action taken by the dealer(s) and Ford Motor
Company
•the names (if known) of all the people you contacted at the
dealership(s)
•a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Customer assistance
267

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer assistance
269

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford’s rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Customer assistance
270

Tailgate covers (Diamond plate)
Tonneau cover (hard and foldable)
Tonneau cover (soft)
Touch-up paint
Truck cover
Universal floor mats
Wheel covers
Wood trim
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle’s operation.)
•Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
274

ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or call:
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
(Items in this catalog may be purchased by credit card holders only.)
Obtaining a French owner’s guide
French Owner’s Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications,
P.O. Box 1580, Station B, Mississauga, Ontario L4Y 4G3.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
Customer assistance
275

California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or safety
of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
276

instrument cluster lens ..........247
instrument panel ....................247
interior .....................................247
plastic parts ............................246
safety belts ..............................248
washing ....................................244
waxing .....................................244
wheels ......................................245
wiper blades ............................247
Climate control (see Air
conditioning or Heating) ............29
Clock ..........................38, 45, 55, 69
Clutch
fluid ..........................................205
operation while driving ..........139
recommended shift speeds ....141
Compass, electronic ....................21
calibration .................................23
set zone adjustment .................22
Console ........................................83
Controls
power seat .................................90
Coolant
checking and adding ..............206
refill capacities ................210, 249
specifications ..................253, 256
Cruise control (see Speed
control) ........................................72
Customer Assistance ................167
Ford accessories for your
vehicle .....................................270
Ford Extended Service
Plan ..........................................263
Getting assistance outside the
U.S. and Canada .....................269
Getting roadside assistance ...167
Getting the service you
need .........................................263Ordering additional owner’s
literature .................................275
The Dispute Settlement
Board .......................................265
Utilizing the
Mediation/Arbitration
Program ...................................269
D
Daytime running lamps
(see Lamps) ................................25
Dipstick
automatic transmission
fluid ..........................................214
engine oil .................................201
Doors
door ajar warning .....................14
lubricant specifications ..........253
Driveline universal joint and
slip yoke ....................................219
Driving under special
conditions ..........................152–153
mud ..........................................152
sand .........................................152
snow and ice ...........................153
through water .................152, 156
E
Emergencies, roadside
jump-starting ..........................191
Emission control system ..........235
Engine ........................................256
check engine/service engine
soon light ..................................10
cleaning ...................................246
coolant .....................................206
diesel ...........................................3
Index
279

fail-safe coolant ......................211
idle speed control ...................219
lubrication
specifications ..................253, 256
refill capacities ........................249
service points ..........................200
starting after a collision .........168
Engine block heater .................129
Engine oil ..................................201
checking and adding ..............201
dipstick ....................................201
filter, specifications ........203, 249
recommendations ...................203
refill capacities ........................249
specifications ..................253, 256
Exhaust fumes ..........................129
F
Fail safe cooling ........................211
Fluid capacities .........................249
Foglamps .....................................26
Four-Wheel Drive
vehicles ................................13, 145
control trac ...............................27
description ..............................149
driving off road .......................151
electronic shift ..........27, 145, 149
indicator light ...................14, 146
lever operated shift ................147
manual locking hubs ..............146
preparing to drive your
vehicle .....................................135
Fuel ............................................227
calculating fuel economy .......232
cap ...........................................231
capacity ...................................249
choosing the right fuel ...........229comparisons with EPA fuel
economy estimates .................235
detergent in fuel .....................230
filling your vehicle
with fuel ..................227, 231–232
filter, specifications ........231, 249
fuel pump shut-off switch .....168
gauge .........................................16
improving fuel economy ........232
low fuel warning light ..............10
octane rating ...................229, 256
quality ......................................230
running out of fuel .................230
safety information relating to
automotive fuels .....................227
Fuses ..................................170–171
G
Gas cap (see Fuel cap) ............231
Gas mileage (see Fuel
economy) ...................................232
Gauges .........................................16
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................17
engine oil pressure gauge ........19
fuel gauge ..................................16
odometer ...................................18
speedometer .............................17
tachometer ................................18
trip odometer ............................18
GAWR (Gross Axle Weight
Rating) .......................................154
calculating ...............................156
definition .................................154
driving with a heavy load ......154
location ....................................154
GVWR (Gross Vehicle Weight
Rating) .......................................154
Index
280

safety belt .................................12
service engine soon ..................10
speed control ............................76
turn signal indicator .................13
Load limits .................................154
GAWR ......................................154
GVWR ......................................154
trailer towing ..........................154
Loading instructions .................155
Locks
childproof ..................................81
Lubricant specifications ...253, 256
Lumbar support, seats .........91–92
M
Manual transmission .................139
fluid capacities ........................249
lubricant specifications ..........256
reverse .....................................143
Message center ...........................19
english/metric button ...............20
menu button .............................20
Mirrors .........................................83
fold away ...................................82
heated ........................................83
side view mirrors (power) .......81
Motorcraft parts ................231, 249
O
Octane rating ............................229
Odometer .....................................18
Oil (see Engine oil) ..................201
Overdrive .....................................78P
Panic alarm feature, remote
entry system ................................85
Parking brake ............................133
Parts (see Motorcraft parts) ....249
Pedals (see Power adjustable
foot pedals) .................................26
Power distribution box
(see Fuses) ...............................175
Power door locks ........................80
Power steering ..........................134
fluid, checking and adding ....213
fluid, refill capacity ................249
fluid, specifications .........253, 256
Preparing to drive your
vehicle ........................................135
R
Radio ............................................35
Relays ........................................170
Remote entry system ...........84–85
illuminated entry ......................86
locking/unlocking doors ...........85
panic alarm ...............................85
replacement/additional
transmitters ...............................87
replacing the batteries .............86
Reverse sensing system .............27
S
Safety belts (see Safety
restraints) ..................15, 93–97, 99
Safety defects, reporting ..........277
Safety restraints ..............93–97, 99
Index
282

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity Refer toRefill capacitiesin theCapacities
and specificationschapter.
Engine oil (includes
filter change)5.7L (6.0 quarts). Use Motorcraft SAE 5W-20
Super Premium Motor Oil, Ford specification
WSS-M2C153-H.
Tire size and pressure Refer to the Certification Label inside of
driver’s door
Hood release Pull handle under the left side of the
instrument panel.
Coolant capacity Refer toRefill capacitiesin theCapacities
and specificationschapter.
Power steering fluid
capacityFill to line on reservoir. Use Motorcraft
MERCONAT F.
Manual transmission
(5-speed)
23.2L (3.4 quarts). Use Synthetic MERCON
AT F.3
Manual transmission
(6-speed)25.5L (5.8 quarts). Use Motorcraft MERCON
AT F.3
Automatic
transmission fluid
capacity
2
16.7L (17.7 quarts). Use Motorcraft MERCON
AT F.4
1
Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONand MERCONV are not interchangeable. DO NOT
mix MERCONand MERCONV. Refer to your scheduled maintenance
guide to determine the correct service interval.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONand MERCONV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONtype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONV type fluid.
Filling station information
287